Gov Update on Plan to Help Push FTTP Broadband into UK Flats and Build Mobile Masts | ISPreview UK

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The Telecoms Minister, Sir Chris Bryant, recently issued an important update on their efforts to boost growth by removing barriers to digital infrastructure deployment. The statement covered progress with flexi-permits and softening the rules for new mobile masts, but it also touched on how they intend to help get gigabit broadband into large residential buildings (blocks of flats / apartments).

The government’s recent 2025 Spending Review and 10-Year Infrastructure Strategy have already touched on some of the above topics. But Bryant’s latest statement also managed to add a few details about the Government’s plans that we hadn’t seen before.

NOTE: c.88% of the UK can already access “gigabit-capable broadband” – mostly thanks to commercial builds (here). At the same time, geographic 4G mobile coverage stands at around 88-90% (here) and outdoor coverage of 5G premises is 62-85% (rising to 92-96% from at least one operator).

For example, on the issue of adopting a more flexible permitting system (flexi-permits) for broadband related street works across England, Bryant said they expect to see the results from the evaluation of their most recent trial of this system in October 2025.

Should that demonstrate positive results, we will promptly consult on the necessary legislative changes,” said the minister. Flexi permits mean that network builders can apply to local authorities for a single permit covering a wide geographical area, instead of numerous separate street applications.

Separately, mobile operators have long been pushing the government to make further changes in order to make it easier for them to deploy new mobile masts (here, here, here, here, here and here), albeit so far with only limited success. But Bryant said he would shortly publish a Call for Evidence on Permitted Development (PD) rights “as soon as possible“, which may “enable faster deployment” in the future.

Finally, Bryant also touched on the government’s approach to making it easier to deploy gigabit broadband into large residential buildings (blocks of flats / MDUs), particularly those where such deployments have been unreasonably refused or landlords cannot be contacted.

The government recently rejected an amendment about this in the Renters’ Rights Bill (here), although at the time they did pledge to examine what other interventions might be possible and Bryant said they plan to consult on related measures by the autumn.

The details on the above as still wafer thin, but the plans seem to be focused on creating a “new right for leaseholders to request a gigabit broadband connection and a duty for freeholders not to unreasonably refuse the request“.

Sir Chris Bryant said:

“To overcome barriers to deployment of gigabit-capable infrastructure in blocks of flats, we will consult on measures by the autumn to create a new right for leaseholders to request a gigabit broadband connection and a duty for freeholders not to unreasonably refuse the request. Working closely with the Ministry of Housing, Communities and Local Government, we would seek to legislate for any resulting measures when parliamentary time allows.

Work is underway to ensure that delays arising from the higher risk building safety regime are addressed as soon as possible. We are working closely with the telecoms sector to understand the scale of the impact on telecoms deployment specifically, alongside developing appropriate remedies which will support the continued investment and rollout of 5G and gigabit broadband while upholding the government’s commitment to building safety.

We will accelerate the rollout of gigabit-capable broadband by tackling barriers to the deployment of underground broadband infrastructure. We have trialled the use of flexi-permits for street works and will see the results of the evaluation in October. Should that demonstrate positive results, we will promptly consult on the necessary legislative changes.

We will consider areas where planning laws and guidance might be changed to facilitate the deployment of mobile masts. To that end, we will publish a call for evidence on Permitted Development Rights as soon as possible. Subject to feedback received, any resulting measures designed to enable faster deployment of telecommunications infrastructure will be implemented as quickly as possible.”

All of the proposed measures are likely to have their detractors, particularly those within local communities who always object to new masts for a variety of reasons (visual impact, unsubstantiated health fears etc.).

Similarly, on the subject of flats/apartments, property owners will also have concerns that must be balanced in all this (i.e. insurance, conflicts with existing exclusivity agreements, damage to property, security, safety [e.g. fire, asbestos] and other liabilities etc.). Sometimes upgrading copper lines to fibre in MDUs (Multi-Dwelling Units) is a bit more involved than it may first seem.

Equally, some alternative networks would be concerned about any changes that might give Openreach an unfair advantage in the market, while a few others MPs have already raised concerns that the changes might allow network operators to force their installation costs onto property owners.

Some supplier-neutral technology solutions do already exist in the market that claim to overcome the problem of tackling tricky MDUs. But it remains unclear whether the proposed changes might benefit or hinder those.

Global 5G Modem Market is projected to grow at a CAGR of 12.45% from 2024 to 2032, reaching a value of USD 5.6 billion by the end of the forecast period. | Total Telecom

Original article Total Telecom:Read More

The 5G modem is vital in the changing telecom landscape. It connects devices to ultra-fast, low-latency 5G networks.

Devices such as 𝐬𝐦𝐚𝐫𝐭𝐩𝐡𝐨𝐧𝐞𝐬, 𝐚𝐮𝐭𝐨𝐧𝐨𝐦𝐨𝐮𝐬 𝐜𝐚𝐫𝐬, 𝐬𝐦𝐚𝐫𝐭 𝐟𝐚𝐜𝐭𝐨𝐫𝐢𝐞𝐬, 𝐚𝐧𝐝 𝐈𝐨𝐓 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 benefit from high-speed data, quick communication, and smooth connections due to 5G modems. This is why the 5G modem market is expanding rapidly.

𝐆𝐞𝐭 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐫𝐞𝐩𝐨𝐫𝐭 @ https://tinyurl.com/2muufj72

Tech companies are putting significant money into 𝐀𝐈, 𝐜𝐥𝐨𝐮𝐝, 𝐚𝐧𝐝 𝐞𝐝𝐠𝐞 𝐜𝐨𝐦𝐩𝐮𝐭𝐢𝐧𝐠 to improve 𝟓𝐆 𝐦𝐨𝐝𝐞𝐦𝐬. Features like 𝐦𝐮𝐥𝐭𝐢-𝐠𝐢𝐠𝐚𝐛𝐢𝐭 𝐬𝐩𝐞𝐞𝐝𝐬, 𝐛𝐞𝐭𝐭𝐞𝐫 𝐞𝐧𝐞𝐫𝐠𝐲 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲, 𝐚𝐧𝐝 𝐧𝐞𝐭𝐰𝐨𝐫𝐤 𝐬𝐥𝐢𝐜𝐢𝐧𝐠 are becoming common.

The demand for 𝐬𝐦𝐚𝐫𝐭 𝐜𝐢𝐭𝐢𝐞𝐬 and 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐯𝐞𝐡𝐢𝐜𝐥𝐞𝐬, along with government backing for standalone 5G networks, is leading to the creation of new compact, multi-band, and mmWave-compatible modems. This greatly enhances the user experience.

𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐬𝐚𝐦𝐩𝐥𝐞 𝐫𝐞𝐩𝐨𝐫𝐭 @ https://tinyurl.com/8nxym5my

𝐊𝐞𝐲 𝐆𝐫𝐨𝐰𝐭𝐡 𝐃𝐫𝐢𝐯𝐞𝐫𝐬:
🔸 𝐑𝐚𝐩𝐢𝐝 𝟓𝐆 𝐀𝐝𝐨𝐩𝐭𝐢𝐨𝐧: Telecom providers worldwide are launching 5G, increasing the need for high-speed modems for consumers and industries.

🔸 𝐆𝐫𝐨𝐰𝐢𝐧𝐠 𝐒𝐦𝐚𝐫𝐭𝐩𝐡𝐨𝐧𝐞 & 𝐃𝐞𝐯𝐢𝐜𝐞 𝐌𝐚𝐫𝐤𝐞𝐭: As major smartphone brands introduce 5G models, the demand for both integrated and standalone 5G modems is increasing.

🔸 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐕𝐞𝐡𝐢𝐜𝐥𝐞𝐬: 5G modems are essential for V2X (vehicle-to-everything) communication, offering fast and reliable connections for autonomous vehicles.

🔸 𝐈𝐨𝐓 & 𝐒𝐦𝐚𝐫𝐭 𝐂𝐢𝐭𝐲 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧: Billions of IoT devices, from smart meters to sensors, depend on strong 5G connections supported by efficient modems.

🔸 𝐀𝐈 & 𝐄𝐝𝐠𝐞 𝐂𝐨𝐦𝐩𝐮𝐭𝐢𝐧𝐠 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: 5G modems work with edge computing to provide real-time data processing. This drives innovation in AR/VR, healthcare, and manufacturing.

𝐅𝐨𝐫 𝐦𝐞𝐝𝐢𝐚 𝐢𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬, 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬, 𝐨𝐫 𝐚𝐜𝐜𝐞𝐬𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐦𝐚𝐫𝐤𝐞𝐭 𝐫𝐞𝐩𝐨𝐫𝐭, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:

Ushmani
MarketIntelReports
https://www.marketintelreports.com

Broadband ISPs BT, EE and Plusnet to Raise UK Mid Contract Price Hikes to £4 | ISPreview UK

Original article ISPreview UK:Read More

UK ISP BT (inc. Plusnet and EE) is due to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase).

Just to recap. At the start of 2025 Ofcom began requiring telecoms providers to adopt a new approach to mid-contract price hikes, which did away with the old percentage and inflation-based model – replacing it with one that must now set out such price rises “clearly and up-front, in pounds and pence, when a customer signs up” (here). This made annual price hikes clearer and more transparent, but not necessarily cheaper.

NOTE: The Consumer Price Index (CPI) level of inflation started the year at 3% (Jan 2025), but has since crept up to 3.6% in June 2025.

In response, many providers did as BT has since done by setting out a new pricing policy that would increase the price that customers pay by £3 extra per month from March or April each year (this will vary a bit for other providers). The first one hit this year and BT (including Plusnet and EE) had been on course to apply the same level again from 31st March 2026 and onwards.

However, ISPreview understands that BT and its associated ISPs are due to replace the +£3 policy with a larger rise of +£4, although this will only apply to new customers who sign-up on or after 31st July 2025 (we assume this will also include re-contracting customers after this date too). We’re currently attempting to get a comment from the operator, although the change is likely occurring to help balance the provider’s risk now that inflation has remained higher for longer than expected.

The above comment reflects the fact that Ofcom’s new approach naturally increases the risk for providers that previously adopted the CPI/RPI + 3-4% model for annual hikes, especially those that offer longer contract terms. The provider now has to balance that greater risk through their pricing (i.e. static pricing is harder to set over a longer period of time than one set against a dynamic level of inflation, which may go up or down).

Historically, when BT leads on pricing policy changes, others tend to follow. Put another way, BT’s decision to tweak their mid-contract rises upwards by an extra £1 per year is likely to be followed by other providers over the next few months.

Connected Britain Awards 2025 shortlist revealed | Total Telecom

Original article Total Telecom:Read More

We are thrilled to reveal the finalists for this year’s Connected Britain Awards, celebrating excllence across the UK’s digital ecosystem!

After careful review and deliberation, our judging panel has selected the standout entries in each category, showcasing the very best across the UK connectivity ecosystem.

Winners will be revealed live on stage during our Connected Britain Awards Ceremony:   Day 1, Wednesday 24 September at 6.30pm , on the keynote stage. The awards ceremony is open to all attendees of Connected Britain 2025. Please join us to find out the winners, celebrate success in the industry and network during our welcome drinks reception.

The Industrial Innovation Award

Ayrshire 5GIR Project with Anderson Stewart Castings

AWTG – England’s Connected Heartland (ECH) Project

Brady – BradyVoice

INNO Instrument – M9+ Fusion Splicer with View Pro Manager

Mills Ltd – Mills PSP Pole Tensioner

SkillsBase and Openreach – Cable Location Tool

B2B Service Provider of the Year

Elevate

F&W Networks

NETS International Group

Digital Council of the Year

Coventry City Council

Fylde Council

Glasgow City Council

North Ayrshire Council

Worcestershire County Council (NetworkonWheels)

The Barrier Removal Award

Ayrshire 5GIR Project

Glasgow City Council

Mova – On behalf of EE, Three, VMO2 & Vodafone (Shared Rural Network programme)

Openreach PIA Product

SCONDA Consortium (AWTG, Accenture, Freshwave, Mavenir, PI Works, Scotland 5G Centre, Three, University of Glasgow, University of Surrey)

WM5G – Simplifi: Unlocking Barriers to Accelerated Connectivity Deployment

Digital Skills Award

Liverpool City Region Combined Authority – Digital Inclusion Initiative

marXact: UNI-Complete

NetoAI Solutions Ltd – TSLAM, T-VEC, NetBench

Norfolk County Council – Tech Skills for Life

Three UK – Three Discovery – Empowering in Education

TMT First – Digital Device Repair Technician Apprenticeship

The Smart Places Award

Cambridgeshire CORE HDD Consortium (Cambridgeshire County Council, AWTG, Benetel, Ontix, Gooi, Wolfram, University of Surrey & University of Cambridge)

Coventry City Council

North Ayrshire Council

The Access Innovation Award

Openreach – Baltasound, Isle of Unst, Shetland

Dorset Council: Connected Steam Train

Tarana Wireless – Gigabit 1 (G1) Platform

The Borderlands 5GIR Programme

Calix Intelligent Access

The Sustainability Award

BT Group – Networks Data Centre Optimisation Programme

Comex 2000 (UK) Ltd

F&W Networks

SCONDA Consortium (AWTG, Accenture, Freshwave, Mavenir, PI Works, Scotland 5G Centre, Three, University of Glasgow, University of Surrey) 

STL – Eco-labelled Optical Fibre Cables

TXO  –  i-TRAC Network Asset Management Platform

Project Rollout Award

CityFibre

Fibrus

NETS International Group

Openreach

The Wireless Innovation Award

Airband Community Internet

Alpha Wireless – Fusion Streetworks Platform AW4032 

Elevate – Point-to-point Rooftop Wireless Dedicated Business Internet 

VMO2 + Mavenir – Mobile oRAN for High Demand Density

Weblib – Ucopia

Wireless Coverage – WISDM SaaS Product 

Community Improvement Award

Coventry City Council – #CovConnects Programme

Digital Poverty Alliance & Currys – Tech4Families

Liverpool City Region – Digital Inclusion Initiative 

Quickline – Cones & Rural Broadband Book

Space East

Three UK – Free Skills Training

Wigan Council – Tech Time: On Tour

WM5G + Wolverhampton, Coventry, Birmingham Councils

Broadband Provider of the Year

Fibrus Broadband

Highland Broadband

Lightning Fibre

Enterprise Solution of the Year

Freshwave – Omni Network on the ANDREW RP5000

Deepomatic

Lifemote – SelfCare

TRANSATEL – Ubigi for Business

Sonalake – SwitchedOn Fibre

IQGeo – Network Manager Telecom

The Rising Star Award

Shortlist to be announced.

Startup Award

Shortlist to be announced.

Click here to find out more about getting involved in our Startup Village.

Join these amazing companies and many more at Connected Britain 2025, the UK’s largest digital economy event

Also in the news:
US judge rules Huawei must face charges of fraud and racketeering
Optus ditches football rights to focus on telecoms
Nokia launches digital twin platform Enscryb to digitalise energy sector

Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool | ISPreview UK

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Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they’ve created and launched a new AI (Artificial Intelligence) tool, Lumi AI, which aims to “drive its customer service turnaround strategy” by helping customer service agents to provide “faster, more effective and more personalised” support.

At present VMO2 already uses some other AI tools for different tasks (more on this later), which the company claims has already helped to reduce customer complaints – by more than 50% – over the past year (first-time resolution has also increased, which means fewer follow-up contacts are needed). The new Lumi AI tool builds on this by helping the provider’s support agents by analysing conversations in real-time and providing “helpful prompts” based on millions of previous conversations on the same topic.

During an interaction with a customer, Lumi AI will advise an agent if a customer may need more information on a specific point, or suggest a specific resolution which helped a different customer with a similar query or issue. It can also be used to recommend products and services that are most likely to be of interest to a customer, enhancing the value they receive from their package.

Lumi AI is currently being piloted among a cohort of Virgin Media and O2 agents across care, telesales and retentions. The system is to be “rolled out more widely over the coming weeks and months“, including in the new 500-strong team recently launched in Manchester to resolve the most complex and sensitive customer issues.

Alan Stott, VMO2’s Director of Customer Contact, said:

“We know that when a customer needs to contact us – whether over the phone or online – they simply want to get through to us without long delays, they want to ensure we understand their issue and they want a satisfactory resolution as quickly as possible.

Through investing in new digital tools and leveraging the expertise of partners, we are making real strides in improving the Virgin Media O2 customer experience. Far from replacing our human workforce, AI technology is helping to create a team of super-agents better equipped and more empowered to resolve customer issues first-time.

With complaints falling, and call transfers and waiting times down as well, our transformation strategy is well under way and making good progress, but we can’t afford to stand still. Technology is evolving more rapidly than ever before and we’ll continue to work with our partners to explore new and innovative solutions that deliver a consistently exceptional, industry-leading customer experience.”

In terms of the other AI tools that VMO2 are deploying to boost their customer service and support quality, the first is a new AI-powered customer contact centre service, from Amazon Web Services, which went live in early 2025 and allows a customer to explain the reason for their query at the beginning of the call before instantly routing them to the most relevant team (i.e. reducing the likelihood of an agent having to transfer a customer elsewhere). This has improved ‘first time resolution’, which is up by 8% over the past 6-months, with “70% of complaints now fully resolved within 24 hours“.

The new AI tools also provides support agents with a more holistic view of the customer they are speaking to (e.g. details of previous calls/interactions), which makes it easier for them to identify the context of a call without the agent needing to pull everything up manually. In addition, new software is also being used to analyse conversations and highlight customers that may be vulnerable or have additional needs.

Finally, an Auto Call Summarisation tool has been deployed that actively listens to the conversation and concisely captures the salient points discussed. This cuts down on support agents needing to take manual notes, as it’s done for them, and allows greater focus on the customer who also benefits from being sent a post-call summary.

The most recent consumer complaints data from Ofcom (here) does appear to show a clear and consistent level of improvement over the past year. For example, back in Q1 2024 Virgin Media were seeing around 18 complaints per 100,000 customers for their broadband services, but this dropped to 11 in Q4 2024 (the industry average is c.9). O2 has also seen a similar trend.

Openreach Deploys 5,000th Electric Vehicle as Part of UK Fleet Transition | ISPreview UK

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Network access provider Openreach (BT) has today revealed that they’ve just put their 5000th EV (Electric Vehicle) on the road to support their broadband and phone engineers (up from 4,300 at the start of 2025). The move marks a key milestone on their plan to become carbon-neutral by March 2031.

The operator, which manages the second-largest commercial vehicle fleet in the UK (i.e. 23,000 vehicles), are currently aiming to upgrade the “vast majority” of their diesel-powered vans and cars to EVs by the end of March 2031 (supporting their Net Zero target for the same date). Openreach claims the 5,000 confirmed today are expected to save more than 10,000 tonnes of carbon emissions annually.

NOTE: Net Zero means a company or organisation that removes as many carbon emissions as they produce. The UK Government has committed to achieve Net Zero by 2050.

To support the transition, Openreach have been installing EV charging points at operational sites and engineers’ homes to support convenient overnight charging. So far, over 2,500 chargers have been installed, making the shift to electric smoother and more accessible for engineers across the UK.

The company has also previously built a partnership with First Bus, so engineers can charge their vans at First Bus depots, taking pressure off public charging points and making life easier for those who live in flats. Most of the network operator’s latest EVs have come from four manufacturers – Ford, Stellantis, Toyota, and Renault (BT and Openreach have previously also purchased some EVs from Vauxhall).

Clive Selley, CEO of Openreach, said:

“As we continue our work to connect homes and businesses to the UK’s most reliable broadband technology, we also want to help build a cleaner, greener future.

We know the impact our operations have, so seeing our 5,000th electric van on the road is a proud moment for everyone at Openreach. By continuing to upgrade our fleet, and by installing EV chargers in our engineers’ homes and our operational sites – we’re removing barriers to adoption, improving air quality, and supporting the communities we serve.”

Openreach now expects to add a further 2,000 EVs to its fleet by the end of March 2026, as well as ongoing investment in charging infrastructure.

Giffgaff UK Launches New Travel Data Add Ons for Mobile Roaming | ISPreview UK

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Mobile network provider giffgaff, which is owned by Telefónica and harnesses O2’s virtual operator (MVNO) platform in the UK, has today launched a new range of travel data (4G/5G mobile broadband) add-ons that will be available to customers who plan on roaming across any one of over 40 EU countries and several selected locations (e.g. USA, Turkey).

Existing giffgaff customers already benefit from up to 5 GigaBytes (data allowance) of inclusive roaming in the EU and selected destinations “at no extra cost“. But the new add-ons will offer an easy ability to boost this without falling back on excess charging (i.e. members are normally charged 10p/MB once 5GB is used).

NOTE: Roaming destinations include: Austria, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye (Turkey), Ukraine, and USA (including Alaska and Hawaii).

The prices vary by add-on and location, but will come in usage increments of 1GB, 5GB or 10GB – each lasting for 30 days or until you use them up. The CEO of giffgaff, Ash Schofield, said: “At giffgaff we like to make life simple for our members. Our new travel data add-ons alongside our existing 5GB of inclusive EU roaming will remove the fear of running out of data whilst away, or being sprung with unexpected charges.”

Giffgaff’s New Roaming Add-Ons

Data Allowance EU + selected
Destinations
China Turkiye (Turkey) USA Switzerland
1 GB £4.00 £15.00 £6.00 £6.00 £15.00
5 GB £8.00 £30.00 £12.00 £12.00 £30.00
10 GB £12.00 £45.00 £18.00 £18.00 £45.00

Customers could alternatively consider just using a travel eSIM provider (if your Smartphone supports this), which are often able to sell you more data for less money. But this does come with some added complexity / admin hassle, which some people may prefer to avoid.

Broadband Disrupted for Shetland and Orkney by Subsea Fibre Break | ISPreview UK

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Thousands of homes and businesses across Shetland, which is a remote UK subarctic archipelago that resides north of the Scottish mainland, have suffered disruption to their broadband services this weekend after part of the main SHEFA-2 (Faroese Telecom) submarine (subsea) fibre optic cable was damaged. Premises on the Orkney Islands were also hit.

Faroese Telecom’s SHEFA-2 cable reaches Shetland via two landing sites, including one stretch that goes North West up to the Faroe Islands and another cable that runs south to connect Orkney and the Scottish Mainland. In addition, BT recently deployed an additional subsea fibre link between Shetland and Orkney as part of the ongoing R100 project.

PICTURED: Deployment of the new R100 subsea fibre optic cable as part of BT’s R100 contract.

The latest situation started at around 3am yesterday (Saturday 26th July 2025) after damage occurred on the section of SHEFA-2 that runs between Orkney and Banff in Aberdeenshire. Shetland Telecom promptly stated that their own internet customers were “unaffected as traffic switched to our resilient route via Faroe“. But the situation for Openreach (BT)’s local fibre broadband network was more problematic.

A Spokesperson for Openreach said:

“We sincerely apologise for any inconvenience, the damage to a subsea cable from Orkney to Banff, has caused from Saturday morning. Customers can still make landline calls, and whilst we’re constantly assessing customer impact, we believe up to 10,000 customers in Faroe, Shetland and Orkney islands could have disruption to their broadband services.

We’re working on repairs as soon as we can and will update further once we can confirm our specific work and timeline. Anyone experiencing any issues should report it to their service provider for further investigation as usual.”

The cause of the break has not yet been ascertained, although the most likely reason tends to be ships dragging their anchors across the cable or fishing trawlers dragging large nets in the same way (fishing fleets usually know where the cables run, but not every trawler pays proper attention and accidents can happen). Some past cable breaks have often been attributed to these, although in the current climate nobody can rule out the potential for sabotage (here).

The latest such incident occurred in October 2022 and was much more disruptive because it involved two separate cable breaks that hit within a relatively short space of time (here). Such breaks can sometimes take several weeks to fully repair, which is partly due to the delay in arranging for a cable repair ship to be dispatched, as well as uncertainty around the scale of damage and weather. Repair ships have recently been in quite high demand.

According to Faroese Telecom, the location of the damage was some 9km off the coast of Orkney, and they currently expect a repair vessel to be on site by the middle of next week. The outage does not appear to be impacting fixed line phone (voice) services. We should add that residents on Shetland can now also purchase packages via Starlink’s LEO satellite broadband network, which may be a useful alternative for redundancy.

The outage comes shortly after Vodafone (VodafoneThree) announced that they had begun a new “feasibility study”, which will explore the possibility and cost of deploying a new subsea fibre optic cable system to help transform broadband and mobile connectivity on the Shetland Islands and boost resilience (here).

Grain Expands FTTP Broadband Network Cover to 270,000 UK Premises | ISPreview UK

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Carlisle-based alternative network operator and ISP Grain (Grain Connect), which a week ago secured a major £225m funding boost (here), on Friday revealed that their gigabit-capable full fibre (FTTP) broadband network had now covered 270,000 UK premises (up from 250k in March 2025) – from Aberdeen to Brighton, Carlisle to Cornwall, Leicester to Liverpool and Newcastle to Newport etc.

The operator’s broadband network, which is also home to over 43,000 customers (end of March 2025), is now aiming to build toward its next target of around 600,000 premises – it’s not currently known when this might be achieved. After that there’s also an aspiration toward reaching 1 million premises. Grain has no plans for M&A and so this will all come from fresh infrastructure build.

NOTE: Grain has so far secured funding deals worth somewhere around £500m via Equitix, Albion Capital, Pinnacle Group, German Landesbank Nord L/B, HPS Investment Partners, LLC etc.

So far this year we’ve only seen a few big announcements of fresh funding from the altnet sector, with some of the main headliners being CityFibre’s massive £2.3bn deal (here), Netomnia’s £160m boost (here) and Wessex Internet’s £50m funding deal (here). Elsewhere in the market many other players are back to focusing more on growing take-up than new network build, while at the same time seeking a good outcome from consolidation in the future.

Sky Broadband and the Question of Preferential UK CityFibre FTTP Install Dates | ISPreview UK

Original article ISPreview UK:Read More

A couple of weeks have passed since Sky Broadband became the largest retail ISP to go live on CityFibre’s national Fibre-to-the-Premises (FTTP) network (here). But some rival providers have privately begun to note that customers who sign-up to Sky’s service seem to be getting earlier installation dates than they can. We take a closer look.

According to CityFibre’s website (here), customers who take one of their consumer full fibre broadband products via a supporting ISP should get a fairly short “6 day standard install lead time“, although other ISPs have expressed that the “service will be provided in approximately 10 working days” or sometimes up to 14. Experiences will of course vary by location and type of install (new provision vs migration etc.).

However, in theory, all ISPs should be pulling their dates from the same appointment book, which would mean that – no matter which ISP you choose on CityFibre’s network – somebody with the same address and provision type should expect to get either an identical installation date, or at least something very close to that. But ISPreview has observed something different.

Over the past week a number of network engineers, consumers and ISP reps have privately suggested that Sky Broadband appeared as if they could be getting preferential treatment for installations on CityFibre’s network. The feedback indicated that Sky’s customers were often able to pick installation dates (during the order process) that were up to 2-3 weeks in advance of anybody else – checked across multiple cities.

In response, ISPreview decided to conduct a few anecdotal tests via several ISPs, using a random selection of addresses covered by CityFibre in York, Poole, and Dundee. We only tested against new provisions (not migrations) and also excluded any possibility that the results could be polluted by the order process picking up different networks, such as Openreach. We also repeat-tested via different web browsers to avoid cache conflicts and to confirm our findings.

The Results

Address in Dundee:

The earliest installation date offered by Sky was “Tuesday 5th August (AM slot)“, while every other ISP we tested (e.g. TalkTalk, FibreCast, Zen Internet and several random picks) returned an earliest date of Monday 18th August (almost a two week gap).

Address in York:

The earliest installation date offered by Sky was “Monday 28th July (PM slot)“, while every other ISP we tested returned dates between 31st July (Zen) and out as far as 6th August (TalkTalk).

Address in Poole:

The earliest installation date offered by Sky was “Monday 28th July (AM slot)“, while most of the other ISPs we tested returned dates for Monday 4th August.

Sky-Broadband-Cityfibre-Installation-Date-Example

The limited testing we conducted showed that Sky Broadband always came out with the earliest date, while every other ISP tended to get a date that was anything from a few short days to several weeks further into the future. The results seemed to support the initial feedback we’d received, although only one of the examples tested highlighted a c.2-week gap. But we suspect that we might well have found longer gaps by testing against a larger sample.

ISPreview queried this trend with both Sky and CityFibre, although Sky did not respond to our follow-up queries and instead directed us back to the network operator’s statement below.

A CityFibre spokesperson told ISPreview:

“CityFibre offers the same market-leading products and services to all of our customers and we always aim to offer an installation date within days of an order being placed. Whilst there will be variances in the first available date, informed by demand, customer equipment availability, or the complexity of the planned install, the vast majority (around 90%) of our offered install dates are within ten working days, with around half offered within five working days.”

Once again, the issue isn’t so much with how long it takes to install, but rather the fact that one ISP – Sky – seems able to give out earlier dates than all of the other ISPs we tested, including those where issues of demand and CPE availability should not be preventing access to the same dates.

The other possibility here is that Sky could be doing something unusual with their ordering system and not treating or checking CityFibre’s appointments database in the same way as others. But if that were the case then we’d expect the selected appointment date, assuming users only picked the earliest one, to end up being delayed after completion of the order (we couldn’t test this for obvious reasons).

One key thing to point out here is that the date customers choose should really be expressed as “provisional“. But of all the ISPs we tested, only TalkTalk actually clearly expressed it that way – none of the other order systems we tried referred to the selected dates as provisional or subject to change, even though they’re not strictly set in stone until AFTER the order has been placed.