Original article ISPreview UK:Read More
Customers of broadband and mobile providers BT and EE (possibly also including Plusnet) appear to have been suffering from difficulties accessing their online accounts, official apps and webmail today, although the feedback appears to suggest that it might not be impacting every service, subscriber or platform in the same way.
The problems, which started just after 10am this morning (credits to Thinkbroadband for spotting) and also appear to be impacting some product ordering systems, are understood to reflect a Priority 1 service outage that ISPreview has been informed may stem from a supplier-side issue (this is impacting one of the group’s critical/shared platforms).
A notice seen by ISPreview suggests that full restoration could take anything from 12-20 hours, although we suspect it may be quicker than that for some services. The issue does not impact broadband and mobile connectivity itself, only the group’s own websites and apps.