Contributed Article
This is part 1 of a two-part series exploring how Vitrifi leverages NATS in building its Workflow Automation Platform.
Building on concepts discussed in its Synadia Guest Blog which explores the technical underpinnings of NATS, this blog examines how Vitrifi’s platform transforms telecoms workflows, highlighting how advanced automation enables agility, resilience, and scalability in an increasingly complex industry landscape.
The future of workflow automation in telecoms
The telecoms industry is at a pivotal juncture. With growing demand for seamless connectivity, operators must balance real-time responsiveness, scalability, and reliability while managing legacy constraints and fragmented workflows. Traditional approaches struggle to meet these challenges, leading to inefficiencies, higher costs and customer dissatisfaction.
Vitrifi’s cloud-native Workflow Automation Platform solves this problem. It unifies workflows, reduces operational complexity, and enables dynamic scaling – all powered by NATS, a cutting-edge messaging system optimised for real-time automation.
The platform is designed to be industry-agnostic, yet its initial focus on telecoms highlights the unique challenges and opportunities within this sector. By enabling cost savings, improving energy efficiency, and enhancing customer satisfaction, these advantages underscore the platform’s transformative potential, equipping telecoms operators to navigate today’s fast-paced and evolving landscape with greater efficiency and agility.
Why telecoms needs smarter workflow automation
Effective automation in telecoms requires more than just task execution. It must:
- Handle thousands of concurrent events in real-time.
- Deliver resilience and fault tolerance, ensuring uninterrupted service.
- Adapt to diverse environments, integrating across multi-cloud and hybrid infrastructures.
- Provide scalability, customisation and dynamic responsiveness.
Existing tools do not meet these needs, so Vitrifi created a Workflow Automation Platform designed for efficiency and flexibility. It supports industry-standard workflows with BPMN 2.0 compatibility, processes data in real-time and works seamlessly across multi-cloud environments. At its core is Shar, an open source workflow engine developed by Crystal Construct with Vitrifi’s support, alongside NATS, which enables real-time state management and seamless communication.
How Vitrifi’s workflow automation platform works
The platform consists of two key components:
- Content Management System (CMS): A user-friendly hub for designing tasks, creating workflows, and monitoring performance.
- Core Engine: The operational backbone of the platform, that brings workflows to life, featuring:
- Shar – a workflow engine that interprets BPMN 2.0 files and orchestrates task execution.
- Trigger Server (TS) – converts events into workflow triggers/initiation commands.
- Task Runner (TR) – dynamically scales processing based on demand.
With NATS serving as both a messaging platform and a key-value store, Vitrifi’s workflow automation architecture ensures real-time updates and fault-tolerant workflows, even in the most complex environments.
The diagram below illustrates how Vitrifi uses NATS to facilitate seamless communication and real-time updates across these components:
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Key: UI (User Interface), TS (Trigger Server), API (Application Programming Interface), Shar (Workflow Engine), DB (Database), TR (Task Runner)
Leveraging NATS for next-gen workflow automation
At the core of Vitrifi’s platform lies NATS, a lightweight yet powerful messaging system that acts as the backbone of its architecture. NATS extends far beyond basic message passing, serving as a universal transport layer for real-time automation. It’s versatility enables real-time state management, event-driven workflows and seamless cross-system integration, making it indispensable for telecoms-grade automation.
To illustrate its impact, let’s examine how NATS operates in real-world scenarios.
A real-world scenario: Imagine deploying workflow automation in a multi-cloud environment:
- The Content Management System (CMS) and Core run in a cloud provider.
- Another Core deployment operates in a private data centre.
- A NATS cluster spans both environments.
If the cloud deployment encounters issues, the private data centre seamlessly takes over operations. This is possible due to NATS’ asynchronous event-processing capabilities and cross-cluster extensions. Coupled with the Core’s reliance on NATS as a messaging and state-management platform, this architecture guarantees resilience, continuity, and fault tolerance, even in complex distributed environments.
Here’s how Vitrifi is leveraging NATS across key application areas:
- Real-time state management (NATS as a Database)
NATS’ Key Value (KV) Store functions as a distributed, real-time database, enabling precise tracking and management of workflow states.
- Live State Tracking: Workflows progress in real-time with precision.
- Data Consistency: Synchronisation across multi-cloud and hybrid deployments.
- Built-in Auditability: Secure revision history for compliance and debugging.
- Automatic Cleanup of Transient Data.
For example, in a global telecoms network, the KV Store synchronises workflow states seamlessly, minimising downtime during outages.
- High throughput message streaming (NATS JetStream)
In telecoms operations, the ability to efficiently handle high throughput is non-negotiable. NATS JetStream processes thousands of workflow states per minute with high reliability and minimal latency, enabling:
- Event Replay for Auditing and Debugging: Ensures operators can audit, debug, or retry workflows without risk of duplication or data loss.
- Dynamic Workload Scaling: Adapts instantly to demand fluctuations, ensuring stable performance during peak operations.
- High-Volume Message Handling: Ideal for operations like provisioning services or handling simultaneous customer requests.
- Low-Latency, High Reliability Processing: Essential for telecoms-grade automation.
- Exactly-once execution for business-critical tasks
In telecoms workflows, data integrity is paramount. Precise, non-duplicated execution is non-negotiable.
This capability guarantees precision in critical workflows such as billing operations, service activations and fault management, where even minor inaccuracies can have significant consequences.
- Billing Operations: Preventing overcharges or missed transactions.
- Fault Management: Ensuring network events trigger exactly one resolution action.
- Seamless integration with other systems
Telecoms workflows often involve interactions with a diverse array of third-party APIs, legacy systems, and cloud services. NATS acts as a central integration hub, bridging gaps between disparate systems and enabling seamless interoperability across hybrid architectures.
Whilst Vitrifi’s Workflow Automation Platform is a standalone solution, it also integrates across its wider portfolio. For instances where integration with other systems is required, such as receiving messages from another NATS deployment or cluster, Vitrifi leverages NATS Leaf Nodes to establish seamless and efficient connectivity, enabling:
- Cross-Platform Communication: Connecting legacy and cloud-native systems.
- Multi-Region Deployments: Ensuring seamless failover and business continuity.
- Resource management
Efficient resource utilisation is critical in telecoms operations, where demand can fluctuate dramatically. NATS centralises real-time scaling, load balancing, and resource optimisation, ensuring peak efficiency.
Key capabilities include:
- Dynamic load balancing: Tasks are distributed across workloads, optimising performance and preventing bottlenecks.
- Real-time scaling: Resources are automatically scaled up or down based on live demand, ensuring efficiency during workload peaks.
- Streamlined monitoring: Operators can track performance metrics directly within the system to address bottlenecks proactively.
For example, before initiating a workflow, NATS ensures all necessary validations are complete through asynchronous request-reply messages, enhancing overall reliability while maintaining the loosely coupled design of distributed systems.
- Handling multi-tenancy
Being able to serve multiple telecoms operators and their respective retail service providers simultaneously requires robust multi-tenancy capabilities with built-in data security, operational isolation, and equitable resource distribution capabilities.
NATS achieves this through:
- Account-level isolation: Provides separate environments for each tenant, ensuring no overlap of data or workflows.
- JWT-based authentication: Adds an additional layer of security while maintaining flexibility.
- Hierarchical data segmentation: Organises data streams by tenant, workflow, and task, simplifying debugging and monitoring.
This model allows telecoms operators to manage multiple customers, regions, and service tiers simultaneously while maintaining performance and security. With NATS, Vitrifi can offer seamless scalability to telecoms operators while preserving the integrity of their multi-tenant environments.
Operational and financial impact
By embedding NATS into its architecture, Vitrifi delivers significant measurable advantages for telecoms operators:
- Cost Efficiency: Reduces operational inefficiencies and frees-up resources for higher value/strategic initiatives.
- Operational Efficiency: Faster workflows and dynamic resource management minimise delays and optimise performance.
- Enhanced Resilience: Built-in fault tolerance ensures uninterrupted service delivery, even in complex, distributed environments.
- Effortless Scalability: Operators can handle increasing workloads seamlessly without the need for significant infrastructure upgrades.
- Energy Efficiency: Dynamic scaling reduces energy consumption, supporting sustainability goals.
- Superior Customer Experience: Rapid issue resolution and real-time updates enhances customer satisfaction and builds loyalty.
These benefits empower telecoms operators to optimise their operations, improve customer retention, and stay competitive while preparing for the demands of a rapidly evolving industry.
Beyond telecoms: A platform for all industries
Whilst initially focused on telecoms, Vitrifi’s Workflow Automation Platform is designed for broader applications. Examples include (but not limited to):
- Finance: Automating compliance and fraud detection.
- Healthcare: Streamlining patient data management across systems.
- Logistics: Optimising supply chain operations in real-time.
This industry-agnostic approach ensures that businesses across sectors can leverage automation for improved efficiency and resilience.
Final thoughts: Redefining automation with NATS
For Vitrifi, NATS is more than just a messaging system, it is the foundation of its scalable, event-driven Workflow Automation Platform, enabling telecoms operators and businesses across industries to simplify complex workflows and drive meaningful transformation.
What’s next?
Part 2 of this series will explore Shar, the purpose-built workflow engine, and how it works alongside NATS to redefine automation for the telecoms industry.
About Vitrifi
Established in 2021, and headquartered in London, UK – Vitrifi is an innovative platform designed to transform the telecoms industry’s fragmented legacy systems into a unified, data-driven ecosystem. By treating everything as data, Vitrifi enables operators to deliver seamless customer journeys while automatically fixing, adapting and optimising processes in real time.
This revolutionary approach empowers telecoms operators to overcome the limitations of legacy systems, creating a platform that reflects the ideal infrastructure they would build from scratch today. Leveraging live analytics, machine learning and AI, Vitrifi’s autonomic ecosystem integrates seamlessly to deliver unparalleled efficiency and performance.
With Vitrifi, telecoms operators can streamline workflows, enhance operational efficiency, and deliver exceptional customer experiences, paving the way for long-term transformation and success.
To learn more, visit www.vitrifi.net