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Communications and broadband provider BT Business has today announced the launch of their new AI Receptionist tool, which as the name suggests is a new service that is designed to help small and medium-sized UK businesses to manage customer calls around the clock.
According to BT, phone calls remain the number one preferred way to contact a business, but failing to answer them due to limited resources can have a big impact. The operator itself claims that 67% of businesses, on an average day, allegedly miss at least one call that they believe results in losing business. BT claims this could be worth a predicted £3.7bn in UK revenue being lost annually due to not being able to answer the phone.
The new tool is being launched alongside BT’s free AI Adoption Hub. The Hub is designed to provide practical guides, prompt packs, expert insights, and real-world examples of businesses using AI, “giving businesses the confidence to unlock the value of AI and work smarter and safer“.