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Network provider PlatformX Communications (PXC), which is a trading name of UK internet provider TalkTalk and sells wholesale solutions to ISPs (inc. other network providers), has today announced that they’ve made CityFibre’s Business Fibre-to-the-Premises (FTTP) broadband services available to all their partners.

The launch brings PXC’s partners an even greater choice of business connectivity solutions, offering symmetrical bandwidth of up to 1Gbps, with both Layer 3 Managed and Layer 2 Wholesale options available. VoIP overlay is supported on managed services, and API integration “ensures efficient order placement and lifecycle management“. 

However, it would be nice to see CityFibre and its partners offering speeds beyond 1Gbps via such business wholesale connections, particularly since their consumer connectivity can already deliver speeds of up to 5.5Gbps.

Jenny Harrison, Chief Commercial Officer of PXC, said:

“We’re thrilled to further expand our partnership with CityFibre to deliver next-generation business connectivity solutions to our partners and their customers. This collaboration ensures that our partners can access even more choice to better meet the needs of today’s businesses with reliable, high-speed broadband,”

George Wareing, Chief Commercial Officer at CityFibre, said:

“CityFibre’s 10Gb XGS-PON full fibre network gives our partners the ability to deliver gigabit capable speeds, with market-leading service performance. XGS-PON is the technology that will enable small and medium sized businesses to unlock their digital potential and it’s great to see PXC expanding its portfolio, bringing more choice and value to partners and businesses across the UK.”

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Alternative internet provider Airband, which has built a mix of both Fibre-to-the-Premises (FTTP) and Fixed Wireless Access (FWA) based broadband networks to cover various rural parts of Wales and South West England, has today announced that they’ve hit their target of reaching 30,000 customers (up from 19,000 in March 2024).

The brand’s 30,000th customer was connected in Wrexham, North Wales, which was one of the first areas to benefit from the rollout of Airband’s latest Gigabit Fixed Wireless Access (FWA) technology (this uses the 60GHz band). Speaking of which, the provider said they’re “already planning” to expand the reach of this new FWA technology during 2026.

The provider has previously stated that their network spans a total of “more than 440,000 premises in over 200 communities across 7 counties“ (here), which we were told breaks down as being 175,000 premises via “fibre” (FTTP) and 265,000 premises via wireless (FWA) – all Ready for Service. But they’ve also recently expanded FTTP into off-net areas by partnering with Openreach (here).

Airband now serves rural parts of Devon, Herefordshire, Shropshire, Worcestershire and north Wales and has most recently brought FTTP solutions to the village of Ewelme in Oxfordshire.

Kash Rahman, Airband CEO, said:

“This customer milestone is another proud moment, in what has been a great year for Airband. Our focus on innovating to serve country communities that have been left behind by traditional broadband rollouts is working both for the business and the audiences we serve. We are committed to being customer first and the best is yet to come!”

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Internet connection testing firm Opensignal has today published their 2025 Fixed Broadband Experience report, which gauges the performance of major ISPs across the UK including BT (inc. EE), Sky Broadband, TalkTalk, Three UK, Virgin Media and Vodafone. Overall, Virgin Media scored wins in every single national connectivity category.

Just for context. Opensignal leverages crowdsourced data collected via end-users on their benchmarking app and services. Due to this there are some caveats to consider because such testing can be impacted by a lot of variable factors, such as poor home wiring (on ADSL and FTTC lines), the end-user’s choice of package (e.g. 1Gbps could be available, but people may pick a slower / cheaper tier), local network congestion and slow home WiFi etc.

However, despite being focused on “fixed broadband“, the report also includes results from Three UK’s mobile broadband service, which makes for an interesting comparison but does muddy the traditional definition of “fixed“ services. The report also includes some limited data for “prominent regional altnet full-fibre challengers CommunityFibre, Hyperoptic, brsk and Plusnet“, although the latter has never been an alternative network (it should have been included alongside BT).

Otherwise, the report attempts to categorise its results by several different measurements of user experience: Consistent Quality, Download Speed, Upload Speed, Video Experience and Reliability Experience. But needless to say that Virgin Media was named the winner for 2025 across all of these categories, and they lead by a particularly wide margin in areas such as Download Speed (187.8Mbps) and Reliability Experience (747 points). We’ve summarised some of the key results below.

Consistent Quality Score out of 100 (2024 Result in Brackets)

1. Virgin Media 81.6 (down from 90.4)
2. Vodafone 78.7 (down from 88.4)
3. BT + EE 74.6 (down from BT 86.6 – EE 83.1 )
4. TalkTalk 72.8 (down from 82.6)
5. Sky Broadband 70.7 (down from 76.9)
6. Three UK 62.6 (down from 72.3)

Average Download Speeds

1. Virgin Media 187.7Mbps (up from 157.4Mbps)
2. Vodafone 105Mbps (up from 77.5Mbps)
3. BT + EE 75.3Mbps (up from BT 62.0Mbps – EE 45.9Mbps)
4. Sky Broadband 70.4Mbps (up from 52.5Mbps)
5. Three UK 63.2Mbps (up from 54.8Mbps)
6. TalkTalk 55.1Mbps (up from 48.8Mbps)

Average Upload Speeds

1. Virgin Media 36.5Mbps
2. Vodafone 34.3Mbps
3. BT + EE 24.9Mbps
4. Sky Broadband 20Mbps
5. TalkTalk 19Mbps
6. Three UK 15.7Mbps

Clearly at this point it helps that Virgin Media has nearly all of their customer base on 100Mbps+ or faster broadband lines and in urban areas. On the flip side, providers with a much more varied mix of slower (e.g. ADSL, FTTC) and faster (e.g. FTTP) broadband technologies, particularly those with many users on those slower lines, are going to be at a disadvantage. But such is the way of things.

Despite this, it’s worth noting that Vodafone seem to now be the main national challenger for performance behind Virgin Media, which reflects the fact that they’re now much more FTTP focused than in the past and have key supplier agreements with Openreach, CityFibre and CommunityFibre.

The full results also include data from ten of the UK’s largest cities, which is where a number of alternative networks start to get mentioned. For example, in London, CommunityFibre tops the table with a download speed of 208.7Mbps and an upload speed of 164Mbps. But you’ll need to read the full report to get all the details.

London – Download Speeds (Mbps)
1. Community Fibre 208.7
2. Virgin Media 167.0
3. Hyperoptic 164.3
4. Three UK 78.9
5. Vodafone 72.5
6. BT (inc. EE) 64.7
7. Sky Broadband 57.7
8. TalkTalk 44.3

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A new report has claimed that broadband and mobile giant Virgin Media and O2 (VMO2) are reportedly in the process of reaching a new agreement with India’s Tata Consultancy Services (TCS), which is allegedly said to be worth around £750m over 10-years. The move could see the telecoms provider outsourcing some of their IT, such as in application management and infrastructure services.

According to the report on Telco Titans (paywall), the as yet unconfirmed move is being done at the direction of co-owners Telefónica, which recently set out a new five-year strategic plan (here). The latter included a desire to modernise IT systems and processes “externally“, which is where Tata could come into play. But a portion of the deal for VMO2 is also said to include ‘new work‘ for the business.

At present there are a lot of unknowns about all this and what the new agreement, if it is indeed signed, will deliver. The report indicates that a formal announcement of the deal is expected in the coming weeks (early New Year). VMO2 declined to comment when ISPreview asked, although O2 did inform us that it had no plans to move IT jobs from the UK to India or any other country, and that any such speculation would be unsubstantiated and misleading.

We should point out that VMO2 already work with TCS as part of an enterprise software integration contract, which was announced back in 2023. The UK is TCS’s second-largest market after the USA and they’re currently in the process of expanding their UK based workforce to create 5,000 new jobs, although the timeframe for this seems to be unclear.

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The North Lanarkshire Council (NLC) in Scotland has announced that they intend top roll-out “ultrafast broadband” connectivity across “all social housing” within the local authority (council documents suggest the goal is for speeds of 1Gbps), which is aimed at closing the authority’s digital divide, while improving access to knowledge, skills and jobs.

At present, the NLC is currently in the process of running a procurement to find a supplier (network operator) willing to deliver the new network. Once chosen, the supplier will be expected to complete the roll-out of a new “fully affordable, ultrafast, secure and reliable internet service” within around 5-7 years.

A number of pilot deployments are also expected to take place at several sites before the main roll-out begins. Nearly 2,000 initial properties will be chosen for this, reflecting the full spectrum of housing – including a high-rise tower block; temporary accommodation units; retirement complexes; a rural village and new build developments.

“We’ve also included homes located within the most deprived areas to ensure the initiative addresses inequalities and supports those who may benefit most from innovation. As part of the test of change initiative, nearly 400 of the 2000 will form a focused pilot for tech-enabled homes. These pilot sites will be equipped with smart home technologies tailored to tenant needs, enabling early evaluation of digital solutions in real life settings,” added the announcement.

Jim Logue, North Lanarkshire Council Leader, said:

“This project demonstrates that North Lanarkshire is leading the way to close the digital gap to level the playing field across economic, educational, and healthcare sectors, as well as social inequality.

“Our project will have far reaching benefits, offering increased choice and control over how tenants interact with key services. Benefits range from people being supported to live independently and having greater control over their care, to the use of SMART technology which measures temperature, CO2 levels and humidity, optimising heating and providing alerts to faults. It also helps improve customer service and experience by enabling seamless end-to-end processes to fulfil service requests.

“The effects of this programme will be felt for generations to come, improving access to increase opportunities and reduce inequalities allowing people to reach their full potential and prosper.”

The Scottish Household Survey (SHS) recently estimated that 10% of households in North Lanarkshire “do not have internet access” and furthermore, 15% of social rented tenants are the least likely across all tenures. The survey suggests that there is a correlation between digital exclusion and areas of deprivation, with households in the most deprived areas experiencing a greater rate of digital exclusion than those in less deprived areas.

At present there appear to be no solid details on how much funding, if any, will be involved in the contract and naturally the timetable for any roll-out will depend upon who they pick to supply the project.

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Network testing firm Ookla, which collects data from consumers via their popular broadband Speedtest.net service, has this morning published a new analysis of mobile 4G and 5G network data performance across UK local authorities in England, Scotland, Wales and Northern Ireland. The UK-wide median mobile download speed rose 15% to 63.03Mbps in 2025, but big gaps remain.

Firstly, it’s important to consider that mobile performance remains a difficult thing to study, not least because end-users are always moving through different areas (indoor, outdoor and underground), using different devices with different capabilities and the surrounding environment is ever changeable (weather, trees, buildings etc.). All of this can impact signal quality, and that’s before we consider any differences in network (backhaul) capacity or spectrum bands between mast sites etc.

Suffice to say that studies of mobile broadband speed are inherently open to variation, but the top networks often tend to be those with a combination of the best 4G or 5G coverage, a good amount of radio spectrum and the most advanced technologies.

Despite this, Ookla’s latest data found that the number of local authorities where at least 60% of Speedtest samples met or exceeded a 25Mbps (Megabits per second) “good experience” threshold grew from 112 in Q1–Q3 2024 to 126 in Q1–Q3 2025. The share of studied local authorities where a clear majority of tests achieve this performance level has thus risen from about 64% to around 72% in a single year. Not bad.

At the country level, UK mobile broadband performance improved notably between 2024 and 2025. The national median download speed rose from approximately 55.02Mbps to 63.03Mbps, representing a year-on-year increase of around 15%. Median upload speeds also edged higher, going from 7.80Mbps to 8.21Mbps over the same period, while median latency improved marginally from 52ms to 50ms (milliseconds).

Mobile Performance Across the Nations

Mobile outcomes continue to improve unevenly across the UKʼs nations. For example, England remains the “strongest performer“, with median download speeds rising from 57.90Mbps to 65.62Mbps, uploads from 7.80Mbps to 8.21Mbps, and latency improving from 50ms to48 ms.

By comparison, Northern Ireland saw downloads climbing from 39.74Mbps to 45.27Mbps, although it continues to suffer a material latency penalty from the physically longer routes that traffic must traverse before breaking out to the internet. This is reflected in median multiserver latency remaining higher at 66ms.

Wales, meanwhile, improved modestly (downloads up from 38.08Mbps to 40.60Mbps) but remains the slowest nation, and by the widest margin in several years. Scotland presents a mixed picture, with national median download speed slipping from 49.13Mbps to 46.05Mbps despite latency gains, suggesting that while some local authorities improved, others stagnated enough to drag down the national figure.

Mobile Performance by UK Local Authorities

Ookla’s study finds that the mobile performance gap between local authorities “remains stark“. In Q1–Q3 2025, median speeds ranged from a low of just over 10Mbps (Shetland Islands) to just under 100Mbps (Derby). Around 28% of local authorities had fewer than 60% of Speedtest samples meeting the 25Mbps download threshold, “indicating persistently poor connectivity for many in the UK“.

Predictably, those living in urban areas typically benefit from better speeds than those in rural areas, which isn’t surprising as urban areas benefit from a denser network deployment that also enables mobile operators (EE, O2 and Vodafone / Three UK) to make better use of higher frequency mobile bands (i.e. these contain more spectrum frequency for carrying extra data).

The catch being that higher frequency bands aren’t as effective in rural areas because their signals don’t travel as far as lower frequency bands, which in turn don’t contain as much spectrum frequency and thus deliver slower speeds. Suffice to say that the top performing local authorities are often those with a greater proportion of urban areas. Population density clearly correlates strongly with better outcomes below.

Best-performing 15 UK local authorities (Q1-Q3 2025)

Worst-performing 15 UK local authorities (Q1-Q3 2025)

However, some local authorities did stand out as clear improvers. For example, Luton in England saw median download speeds rise from about 51Mbps in 2024 to roughly 74Mbps in 2025, while performance for the slowest 10% of tests improved from around 3.7Mbps to about 6.2Mbps and the share of samples above 25Mbps grew from roughly 64% to about 73%. Aberdeen City in Scotland recorded similar gains, with median speeds climbing from about 72Mbps to nearly 88Mbps and the share of tests above 25Mbps rising from approximately 75% to around 79%.

The share of samples above 25Mbps has also improved modestly across the UK. For the typical authority, this share rose from around 63% in 2024 to roughly 65% in 2025, while the upper quartile moved from about 68% to around 72%.

The positive overall trend observed in national outcomes is largely said by the report to reflect the cumulative impact of several supply-side interventions. One example of this is the £1bn industry-led Shared Rural Network (SRN) project, which has materially extended 4G geographic coverage into underserved areas and is still ongoing (currently tackling some key notspots).

Ookla’s analysis shows that the proportion of mobile users spending most of their time connected to 4G networks improved over the last year, with 4G Availability rising from 96% to 97% at the UK level. The proportion of mobile users spending the majority of their time connected to 3G networks in the UK fell from 4.1% two years ago to 1.1% in 2025, which isn’t surprising given how most of the operators have now switched this off.

The UK also remains one of only a handful of countries in Europe, and globally, where at least three operators have aggressively deployed end-to-end 5G Standalone (SA) technology across a significant footprint (over 12,000 sites by July 2025 according to Ofcom), with one operator (O2) already reporting 70% population coverage and EE touting a near similar level. But clearly the picture is not perfect and some areas do still need further improvement.

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Telecoms giant Virgin Media and O2 (VMO2) has today released their 2025 Year in Review to explore how Brits lived online in 2025, which reveals “record levels” of data consumption including an 8% rise in broadband usage (down from 8.1% in 2024) and an 18% rise in mobile traffic through the year (up from 9%) – driven by growing use of AI, live sports and major game releases.

The biggest spikes in broadband usage were typically driven by football and gaming releases, with Liverpool’s win against Real Madrid and the release of Call of Duty Black Ops 7 coming out on top. The Celebrity Traitors TV show also appeared to create a cultural moment of its own, as Thursday broadband spikes revealed Brits bundled episodes to watch together (no data was provided to substantiate this).

In terms of the survey data, VMO2 claims that more than half of Brits (58%) say that they began the year with a plan to reduce the time they spent on their phone, but data shows it was another record-breaking year for mobile data usage, which was up 18%. Despite their intentions, many people admit that they used their phone more frequently to stay in touch with friends and family (55%), scroll on social media (44%), and use AI tools (41%).

Brits’ use of AI is also said to have become “increasingly normalised“, with 47% agreeing that it is totally accepted in most areas of life now. People are now turning to it for practical support, using it to find medical advice (31%), for recipes and cooking (30%), financial advice (27%), and even to help them navigate online dating (20%).

Office attendance remained steady in 2025, with insights from O2 Motion, which uses anonymised and aggregated data from O2’s mobile network, showing commuter levels down just 1% from 2024. Despite this, there is clear evidence of a generational divide, with early career workers returning in greater numbers while mid-and-late career groups continue to step back.

Tuesday remains the most popular day for workers to head to the office, with Wednesday leapfrogging Thursday as the second busiest. O2 Motion data shows that Friday is the most popular day for Brits to work from home, which is no surprise as broadband data reveals a drop in traffic on Friday afternoons during the summer months, as many remote workers clock off early.

In a year that saw more than 20 days of strikes across Britain’s travel network, some 75% of people were affected by travel disruptions. During September’s London Tube strike, O2 Motion data found that footfall across the capital was down 16%. For those that did brave the commute, 30% walked to work, 24% drove, and 9% jumped on a rental e-bike.

Jeanie York, CTO of VMO2, said:

“It was another record-breaking year across our mobile and fixed networks, as our customers continue to use more data than ever before. It’s clear that this demand has been driven by the continued excitement surrounding gaming and sports, with several significant game releases and many exciting Champions League matches causing large spikes across our networks. We are investing and innovating to ensure we continue to provide the connectivity that is underpinning the lives of our customers, including AI which customers are using more than ever before.”

Sadly, VMO2’s report is extremely limited and lacks much concrete data, while the methodology and sample size for their consumer survey was not disclosed in the announcement. Take with a pinch of salt.

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Network access provider Openreach has announced that they will soon temporarily allow a “bulk relaxation” of FTTP Priority Exchange “Stop Sell” rules across the UK (excluding Northern Ireland), under certain criteria, in order to help migrate old lines off their legacy Wholesale Line Rental (WLR) service.

The FTTP Priority Exchange programme typically involves the ongoing rollout of gigabit-capable Fibre-to-the-Premises (FTTP) broadband lines. In short, Openreach stops the sale of new copper line services (including WLR) in exchange areas where they’ve reached 75% ultrafast (full fibre) coverage. This effort also complements their semi-separate migration of traditional legacy voice (PSTN / WLR) services to digital all-IP technologies.

However, not everybody is yet ready to go fully FTTP, which can sometimes create an obstacle for retail ISPs as Openreach tries to get everybody off legacy line services. As a result, the network operator appears to be informing ISPs that they will allow a bulk relaxation of FTTP Priority Exchange Stop Sell rules between 16th February and 30th October 2026.

This appears to mean that ISPs in these areas will also be able to migrate customers to copper-based digital broadband alternatives, such as SOGEA (FTTC / VDSL2) and SOTAP (ADSL) or even their alternative for analogue phone lines (SOTAP Analogue); the latter is a last resort and usually only aimed at existing telecare users with no other options.

The catch is that internet and phone providers will still need to show (e.g. evidence of past communications and marketing attempts) that they have attempted to migrate / contact customers on several occasions and the customer has then “either ignored or rejected the FTTP appointments“.

Providers will also be asked to demonstrate that FTTP is inappropriate for a line to ensure migration by the January 2027 deadline, which may for example occur when the customer has given specific business reasons why they are unable to upgrade to FTTP (i.e. these may include environmental, geographical or customer risk challenges, and customer premises engineering time constraints).

Openreach’s official briefing on this keeps the details private, although they did eventually provide them after we made a request. But for matters like this we really wish they’d be more transparent on their briefings as the issue of migrations to FTTP or modern copper-based digital alternatives remains of wide public interest.

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Customers of internet, mobile and phone provider Vodafone UK, specifically those who take their latest Ultra Hub 7 Fibre (FG4278VF) router on Pro 3 Home Broadband packages, may like to know that the ISP has just introduced a new ‘Who’s Home’ smart feature to the device that “provides alerts when your loved ones arrive home“.

Available to new and existing Vodafone customers with the latest Ultra Hub 7 router “at no extra cost“, the Who’s Home feature proactively alerts customers when their loved one’s smartphone connects or disconnects from their hub. The feature is said to be “designed to give greater peace of mind and reassurance to customers“.

At present this is only available to Vodafone’s most expensive Pro 3 Broadband packages with the Ultra Hub 7 Fibre router, although the provider will “soon” extend this to those using some of their slower / older router models on cheaper broadband packages.

Vodafone Statement

Set-up is easy – account holders can activate Who’s Home via the Vodafone Broadband app, where they can create profiles for each household member by linking their smartphone – no matter which device or provider they use. Once added, each person receives an SMS invitation to opt in, ensuring privacy and control remain in their hands, while also receiving a reminder text every three months. They also have the option to opt out at any time, simply by sending a text. The account holder will be automatically kept informed on who’s opted in or out.

Beyond instant notifications, account holders can check the Who’s Home dashboard at any time to see who’s currently ‘at home’ or ‘out’, offering a reassuring snapshot of household activity.

Whether it’s knowing a child has got home from school or checking in on loved ones, Who’s Home brings smart, simple security to Vodafone broadband households.

Overall, this is an interesting feature and the ability for individual users to opt-in or out should help avoid the risk of it becoming too intrusive, although we’re not sure how much of a selling point it will be for the service. Hopefully Vodafone have also figured out a way to avoid excessive notification spam in busy households, such as when moving in and out of the garden during sunny weekends etc.

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Rochdale-based broadband ISP Zen Internet has today followed their recent acquisition of Fibrehop‘s customer base (here) by announcing that they’ve also agreed to acquire Lit Fibre’s customers. This follows a decision by Lit’s Board to exit the UK internet access market, after previously selling the full fibre network they built to CityFibre.

In case anybody has forgotten. Lit Fibre used to be a vertically integrated alternative broadband network and retail ISP, but that changed last year after CityFibre agreed to acquire their full fibre network of over 200,000 premises in England – estimated to be valued at around £80m (here).

Following the above sale, Lit Fibre ended up becoming more of a retail-only ISP and retained control over their customer base (CityFibre is a wholesale-only network and so doesn’t do retail), but the provider appears to have struggled to make this work and hence today’s deal with Zen Internet. The exact number of customers involved remains unclear, although the base is unlikely to be terribly big.

According to the announcement, customers are told that the transition should bring the “reassurance of a larger, long-established provider while keeping their current package unchanged“. Customers will also retain the same monthly price, contract length, terms and conditions, and Lit Fibre’s commitment to no in-contract price increases.

Richard Tang, CEO, Zen Internet, said:

“Lit Fibre customers have chosen a provider that puts service and fairness first, and that’s exactly what Zen stands for. We’re delighted to welcome them to Zen, and we’re committed to preserving their existing terms and delivering a great service, in line with our purpose to ‘do right for people and planet’.”

Tom Williams, CEO Lit Fibre Limited, said:

“Ensuring customers are able to move to a trusted provider that shares our values was important to us. Zen’s long-standing reputation for customer care and quality makes them the right home for our customers and we are confident that our customers will continue to receive great service and support from Zen.”

The migration is expected to begin in January 2026 and until then customers should contact Lit Fibre for support in the usual way. Customers are told they will “receive more information from Lit Fibre with a clear overview of next steps” in the near future.

UPDATE 1:48pm

Thanks to several of our readers, who are Lit Fibre customers, for sharing a copy of the email they just received about this (personal details redacted).

Copy of Lit Fibre’s Customer Email

Subject: Important notice about your Lit Fibre broadband service

Hello XXXXXXXXXXXX,

As always, we want you to be the first to know about any changes to your Lit Fibre service. 

The Lit Fibre team have decided to step away from the broadband retail market and as a result, we have arranged for your broadband service to be transferred from Lit Fibre to Zen Internet, who will take over billing and customer support for your account. This email is notice of that upcoming change. 

Important things to know about the change: 

• Your price stays the same 
• Your contract length stays the same
• Your service package and terms stay the same 
• Our no in-contract price hikes promise remains in place 
• Your CityFibre fibre connection stays the same (no engineer visit!) 
• There’s no need to change your equipment or WiFi details 

Zen will become your broadband provider, but your underlying CityFibre fibre service will not change. We expect your service to transfer between January and February 2026. We’ll keep you in the loop and confirm your exact transfer date in a follow-up message closer to the time. Zen will also be in touch to welcome you to their network.  

Why Zen? 
We wanted to make sure our customers stay with a provider that keeps everything you love about your Lit service, and Zen is a perfect fit. Zen is recognised for service excellence, quality and fairness, having been named Which? Customer Service Brand of the Year 2024 and the only Which? Recommended Broadband Provider for five consecutive years! Zen has also just won PC Pro’s Best Broadband ISP award again in 2025 — extending a record run of 22 consecutive wins. 

Everything you currently enjoy stays the same – your package, your monthly price, your speed, contract length, and the commitment to no in-contract price increases.  
We think Zen is a perfect fit for our customers, but if you’d prefer not to continue your service with Zen Internet, you can end your agreement without early termination charges before your service transfers. Just call us on 0330 460 4610 within 30 days of this email. You can also find more details in our FAQ’s. 

What happens next? 
 If you’re happy to continue your service with Zen, you don’t need to do anything.  
 We’ll get in touch again before your transfer date to let you know: 

• When your service will move, and 
• What to expect on the day of transfer. 

In the meantime, please continue to contact us as usual if you have any questions or need support.   

A huge thank you for being part of the Lit Fibre journey. We’re proud of what we’ve built together and we’re confident Zen will look after you brilliantly. 
  
Best wishes, 
Tom & Ben  
Co-founders of Lit Fibre