Rural UK Broadband Network Gigaloch Writes Off £1.57m After Creditors Deal | ISPreview UK

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Struggling Fife-based alternative broadband operator Gigaloch, which back in 2020 started building their own full fibre (FTTP) network across a few remote rural communities in West Cheshire (England) and parts of Scotland, has finally published their annual accounts to 30th Sept 2025 and revealed that they had to write off £1,575,090 due to a creditors’ agreement (CVA).

The operator, which primarily seems to be focused upon building across remote rural parts of Scotland (Perth and Strathearn, Highland Perthshire and Inverness-shire), originally aspired to cover 200,000 premises. But it’s unclear how far they got with that aspiration before running into difficulties.

NOTE: Some of the company’s investment came from tech investment bank Axxeltrova.

ISPreview first started hearing that Gigaloch was struggling last year and their records on Companies House showed that the company was nearly struck off in May 2025. But Gigaloch eventually published their annual accounts for 2024 to reveal a growing problem with losses (not uncommon in this market). Not long after this we learnt that the provider was attempting to reach a Company Voluntary Arrangement (CVA) with their creditors. We attempted to contact the provider around this time via their website, but received no response.

Just for some context. A CVA allows a company with debt problems or that is insolvent to reach a voluntary deal with its business creditors (i.e. paying them back over a fixed period), which usually means that the company can continue trading while slowly paying back what they owe. Such an agreement is often preferable to failure, especially if the business is deemed to have a viable foundation, but only time will tell whether this works.

The latest development is that Gigaloch have now published their latest annual accounts to 30th September 2025, which reveals that they have net liabilities of -£3.946m (vs -£2.735m in 2024) and the average monthly number of employees (inc. directors) during the period was 20, which is up from 19 a year earlier.

However, the most interesting detail can be found on page 9 of their accounts, where it states that the “liabilities written off following CVA” amounted to £1,575,090 on 24th July 2025. Quite what the future holds for Gigaloch is currently unclear, but then nobody ever said that rolling out FTTP into remote rural areas was either easy or cheap.

The past few years have seen many network operators come under pressure from competition, rising build costs and high interest rates.

Virgin Media O2 Saw Huge UK Mobile Traffic Surge as England Beat DR Congo | ISPreview UK

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Mobile operator O2 (Virgin Media) has today revealed that yesterday afternoon’s FIFA World Cup 2026 match between England and DR Congo (2 – 1) fuelled the “biggest mobile traffic event ever recorded” on their mobile network, which saw mobile data (broadband) traffic peak 20.38% higher than the prior peak (during the Arsenal vs PSG UEFA Champions League Final) and 27.67% above a comparable pre-tournament week.

The 5pm kick-off naturally coincided with the journey home from work for many, while BBC iPlayer saw traffic surge up 380% compared to a typical weekday afternoon as supporters streamed the match on their phones. O2’s network data also revealed an interesting behavioural shift during the match. After DR Congo took the early lead, activity across apps including TikTok, WhatsApp and Tinder increased, as fans turned to their phones for a distraction. But once the second half got underway and England grabbed an equaliser, usage across all three apps fell as supporters locked back into the action.

However, it’s worth putting that “biggest mobile traffic event ever recorded” claim in the correct context, because demand for data is of course constantly rising and internet connections are forever getting faster, thus new peaks of usage are being set all the time by every provider.

Just for some added context, Ofcom revealed toward the end of 2025 that the average monthly data usage per connection is now 583GB (GigaBytes) across all fixed broadband technologies (up from 531GB in 2024), which rises to an average of 738GB for full-fibre connections (actually down a bit from 766GB).

Breaking news.. more to follow..

Mobile Operator Giffgaff See 71 Percent Increase in UK eSIM Adoption | ISPreview UK

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Mobile network operator giffgaff, which is owned by Telefónica and harnesses O2’s national UK virtual operator (mvno) platform, has published their 2025 Impact Report and revealed that eSIM adoption grew by 71% last year – helping more people get connected without the extra plastic – and they’re now home to a total of 4.26 million members (up from 4.11m in 2024).

Some of the report’s other highlights reveal that 66% of the phones giffgaff sold during 2025 via their website were refurbished (down from 67%) and around 17,000 members each month moved to a cheaper plan after opening the operator’s Best Plan Advice email, which is typically sent every month (this shows customers a summary of their recent mobile usage and suggests more cost-effective 4G/5G mobile plans).

The report also notes that 4,310 devices were taken in through the giffgaff recycle scheme (up from 2,649) and they donated 687 phones to help those most in need. You can find plenty more details in the full report below, including giffgaff’s progress on their emissions targets etc.

Giffgaff’s 2025 Impact Report
https://static1.squarespace.com/../Impact_Report_25_v0.8.pdf

BT Business and Ivanti Launch Remote eSIM Installation for Managed Android Devices | ISPreview UK

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Communications and broadband provider BT Business (via EE) has today announced what they’re calling a “telco-world first“, which sees the operator join with IT and security software company, Ivanti, to unveil a new eSIM capability that enables businesses to turn-on mobile connectivity at scale without having to physically set up a device.

The new capability essentially hands organisations the ability to install eSIMs (embedded SIMs) directly from their Mobile Device Management platform and activate on a device without physical handling or manual steps, which can save time and money when managing thousands of workers at scale.

Using a single route, devices will either install eSIMs automatically or via a short installation process cutting the time to deliver from days to minutes. The partnership brings together Android’s ecosystem, Ivanti’s management capability and BT’s mobile expertise to offer business customers a consistent method of deployment across their estates,” said the announcement.

The move is said to pave the way for future services built around secure, remotely managed connectivity, giving businesses more flexibility as their workforces, devices and security needs evolve.

Sally Fuller, Mobile and Unified Mobility Director at BT, said:

“Customers want devices that are ready when their people need them. Working with Android and Ivanti has allowed us to create a simple and reliable way to switch on connectivity across Android devices. It removes processes which can slow organisations down and replaces it with a single digital process that works sustainably and at scale.”

The obvious catch here is that this feature currently only works with Android based Smartphones and devices, so hard luck if you’ve setup your business using Apple iOS-based iPhones etc. The announcement doesn’t mention if there are any plans for that.

Freedom Truespeed Prep Broadband Social Tariffs for Stoke-on-Trent Council Homes | ISPreview UK

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The FreedomTruespeed Group (Freedom Fibre and Truespeed), which reflects an alternative full fibre (FTTP) broadband network that covers a footprint of 412,000 premises (RFS) and 70,000 customers, have reached an agreement with Stoke-on-Trent City Council (STCC) to provide social homes in the area with access to cheaper social tariffs.

Working alongside associated residential broadband ISP LilaConnect, this initiative will provide tenants with access to affordable broadband packages, including social tariff options for financially stressed households.

In terms of what options those people will have, Eligible STCC tenants will be able to access 150Mbps full fibre broadband for £17.49 per month and 1Gbps full fibre broadband for £27.49 per month, alongside other social tariff options for eligible households. Normal customers currently pay from £19.99 for their 150Mbps tier and from £29.99 for 1Gbps, which rises to £23.49 and £33.49 from month 13 respectively.

The programme forms part of wider efforts to support digital inclusion across the city and help more residents benefit from Stoke-on-Trent’s growing full fibre infrastructure. Naturally, the initial phase of the initiative will focus on properties that are already “Ready for Service” via the alternative network, which is very much the normal thing to do (you can’t usually order anything that’s not RFS).

A Stoke-on-Trent City Council spokesperson said:

“Access to fast, reliable and affordable broadband is essential to modern life. It supports employment opportunities, skills development and access to online services. This will help more of our tenants get online with high-quality connectivity at a discounted price. It’s an important step in reducing digital exclusion and making sure residents across the city are able to participate in an increasingly digital society.”

Nathan Vautier, CEO, Freedom Fibre Group, said:

“We’re proud to continue working alongside Stoke-on-Trent City Council to help more residents benefit from the city’s full fibre infrastructure. Access to reliable and affordable connectivity is increasingly important for everyday life, and this initiative is focused on helping council tenants access full fibre broadband packages, including social tariff options through LilaConnect.”

Residents can find further information, check whether their property is eligible and sign-up via the dedicated Stoke-on-Trent City Council offer page. The council tenant discount will be applied automatically once an eligible address has been confirmed.

Sadly, the operator hasn’t yet decided to make a national Social Tariff available across their network, which is perhaps a little disappointing for the other areas they cover.

BT and Verizon form enterprise JV | Total Telecom

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BT logo

Press Release

BT Group and Verizon Communications Inc. have announced the signing of an agreement to combine their respective international enterprise operations into a 50:50 joint venture – in a move that is set to transform international connectivity.

The new joint venture will focus on serving multinational organisations. It is expected to serve more than 3,000 customers across more than 180 countries, representing approximately $4 billion in combined annual revenue. This breadth of operations will unlock significant scale efficiencies across the combined global network and service operations following completion.

Designed specifically for a cloud-first world in the age of AI, the joint venture brings together BT International, which serves multinational customers with secure and resilient communication and network services around the world, with Verizon’s international enterprise wireline arm, which provides secure connectivity to enterprises worldwide. Both BT and Verizon will hold equal voting rights and Verizon has agreed to pay BT an equalisation payment of $625 million.

By combining global scale with infrastructure designed and built to support local compliance and sovereignty needs, the joint venture will create a stronger platform for growth and accelerate the rollout of next-generation connectivity platforms. Customers will benefit from secure and resilient connectivity designed to meet data, operational and regulatory requirements.

At the same time, the parent companies will be better able to focus on their domestic markets, while providing support to the new joint venture as equal shareholders.

BT and Verizon have also today confirmed that Martijn Blanken has been appointed Chief Executive Officer-designate of the new joint venture, conditional on the completion of the transaction. Martijn has almost three decades in senior leadership positions across telecommunications, technology and digital infrastructure at Telstra, Openwave Systems, EXA Infrastructure and KPN, and a career spanning four continents. From 01 September he will join BT and will work with both parent companies, while observing relevant regulatory requirements, as they prepare for the launch of the proposed joint venture.

Clive Selley will continue to lead BT International as CEO, ensuring continuity of BT International’s ongoing transformation in readiness for the creation of the joint venture. Verizon’s leadership remains unchanged.

Allison Kirkby, Chief Executive of BT Group, said: “The world’s leading brands and international organisations trust BT International to connect them across the world. Bringing together this expertise and heritage with Verizon’s deep relationships with multinationals will create a stronger, scaled connectivity partner – one that has the reach, innovation and investment to succeed. Customers will benefit from new, secure and resilient connectivity platforms, which are designed for the age of AI and sovereign where it matters. It will create new opportunities for our people and long-term value for our owners. Today’s announcement marks a major milestone for BT International, and an important step forward for BT as a whole, as we deliver on our UK-focused strategy.”

Dan Schulman, CEO of Verizon, said: “Our international customers require secure, flexible connectivity that works seamlessly across borders and cloud environments. When we thought about how to best support them, this joint venture was the clear answer: a cutting-edge, AI-ready and secure platform run by a single global organization dedicated to their needs. At the same time, our relationship with those customers will stay equally strong as we continue to directly provide them with the connectivity they need in the U.S.”

The transaction is subject to regulatory clearances and consultation with employee representations in countries where required. BT and Verizon’s international businesses will continue to operate independently until the transaction officially closes with a full commitment to their respective customers.

Also in the news
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VMO2 taps Suffolk solar farm for 10 years of clean energy

The post BT and Verizon form enterprise JV appeared first on Total Telecom.

Virgin Media and O2 Setup Simpler and Faster New UK Consumer Unit | ISPreview UK

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Broadband, TV and mobile operator Virgin Media and O2 has this afternoon announced an organisational change that will see them create a new Consumer unit to cover trading, propositions, digital, data and insights, customer service and retail. The new unit will be led by Lyssa McGowan OBE, who joins the executive team on 8th July as CEO of Consumer, reporting directly to Lutz Schüler.

The move effectively combines Virgin Media and O2’s existing Commercial and Data and Operations functions into a single unit that is intended to be “simpler, faster [and] focused“. As part of these changes Rob Orr, Chief Operations Officer (COO), and Christian Hindennach, Chief Commercial Officer (CCO), will leave the business, stepping back from their responsibilities in the coming weeks.

According to VMO2, the move will establish a unit that has the “focus, data and talent to better understand and enhance customer experiences, simplify decision making and move faster in a highly competitive market“. A cynic might view this as suggesting that VMO2 could have lacked some of those qualities before.

However, we suspect the reality here may be more about saving costs and learning to operate more efficiently, although there’s always the possibility that it might actually deliver some customer service improvements too.

Lutz Schüler, CEO of VMO2, said:

“It has always been our ambition to bring these teams together and these changes align squarely with our long-term strategy, ensuring that we are better set up to serve our customers and build even stronger foundations for the future.

This is a highly competitive and rapidly evolving market so just doing what we’ve always done isn’t the answer – we need to be simpler, faster and focused. These changes will do that with Lyssa being exactly the right person to lead our new consumer unit. Lyssa has a wealth of experience, and I have full confidence that she will bring fresh thinking and healthy challenge to the executive team.

I would like to extend thanks from all of Virgin Media O2 to Rob and Christian who have both shown true dedication to the business over many years and have been instrumental in shaping the vision for the new consumer organisation.”

The new CEO of Consumer, Lyssa McGowan, is a familiar name and has plenty of executive experience, including as CEO of Pets at Home and more than a decade at Sky (Sky Broadband, Sky TV etc.) culminating in her role as Chief Consumer Officer (CCO).

Broadband Altnet LightSpeed Networks Covers 360,000 UK Premises and Appoints New MD | ISPreview UK

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Alternative network provider LightSpeed Networks, which is the business and wholesale side of retail UK ISP LightSpeed Broadband and has already deployed their full fibre (FTTP) network to cover 360,000 premises passed across the East of England and Midlands (36 towns), has today announced the appointment of Matthew Partridge as their new Managing Director (MD).

Partridge is said to be bringing over 30 years of experience across the telecoms and connectivity sector, including senior roles at Colt Technology Services. The announcement also comes shortly after Brett Shepherd, the CEO of LightSpeed – the group behind LightSpeed Broadband and LightSpeed Networks – “stepped down“ (here); he was replaced by Liam Hickey.

NOTE: So far as we’re aware, LightSpeed are still aiming to “connect 400,000 homes and businesses by 2027”.

Otherwise, the new MD will be expected to lead the commercial and operational development of the business, overseeing the translation of LightSpeed Networks’ infrastructure, service assurance and operational capability into commercially deliverable propositions for mid-market and enterprise organisations, ISPs, channel partners and wholesale buyers.

LightSpeed Networks currently delivers Ethernet, dedicated internet access and wholesale connectivity underpinned by SLA-backed service assurance and direct operational ownership across their full fibre network footprint.

Liam Hickey, CEO of LightSpeed Group, said:

“The businesses and partners we work with need a connectivity provider that takes genuine ownership of the outcome, not just the contract. What we are building at LightSpeed Networks is the infrastructure, the operational model and the commercial leadership to deliver exactly that. Matthew and Ashley further strengthen our commercial leadership, enabling us to take that proposition to market with even greater depth and clarity. That is what our customers and partners deserve.”

The appointment also follows that of Ashley Griffiths as Senior Sales Director, who joined LightSpeed Networks earlier in 2026 to lead its direct enterprise and partner routes to market.

Newspaper Investigation Raises Concerns Over User Reviews of Vodafone UK | ISPreview UK

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A recent investigation by the Sunday Times, which was supported by analysis from TruthEngine®, examined unusual review patterns linked to broadband and mobile provider Vodafone UK and allegations over how some customers “had reviews posted in their names without consent“. Some of the reviews also praised individual store employees.

According to the press shot, TruthEngine’s analysis found that the proportion of Vodafone UK Trustpilot reviews mentioning staff members by name rose from 7.6% before 2023 to 73% today. The company also found that more four and five-star reviews were posted during April 2023 alone than during the previous fourteen years combined. Reviews left by accounts that had only ever posted a single review increased by 44% since October 2024 and now account for 53% of Vodafone UK’s Trustpilot reviews, compared with a telecoms-sector average of 33%.

NOTE: Under the Digital Markets, Competition and Consumers Act 2024 (DMCC), fake and misleading reviews are now explicitly banned in the UK. Businesses are expected to take reasonable steps to prevent fake reviews, concealed incentivised reviews and misleading information from appearing in connection with their brand. The rules apply to companies, as well as their staff, contractors, agencies and third-party partners.

When contacted for comment, Vodafone is claimed to have attributed the rise in four and five-start reviews to a new system, introduced in 2023, that encourages customers to give feedback, so it could “continually learn and improve”. The Sunday Times also reported that Trustpilot removed 3,800 suspicious Vodafone reviews in 2025 and continues to monitor the company’s UK profile.

The report also highlights how advances in AI are making fake and manipulated reviews easier to produce at scale and increasingly difficult for consumers to distinguish from genuine feedback.

Daniel Mohacek, CEO of TruthEngine, said:

“The Vodafone case shows why businesses need much greater visibility and oversight of what is happening around their reviews.

When reviews mention named staff at this kind of level, and when there is also a significant increase in accounts that have only ever left a single review, it is a pattern that warrants proper scrutiny.

Most consumers read reviews assuming they have been written freely by genuine customers. If there is any pressure, incentive or interference behind those reviews, that trust can break down very quickly.”

The Competition and Markets Authority (CMA) now has direct consumer enforcement powers and can impose significant financial penalties against companies that abuse their rules, worth up to 10% of global turnover, without first taking a business through the courts.

ISPs Say Rights Holders Must be Held Accountable for Blocking Innocent Websites | ISPreview UK

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The EuroISPA (European ISP Association), which represents over 3,300 Internet Service Providers (ISPs) across the EU and EFTA countries (including the United Kingdom), has called for copyright holders to be “held accountable” when their measures to stop access to online piracy (copyright infringement) creates “collateral damage [due to] overbroad blocking actions“.

Broadband ISPs subject to network-level blocking orders, which in the UK usually flow from Section 97A of the Copyright, Designs and Patents Act (CDPA), have over the past 16 years become very common. Hundreds of sites have been blocked through this approach (thousands if you include their proxies and mirrors), which usually include file sharing (P2P / Torrent), streaming sites, Sci-Hub and those that sell counterfeit goods etc.

NOTE: Rights Holders typically target the biggest ISPs for such injunctions, usually due to issues of cost, practicality and a desire to have the greatest impact.

However, the EuroISPA say they fully support an “effective, fair, and future-proof copyright framework” and the “protection of intellectual property rights“. The issue they have is that the sledgehammer approach to blocking piracy sites and services, which is often at least partly automated, often ends up restricting access to legitimate sites and services too. Getting such issues resolved can also be a slow and difficult process.

For example, websites that foster copyright infringement will often do so via shared IP (Internet Protocol) addresses and servers, which will also connect to many completely unrelated and legitimate sites and services that innocent users harness. Suffice to say that a blanked restriction against the same IP address will often end up catching out those legitimate services too.

The EuroISPA highlights various practical examples of this across several countries, such as in Spain: “Every weekend for the past year and a half, millions of Spanish internet users have lost access to banking apps, developer tools, and other platforms with no per-block judicial review and no mechanism for redress. Collateral damage has included Google Fonts, institutional sites, and payment platforms — all mistakenly blocked.”

The association further highlights a rise in the number of cases where network blocking measures have escalated “beyond local access providers to target global infrastructure providers with no direct relationship to the infringing content. These approaches are neither effective nor proportionate, and risk causing significant collateral damage to lawful users and services“.

In response the organisation has called for policymakers to review the effectiveness of existing measures and update their laws, such as to require that a prior assessment take place before blocking (i.e. to try and limit accidental overblocking) – with sufficient time being allowed for this – and to hold Rights Holders “accountable … for collateral damage caused by overbroad blocking actions“.

The latter idea above goes on to propose compensation mechanisms that must be clearly defined and enforceable, so as to reduce lazy blocking that risks doing more harm than good. The goal is to ensure that the burden of enforcement errors does not fall on innocent intermediaries (e.g. web hosting services, DNS resolvers, VPN providers etc.) and their users.

EuroISPA Statement

EuroISPA believes that it is essential that policymakers understand the structural limitations of network-level blocking as an enforcement tool. ISPs providing access infrastructure are the furthest from the point of infringement. They can only respond to orders by blocking domain names or IP addresses; they cannot remove individual pieces of infringing content, which can only be accomplished at the hosting level through notice-and-takedown procedures.

Because the Internet is designed to be global and redundant, domain or IP blocking is inherently incomplete and prone to over-blocking. This structural reality is confirmed by independent analysis: an April 2026 study by the Centre for European Policy Studies (CEPS) concludes that IP-based blocking is structurally overinclusive, that rightsholders bear none of the implementation costs and therefore have no incentive to avoid collateral damage, and recommends that IP-address blocking be avoided altogether in favour of DNS- or URL-level mechanisms where blocking is used at all.

The issue itself is not a new one and has been raised again now because the European Commission (EC) is currently reviewing the copyright provisions of their Digital Single Market Directive (CDSM Directive, EU 2019/790). But it should be noted that the focus above is on IP-level restrictions, while DNS and URL-level mechanisms get more of a pass.

We recommend reading the EuroISPA’s full submission in order to get all the detail and it’s a fairly smooth 10 page read.

EuroISPA Document on Overblocking
https://www.euroispa.org/../EuroISPA-Contribution-to-the-Targeted-Initiative-in-Copyright-2026.pdf