Wales Adopts Rules to Ensure New Build Homes Get Gigabit Broadband | ISPreview UK

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The Welsh Government (WG) has confirmed that new rules will be introduced across wales from 1st July 2025, which broadly follow England’s own updated Building Regulations by requiring housing developers to “ensure all new build houses be equipped with gigabit broadband capability” (some exceptions apply).

Just to recap. At the end of 2024 around 78% of premises in Wales were already within reach of “gigabit-capable broadband” speeds (here), although we also note that around 99% of UK houses constructed these days tend to be covered by a gigabit-capable network (here) – the gap left to solve is no longer quite as significant as it once was. But in terms of the latter, we don’t have any specific figures for Wales.

NOTE: The reference to “high speed-connection” below usually means 30Mbps+ downloads, while the reference to the broadband USO (Universal Service Obligation) tends to reflect 10Mbps+.

Nevertheless, Westminster has already updated the old Building Regulations 2010 (Building etc. (Amendment) (England) (No. 2) Regulations 2022) for England in 2022 (here and here), which helped to ensure that new build homes are now constructed with support for such connectivity. But the adoption of similar rules for Wales, Scotland and N.Ireland was left up to the devolved governments (Scotland introduced related changes at the start of this year).

The good news is that the Welsh Government has now approved amendments to Part R in Schedule 1 to the Building Regulations for Wales. The Amendment Regulations and Requirements RA1 and RA2 set out the new infrastructure and connectivity requirements for newly erected dwellings with “certain modifications and exemptions“; alongside amended Requirement R1 infrastructure requirements for other in-scope buildings.

Summary of the Key Amendments

  • New Regulation 44ZAA requires a person who is erecting a new dwelling to submit to the local authority, prior to commencement of building work, particulars of any connection to a public electronic communications network to be provided for that dwelling, alongside any evidence which supports their reliance on any exemptions in new regulations 44ZB and 44ZC.
  • New Regulation 44ZB provides for exemptions from the new requirements, for buildings to be occupied by the Ministry of Defence or armed forces of the Crown or otherwise for purposes connected to national security, as well as those located in areas isolated from public electronic communications networks.
  • New Regulation 44ZC(1)-(4) sets out exemptions from the requirement to provide a gigabit-capable connection if doing so exceeds the cost-cap, as follows:
    ○  where gigabit-capable connections cannot be installed within the cost cap of £2,000, a high-speed network connection must be installed, provided it can be secured within the cost cap. 
    ○  where a high speed-connection cannot be installed within the cost cap, a USO-standard connection must be installed, provided it can be secured within the cost cap. 
    ○  where a USO-standard connection cannot be provided within the cost cap, no connection is required.
  • New Regulation 44ZC(5) defines the terms “high-speed public electronic communications network” and “USO-standard public electronic communications network”.
  • New Regulation 44ZC(6) treats the developer as being able to secure the provision of one of the above connections unless the developer has invited at least two suitable providers (as defined in regulation 44ZC(9) to provide quotes within a 30-day period and those providers have either declined to provide a relevant connection within the cost cap, or not responded to invitations to provide quotes.
  • Regulations 44ZC(7) and (8) set out the cost cap of £2,000, and what factors are to be included when making this calculation.
  • Regulation 44C now includes the following new definitions: “gigabit-capable electronic communications network”, “gigabit-capable public electronic communications network”, “gigabit-ready physical infrastructure”, and “public electronic communications network”.
  • Schedule 1 (requirements) inserts ‘Requirement RA1: Gigabit-ready physical infrastructure, and Requirement RA2: Connection to gigabit-capable network.
  • Requirement R1, ‘In-building physical infrastructure’, is amended to exclude from the scope of that requirement any building work to which requirement RA1 applies.

As expected, the changes broadly mirror those already introduced across England, including the same £2,000 cost cap per dwelling to prevent new build developments from running into issues of economic unviability, such as in some rural areas or individual private house builds. In cases where a gigabit-capable connection cannot be provided within the cost cap, then slower 30Mbps+ or 10Mbps+ connections are allowable. But in extreme cases, it’s still possible to build with no broadband link being required, which makes sense in a few very remote areas.

The changes are welcome, but there’s no escaping the fact that they’re arriving a bit too late to the party to have much of an impact. Most property developers and broadband operators have already adapted, following previous rounds of political pressure, which means that there isn’t much of an issue left to be resolved. The phrase “better late than never” comes to mind.

Naturally, changes like this do at least help to support the wider £5bn Project Gigabit programme, which is aiming to help extend gigabit broadband coverage to around 99% of the UK (“nationwide”) by 2030 (currently at 86%+). Ofcom predicts the level of gigabit coverage in Wales will reach around 93-95% by May 2027 (here).

Data centres, hospitals, and energy companies targeted by new cybersecurity laws   | Total Telecom

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a street sign on the side of a building

News 

The Cyber Security and Resilience Bill will tighten cyber defence rules for the UK’s critical infrastructure operators and their key suppliers  

The UK government has announced the full scope of its upcoming Cyber Security and Resilience Bill, which aims to strengthen the country’s digital defences and reduce the growing risks posed by cyber threats. 

Set to be introduced later this year, the bill will place tougher cybersecurity requirements on organisations that provide essential services, including hospitals, energy networks, and major IT providers. Over 1,000 suppliers are expected to fall under the new rules, with the goal of boosting resilience across both public services and the wider economy. The government will also gain new powers to direct these companies to act quickly in the face of emerging threats.   

The bill was formally announced in the King’s Speech in July last year, shortly after the current Prime Minister took office. The legislation forms a central part of the government’s broader Plan for Change, which aims to deliver long-term economic growth by protecting the digital backbone of the UK economy.  

“Attempts to disrupt our way of life and attack our digital economy are only gathering pace, and we will not stand by as these incidents hold our future prosperity hostage,” said Technology Secretary Peter Kyle in a press release. 

“The Cyber Security and Resilience Bill, will help make the UK’s digital economy one of the most secure in the world – giving us the power to protect our services, our supply chains, and our citizens – the first and most important job of any government,” he continued. 

The disruption caused by cyberattacks is a major drain on the UK economy. Between 2015 and 2019, cyber threats cost the UK economy almost £22 billion a year, according to the government.  

Additionally, the government is considering new cyber protections specifically for data centres, recognising how crucial these have become to the economy, calling them “drivers of economic growth and innovation”. While it is currently unclear what these additional security obligations might be for data centres operators, the government said it was considering ‘the best route to deliver these additional measures.’ 

Richard Horne, CEO of the National Cyber Security Centre, called the bill “a pivotal step” in improving the UK’s resilience. 

“The Cyber Security and Resilience Bill is a landmark moment that will ensure we can improve the cyber defences of the critical services on which we rely every day, such as water, power and healthcare,” he said. 

More details, including the full policy statement, will be published later today. 

Join us at Connected North, 23-24 April in Manchester. Get discounted tickets here! 

Also in the news:
Huawei launches industry’s first AI-native core network at MWC 2025
Telefónica Tech helps Vecttor do away with physical car keys
FCC to investigate telcos ‘doing Communist China’s bidding’

Huawei launches industry’s first AI-native core network at MWC 2025 | Total Telecom

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Contributed Article 

At MWC Barcelona, Huawei hosted its 5G-A Core Summit, bringing together over 100 industry executives from across the globe including representatives from GSMA and Dell’Oro and Tier1 operators. Under the theme “5G-A Intelligent Core Enabling New Entries,” discussions focused on how AI-powered 5G-A core networks can drive innovation, enhance user experiences, and optimise network operations for operators. 

The launch of the first AI-native core network 

Opening the event, George Gao, President of Huawei’s Cloud Core Network Product Line, announced the launch of the industry’s first AI-native core network. The launch is a shift beyond traditional connectivity, embedding AI into the core of networks to enable automation, intelligent optimisation, and improved service delivery. Gao emphasised AI’s role in shaping the next generation of telecom infrastructure and invited global operators to collaborate in advancing this technology. 

Leo Ma, Vice President of Huawei’s Cloud Core Network Product Line, expanded on the vision, explaining how intelligent networks will help operators seize new service opportunities, reshape business models, and make the most of cloud-based operations. By using AI, operators can enhance customer experiences, improve efficiency, and create new revenue streams as the space becomes increasingly digital.  

Increasing value in telecoms services 

As 5G-A networks evolve, AI is transforming how telco services are delivered. Huawei introduced New Calling, a platform that improves traditional voice services by integrating AI into the native dial pad. It allows operators to create interactive, AI-powered voice services, opening new revenue potential and enhancing the role of voice communication in the AI era. 

Beyond voice services, user experience monetisation is a huge focus, and has been since the launch of AI. Huawei outlined strategies for operators to introduce premium-tiered service models, ensuring that high-value customers receive tailored experiences with better connectivity and exclusive features. By embedding AI into the packet core network, operators can better monetise connectivity services, creating sustainable revenue streams for the future, as the market becomes more AI-driven. 

AI-powered network operations and automation 

AI is also changing network operations and maintenance (O&M). As Autonomous Networks (AN) progress, Huawei introduced ICNMaster, an AI-powered solution supporting AN Level 4 (AN L4) automation. The solution focuses on closed-loop automation for high-value network functions and improving core network stability, reducing manual intervention while also improving efficiency and reliability. 

To further improve AI integration, Huawei also launched The Telco Intelligent Converged Cloud (TICC), the first AI-native enablement platform for telecom cloud networks. The platform embeds AI into network architecture, automation, and sustainability, providing operators with a future-proof, intelligent infrastructure for seamless network evolution. 

A network ready for the future 

Huawei’s 5G-A intelligent core network has already undergone extensive global testing and application, proving its technical feasibility and business potential. After nearly three years of development, ecosystem collaboration, and standards innovation, the company is working with operators worldwide to deploy and refine AI-integrated core networks. Rather than simply adding AI to existing networks, the company aims to merge AI and core network capabilities, making sure that operators stay at the forefront of intelligent connectivity and next-generation services. 

 

Telefónica Tech helps Vecttor do away with physical car keys | Total Telecom

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News

The ‘keyless solution’ will allow drivers to access and turn on their vehicle using an app

This week, Vecttor, a subsidiary of Spanish vehicle for hire company Cabify, has announced it will incorporate a new digital key solution from Telefónica Tech and its partner Geotab.

The solution, simply called ‘Keyless’, will allow Vecttor’s drivers to access and turn on their vehicles via the ‘Vecttor Driver’ app, removing the need for a physical key. This, Telefónica Tech explains, will allow Vecttor drivers to share their vehicles more quickly and easily, ‘guaranteeing them a simpler, more comfortable and safer experience, while providing companies with greater flexibility and efficiency in the use of their fleet’.

Use of the app will also provide for extra security by helping to prevent misuse, as well as tracking the real-time location of cars, helping to identify the most efficient drivers.

The deal expands an existing partnership between the three companies, which saw Vecttor implement Geotab’s telematics platform across its fleet back in 2023.

“Technological innovation is fundamental to transform the transport sector and, thanks to the implementation of this solution, it not only improves operational efficiency, but also provides drivers with a smoother and safer experience. The collaboration between Vecttor, Geotab and Telefónica is leading the way towards a more sustainable, innovative and efficient mobility, in line with our commitment to constant improvement,” said Jacobo Domínguez, CEO of Vecttor.

Keyless is compatible with any car model that uses a remotely operated key and is currently being rolled out across Vecttor’s 3,000-strong vehicle fleet in Madrid, Barcelona, Seville, Valencia, and Malaga.

“Vecttor is at the cutting edge of technology and it is a pleasure that they continue to trust in our experience and that of our partner Geotab so that we can accompany them in their digital transformation with solutions, such as ‘Keyless’, that promote more efficient and sustainable driving. This is yet another example of the important role that connectivity plays in generating data that helps make better business decisions,” explained José Manuel Caramés, IoT pre-sales director at Telefónica Tech.

Keep up to date with the latest telecoms news by subscribing to our newsletter, three times weekly to your inbox. 

Also in the news:
Quickline to extend Yorkshire’s Project Gigabit rollout
‘Adapt or die’: VOX Solutions’ message to telcos in the age of AI
Huawei’s ushers in the AI era with raft of new solutions at MWC 2025

Indian govt more than doubles stake in Vodafone Idea | Total Telecom

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News

The move will raise the government’s stake to just under 50%

This week, stricken telco Vodafone Idea (Vi) has revealed that the Indian government has converted INR369.5 billion ($4.3 billion) it is owed by the operator into equity, raising its stake in the business from 22.6% to 49%.

The move is related to a government relief package arranged for the telecoms sector back in 2021, which gave the government the option of converting Vi’s upcoming spectrum auction fees into shares.

Vodafone Idea’s latest financial reports in September 2024 showed that it has a total debt of $25 billion, around $18 billion of which was related to spectrum dues owed the government.

As such, this debt relief will offer a significant lifeline for the operator, with analysts speaking to The Economic Times suggesting that the move will offer the company INR400 billion ($4.67 billion) in cash flow over the next three years.

Vodafone Idea is currently struggling to remain competitive against its two larger rivals, Reliance Jio and Bharti Airtel, both of whom are not only more financially secure but also have a significant lead in infrastructure rollout.

Both Jio and Airtel launched commercial 5G services back in 2022, with combined subscribers topping 250 million. Idea, on the other hand, only launched 5G last week, having instead focussed on expanding and upgrading its 4G coverage.

This is the second time that the government has converted debts owed by Vodafone Idea into equity; in 2023, INR161.3 billion ($1.95 billion) of interest owed on spectrum and licence fees was converted into a 33% stake. This stake was subsequently diluted to 22.6% following Idea’s $2.16 billion follow-on public offering last year.

Keep up to date with the latest telecoms news by subscribing to our newsletter, three times weekly to your inbox. 

Also in the news:
Quickline to extend Yorkshire’s Project Gigabit rollout
‘Adapt or die’: VOX Solutions’ message to telcos in the age of AI
Huawei’s ushers in the AI era with raft of new solutions at MWC 2025

Nokia and Amazon Sign Patent Deal to Settle Streaming Dispute | ISPreview UK

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The long-running pan-European battle over video streaming-related technology between Nokia and Amazon (Prime) has this morning been settled with the announcement of a new license agreement – Nokia’s first patent license deal with a major streaming platform. But the terms of the agreement remain confidential.

Nokia originally filed several legal challenges against Amazon in 2023 for the allegedly unauthorised use of their video-related technologies in Amazon’s services and devices, which focused upon the Amazon Prime Video service and Amazon’s streaming boxes. Several related cases were also launched in the USA, Germany, India, the UK and the Unified Patent Court (UPC).

Since then Amazon has suffered some setbacks, such as in the USA and Germany. For example, in a ruling of September 2024, the Munich Regional court in Germany found that Amazon had infringed one of Nokia’s patents. The good news is that Nokia today announced it has signed a patent agreement with Amazon covering the use of Nokia’s video technologies in Amazon’s streaming services and devices.

The agreement “resolves all patent litigation between the parties, in all jurisdictions“, said the announcement

Arvin Patel, Chief Licensing Officer New Segments at Nokia, said:

“We are pleased to have reached agreement on the use of Nokia’s video technologies in Amazon’s streaming services and devices.”

Nokia’s multimedia technologies include video processing, coding, storage, display, user interface, and much more. This work continues today. Last year Nokia filed over 140 video-related patent applications, more than 50% related to the proposed H.267 core codec, with additional filings in areas such as the complementary standard VSEI (versatile supplemental enhancement information) and MPEG video standards.

Nokia states that it has invested over €150bn in R&D since 2000 (including over €4.5 billion in 2024 alone) for cutting edge technologies, including cellular and multimedia.

Broadband and UK Network Supplier Net Lynk Ceases Trading | ISPreview UK

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More sad news for the UK telecommunications and broadband industry today as Net Lynk (Net Lynk Direct Limited), which was a widely used distribution supplier for many network operators and ISPs, has “ceased trading” and “no further orders can now be taken“. A good number of providers (e.g. KCOM, Zen Internet and others) are likely to feel the impact.

According to Companies House, the Birmingham-based company officially appointed an administrator on 17th March 2025, although the documents for this were only published last week. Several industry sources have since informed ISPreview that API calls to their systems are now also failing.

The front page of Net Lynk’s website currently carries a message that confirms they’ve “ceased trading” and provides a few extra details about the administrator. All other pages on their website appear to have been removed or cause errors when you attempt to access them.

Some of the items that Net Lynk supplied, often direct to customers (on behalf of ISPs), included broadband routers, replacement power supplies, WiFi access points, returns bags and so forth. Some providers will thus be heavily impacted by this development.

Net Lynk Direct Limited – Has ceased trading. No further orders can now be taken.

If you are owed money by the Company, then please see the contact details below.

Net Lynk Direct Limited (the “Company”) – in administration. High Court of Justice, Business & Property Courts of England & Wales, Insolvency and Companies List 001487 of 2025.

Joph Young and Conrad Beighton of Leonard Curtis, 40-41 Foregate Street, Worcester, WR1 1EE, were appointed joint administrators of the Company on 17 March 2025 and the affairs, business and property of the Company are being managed by them.

The joint administrators contract as agents of the Company and without personal liability.

The Joint Administrators are licensed by the Insolvency Practitioners Association, with office holder numbers 20290 and 9556, respectively. For any enquiries in relation to the administration then please contact Leonard Curtis on 0121 200 2111 or nld@leonardcurtis.co.uk .

The company’s latest accounts, which were made up to 30th September 2023 and published on 26th June 2024, stated that their sales, which are known to have been impacted by problems in global supply chains, had increased by 24.5% in the year to £33.18m. But they only made an operating profit of £143k and had creditors (amounts falling due after more than one year) of £239.9k.

ISP LilaConnect Pick Genexis Kit to Enhance UK FTTP Broadband Service | ISPreview UK

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UK ISP LilaConnect, which following the VX FIBER merger is now part of Freedom Fibre‘s new Fibre-to-the-Premises (FTTP) broadband network (here), has reached an agreement with Genexis to help “enhance their home broadband experience” through the use of new wireless routers and extenders.

The agreement means that LilaConnect will be able to deploy the Genexis’ Aura E650 Wi-Fi 6 gateway, and the Pulse EX600 mesh-extender, combined with the powerful CloudSight management platform, to deliver an enhanced broadband experience for their customers.

NOTE: Over the past 4 years, LilaConnect has connected over 18,000 customers (up from 15k in August 2024) to its gigabit full fibre service in Stoke-on-Trent, Bristol, Colchester, Wivenhoe, Crewe, Nantwich, Leek, and Uttoxeter, with plans to extend this footprint into Manchester, Shropshire and Cheshire via FF in the near future.

The Genexis CloudSight platform is said to offer “essential visibility into home network performance“, enabling LilaConnect to improve its troubleshooting process and provide better customer support. Furthermore, Genexis is tailoring its branding for the ISP, which includes the application of a LilaConnect logo on the device, bespoke packaging, and dual-branded instructions that reinforce the partnership between the two companies.

Matt Ogden, Director of Sales & Marketing at LilaConnect, said:

“At LilaConnect, our goal is to provide an outstanding full fibre broadband experience for our customers, and that starts with reliable, high-performance hardware and intelligent management tools. The Genexis’ Aura E650 gateway, and the Pulse EX600 mesh-extender, combined with the CloudSight platform delivers the perfect combination of speed, coverage, and customisation. This partnership ensures that our customers will enjoy the best available Wi-Fi experience from the moment they’re connected.”

The E650 router features 802.11ax (Wi-Fi 6) support (AX3600: 1,200Mbps [2.4 GHz] + 2,400Mbps [5 GHz]), as well as 1 x 2.5GE WAN port, 1 x 2.5GE LAN port and 3 x 1GE LAN ports. Not to mention 1 x USB 2.0 port (for NTFS and FAT32 file system storage devices), 1 x FXS RJ11 port and various other features. But it’s a shame they didn’t go for something that supports the modern 6GHz band (i.e. Wi-Fi 6E or 7).

ISP Cuckoo Broadband Hails Launch of Scented Wi-Fi – Whiff-Fi UPDATE | ISPreview UK

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Internet service provider Cuckoo today claims to have launched the “world’s first Wi-Fi-powered fragrance diffusion system” – Whiff-Fi, which is expressed as being a “stylish egg-shaped router” that also integrates a “revolutionary diffuser” and enables you to smell what you’re browsing online.

Using Cuckoo’s new Proprietary Olfactory Optimisation Technology (POOT™), the Whiff-Fi box turns a customer’s searches into scents, filling their space with over 40,000 different aromas – from lavender for deep relaxation to that nostalgic old-book smell. For example, with Whiff-Fi, shortly after a customer searches for “freshly baked cookies”, they will notice that their home begins to smell like that.

According to a recent study from the Laboratory of Olfactory Learning (LOL), 82% of people say smells can boost focus and cognitive function. Another report from the Neurosensory Productivity Lab (NPL) found that “citrus scents can improve concentration by 54%, while lavender and chamomile reduce stress by 68%.”

Whiff-Fi will be available exclusively for new and existing Cuckoo Broadband customers for 1 day on Tuesday 1st April *.

Director of Marketing, Andrew Williams, said:

“At Cuckoo, we believe the internet should be fast, fair, and – why not – fragrant. Imagine your home office smelling like success, your gaming sessions infused with the scent of victory, or your chill time wrapped in spa-like relaxation. The future of broadband is here, and it smells incredible.”

Yes, I know, this is an April Fools 🙂 . But call me silly because it actually doesn’t sound like a completely terrible idea, provided you avoid certain websites (e.g. your council’s refuse collection pages, among other more.. questionable haunts). You’d probably also want to avoid internet messaging apps involving flatulent “friends”.

The technology to automatically, affordably and accurately adapt chemical scent production, in a cost-effective way like this, doesn’t appear to exist yet. However, it does still seem like something that might become viable for home users one of these days, such as to help enhance immersion in VR or while watching movies (it’s been tried before in cinemas, although that was very bespoke).

On the other hand, we almost certainly wouldn’t advise building anything liquid based directly into a wireless router, but as a separate device.. it might work. Anyway, back to reality.

UPDATE 8:29am

Cuckoo isn’t the only ISP running an April Fools gag today, but rather than pollute the news flow with more of them, I’ll just list a few of the others down below instead. As usual, attempts at an April Fools tend to fall into two categories – ones that try to convince you of something modestly believable and others that are so ridiculous or silly as to be clearly untrue.

➤ Welsh ISP Ogi has “turned its expertise from fibre optics to flaky pastry with the launch of the Ogi Oggie” (the Welsh take on a Cornish pasty), which is available in select Cardiff locations from today, and comes with meat and vegan options, with plans for a traditional lamb and leek recipe later in the year.

Growing up, I always dreamed of working at Greggs as a baker,” said Network Field Engineer, Sam Crichton. “Now at Ogi, I’m living my adult dream job in engineering – and getting to bring a new pasty to Cardiff today feels like I’m living that childhood dream too. It’s like having the best of both worlds!

Zzoomm claims to be launching Zzoommies — “ultrafast broadband for pets only“, which includes Catflix for endless bird videos, ZoomiesMode for late-night sprints and Paw-rental controls for responsible streaming.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case | ISPreview UK

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Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

As most people know, mobile operators tend to offer a choice of either SIM Only (airtime) plans or plans that bundle those in with a handset (e.g. Smartphone). However, the legal case itself centred around bundles, which tend to cost more because you’re also spreading the cost of the handset across the contract term. The problem comes when some operators maintain the same monthly charge, even after your contract ends (i.e. you effectively keep paying for the handset, which has already been paid off).

NOTE: Back in 2018 Ofcom estimated that c.1.4 million UK consumers were out of their contract and still paying instalments towards a handset that had already been paid off (here).

At this point, a wise consumer would of course just switch to a SIM-Only option on a different operator or re-contract to a new plan, but not everybody does that (some people just forget or don’t realise). Ofcom has since put pressure on the mobile operators to mend their ways and in recent years there have been some improvements (with mixed success), but the aforementioned class action claim is more concerned with historic “overcharging“.

At the end of 2023 Justin Gutmann, a former Head of Research and Insight at the UK’s statutory consumer champion, Citizens Advice, launched class action proceedings (here) against the UK’s four primary mobile operators (“Loyalty Penalty Claim“). The case alleged that the operators had been “abusing their dominant positions” by charging a “loyalty penalty,” in which long-standing customers were overcharged for handsets beyond the end of their contractual term.

The case claims that operators have overcharged on up to 28.2 million contracts and, as a result, will be seeking damages of at least £3.285 billion. If successful, someone who held a contract with just one of the mobile operators could receive as much as £1,823. Many consumers are expected to have claims against more than one mobile operator and so could, hypothetically, receive even more compensation.

NOTE: The class actions have been filed in the Competition Appeal Tribunal (CAT) in London. This is an opt-out claim, which means qualifying consumers will be automatically included on the claim at no cost, unless they specifically opt-out.

The estimated loss across all mobile network operators since 2007 has been estimated below, all figures are said to include “simple interest“. If distributed evenly, contract holders from the mobile network operators listed below are estimated to receive the following amounts:

Customer Compensation Assumptions

➤ Vodafone – up to £1,823
➤ EE (BT Group Plc) – up to £1,101
➤ Three (Hutchinson 3G UK Limited) – up to £1,817
➤ O2 (Telefonica UK Limited) – up to £1,178

The relevant (linked) cases against each operator are listed below.

Case Links by Operator

1627/7/7/23 – Mr Justin Gutmann v Telefonica UK Limited
1626/7/7/23 – Mr Justin Gutmann v Hutchison 3G UK Limited
1625/7/7/23 – Mr Justin Gutmann v EE Limited and BT Group PLC
1624/7/7/23 – Mr Justin Gutmann v Vodafone Limited and Vodafone Group PLC

The first certification stage of this case occurred yesterday with an initial hearing (CPO Application and Limitation) and the mobile operators promptly attempted to have it thrown out. The operators argued that the lawsuit is fundamentally flawed, not least because they say it alleges anti-competitive behaviour “in an industry renowned for its competitiveness” and because large parts of the case (dating back to 2007) were brought too late.

In addition, the operators argued that it was “extraordinarily difficult” for them to identify eligible class members. All of the aforementioned points do have some merit to them, although it’s not yet clear how the judge will respond. But even if the case isn’t thrown out before it reaches a full trial, then it’s possible that arguments like these may yet succeed in placing some additional restrains on the case or its scope.

Big legal cases like these often have to grapple with various complex issues, such as with respect to how the law approaches consumer choice, package / brand value and ignorance of contract details. At the same time mobile operators also have the freedom to set retail pricing however they so choose, albeit often restricted by the realities of natural competition (i.e. making your service too expensive can be counter-productive).

At this point it’s worth highlighting how the separate Collective Action on Land Lines (CALL) campaign recently tried and failed to argue a different class action case against BT (here), which related to the alleged overcharging of several million landline-only phone customers. But the court ultimately dismissed the case and found that BT’s “prices were not unfair, and therefore there was no abuse of dominant position.”

However, Gutmann’s case against the mobile operators argues something quite different from CALL’s case, which leaves open the door for a potentially very different outcome.