The Guernsey Competition & Regulatory Authority (GCRA) has ordered broadband and telecoms operator Sure (Guernsey) Limited to refund a total of £115,360 to customers of their wholesale leased line services, which occurred after the regulator found they had “overcharged” for the service between 1st January 2021 and 31st July 2022.
According to the GCRA’s statement (credits to the BBC News): “Sure has been directed to refund the overpayments to affected operators and provide evidence of the refunds to the GCRA within two months. This decision reinforces the GCRA’s commitment to fair competition in Guernsey’s telecommunications market.”
At the time of writing, Sure is still studying the direction and has yet to issue a formal response. The development comes shortly after the States of Guernsey voted to temporarily suspend local competition law in order to allow the dominant telecoms and broadband operator, Sure, to acquire Airtel Vodafone (here). The reward will be a £48m deal to deploy 5G services.