Mobile operator EE (BT) has begun to inform their UK customers, specifically those with inclusive roaming, that their “current roaming products will be removed” from 25th December 2024. The plan is to replace them with new roaming plans, due for launch on 4th Dec 2024, but this has left some existing customers confused about the impact.
The first indications of a roaming refresh appeared to surface yesterday (credits to Jade for the tip), after existing EE customers with inclusive roaming (e.g. “EU Roaming“, “Roam Further” etc.) on their plans began to receive the following text message. But the message lacked any clear details for how each customer and their roaming packages would be affected by the change.
EEs Roaming Message
Our new roaming products will be launched on 4 December 2024.
Your current roaming products will be removed from 25 December 2024. We will send you a text to confirm when this has happened.
You can continue using your current roaming products until then, but to learn more about our new roaming services, visit [https://ee.co.uk/roamingrefresh]
If you’re travelling now, you can find out more about our existing roaming products by texting ROAMING to 150.
The linked page seems to summarise EE’s general roaming charges and states that their new “packages start from just £2.47 a day“, although one of their support staff did later confirm that those with inclusive EU roaming on their plans would continue to receive it (here): “We’re improving the roaming products available for chargeable EU bundles as well as rest of the world zones. If you have EU roaming already included in your plan, this will not be affected.”
The same page also lists the operator’s new charges for different country zones, which are as follows, although it seems like some customers with certain existing roaming add-ons may have to wait a little longer before finding out precisely how their current service and price will be impacted (e.g. it’s unclear if some customers may now be left with no option but to take a more expensive daily or weekly package for certain regions).
The New Roaming Charges / Products
EU
Daily Charge – £2.47 | Calls, texts and data – UK allowances | Inclusive Extra – YES
Austria | Azores | Belgium | Bulgaria | Croatia | Cyprus ( excluding Northern Cyprus) | Czech Republic | Canary Islands | Denmark | Estonia | Finland | France | French Guiana | Germany | Gibraltar | Greece | Guadeloupe | Guernsey | Hungary | Iceland | Isle of Man | Italy | Jersey | Latvia | Liechtenstein | Lithuania | Luxembourg | Madeira | Malta | Martinique | Mayotte | Monaco | Netherlands | Norway | Poland | Portugal | Reunion Islands | Romania | San Marino | Saint Martin ( French ) | Saint Barthelemy | Slovak Republic/Slovakia | Slovenia | Spain ( inc Balearic Islands ) | Sweden | Switzerland | Vatican City
Zone 1 (includes United States, China, Australia and more)
Daily Charge – £5 | 7 Day Charge – £25 | Calls, texts and data – UK allowances | Inclusive Extra – YES
Albania | Algeria | Australia | Bangladesh | Bosnia and Herzegovina | Canada | China | Dominican Republic | Faroe Islands | Fiji | Indonesia | Israel | Kuwait | Malaysia | Mexico | Moldova | Montenegro | New Zealand | Oman | Peru | Puerto Rico | Qatar | Serbia | Seychelles | Singapore | South Africa | South Korea | Taiwan | Thailand | Turkey | United Arab Emirates | United States | Vietnam
Zone 2 (includes India, Egypt and more)
Daily Charge – £7.50 | 7 Day Charge – £37.50 | Calls, texts and data – UK allowances | Inclusive Extra – NO
Armenia | Bahrain | Colombia | Ecuador | Egypt | Ghana | India | Kenya | Nigeria | Russia | Rwanda | Saudi Arabia | Sudan | Tanzania | Uganda | Ukraine | Uruguay | Zambia
Zone 3 (includes Brazil, Japan, Morocco and more)
Daily Charge – £7.50 | 7 Day Charge – NO | Calls, texts and data – UK allowances | Data – 500 Mb | Inclusive Extra – NO
Andorra | Anguilla | Antigua and Barbuda | Argentina | Aruba* | Bahamas | Barbados | Belarus | Belize | Bermuda | Botswana | Brazil | British Virgin Islands | Cambodia | Cameroon | Cape Verde | Cayman Islands | Chile | Costa Rica | Dominica | El Salvador | Greenland | Grenada | Guinea | Guyana | Haiti* | Hong Kong | Iraq | Ivory Coast | Jamaica | Japan | Jordan | Kazakhstan | Liberia | Macao | Madagascar | Mali | Mauritius | Montserrat | Morocco | Netherland Antilles | Nicaragua | North Macedonia | Pakistan | Panama | Philippines | Saint Kitts and Nevis | Saint Lucia | Saint Vincent and the Grenadines | Senegal | Sri Lanka | Trinidad and Tobago | Tunisia | Turks and Caicos Islands | Uzbekistan
Zone 4 (includes Nepal, Maldives and more)
Daily Charge – £15 | 7 Day Charge – NO | Calls and texts – £2.34/min, £0.76/SMS, £0.89/MMS | Data – 10 Mb | Inclusive Extra – NO
Afghanistan | Azerbaijan | Benin | Bhutan | Bolivia | Brunei Darussalam | Democratic Republic of Congo | Ethiopia | Falkland Islands | Gabon | Gambia | Georgia | Kosovo | Iran | Laos | Lebanon | Lesotho | Maldives | Mangolia | Mozambique | Myanmar | Namibia | Nepal | Palestine | Sierra Leone | Tajikistan | Venezuela | Zimbabwe | Aircraft | Maritime, Ships, Ferries & Cruises
Zone 4 – no data. Calls and texts available
Daily Charge – NO | 7 Day Charge – NO | Calls and texts – £2.34/min, £0.76/SMS | Inclusive Extra – NO
Angola | Burkina Faso | Burundi | Chad | Congo | Cook Islands | Cuba | Djibouti | Equatorial Guinea | Guam | Guatemala | Guinea-Bissau | Honduras | Kyrgyzstan | Laos | Libya | Malawi | Mauritania | Niger | Papua New Guinea | Paraguay | Saint Pierre and Miquelon | Suriname | Swaziland | Syria | Togo | Tonga | Turkmenistan | Vanuatu | Yemen