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Five tenants of a building in Gloucester (Gloucestershire, England) could be left without a working UK broadband and phone service after the property owner, Mo Mujaed, claimed that Openreach had deployed a new telecoms (telegraph) pole that damaged a seemingly exposed Virgin Media cable in the process, which served the building.
According to Mr Mujaed, Openreach’s civil engineering contractor, Quinns, arrived earlier in the month and “installed a new pole directly through one of my property’s Virgin Media cables, cutting the connection in the process.” As a result, the building’s five tenants, as well as its CCTV/security system, have been offline since 14th August 2026.
As if to make matters worse, Virgin Media then sent out an engineer who identified the physically cut cable, but failed to restore the connection. Despite this, Virgin Media later contacted Mr Mujaed to say that the “issue has been fixed,” when in fact it had not and the tenants were still offline.