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London-focused UK broadband provider G.Network, which claims to have deployed their full fibre (FTTP – XGS-PON) network to cover 420,000 premises across the city (395k RFS), has revealed that they’ve deployed a new AI based sales agent called “g” that has just completed its first autonomous end-to-end orders.
The new AI agent, which enables new customers to complete a broadband order without human involvement (you can of course already do this via a regular online order too), is said to have been built on Salesforce’s Agentforce and developed with Smart Cloud Consultants. Customers can of course still opt to work with G.Network’s human sales team instead, “all of whom have been retained to focus on customer conversations“, clarified the ISP.
Customers can also use the new AI agent to ask product and service questions, discuss their broadband requirements and receive a product recommendation. The agent then checks their postcode to establish whether they are on G.Network’s network and, for eligible customers, guides them through to a completed order.