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The Runnymede Borough Council (RBC) in Surrey (England) appears to be claiming that “BT have cut off the phone and internet connections“, which a council account on Facebook said had left “as many as 2000 vulnerable residents without their Community Alarm service which summons help in an emergency“. But the reality may be more complex.
The incident, which was first spotted by Thinkbroadband this afternoon, was perhaps initially being a bit miscategorised by the council account, not least because it’s far more likely to be a general network fault than an intentional disconnection (BT would be incredibly unlikely to behave that way toward a local authority).
Speaking of which, the council’s Facebook page and website have since been updated to use a more generic message: “We are currently experiencing some technical disruption to our telephone and online services. Please try again later today. We apologise for any inconvenience.”
ISPreview has contacted BT in the hope of clarifying the situation and when it will be resolved.