Original article ISPreview UK:Read More
Independent wholesale broadband and leased-lines aggregator, VeloxServ, which is used by a fair few retail UK ISPs and alternative networks (altnets), has expanded their ‘Unity Partner Portal’ to add a bunch of new features that “simplify service management, improve operational efficiency and provide partners with greater visibility and control“.
The portal now enables partners to search availability across all integrated supplier networks from a single interface (i.e. making it easier to identify the most appropriate connectivity solution for customers). Partners can also benefit from fully integrated end-to-end ordering and they’ve added real-time order monitoring capabilities provide greater visibility of delivery progress, as well as the ability to request updates directly through the platform.
VeloxServ said operational support has also been strengthened through integrated diagnostics for CityFibre, Vodafone and ITS Technology, enabling partners to investigate and resolve issues more quickly without leaving the portal. On top of that there’s also enhanced user profile management, improved invoice visibility and an API that has entered testing (i.e. partners will soon be able to integrate Unity directly with their own business systems and automate workflows).
Steven Wood, Head of Sales at VeloxServ, said:
“Our objective has always been to remove complexity for our partners. As our supplier portfolio continues to grow, it’s increasingly important that partners have a single platform that brings everything together in one place.
The latest enhancements to Unity are all about improving efficiency, reducing administration and giving partners the tools they need to deliver an even better experience for their customers. Rather than switching between multiple supplier systems, Unity provides a streamlined, centralised platform that helps partners work smarter.
This is just one phase of our ongoing development programme, and we’re excited to bring even more powerful capabilities to the platform over the coming weeks.”
Further enhancements are already scheduled to be released over the coming weeks, such as Estate Management (i.e. a comprehensive view of customer services from a single dashboard) and the migration of historically manually placed orders into the portal. VeloxServ are also preparing to introduce Radius Management functionality, enabling partners to view live usage information, monitor online and offline status, and suspend user sessions directly through Unity.