Original article ISPreview UK:Read More
Internet provider TalkTalk, which back in the spring suddenly paused the sale of several products to new customers (e.g. hybrid fibre SOGEA / FTTC broadband lines, Digital Voice, TV, SuperSafe and Total Home Wi-Fi), has informed ISPreview that they’ve now finally started to reintroduce some of these.
The original pause (here and here) came as a surprise but was later expressed as being part of the ISP’s long-running efforts to fully adopt the new Kraken customer management platform, which is a cloud-based operating system and customer information system (CIS) developed by Kraken Technologies (part of the Octopus Energy Group).
Since then a lot has happened, not least with respect to BT’s surprise c.£400m deal (total cash impact) to acquire both TalkTalk’s struggling consumer broadband ISP business and their PXC (PlatformX Communications) wholesale business from administration. But we’ll set that aside for now as it’s somewhat of a separate issue from the one we’re talking about today.