BT taps Deutsche Telekom CIO to lead Digital unit | Total Telecom

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Press Release

BT has appointed Peter Leukert to the role of Chief Digital Officer, in which he will have responsibility for leading BT’s Digital unit and driving the company’s digital transformation.

Peter is currently Group Chief Information Officer at Deutsche Telekom and will join BT on 1 September this year and be a member of the Executive Committee, reporting to Allison Kirkby, Chief Executive.

BT’s Digital unit is at the heart of the company’s modernisation and transformation. It plays a critical role in the bold customer experience-led transformation underway, as we radically digitalise and simplify our internal and customer-facing systems and processes to be better for all our stakeholders. Our Digital unit is also a catalyst for digital thinking, and in how we embed data and AI in everything we do, in order for us to become the most trusted connector of people, business and society.

Peter has been Group Chief Information Officer at Deutsche Telecom (DT) since 2017 where he has led a significant and successful transformation of their IT and Digital platforms, products and services, and been a key contributor to the customer experience led transformation that has fuelled DT’s recent growth. He has held previous roles at McKinsey & Co, Commerzbank and the New York Stock Exchange in Germany and the US.

Allison Kirkby, Chief Executive, BT, said: “I’m delighted to welcome Peter to BT. He joins the business at an exciting time as we focus on simultaneously investing in the UK’s leading fixed and mobile networks while transforming our operations to radically improve how we serve our customers.

Peter Leukert said: “I’m thrilled to be joining BT. The opportunity to transform and simplify BT’s operations will improve customer outcomes and drive sustainable business growth, and I am really excited to get started.”

Until Peter joins BT in September, Howard Watson will continue to lead the Digital Unit alongside his responsibilities as Chief Networks and Security Officer.

Join the telecoms ecosystem in discussion at Connected Britain 2025the UK’s leading digital economy event

Also in the news:
Germany appoints first ever digital minister
Signify and Cornerstone to deploy city-wide multi-operator wireless network through street lighting
BT opens new flagship Manchester office

GoFibre Grows UK FTTP Broadband Customers in Montrose to 1,000 | ISPreview UK

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Edinburgh-based alternative network and UK ISP GoFibre, which has been building their new full fibre (FTTP) gigabit broadband network across rural parts of Scotland and Northern England, have confirmed that their deployment in the Scottish town of Montrose has connected its 1,000th customer.

The operator has so far managed to build their network to cover over 120,000 premises (RFS) across over 30 “local areas”. But to celebrate the latest milestone in Montrose they’ve teamed-up with local ice cream shop, Scoops of Moo, for a special community event on Saturday, 17th May.

NOTE: GoFibre previously aimed to cover 500,000 premises by around the end of 2025 and is supported by an investment of £164m from Gresham House (here). The operator also holds the Project Gigabit contracts for Teesdale (Lot 4.01) and North Northumberland (Lot 34.01), which are worth £12.64m in state aid.

From 1pm to 3:30pm, local residents and businesses will be invited to experience the full flavour of full fibre at Scoops of Moo in the heart of Montrose. During this time, guests can meet the GoFibre team to learn more about the benefits of ultra-fast full fibre broadband. But only the first 20 guests through the door to register their interest with the Scottish broadband provider via online sign-up will be able to enjoy a complimentary ice cream or treat of their choice.

However, everyone who purchases one of the special GoFibre ice creams over the weekend will still be gifted a pair of “stylish” GoFibre sunglasses, which is.. something.

Andy Hepburn, COO of GoFibre, said:

“Reaching the milestone of 1,000 customers in Montrose is more than just a number to us – it’s a testament to the trust and support we’ve received from the local community.

This event is our way of saying a big thank you to everyone in Montrose and surrounding areas who have welcomed us with open arms and chosen GoFibre. We’re excited for what the future holds and look forward to connecting with more of you as we continue to grow.”

EU looks to revamp merger rules to remain globally competitive | Total Telecom

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Flags outside European Commission

News

The proposed changes aim at promoting European innovation and competitiveness on the global stage

This week, the European Commission has launched a public consultation on the bloc’s longstanding merger rules, which it is hoped will encourage investment and innovation.

The review relates to the horizontal merger guidelines (HMG), which governs mergers between actual or potential competitors in the same market, as well as those that operate at different levels of the supply chain.

Seven key topics were listed as a focus of the review: competitiveness and resilience, market power, innovation, decarbonisation, digitalisation, efficiencies, defence and labour considerations.

“This is a pivotal moment for Europe, and it is only by evolving that we can ensure that our merger control policy continues to serve people, drive innovation, and strengthen Europe’s resilience and leadership,” said Teresa Ribera, executive vice president for Clean, Just and Competitive Transition. “We count on your help. We stand ready to hear the views of consumers and businesses all across Europe on how our merger review framework can be made fit for the future.”

The EU’s existing merger rules were drafted in 2004 and have received numerous updates since that time. From a telecoms perspective, these rules have long been viewed as overly restrictive, blocking consolidation in highly competitive markets. This, the operators argue, has limited their ability to invest at scale and is hindering their international competitiveness.

The national antitrust regulators, however, argue that shrinking the number of players in individual markets risks reducing competition, driving up prices for consumers, and decreasing incentive to invest in infrastructure. Regulators from Austria, Belgium, the Czech Republic, Ireland, the Netherlands, and Portugal notably issued a joint statement to this effect last month.

“The narrative that fragmentation in the electronic communications sector, hindering investment and innovation, allegedly results from unduly strict competition rules is misplaced,” read the statement.

This long-running debate has been thrown into sharp relief in recent years due to global economic instability, particularly the geopolitical clash between the USA and China which has left Europe scrambling to attain technological growth and self-sufficiency.

Following her re-election in July last year, President of the European Commission, Ursula von der Leyen, wrote a letter to Ribera, outlining the need for “new approach to competition policy” to boost innovation.

The letter asked Ribera to “modernize the EU’s competition policy to ensure it supports European companies to innovate, compete and lead world-wide and contributes to our wider objectives on competitiveness and sustainability, social fairness and security.”

More specifically, it said that revisions to the HMG should “give adequate weight to the European economy’s more acute needs in respect of resilience, efficiency and innovation, the time horizons and investment intensity of competition in certain strategic sectors and the changed defense and security environment.”

These same factors were again highlighted in the newly announced review.

“This comprehensive and ambitious review of the EU merger guidelines is a unique opportunity to modernise the Commission’s framework for assessing the impact of mergers on competition. It will allow us to account for disruptive changes in our societies and our economies over the past 20 years, such as digitalisation, and enable us to ensure that innovation, resilience, and the investment intensity of competition are given adequate weight in light of the European economy’s acute needs,” said Ribera in a statement.

Interested parties have until 3 September to submit their response to the consultation.

Keep up to date with the latest international telecoms news with the Total Telecom newsletter

Also in the news:
Germany appoints first ever digital minister
Signify and Cornerstone to deploy city-wide multi-operator wireless network through street lighting
BT opens new flagship Manchester office

Vodafone Introduces Screen Damage Insurance for UK Mobiles | ISPreview UK

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Mobile network operator Vodafone UK has today introduced Screen Damage Insurance, which costs “from” as little as £2 per month and enables new and existing customers to “protect one of the most important parts of their phone” with manufacturer approved parts and flexible repair options.

The new ‘Screen Damage Insurance’ feature is available alongside existing ‘Accidental Damage & Breakdown’ cover, as well as ‘Loss, Theft, Accidental Damage & Breakdown’ cover for Vodafone customers. But it’s only available on selected devices and the excess for each successful claim ranges from £25 to £150, depending on your device.

Customers who take this service will also be given the choice to upgrade to ‘Express Repair’ for a one-off fee of £50, which will enable them to get their phone back as quickly as the very next day (repairs take up to 5 days as standard – excludes weekends and UK bank holidays).

Vodafone said they would aim for next day delivery after a successful claim has been accepted. Devices must also be in full working order and should be as new or reconditioned from a manufacturer, network provider, or retail store (high street or online). You must be able to provide proof of purchase upon request. You can make up to 3 claims in any 12-month period.

You must also be a permanent UK resident, over the age of 18 and the account owner of either a Vodafone Pay monthly or Vodafone EVO plan to purchase this insurance. We should point out that some other mobile operators also offer insurance for damaged screens (inc. repairs), such as Three UK and EE, although prices and policy details do vary quite a bit.

Wireless Broadband Alliance Wi-Fi 7 Trials Demonstrate Significant Performance Gains for Real-World Enterprise Environments | Total Telecom

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The Wireless Broadband Alliance (WBA), the global industry body dedicated to driving the seamless and interoperable service experience of Wi-Fi across the global wireless ecosystem, has today announced the results of Wi-Fi 7 industry trials in Enterprise Scenarios, conducted in collaboration with AT&T, CommScope (RUCKUS Networks), and Intel. The trials, designed to evaluate Wi-Fi 7’s real-world performance, demonstrated significant improvements in throughput, efficiency and latency, highlighting Wi-Fi 7’s ability to support mission-critical enterprise applications such as XR, AI, cloud computing, and industrial IoT.

 

The WBA Wi-Fi 7 trials focused on assessing rate vs. range performance in enterprise settings, comparing Wi-Fi 7 with Wi-Fi 6E across the 5 GHz and 6 GHz bands. The tests which were conducted in live enterprise environments, revealed that Wi-Fi 7 delivers:

 

  • Nearly double the throughput of Wi-Fi 6E at 5 GHz using 40 MHz channels
  • Sustained 1 Gbps+ throughput up to 40 feet away from the access point (AP) in the 6 GHz band with 160 MHz channels
  • Lower latency and improved efficiency, supporting next-gen applications such as AR/VR, video conferencing, and automation
  • Greater network reliability, helping enterprises manage high-density environments with thousands of connected devices

 

Downlink of 2 Gbps and reduced congestion with MLO

The trials assessed Wi-Fi 7’s capabilities in both controlled and real-world enterprise environments, focusing on throughput, latency, and signal range across different frequencies and channel widths. At 6 GHz with 160 MHz channels, Wi-Fi 7 achieved nearly 2 Gbps downlink throughput at close range, maintaining over 1 Gbps up to 40 feet away. In high-density enterprise settings, where APs must support thousands of simultaneous connections, Wi-Fi 7’s enhanced spectral efficiency and Multi-Link Operation (MLO) provided more stable, reliable connectivity, mitigating network congestion even in heavily loaded conditions.

 

Addressing enterprise connectivity challenges for new and legacy devices

These findings demonstrate Wi-Fi 7’s ability to address key connectivity challenges in smart offices, manufacturing, healthcare, and immersive digital environments. Enterprises that rely on real-time collaboration, video conferencing, AI-driven automation, and AR/VR applications will benefit from Wi-Fi 7’s lower latency and higher throughput, ensuring seamless user experiences without performance bottlenecks. The trials also confirmed that Wi-Fi 7 delivers significant improvements in 5 GHz networks, where many legacy devices still operate, ensuring backward compatibility and an easier transition for enterprises upgrading their infrastructure.

 

While This trial focused on 160 MHz channels in the 6 GHz band which would be typical for high-density commercial Wi-Fi 7 network deployments requiring many access points. However, most of today’s Wi-Fi 7 devices also support 320 MHz channels which would be more common for smaller networks, and enable even higher levels of performance for hybrid work and consumer experiences as documented in our recent WBA Wi-Fi 7 Trial report for residential settings.

 

Tiago Rodrigues, President and CEO of the Wireless Broadband Alliance, said:
“Wi-Fi 7 is not just an evolution, it’s a game changer for enterprise connectivity. These trials prove that Wi-Fi 7 offers real-world improvements in speed, reliability, and efficiency that businesses need to support the next generation of applications. As adoption accelerates, enterprises will see tangible benefits in everything from hybrid work and immersive experiences to AI-driven automation. The WBA is committed to ensuring the industry has the data and insights needed to maximize Wi-Fi 7’s potential.”

 

JR Wilson, VP, Tower Strategy & Roaming at AT&T, commented:
“Enterprises are demanding more from their Wi-Fi networks than ever before. These trials confirm that Wi-Fi 7 can deliver the high-performance, low-latency connectivity required for modern digital environments. At AT&T, we see Wi-Fi 7 as a key enabler for businesses looking to optimize their operations and embrace the future of connectivity.”

 

Mittal Parekh, Senior Director, Business Development RUCKUS Networks at CommScope, added:
“Wi-Fi 7 introduces groundbreaking features like Multi-Link Operation (MLO) and 4K QAM, which significantly enhance network efficiency and throughput. Our participation in these trials has demonstrated how enterprises can leverage these advancements to enable the most demanding applications in the most challenging environment in a variety of industry verticals.”

 

Eric A. McLaughlin, VP & GM Connectivity Solutions Group, Intel Corporation, stated:
“6 GHz Wi-Fi 7 marks a major leap forward in wireless technology, and the results of our collaboration in these trials reinforce its real-world benefits. Business PC users can enjoy enhanced productivity and collaboration experiences in the office or in hybrid work scenarios as 160 MHz channel use scales broadly across corporate networks and 320 MHz channels become mainstream at home. With improved spectrum utilization and dramatic performance improvements, the findings of the trial help underscore Wi-Fi 7’s ability to meet the needs of next-gen applications in enterprise, industrial, and residential settings.”

 

Driving Wi-Fi 7 adoption

Following these successful trials, the WBA will continue to collaborate with industry leaders to accelerate Wi-Fi 7 adoption, refine implementation strategies, and support enterprises in leveraging Wi-Fi 7’s full potential.

Neos Networks launches rapid activation proposition, delivering optical connectivity in less than ten days | Total Telecom

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London, UK, 8th May 2025 – The UK’s leading dedicated B2B network provider, Neos Networks, has today announced the launch of its new rapid activation proposition, enabling customers to order and use high-capacity optical connectivity in just five to ten days.

The new proposition is powered by Neos’ recently re-architected network, including its first “super region” – a high-demand zone spanning London and the South East, connecting 131 exchanges and five key data centres with fully digitised, pre-provisioned infrastructure. The first step in a strategic roll-out of interconnected regions nationwide, the new capability radically shortens the lead times typically associated with optical services, which have historically been over 30 business days.

The launch is specifically designed to support ISPs, Altnets and aggregators, who often face time-sensitive pressures to scale rapidly or respond to emerging demand. Whether it’s extending backhaul for regional expansion, managing AI-driven data growth, or responding to enterprise customers’ evolving connectivity needs, the rapid activation proposition is built to support dynamic scaling needs.

Mark Charlesworth, Director of Product, Digital and Pre-Sales at Neos Networks, said: “We’ve engineered our network to reflect what the market has been calling for – faster, smarter connectivity that doesn’t rely on manual processes. Our rapid activation proposition is a direct result of listening to our customer needs and providing the high quality and reliable services they expect from Neos. But this isn’t just speed for speed’s sake, we’re building super regions that give customers instant access to the connectivity they need, where and when they need it, with the transparency and reliability to match. This is an important foundational step that will underpin further rollouts across our network.”

Although, rapid delivery is not new to the industry, Neos’ LIVEQUOTE platform shows in real-time where rapid activation is available, giving customers full transparency and control. With automated contracting, precise inventory management, and end-to-end API integration, Neos’ digital-first approach ensures not just speed, but repeatability and trust at scale.

This latest proposition is part of Neos’ broader customer-first approach, focused on reducing friction in service delivery, enhancing scalability, and supporting the UK’s digital infrastructure as connectivity becomes an increasingly important pillar of its digital ambitions.

 

ENDS

 

About Neos Networks

Neos Networks has the UK’s largest business-dedicated network. With over 600 points of presence and 90 data centres nationwide, Neos provides high-capacity critical connectivity for businesses, from telecoms and energy to banking and emergency services.

Agile and customer-focused with almost limitless scale, Neos enables emerging technologies like AI, 5G and IoT, making connectivity work for Britain. 

For more information please visit: https://neosnetworks.com

 

Lightpath Expands Miami Network, Connecting New Cable Landing Station | Total Telecom

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NEW YORK and MIAMIMay 6, 2025 /PRNewswire/ — Lightpath, an all-fiber infrastructure-based connectivity provider that is revolutionizing how organizations connect to their digital destinations, announces a significant expansion of its Miami network to the Hollywood Cable Landing Station located at 460 NE 215th Street, Miami, in partnership with a strategic anchor customer. Lightpath will offer diverse, high-capacity connectivity options to the landing station, including dark fiber and wavelength services up to 800 Gbps.

The expansion will be completed in late 2025 and will bring Lightpath’s AI-grade fiber infrastructure to over 80-route miles in the Miami metro area. The company’s Miami network is 100% underground and connects to 12 critical area data centers, offering a full suite of connectivity services, including dark fiber and wavelength services up to 800 Gbps. 

“This latest expansion to a Miami cable landing station demonstrates Lightpath’s continued commitment to, and investment in, the Miami region,” explained Tim Haverkate, EVP Major Infrastructure Solutions, Lightpath. “Lightpath offers additional capabilities, including a willingness to build, to area customers in a market that has traditionally seen underinvestment in digital infrastructure. We will continue to invest in Miami and South Florida to meet customer demand for connectivity to data centers, cable landing stations, and other digital destinations.”

Across its entire footprint, Lightpath connects to over 170 data centers and 7 additional cable landing stations in the New York and New Jersey area. The company offers customized, high-capacity connectivity solutions to all these facilities, including dark fiber and wavelengths up to 800 Gbps.   

“Lightpath continues to partner with the largest consumers of bandwidth to design, build, and deliver fiber infrastructure for AI-grade networks that are purpose-built to support the next generation of connectivity requirements driven by AI and Cloud technologies,” stated Chris Morley, CEO of Lightpath. “Lightpath continues to be laser focused on delivering large-scale, massive capacity networks that are complex and capital intensive, across multiple US geographies, both in large metro markets as well as unique regional inter-city routes.

Follow Lightpath on LinkedIn. For more information, visit lightpathfiber.com.

About Lightpath

Lightpath is revolutionizing how customers connect to their digital destinations by combining our next-generation network with our next-generation customer service. Lightpath’s advanced fiber-optic network offers a comprehensive portfolio of custom-engineered connectivity solutions with unparalleled performance, reliability, and security. Our consultative customer service means we work with you to design, deliver, and support the solution for your unique needs, faster and more easily than ever before. For over 30 years, thousands of enterprises, governments, and educators have trusted Lightpath to power their organization’s innovation. Lightpath is jointly owned by Altice USA (NYSE: ATUS) and Morgan Stanley Infrastructure Partners.

For media inquiries:
JSA for Lightpath
1-866-695-3629
jsa_lightpath@jsa.net

SOURCE Lightpath

1,055% surge in unauthorised SIM swaps as mobile and telecoms sector hit hard by rising fraud | Total Telecom

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Cifas, the UK’s leading fraud prevention service, has today raised the alarm on SIM swap fraud, with cases surging by 1,055% in 2024. The stark warning comes as part of the organisation’s annual Fraudscape report, which paints a grim picture of escalating threats across the mobile and telecoms sectors.

Nearly 3,000 cases of unauthorised SIM swaps – where criminals hijack a victim’s mobile number by porting it to a new SIM without their consent – were filed to the National Fraud Database (NFD) in 2024, impacting multiple telecoms providers. Once in control of a victim’s number, criminals intercept calls and messages, including crucial two-factor authentication codes, enabling further fraudulent activity to take place, such as account takeovers for apps and other forms of identity theft.

The latest Fraudscape report reveals that in 2024, a record-breaking 421,000-plus cases were filed to the NFD – the UK’s largest and most comprehensive database of fraud risk data and intelligence. The telecoms sector has emerged as a primary target, with identity fraud linked to mobile products up 87%, reflecting a surge of more than 16,000 cases.

In addition, facility takeover fraud – where criminals take control of an individual’s accounts – soared by 76%, with telecoms and online retail the most affected sectors. Notably, 48% of all account takeover cases in 2024 involved mobile phone accounts. Filings concerning unauthorised mobile upgrades rose by 96%.

Older consumers remain a target. Those aged 61-and-over now make up 29% of all account takeover cases, with filings about this demographic rising by 90% year-on-year.

Simon Miller, Director of Policy, Strategy, and Communications at Cifas, said: “Our latest figures underscore the urgent need for collaboration and the sharing of data and intelligence across sectors to tackle fraud.

“In the mobile and telecoms sector, criminals are exploiting vulnerabilities in the system to assume control of people’s mobile identities – with devastating consequences.

“At Cifas, we enable our members across all sectors – including telecoms, banking, retail and insurance – to share crucial information, helping prevent over £2.1 billion in losses last year alone. Together, we can outpace the criminals.”

Cifas urges consumers to be vigilant; monitor mobile accounts for unexpected changes and look out for notifications recommending security PINs or passwords from their telco providers. Businesses, meanwhile, should adopt stronger identity verification methods and continue sharing threat intelligence across industries.

Carnival Internet UK launches, promising better broadband that gives back | Total Telecom

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Carnival Internet UK, a new broadband provider, has launched in the UK, aiming to disrupt the telecoms industry with a focus on fairness, sustainability, and cutting-edge technology. 

 

Promising ultra-reliable, full-fibre broadband without hidden fees, or mid-contract, annual price increases, Carnival Internet UK also pledges to reward customer loyalty in unique ways, contribute to environmental efforts, and do its bit to help tackle digital poverty across the country.

 

The service guarantees that all customers, new or existing, pay the same rate for the same package, with a choice of two different routers and speed options ranging from 100Mbps to 900Mbps speeds at the initial launch. This breaks from the long-standing telecoms practice known as “loyalty tax,” where long-term customers end up paying significantly more than new ones for exactly the same service.

 

Designed for busy families and professionals, Carnival Internet UK delivers consistent, high-speed connections using eero’s mesh Wi-Fi routers that incorporate TrueMesh, TrueRoam and TrueChannel. Carnival’s ‘Max’ plans, include eero’s fastest, most powerful router yet that supports the latest Wi-Fi 7 standard – the eero Max 7.

 

Customers will also benefit from eero Plus for advanced, inbuilt security features as standard, including content filtering, malware and ad blocking, and internet scheduling tools to ensure a safer and more controlled online experience, keeping families safer online.

 

The company offers the now-industry standard One Touch Switching process and provides a hassle-free setup to remove the common pain points often associated with switching providers. 

 

“We believe the broadband industry has long neglected its responsibility to loyal customers and the planet,” said Olly Sedden, Director of Product, Commercial and Marketing at Dotlines UK, the company behind Carnival Internet UK. “Carnival Internet’s launch comes at a time when the industry is under scrutiny for rising prices and poor service. By combining sustainability, fairness, and high-performance technology, we hope to lead by example and reshape how broadband providers operate in the UK. Our goal is to build a happy customer community by delivering brilliant, highly automated, and effortless customer experiences – putting people and the planet first.”

 

Carnival Internet UK pledges to plant one tree or kelp plant for every month a customer stays with them, with a target of planting one million in its first five years. Partnering with Carma, a specialist in sustainable biodiversity and reforestation projects, the company will ensure every contribution is trackable through its online dashboard, ensuring full transparency and a clear stand against greenwashing.

 

In addition, 1% of all customer bills will be donated to UK charities working to combat digital poverty. 

 

Olly continued: “We are dedicated to leading the way in sustainable and socially responsible business practices. Our commitment to rewarding customer loyalty, fighting digital poverty and investing in biodiversity projects reflects our belief that companies must do more than just provide great services; they must give back to the customers, communities and the planet they serve. At Carnival Internet UK, we’re determined to make a positive impact while delivering the best broadband experience possible.”

Three UK Closes Down Old Relish Wireless Broadband in Swindon | ISPreview UK

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Mobile operator Three UK has notified the remaining customers still on their old Relish Wireless (Three Broadband) service in Swindon (Wiltshire, England), which was originally acquired from UK Broadband Limited in 2017 (here), that it is finally due to be retired by the end of May 2025. But the news came as a surprise to some users.

At present only a tiny number of customers (Three UK puts the figure at 43) continue to use the old 4G based fixed wireless service. But some of those were recently taken by surprise when the operator emailed them at the start of this week to say that “due to technical changes your current Home Broadband service will now end on 19th May 2025“.

Three claims to have previously emailed customers to notify them of their intention to close the service in May 2025, although the user we spoke to (Paul) said they had not received the prior communication and have thus been given just two weeks’ notice. The latest email also contained no guidance with respect to any alternative service options or promotions, which Three told ISPreview do exist.

We note that Relish/Three have never increased their monthly charge for the service in Swindon, which is still priced at £25 per month for a 30Mbps+ internet connection.

Three’s Customer Email (6th May 2025)

Hi,

We have previously contacted you about your current broadband service ending in May. Due to technical changes your current Home Broadband service will now end on 19 May 2025. Prior to this date you will notice loss of service from approximately, 13-15 May 2025 due to a power outage.

Providing a great service to our customers is important to us, so we would like to apologise in advance and acknowledge that this unavoidable situation isn’t ideal.

If you wish to disconnect your Home Broadband service now with no termination charges, or have any questions, please contact us on 0330 686 6003.

If no action is taken, your service will be lost once the technical changes are made.

Regards,

Customer Care Team

Three Broadband

However, when queried, Three apologised for the “inconvenience” of their closure and informed Paul, who has been using the service since 2016, that he did have the “option to cancel this service with immediate effect and move to our parent company Three UK“. But the operator continued to provide no details on what alternatives exist and any special offers.

Three has since confirmed to ISPreview that the retirement is part of their transition to 5G and they will be upgrading the majority of affected customers to an enhanced 5G service, which is probably something they could have made a bit clearer in their email. The full transition is expected to be completed by the end of this month.

During any transition period there can be disruption to services, and to compensate for this, Three UK said it had pledged 3 months free broadband and offered to install a new antenna. None of that was mentioned in the two emails we saw from the operator.

Finally, Three said they had engaged with the Swindon Borough Council to ensure local support and minimise any disruption, while the UK government has also been made aware of the transition. The latter is probably because the original wireless network was partly installed using public investment via the Building Digital UK (BDUK) agency.

A quick look at the 5G powered unlimited Three Home Broadband package on the operator’s website shows that it’s currently priced at just £19 per month on a 24-month term, albeit rising to £21 from Apr 2026 and then £23 from April 2027. This includes an Outdoor Hub and “average download speeds of 150Mbps“, albeit alongside a 30-day money-back guarantee.

One possible catch above is that the service was listed as unavailable for a number of the postcodes we tested in Swindon (e.g. you could get it in SN3 3TQ, but not SN1 4HR or SN1 2AN), thus local availability may be sporadic.