Original article ISPreview UK:Read More
Shropshire-based independent UK ISP Aquiss has today called on Ofcom and the The One Touch Switching Company (TOTSCo) to fix the One Touch Switch (OTS) process, which was designed to make it easier and quicker to change internet provider, but sadly still suffers from a problem with “unsolicited transfers” due to some ISPs trying to game the system.
The OTS system, which went live on 12th September 2024 via a central messaging platform (Hub) that is run by the industry-funded TOTSCo, is a Gaining Provider Led (GPL) process where the customer contacts their new (“gaining“) ISP to start and manage the process on their behalf. In its first two years of operation some 3.5 million consumers have switched their service using the system.
However, the messaging Hub is still not perfect and matching requested switches between providers can sometimes run into various difficulties, which among other things can occasionally result in unsolicited service transfers occurring.