Ofcom Propose to Share Upper 6GHz Band for UK Mobile and WiFi

After conducting more research, the UK telecoms regulator, Ofcom, has today formally begun to consult on a proposal that will allow low power indoor WiFi and mobile broadband (4G, 5G etc.) networks to “share” access to the upper 6GHz radio spectrum band (6425 to 7125MHz). But full implementation could take years.

The regulator has already made the lower part (5925 to 6425MHz) of the 6GHz band available for WiFi under the new WiFi 6E, WiFi 7 and future standards (here), yet the Upper part has remained the subject of some debate. Mobile operators want to harness it (licensed) to deliver faster 5G based data speeds, while others say it should go toward licence-exempt consumer WiFi. Existing users of the band (e.g. fixed services, satellite, radio astronomy etc.) have also sought protection.

NOTE: Today’s consultation also proposes to allow outdoor and higher power Wi-Fi to operate, within the lower part of the band, under the control of an “automated database to protect other users from interference“. At present, Wi-Fi in this band is limited to low power indoor use only.

Suffice to say, both sides of the debate have been able to field strong arguments and Ofcom has, thus far, opted not to pick a side. Instead, the regulator has been exploring the option of “hybrid sharing” (details), which could potentially enable, with some performance caveats (i.e. co-existence without causing interference is a challenge), the use of both Wi-Fi and mobile in the Upper 6GHz band.

The big development today is that Ofcom has now progressed these ideas into a formal proposal, which is set out below. This will be open to feedback until 5pm on 8th May 2025.

Ofcom’s Proposal

Lower 6 GHz (5925–6425 MHz)

We are consulting on making standard power Wi-Fi (up to 4 Watts) available in the Lower 6GHz band provided it is under the control of an AFC database (this would include outdoor use). This would be subject to a clear expression of demand from industry and an indication that industry parties are willing to provide AFC database services.

Upper 6 GHz (6425–7125 MHz)

We are consulting on a phased approach to maximise the use of spectrum by enabling commercial mobile and W-Fi to share the Upper 6 GHz band. We include detailed proposals to make Wi-Fi available in the band in phase 1. We provide an overview of our expected approach for enabling shared use by mobile in phase 2, including measures that may be needed to facilitate coexistence between mobile and incumbents.

Phase 1 – Initial Wi-Fi access:
We are proposing to authorise low power indoor Wi-Fi (up to 250 milliwatts) across the whole band on a licence exempt basis. We intend to do this as early as feasible, ideally before end 2025.

Phase 2 – Adding mobile access:
We intend to propose the specific sharing mechanism between mobile and Wi-Fi, once the European harmonisation is clear. We are currently leaning towards a prioritised spectrum split as our preferred outcome with between 160 and 400 MHz prioritised for Wi-Fi. We expect the remainder (a minimum of 300 MHz) would be prioritised for mobile, enabling high power mobile deployments while still allowing Wi-Fi access to the full band where there is no mobile deployment.

We understand demand for this spectrum might be greater in high traffic areas, we therefore intend to authorise mobile use of the band in high density areas (possibly by award) and will decide on the authorisation approach for mobile outside high density areas in due course (possibly through local or smaller area-based licences).

The catch above with Phase 2 (adding mobile access) reflects the admittedly understandable decision to link this change with wider talks on “European harmonisation” (Europe is also looking to adopt a similar approach), with related discussions currently being expected to drag on toward completion by 2027. Suffice to say that it might be a while before mobile operators can harness this band.

Finally, on the changes to the lower part of the band, it’s worth noting that solutions involving the use of a remote database have a bit of a mixed history (e.g. TV White Space wireless technology largely seems to have gone the way of the Dodo). In that sense, we’re not surprised to see Ofcom linking this to the need for a clear expression of industry interest, although that does mean the change may not necessarily come to pass.

Vodafone–Three reveals leadership team

Press Release 

Following CMA clearance of the Vodafone UK Three UK merger in December 2024 (subject to legally binding commitments), and in anticipation of final deal completion in the coming months, Vodafone-Three has announced the company’s General Management Team

Max Taylor, CEO Vodafone UK, and CEO of the future merged entity, has appointed the following people to lead the new company:

  • Darren Purkis, CFO
  • Kelly Barlow, Strategy and Portfolio
  • Clare Corkish, HR
  • Andrea Dona, Networks
  • Nick Gliddon, Business
  • Stephen Lerner, Regulatory, Government Affairs & Company Secretary
  • Nicki Lyons, Corporate Affairs & Sustainability
  • Stephen Reidy, IT
  • Jon Shaw, Consumer Operations
  • Rob Winterschladen, Consumer
  • Andy Yorston, Legal, Security, Compliance & Risk

The appointments followed a robust selection process and were approved by the MergeCo Governance Board, with representatives of both Vodafone Group and CK Hutchison as shareholders of the future merged company. The General Management Team appointees will transition into their new roles once the CMA process is fully complete and the new company, [MergeCo], is created, with the date of completion yet to be announced.  Until then, all appointees will continue in their current roles at either Vodafone UK or Three UK, with both companies and teams continuing to operate separately until the merger is finalised.

Max Taylor said: “I would like to congratulate everyone on their new appointments. The new leadership team are all looking forward, following completion of our merger, to integrating our two companies and deliver on our commitment to build the UK’s best network for our customers”.

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Ofcom Shames TalkTalk and O2 for UK Telecoms Complaints – Q3 2024

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for attracting the most complaints about broadband, while O2 took the most flak mobile and Virgin Media was put on the naughty step for Pay TV.

Take note that the regulator’s report only covers complaints that Ofcom itself has received and not those sent directly to an ISP, the ISPA or an Alternative Dispute Resolution (ADR) complaints handler (i.e. Communications Ombudsman or CISAS). Ofcom does not deal with individual complaints, but they do monitor them and can take action if enough people raise a concern.

NOTE: Ofcom received 57,374 complaints via calls, web forms, emails, social media and letters directly from consumers in 2022/23, which is down from 76,135 in 2021/22 and 96,051 in 2020/21.

Otherwise, the results below reflect a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers per provider), which makes it easier to compare providers in a market where ISPs can vary significantly in size. But sadly, the study only covers feedback from the largest ISPs (i.e. those with a market share of at least 1.5%) due to limited data.

Take note that the proportion of people who were satisfied with their communications services in 2023 was 77% for landline services, 82% for broadband and 87% for all mobile services. Sadly, we don’t yet have any figures for 2024 or 2025 as Ofcom seems to have stopped tracking this.

Fixed Line Home Broadband Complaints

TalkTalk attracted the most broadband moans in Q3 2024, with customers’ complaints mainly being driven (33%) by issues with faults and service provision. On the flip side, Sky Broadband once again attracted the fewest complaints of all the listed providers.

  Q4 2023 Q1 2024 Q2 2024 Q3 2024
BT 11 9 10 10
EE 9 14 14 13
NOW TV / Broadband 18 22 18 12
Plusnet 9 8 6 8
Sky Broadband 5 6 5 5
TalkTalk 13 11 10 14
Virgin Media 20 18 15 12
Vodafone 14 16 12 11
Industry Average 12 12 10 10

Devesh Raj, Chief Operating Officer of Sky, said:

“Sky has received the fewest complaints in total to Ofcom across all categories out of all providers. This success is a testament to the outstanding efforts of our teams across all departments, from technology to customer service, enabling us to deliver the best possible Sky experience.”

Fixed Line Phone Complaints

Meanwhile, EE, NOW TV and TalkTalk all jointly attracted the most complaints for fixed line phone services, with their customer complaints being mainly drive by issues with faults and service provisions. By comparison, Utility Warehouse continued to attract the fewest complaints for the third consecutive quarter, followed closely by Sky.

  Q4 2023 Q1 2024 Q2 2024 Q3 2024
BT 7 5 7 6
EE 3 11 15 8
NOW TV / Broadband 10 12 10 8
Plusnet 6 5 5 6
Sky Broadband 2 2 2 2
TalkTalk 9 8 5 8
Utility Warehouse 1 0 1
Virgin Media 13 11 8 7
Vodafone 4 5 3 3
Industry Average 7 6 5 5

Mobile Complaints

Mobile operators enjoy lower complaint levels than fixed line providers, but that didn’t stop O2 from attracting the most moans again, which were primarily driven by issues with complaints handling. By comparison, both Sky Mobile and Tesco Mobile attracted the fewest gripes.

  Q4 2023 Q1 2024 Q2 2024 Q3 2024
EE 2 2 2 2
O2 5 7 7 5
Sky Mobile 2 2 2 1
Tesco Mobile 2 1 1 1
Three UK 4 4 3 3
Vodafone 2 2 2 2
iD Mobile 3 4 3 2
Industry Average 3 3 3 3

Pay TV Complaints

Finally, Virgin Media attracted the most complaints for Pay TV services, while Sky TV and TalkTalk received the fewest complaints.

  Q4 2023 Q1 2024 Q2 2024 Q3 2024
EE (prev. BT) 7 2 9 8
Sky TV 2 2 1 2
TalkTalk 2 3 2 2
Virgin Media 13 11 9 9
Industry Average 5 4 4 4

In response to this report, TalkTalk have said they “continue to invest heavily in customer experience“, both in terms of their frontline agents and their digital experience. The operator has also boasted of using AI features to enhance their customer services and expects to see an improvement in Ofcom’s next report.

A TalkTalk spokesperson said:

“We have always been committed to delivering the best possible service for our customers. While this number represents a very small proportion of our total customer base, we are disappointed, and determined to improve on it.

We continue to invest to enhance the way we work with customers, making it easier than ever to get in touch with us through a variety of contact methods, and expect to see this reflected in future reports.”

Similarly, the CEO of Virgin Media and O2, Lutz Schüler, has posted a new blog on the steps they’re taking to improve customer service. To summarise, the operator said their goal is to provide consistently exceptional service and give all their customers confidence that where they do have an issue, they will be able to contact them easily and have it resolved quickly and effectively. As part of this, the operator highlighted some of their recent improvements:

  • By the end of last year, we reduced the number of Ofcom complaints by 48% compared with the average monthly run rate in 2023.
  • In December, complaints relating to Virgin Media were at the lowest levels since 2017, while complaints about O2 hadn’t been lower for two years.
  • In the past three months, 92% of complaints raised were resolved within 24 hours.
  • We’ve reduced call transfers for both Virgin Media and O2 customers by 18% and 12% respectively since the start of 2024, while average call waiting times reduced from two minutes in 2023 to 44 seconds in the past three months, and just 20 seconds in January alone.

Ofcom’s Consumer Complaints Report Q3 2024
https://www.ofcom.org.uk/../telecoms-and-pay-tv-complaints

EU launches ‘InvestAI initiative’ to bring €200 bn of investment to AI development 

blue and white flags on pole

News 

“This large AI infrastructure is needed to allow open, collaborative development of the most complex AI models and to make Europe an AI continent,” the European Commission said

The European Commission has launched InvestAI, a €200 billion initiative aimed at accelerating AI investment and innovation across Europe. Central to the plan is a €20 billion investment in AI gigafactories, designed to provide the computing power needed for AI development.  

The InvestAI fund will support the creation of four AI gigafactories across Europe. These factories will focus on training some of the most complex AI models, which require powerful computing systems. Each gigafactory will feature 100,000 advanced AI chips, four times more than the AI factories currently being built. 

“AI will improve our healthcare, spur our research and innovation and boost our competitiveness. We want AI to be a force for good and for growth. We are doing this through our own European approach – based on openness, cooperation and excellent talent,” said EC President Ursula von der Leyen in a statement. 

“But our approach still needs to be supercharged. This is why, together with our Member States and with our partners, we will mobilise unprecedented capital through InvestAI for European AI gigafactories,” she continued. 

These gigafactories will be the largest public-private partnership in the world dedicated to AI. They will help ensure that even smaller companies have access to the high computing power needed to develop the next generation of AI technologies. 

The initiative will be structured with a layered funding model, offering varying levels of risk and return. The European Commission will reduce the investment risks for partners by using existing funding from programs such as Digital Europe, Horizon Europe, and InvestEU. Member States will also contribute by using funds from their own programs, while the investment mix will include grants and equity to fuel AI innovation. 

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Also in the news: 

LINX Surpasses 725Gps of Traffic at Manchester UK Internet Exchange

The not-for-profit London Internet Exchange (LINX), which handles a large chunk of UK and global data traffic through their switches via around 900 members (broadband ISPs, mobile operators etc.), has today announced that their regional internet exchange in Manchester has hit a new “record maximum traffic peak” of 725Gbps (Gigabits per second).

The exchange states that LINX Manchester has seen consistent growth in traffic, rising by an average of 100-200Gbps throughout 2024. At least part of this growth has been fuelled by recent developments, such as the £23.8m project (public investment) to deploy a new wholesale Dark Fibre network across the area, which was part of the previous Government’s Local Full Fibre Network (LFFN) programme.

To further enhance Manchester’s internet connectivity, LINX’s new location on its Manchester network went live in September last year at the Lunar Digital Data Centre, providing peering and further interconnection services to deliver improved performance, increased redundancy and lower network latency by keeping traffic local to the Manchester area.

Datum is another of the data centre partners on the LINX Manchester network and its MCR2 data centre in South Manchester is due to go live by the end of Q1 2025.

Colin Peckham, LINX Interconnection Specialist, said:

“Manchester is a thriving hub of business and technology, at the forefront of innovation and economic growth, so it’s vital that the area has fast, resilient network infrastructure. Working with our data centre partners in the area, we’re able to quickly deploy advanced peering and cross-connect services to strengthen connectivity in the region and best support the people and businesses driving forward growth. Keeping traffic local keeps latency low and bolsters network security to ensure that internet access remains strong and operational for longer.”

LINX-Manchester-Traffic-Feb-2025

Fibrus CEO Apologises for Lengthy Broadband Outages in Northern Ireland

The CEO and Co-Founder of UK ISP Fibrus, Dominic Kearns, has apologised to the several thousand premises in Northern Ireland that are still without access to their full fibre broadband network following Storm Éowyn (pronounced ‘Ay-oh-win’), which struck nearly three weeks ago. But most of their customers are now back online.

The storm, which was the result of explosive cyclogenesis (aka – a weather bomb), struck parts of the United Kingdom on Friday 24th January 2025 (here and here) and focused most of its destructive energy (wind speeds of up to 114mph) on Ireland, Northern Ireland and Scotland. Since then, network operators across the country, particularly Openreach and Fibrus, have scrambled to repair significant levels of network damage (here).

At its peak Fibrus was having to deal with the loss of service to 40,000 premises (customers), which by around 5-6th February had been reduced to 6,000 premises and the latest figure given yesterday is that around 2,800 customers are still offline. We should point out that sometimes the ultimate cause for such issues has been a lack of mains power, which often gets conflated with broadband, but is ultimately an issue for the power companies.

Most of those still offline are understood to be in the Fermanagh, South Tyrone and Mid Ulster areas. Fibrus is already offering compensation to those customers who have been offline for more than 48 working hours, which amounts to £5 per day – until the service is back online.

Dominic Kearns, CEO of Fibrus, said:

“Since recording this message our teams have made further progress and our storm faults now sit at less than 1% of our network at around 2,800 customers out of service. We are making great progress but I wanted to take the opportunity to apologise to those that remain offline. This storm has left its mark on rural NI.

Unlike the electricity network ours is more complex and we have dependencies on others such as Openreach to enable us to make the necessary fixes. Our engineering resourcing on the ground are 700% of what they normally are and our call centre has 80% more capacity than usual. I want to assure you that we are working tirelessly to get our communities and customers back connected again.”

Readers can find a video of Dominic’s apology on LinkedIn (we wish they’d put it on YouTube too so it can be embedded) and it’s worth noting that at least one other alternative network, Welsh ISP Ogi, has sent some of their engineers into Northern Ireland (here) to help support Fibrus’s teams in the field.

We should point out that it’s sadly not uncommon, after a major storm, for some remote rural areas to experience protracted network outages lasting several weeks or longer (Openreach sees a few of these each year). Such major events, which can impact a wide area, represent an extreme challenge for network operators to tackle and this can put a strain on their resources.

This is before we even consider that the network operators have to work with other suppliers (e.g. energy providers), which will be facing challenges of their own. Not to mention the usual delays from the need to secure road permits/permissions from local authorities for certain jobs, as well as constraints in the availability of materials and the requirement to make a site safe before engineers can start work.

Virgin Media O2 Switches on 5G Standalone for UK Businesses

After launching their first commercial 5G Standalone (SA) based mobile broadband network for consumers in February 2024 (here), mobile operator O2 (Virgin Media) has today expanded the service’s availability to include large enterprise, public sector, and SME (business) customers on eligible tariffs.

Just to recap. 5GSA networks are pure end-to-end 5G that can deliver ultra-low latency times, greater energy efficiency, better speeds (particularly uploads), network slicing, improved support for IoT devices, support for Voice over New Radio (VoNR or Vo5G) and increased reliability and security etc. Most existing 5G networks use a Non-Standalone (NSA) approach, which is hobbled by being partly reliant upon older and slower 4G infrastructure.

Breaking news.. more to follow..

Vodafone UK Send Mixed Messages Over Static IP Availability for Broadband

Mobile operator and UK ISP Vodafone has today confirmed to ISPreview that customers of their fixed line consumer broadband packages, which are supplied over Openreach and CityFibre’s national networks (FTTC and FTTP), should still be able to request a Static IP (Internet Protocol) address. But this is despite some support staff telling users the opposite.

Most home broadband users will either have a changeable (Dynamic) or shared (CGNAT etc.) IP address, while a ‘Static’ (or ‘Fixed’) IP address doesn’t change, unless there’s a major network migration. Static addresses are useful for running servers, hosting domains, certain security environments, advanced network setups and getting around problems caused by Carrier Grade NAT (where relevant) etc.

Vodafone’s home broadband packages have typically always been sold alongside a Dynamic IP address, which is fairly normal. But the provider has long had a policy where customers could contact support and get a Static IP added to their accounts for free. This is an attractive offer, given that a lot of other providers will charge premiums of c.£1-£5 or more per month to get such an address (it’s usually considered more of a ‘business’ feature).

The bad news is that one of our community members (5GAllDayLong) recently spotted that Vodafone appeared to be rejecting new requests for a Static IP address when asked via Live Chat (here). In response, one of Vodafone’s community moderators simply said: “The Static IP service is no longer available for consumer account customers.” But Vodafone’s media team now says the feature is still available.

A spokesperson for Vodafone told ISPreview:

“Vodafone strives to meet our customers’ connectivity needs wherever possible and continues to offer IPv4 static addresses upon request for both consumer and business customers. Given the global scarcity of IPv4 addresses, we have implemented several strategies and are actively transitioning to IPv6, which provides a significantly larger address space.”

Naturally, we have queried what the operator means by “several strategies“, as clearly the odd customer has struggled to get a Static IP assigned to their accounts. But it’s currently unclear whether this is part of such a strategy or merely an isolated facet of a poorly informed support agent (hopefully only the latter).

Speaking of IPv6, the roll-out of related addresses to their fixed broadband base should be on course to complete by around the end of March 2025 (here), assuming the operator is still keeping to its plan. But Vodafone’s mobile base is another matter, and there’s currently no known plan for when that may see the same transition.

Vodafone and Three UK Confirm New Leadership Team for Merger

Mobile network operators Vodafone and Three UK (CK Hutchison) have this afternoon announced their newly formed General Management Team for the future merged company. The new appointments followed a selection process and were approved by the MergeCo Governance Board, with representatives of both operators as shareholders of the new entity.

Just to recap. The merger, which was approved by the CMA in December 2024 (here) and is said to be worth £15bn+, will see Vodafone retain a 51% slice of the business and CK Hutchison (Three UK) hold 49%. Both operators have previously promoted the deal as being “great for customers, great for the country and great for competition,” while also resulting in a major £11bn investment to upgrade the UK’s 5G mobile (broadband) infrastructure and coverage.

NOTE: The combined business aspires to reach more than 99% of the UK population with their 5G Standalone (SA) network by 2034 and push fixed wireless access (mobile home broadband) to 82% of households by 2030, among other things.

The final deal is expected to reach completion in the “coming months” and, just ahead of that, Max Taylor, CEO of Vodafone UK, and CEO of the future merged entity, has today appointed the following people to lead the new company. Max Taylor added: “I would like to congratulate everyone on their new appointments. The new leadership team are all looking forward, following completion of our merger, to integrating our two companies and deliver on our commitment to build the UK’s best network for our customers”.

  • Darren Purkis, CFO
  • Kelly Barlow, Strategy and Portfolio
  • Clare Corkish, HR
  • Andrea Dona, Networks
  • Nick Gliddon, Business
  • Stephen Lerner, Regulatory, Government Affairs & Company Secretary
  • Nicki Lyons, Corporate Affairs & Sustainability
  • Stephen Reidy, IT
  • Jon Shaw, Consumer Operations
  • Rob Winterschladen, Consumer
  • Andy Yorston, Legal, Security, Compliance & Risk

The General Management Team appointees will transition into their new roles once the CMA process is fully complete and the new company, [MergeCo], is created, with the date of completion yet to be announced. Until then, all appointees will continue in their current roles at either Vodafone UK or Three UK, with both companies and teams continuing to operate separately until the merger is finalised.

CityFibre turns a full-year profit for the first time 

News 

UK altnet CityFibre has announced its 2024 annual results, reporting its first full year of profitability, with a 34% revenue increase to £134 million

The company’s consumer revenue rose by 73%, while it added 181,000 net new customers, bringing the total number of live customers to 518,000. CityFibre’s fibre network now covers 4.3 million premises, with 4.1 million Ready for Service (RFS). 

CityFibre’s involvement in the Project Gigabit initiative also delivered £865 million in government subsidies to bring fibre to underserved areas. The company added 900,000 premises through new government-funded projects and the acquisition of Lit Fibre, which contributed 280,000 premises to its network. 

“2024 was a definitive year for CityFibre. We achieved our first full year of profitability, signed a new strategic partnership with Sky, which doubled our retail sales capacity, and solidified our position as the UK’s leading independent wholesale network, said CEO Greg 

“As we look ahead to 2025 and beyond, we are confident in delivering accelerated, profitable growth across our expanding platform, with half the UK broadband market now served by our partners. We will also harness our increased participation in government’s Project Gigabit and make the most of a rapidly emerging altnet consolidation opportunity, realising the benefits of infrastructure competition for consumers, businesses and for the UK.” 

Key highlights of the year included Sky and CityFibre announcing a long-term partnership allowing Sky to offer full fibre services over CityFibre’s network. The agreement significantly expands CityFibre’s addressable market, which now covers 49% of the UK broadband market. Services are set to launch this year. 

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