Original article ISPreview UK:Read More
Sources have informed ISPreview that alternative UK broadband operator FullFibre Limited, which in 2023 acquired rival Digital Infrastructure (BeFibre) and in 2025 completed its merger with Zzoomm (here), has allegedly put around 50 staff on notice of possible redundancy and appear to be planning to help cut costs by outsourcing customer services offshore.
Just to recap. The combined Fibre-to-the-Premises (FTTP) broadband network currently covers 600,000 UK premises (ready for service) and “over” 90,000 customers (Jan 2026 figure) across England – serving parts of approximately 110 market towns, which makes it one of the country’s largest altnets. This reflects both their open access wholesale fibre network, alongside their in-house retail ISPs, including Zzoomm and others.
However, despite the merger, network operators across the market continue to be under pressure from rising build costs, high interest rates and competition. On top of that it’s not unusual for operators that have just come through a period of network integration to make redundancies as part of cost and efficiency savings.