Mobile Operator Spusu Celebrates 2 Years in the UK with FREE Data | ISPreview UK

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SIM-only mobile provider Spusu, which holds a virtual operator (MVNO) agreement via BT Wholesale to harness EE’s national 4G and 5G network, has celebrated their second year of operation in the United Kingdom by gifting 5GB (GigaBytes) of free data (mobile broadband) to “all its customers” for the remainder of June (except those with unlimited data, obviously).

Customers can expect to receive an automated text message with instructions on how to claim their 5GB of complimentary data as part of the anniversary celebration. ISPreview understands that they will then need to reply to the text message from spusu by the end of 22nd June 2025.

Christian Banhans, spusu’s UK Managing Director, said: “Since launching in the UK in 2023, we’ve grown our customer base and stayed true to our values of offering transparent, affordable mobile plans with first-class support. This 5GB giveaway is our way of saying thank you to the customers who’ve joined us on this journey. Looking ahead at the next two years, we’ll continue offering more value and benefits to our customers, ensuring they always feel supported and connected.”

But the offer would have had more impact if they’d introduced it during the start of this month, rather than toward the end. On the other hand, 5GB doesn’t go very far these days, so there’s plenty of time to gobble it up.

INCA Calls on Ofcom’s Review to Protect UK Broadband Altnets from Openreach | ISPreview UK

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The Independent Networks Co-operative Association (INCA), which represents many of the United Kingdom’s alternative network operators, has today set out its formal response to Ofcom’s current Telecoms Access Review 2026 (TAR) and warned that the proposals risk harming altnets in the business market, while also handing Openreach too much power.

The 2026 TAR is a wide-ranging market study, which is typically only conducted every 5-years and is looking to make changes that “promote competition and investment” in gigabit broadband and business connectivity. But such things are always easier said than done, with vested interests frequently clashing.

NOTE: Ofcom’s Jan 2025 data (here) shows that 74% of UK premises can now access a full fibre (FTTP) network (up from 19% in 2021), which rises to 86% for gigabit-capable broadband (up from 37%). The regulator predicts that full fibre will reach 95-96% by May 2027, rising to 97-98% for gigabit-capable networks (here).

So far, we’ve already seen various alternative network (altnet) providers (here, here and here) and even Openreach (here) setting out what changes they think Ofcom’s TAR should make. Today it was INCA’s turn to inject their thoughts into that debate, on behalf of a much wider group of altnets.

In its formal response to the consultation, INCA has urged Ofcom to adopt a “forward-looking regulatory framework that unlocks long-term private investment“, recognise the “crucial role Altnets are playing” in driving full-fibre (FTTP) rollout in rural and hard-to-reach communities, and to ensure that future regulation “does not further entrench the market power of the incumbent” (Openreach).

In particular, INCA has warned that designating Openreach as the default provider in areas where network competition is presumed to be unviable would be “unjustified and short-sighted“. INCA has also claimed that Ofcom has “erred in its data collection” resulting in proposals which will “harm Altnets in the business market“.

INCA’s Recommendations for Ofcom

➤ Ensuring investment incentives are aligned across all markets served by the same physical networks.

➤ Regulating consistently across residential and business markets to ensure a level playing field for Altnets in competition with BT.

➤ Require BT to transparently co-develop improvements to Physical Infrastructure Access with customers.

➤ Ensuring that PIA asset valuations are truly representative and ‘fair share’ rules are applied to Openreach as well as other users of PIA assets.

➤ Support emerging Altnets through robust wholesale pricing safeguards.

➤ Manage the copper-to-fibre transition in a way which supports – not undermines – Altnet network deployments.

The talk around ensuring fair pricing on access to Openreach’s existing cable ducts and poles is a common request among altnets. The prices are ultimately set by Ofcom, not Openreach, and they’re supposed to be purposely set at a level which supports entry into the market by such altnets. But at the same time, Ofcom also needs to ensure that Openreach can get a fair return on the investment they make into building and maintaining the related infrastructure.

Similarly, Ofcom does have to recognise the shrinking size of non-competitive areas (defined as Area 3 – mostly rural locations – below), which back in 2021 accounted for 30% of the UK and this time around has been reduced to a proposed level of just 10%. This reflects the positive progress being made in fibre network expansion and also means that Openreach will benefit from softer regulation across more of the UK.

On the flip side, rural broadband operator Gigaclear recently warned Ofcom that Area 3 is now “far too small” (here) and highlighted how “just because an altnet has built it, doesn’t immediately make it commercially viable for two operators“. Nevertheless, Ofcom’s final proposal has opted to retain the 10% size for Area 3, which Gigaclear and others fear will have a negative “impact on future investment“.

Paddy Paddison, Chief Executive of INCA, said:

“The TAR will set the direction of travel for UK digital infrastructure. Altnets have proven they can deliver gigabit networks at scale and what is now needed is a regulatory environment which supports sustainable competition and investment in every part of the market, from urban businesses to rural homes.

There is no justification for limiting delivery in less competitive areas to a single provider. Such a decision massively underestimates the scale and success of full fibre network deployment by Altnets, whose coverage has increased by 27% year-on-year to reach 16.4m premises by the end of 2024, delivering connectivity to a third of UK premises in harder to reach rural areas, and is at odds with government policy where Project Gigabit has provided public funding to Altnets to build networks in precisely those locations.

We urge Ofcom to adopt bold, evidence-based measures that support a vibrant, innovative and fair telecoms market which will benefit UK consumers and investors.”

The reality here is that most of the big changes occurred in Ofcom’s previous 2021 market review, which was intended to set a strategy for the next decade (until 2031). In that sense, the regulator’s 2026 review is not currently looking to make many truly major or radical changes, and instead represents more of a tweaking of the existing approach.

However, balancing so many different vested interests is no mean feat, and we’ll have to wait a few more months before the regulator sets out their final position. This will inevitably always result in some winners and losers. Altnets, which are currently under significant strain (rising build costs, competition, high interest rates etc.) – causing many to slow or even pause their builds (as well as cut jobs), are naturally hoping for something more favourable.

Government Appoints Lesley Cowley as Chair of Building Digital UK Agency | ISPreview UK

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The Government (DSIT) has this morning announced that they’ve appointed Lesley Cowley OBE to be the new Chair of their broadband and mobile centric Building Digital UK (BDUK) agency. The development comes after former Chair, Simon Blagden, resigned from his position back in July 2024 (here) and was replaced by Hazel Hobbs (Interim Chair).

The announcement follows shortly after the publication of the government’s latest 2025 Spending Review, which among other things revealed that £1.9bn of funding had been committed to fixed broadband and mobile projects (from existing budgets) over the next few years. But it also confirmed a delay to the gigabit broadband roll-out target from 2030 to 2032.

NOTE: The £5bn Project Gigabit roll-out now aims to extend 1000Mbps+ capable broadband networks to cover 99% of UK premises by 2032 (current coverage is upwards of 86%).

The new BDUK Chair, as appointed today by the Technology Secretary (Peter Kyle), will thus need to oversee the delivery side of the Government’s ambitions for digital infrastructure – many of which were inherited from the previous government and remain largely unchanged.

Lesley’s previous executive career culminated in her role as CEO of UK internet domain registry Nominet, where for over a decade she led various changes. She was later appointed OBE in recognition of her services to the internet and digital economy.

In her subsequent career, Lesley was the first Chair of the Driver and Vehicle Licensing Agency (DVLA), Chair of Companies House and Lead Non-Executive Director and then first ever Chair of The National Archives. Her current roles include Chair of ACL Ltd and a Non-Executive Director of Public Digital Ltd., both private companies. She was the Institute of Directors UK NED of the Year Winner, 2019.

Chair of BDUK, Lesley Cowley OBE, said:

“It is a privilege to join Building Digital UK at such a pivotal moment in its journey. The challenge of ensuring every corner of the UK benefits from fast, reliable digital infrastructure is one I am deeply passionate about.

BDUK is a critical enabler of the Prime Minister’s Plan for Change, helping to grow the economy while ensuring communities are not left behind in the digital age. Working alongside the talented team at BDUK, we will continue to deliver on our mission of creating a more connected, inclusive, and digitally empowered nation.”

Technology Secretary, Peter Kyle, said:

“Lesley’s commitment to making a positive difference to public facing services, together with her track record in leading digital transformation and delivering innovative solutions, make her an outstanding choice for Chair of Building Digital UK.

She will be instrumental in helping us deliver on our growth mission, by continuing to drive forward our ambitious plans for better connectivity across the every part of UK, making communities and businesses better off.”

Lesley will take up the post on 1st July 2025, taking over from Hazel Hobbs who has served as interim Chair since August 2024.

Streetwave Examine 4G and 5G Mobile Cover Inside St Mary’s Hospital, London | ISPreview UK

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Network analyst firm Streetwave has today shared the results from a recent survey they conducted inside St Mary’s Hospital in London, which examined the signal coverage and data performance of 4G and 5G mobile (broadband) networks – including EE, Three UK, Vodafone and O2.

Streetwave is understood to have taken their portable data collection equipment around the hospital, focusing on the QEQM Building at 12:33pm on 17th June 2025. Only publicly accessible walkways were surveyed. The results below should thus be considered quite anecdotal, albeit still interesting.

NOTE: Throughput speed (consumer experience), signal strength, network generation and frequency band information were collected across all four of the main UK mobile operators.

All four of the UK’s mobile operators were measured and their “Acceptable Coverage” scores are listed below. Streetwave typically defines this as reflecting locations where the network provides users with download speeds of at least 5Mbps, uploads of at least 2Mbps and below 40ms latency times (i.e. just about covering most of the common internet use cases / needs).

In addition, Streetwave also measured the “Essential Coverage” scores, which is said to be reflective of locations where a network can provide users with mobile broadband speeds of above 1Mbps download, 0.5Mbps upload, and below 100ms (milliseconds) of latency (i.e. covering or allowing only the most very basic of use cases / needs).

Overall, O2 (Virgin Media) and EE (BT) jointly delivered the strongest Acceptable Coverage, albeit at just 21%. By comparison, Vodafone returned a slightly lower score at 17% and Three UK only managed 7%. As for Essential Coverage, the results were O2 – 66%, Three UK – 60%, Vodafone – 43% and EE – 42%.

Most hospitals do of course offer a public WiFi network, but some of these can be expensive and don’t always deliver particularly good performance either. Suffice to say that mobile broadband can provide an alternative, but indoor coverage is a much bigger challenge and some hospitals might see that as being competitive with their paid WiFi solutions (i.e. a disincentive to invest in better indoor mobile signals).

O2 UK Complete 4G and 5G Upgrades for 3,000 Postcodes in Glasgow | ISPreview UK

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Mobile network operator O2 (Virgin Media) has today revealed that – over the past 12-months – they’ve completed a project to upgrade the capacity of their 4G and 5G mobile services across “over” 3,000 postcodes in the city of Glasgow (Scotland), which should bring “faster” mobile broadband speeds and greater reliability to the area.

The work forms part of O2’s Mobile Transformation Plan to invest around £700m this year into their mobile network – “ensuring it is fit for the future and can keep up with increasing customer demand“. All mobile operators have to conduct similar work, so this is not unusual and comes against a backdrop of rising demand (i.e. the amount of mobile data traffic more than doubling in the past 5 years). Not to mention the need to withdraw their old 3G network.

Dr Robert Joyce, O2’s Director of Mobile Access Engineering, said: “With customers using more data than ever before, the improvements we’ve made at over 3,000 postcodes in Glasgow will ensure local people and businesses can access reliable connectivity that is so essential in powering our customers’ digital lifestyles. As part of our Mobile Transformation Plan, we are continuing to invest in our network with future upgrades planned to ensure that we can continue to support our customers both now and in future.

Linewatch Warn Utility Companies Digging Too Close to UK Fuel Pipelines | ISPreview UK

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A new report from pipeline safety organisation Linewatch, which raises awareness of oil and gas pipelines around the UK and encourages safe practices when digging around them, has warned that 19% of workers have been reported for digging too close to underground high-pressure fuel pipelines while carrying out utility works (electricity, water, broadband etc.).

The latest Linewatch Infringement Report shows that of the 284 incidents recorded, utility companies were directly responsible for 7%. Whilst still a significant portion, it is a 15% decrease from the previous year. In contrast, local authorities were responsible for just 4% of incidents, while highways agencies and the water industry were responsible for 2% and 0.7% respectively.

NOTE: Civil engineers who breach such pipelines don’t only damage that infrastructure, but are also risking grave injuries to themselves.

In 2024, excavation to install or access underground utilities was the biggest cause of pipeline infringements across the UK, accounting for 24% of all reports. But excavation isn’t the only dangerous activity taking place by utilities companies and their contractors, with the report indicating that roadworks (6%) also pose a “serious threat“.

When it comes to the timings of infringements, there is a pattern, with incidents much higher in Q1 and Q3. March sees the highest peak in incidents across the year with 39 infringements, and October the lowest with 11. This directly correlates with seasonal work and businesses increasing workload to use up budgets before the start of the new financial year.

Murray Peat, Manager at Linewatch, said:

“Whilst utilities works are integral to the UK’s infrastructure, it’s concerning that it persists as one of the biggest risks to pipeline integrity. Especially considering the threat to life is so significant. We know how critical our utility networks are to the UK, so we want to protect them as much as possible.”

The report recommends that utilities firms and their contractors ensure they’re using services like those provided by the LSBUD (Line Search Before You Dig) organisation, which offers an online asset search facility to UK civil engineering firms for underground pipes and cables. The UK Government has also built the National Underground Asset Register (NUAR) to provide a digital map of underground pipes and cables (broadband, power etc.).

However, the report noted how having prior awareness alone doesn’t always help, since over half (55%) of all pipeline infringements in 2024 occurred despite the person digging knowing a pipeline was present. “This highlights a concerning trend of complacency amongst those working near high-pressure underground pipelines,” said the report.

We should point out that Linewatch’s report doesn’t really break the category of “utility companies” down, which means we don’t get to see how many such infringements were specifically caused by telecommunications related works (mobile, broadband, Ethernet etc.). But we suspect it would not be very big as such infrastructure is usually done to a depth of 350mm, while fuel pipelines tend to be found at 600mm to 1000mm – depending on various factors. We also haven’t had to write about many such incidents over the years.

Mobile Operator Three UK Suffering Silent Voicemail Problem UPDATE2 | ISPreview UK

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Some customers of Three UK’s mobile network have, over the past hour, begun reporting to ISPreview (example) that they’re suffering a partial outage of the operator’s Voicemail (123) service. The issue does not appear to affect regular calls and is being reported from users in different parts of the country.

The problem, which is hopefully only a short incident, manifest when you call 123 and the service picks up. But instead of hearing the usual automated voice and options, the call continues in complete silence. The issue appears to be sporadic and does not affect everybody, but it does impact both domestic and business customers.

In addition, no messages can be left on the service from other phones. Some customers who have contacted Three UK’s support about the problem were initially told that the fault was with their handset(s), rather than Three UK, which appears to be incorrect as it was working fine before.

UPDATE 11:53am

Customers who remain connected to the Voicemail service for longer than 90 seconds get an automated message, which says: “It looks like there’s a technical issue, try again later.” The same issue is also known to be impacting MVNO users, such as those on iD Mobile etc.

UPDATE 12:35pm

We just tested Voicemail again and it now seems to be working again, or at least the automated system did respond.

AllPoints Fibre Networks Completes Internal UK Full Fibre Consolidation | ISPreview UK

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Alternative broadband operator All Points Fibre Networks (APFN), which is owned by Fern Fibre (Fern Trading), has today announced that their long-running internal consolidation – bringing together their own-built FTTP networks and retail ISPs into a single group (Giganet, Jurassic Fibre, Swish Fibre, the original AllPoints Fibre, and Cuckoo) – has now completed.

The complex process was first announced all the way back in February 2023 (here) and has resulted in two primary operations – APFN for the wholesale (network) business and Cuckoo as the retail ISP, which both operate as self-standing companies, albeit owned by Fern Fibre.

NOTE: APFN recently launched their Aquila wholesale platform into the UK market, which aims to make it easier for ISPs to gain access to Openreach, BT Wholesale, CityFibre and APFN’s combined full fibre (FTTP) network footprints (here).

The completion of this process has also prompted some leadership changes today. Ronan Kelly, previously APFN CTO, has now been appointed APFN Managing Director. Nisreen El-Kaloush, previously Commercial Director, has been appointed Chief Commercial Officer to lead on developing long-term commercial frameworks.

Finally, as “leadership of the business at group level is no longer required” with the consolidation and relaunch complete, Jarlath Finnegan, Group CEO, and Graham McGregor, Group CFO, are said to be departing. Meanwhile Ronan, along with Sarah Howells, MD of Cuckoo, will report to Fern Fibre’s new Executive Chair, Adam Dunlop, who joined the Fern Fibre Trading Limited Board in May 2025. Adam was recently serving as CEO of TalkTalk, but he has also held leadership positions at iD Mobile, Dixons Carphone and Cable & Wireless.

Ronan Kelly said:

“It’s an honour to take APFN into its next phase of trading now that the consolidation plan is complete. Since we launched aquila, we have had a fast start and we have huge interest from potential partners, and I am excited to connect more of them to the platform in the months ahead.”

I want to express my warm thanks to Jarlath and Graham, who successfully transformed the five companies into the two we have now. They leave those companies in great shape as we continue to shake up the connectivity market.”

Adam Dunlop said:

“I am coming into my role as Executive Chair at a very exciting time. I am already working with Ronan and Sarah so we can ensure that APFN and Cuckoo accelerate the great progress already made.

My sincere thanks to Jarlath and Graham. It is down to their hard work and dedication that both APFN and Cuckoo have got to where they are today. To build and successfully launch aquila in such a short time is a remarkable achievement whilst also bringing all our retail operations onto one platform with no legacy systems. On behalf of everyone at both companies, I want to send them our warm wishes for the future.”

However, it’s probably not unfair to say that the consolidation did cause some problems and confusion for customers of Giganet, Jurassic Fibre, Swish Fibre, although APFN will be hoping that it can now finally put those days behind it and move on into the future. But we have also seen plenty of people complaining that they still can’t order packages on APFN’s own network, often only getting choices for Openreach or Cityfibre instead (i.e. the consolidation doesn’t seem 100% complete to us, until they fully integrate the retail side).

Despite this, the network operator has yet to announce any firm expansion plans for their own Fibre-to-the-Premises (FTTP) broadband network, although the completion of their internal consolidation might also open the gates to an external consolidation by another operator (Cityfibre has recently been in the frame, despite APFN saying its “not for sale“). But in the meantime, their focus seems to be on the wholesale side.

Finally, it’s not mentioned in the announcement, but APFN do also own retail broadband ISP Brillband (here).

Aquiss Launch Freedom Fibre Based UK FTTP Broadband Plans, 8Gbps for Biz | ISPreview UK

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Shropshire-based UK broadband ISP Aquiss has announced that they’ve launched an additional range of internet access packages based off Freedom Fibre’s network. This has so far deployed a 10Gbps capable Fibre-to-the-Premises (FTTP) network to cover 350,000 premises across parts of England and Wales (aspiration to reach 1 million premises by 2030).

The internet provider, which already supplies services via Openreach, CityFibre and FullFibre Ltd’s FTTP networks, appears to be offering two residential packages via Freedom Fibre that start from just £36 a month for speeds of 500Mbps (average) on a 12-month minimum contract term (discounted to £16pm for the first 2 months). The second package then charges £42 (£22pm for the first 2 months) for their top 900Mbps tier.

NOTE: Freedom Fibre is backed by investment from InfraBridge (DigitalBridge) and Equitix. The network primarily operates in the Cheshire, Greater Manchester, North Wales, Staffordshire and North Shropshire areas.

All packages include symmetric service speeds, unlimited usage, a 12-month minimum contract term, a pledge of no mid-contract price rises, a static IPv4 address and static IPv6 addresses (/56). But new customers will be expected to supply their own broadband router and the 500Mbps package attaches a £60 one-off activation fee, which rises to £120 for 900Mbps.

Aquiss added that they can now also offer business customers lightning-fast broadband speeds of up to 8Gbps via Freedom Fibre’s network, although this will set you back £475 +vat per month (plus £500 one-off activation) on a 12-month term. This is quite pricey for regular FTTP lines and we couldn’t see a strong Service Level Agreement (SLA).

We are delighted to partner with Freedom Fibre to bring unparalleled broadband speeds and reliability to our business customers,” said Martin Pitt, MD of Aquiss. “This collaboration allows us to deliver up to 8Gbps connectivity, enabling businesses in Cheshire, Greater Manchester, Staffordshire, and North Shropshire to unlock new opportunities, enhance productivity, and stay ahead in a competitive market.”

Plusnet Named Best UK ISP in 2025 Broadband Genie Awards | ISPreview UK

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The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet as the “Best Broadband Provider” of the year, while a variety of other internet service providers also scooped various other awards across several different categories.

The results are partly based off a OnePoll survey of 3,997 broadband bill payers (conducted between 4th July 2024 and 15th November 2024), as well as an analysis of 291,467 broadband speed tests that were run over a 12-month period. The Best Social Tariff award was separately chosen by a team of Broadband Genie’s judges.

However, it’s worth noting that ISPs could only qualify for these awards if they met certain criteria, including having 50%+ nationwide coverage across the UK (this excludes a lot of alternative networks), being listed on price comparison websites and with a minimum of 20+ customers being interviewed.

Speaking of which, we also noted that the “Best Altnet” award has been removed from this year’s listing and there’s no longer a general “Fastest Provider” award, only “Fastest Widely Available Provider” and “Fastest Wireless Provider“.

Winners of the Broadband Genie 2025 Awards

Best Provider

Winner: Plusnet (79% of users rated them the best)

Vodafone 78%
Zen Internet 77%
Sky Broadband 77%
BT 75%
Virgin Media 75%
TalkTalk 73%
Direct Save Telecom 71%
Three Broadband (Three UK) 71%
NOW Broadband (NOW TV) 70%

Fastest Widely Available Provider

Winner: Virgin Media 188Mbps (average download)

iDNet 177Mbps
Zen Internet 112Mbps
Cuckoo 99Mbps
Vodafone 95Mbps
Andrew & Arnold 72Mb
BT 71Mb
Sky Broadband 60Mb
Three 55Mbps
EE 51Mbps
Plusnet 50Mbps
uno Communications 45Mbps
TalkTalk 35Mbps
Onestream 32Mbps
O2 31Mbps
NOW 30Mbps
EE Mobile 30Mbps
Vodafone Mobile Broadband 29Mbps
SSE 23Mbps

Fastest Wireless Provider

Three UK

Best Value for Money

Vodafone

Best provider for Speed Satisfaction

Virgin Media

Most Reliable Provider

Plusnet

Best Customer Service

NOW Broadband

Best Social Tariff

Vodafone

Best Provider for Home Working

Virgin Media

Best Provider for Online Gaming

Virgin Media

Best Provider for Streaming

Virgin Media

Most User Friendly

Plusnet

The survey also revealed some areas where improvements need to be made. For example, customers were overall least satisfied with their provider’s customer service. The category has the lowest scores of any, with Direct Save Telecom (58%) and – surprisingly – Zen Internet (64%) being significantly below the average in this area. This is unusual, as Zen usually ranks above the biggest ISPs in a lot of other consumer surveys.

Bill payers also felt they should be getting better value for money; with this category having the second-lowest average score. Virgin Media (64%), BT (64%), TalkTalk (67%) and Sky Broadband (68%), which together form the majority of the broadband market, were well off the pace of the front-runners.

Table: How do broadband provider compare for customer service and value for money?

Provider Value for money Customer service
BT 64% 72%
Direct Save 72% 58%
NOW Broadband 71% 73%
Plusnet 73% 69%
Sky 68% 72%
TalkTalk 67% 73%
Three Broadband 70% 69%
Virgin Media 64% 72%
Vodafone 75% 73%
Zen Internet 73% 64%