UK Broadband ISP Vfast Launch New Customer Support Hub | ISPreview UK

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Kent-based independent internet provider Vfast (Orbital Net), which sells broadband packages to homes via a mix of wireless (FWA) and full fibre (CityFibre and OFNL etc.) networks, has today announced that they’ve launched a new Customer Support Hub – a dedicated online platform designed to “make finding answers faster, simpler, and more convenient“.

The new hub seems like a more useful support page for the service, which provides access to nearly 100 helpful articles, step-by-step guides, account support information, troubleshooting tips, and expert advice to help customers get the best performance from their connection. This is something that a lot of other ISPs already have in one form or another.

As part of our ongoing commitment to being a truly customer-focused ISP, we’re always looking for ways to improve how we support you. While our ticket system, phone line, and chatbot remain available, we know many customers prefer quick, self-service solutions,” said a spokesperson for the provider. “We’ll continue adding new guides and helpful content, so keep checking back.”

What’s in the new Customer Support Hub?

  • Router and equipment setup guides
  • Step-by-step troubleshooting for common issues
  • Account and billing support information
  • Wi-Fi optimisation tips
  • Searchable FAQs and how-to articles
  • Regularly updated support content
  • Instant access to answers
  • Simple, easy-to-follow guides
  • Searchable support articles
  • Support available anytime, anywhere

Broadband Altnets See Encouragement in UK Gov’s Statement of Strategic Priorities | ISPreview UK

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The Independent Networks Co-operative Association (INCA), which represents many of the UK’s alternative broadband networks, has today welcomed the Government’s publication this week of their proposed Statement of Strategic Priorities (SSP) for telecommunications – suggesting it aligns with their perspective on the market and future policy desires.

The SSP typically reflects a legal mechanism that is underpinned by part of the Digital Economy Act 2017 and is designed to set out the strategic priorities to support growth, which Ofcom must have regard to when exercising its regulatory functions. The previous Conservative government set one of these for telecoms in 2019 and the current Labour government began drafting one last July 2025 (here).

NOTE: Ofcom must update on the action it has taken in response to the SSP every 12 months.

In the broader sense, the Proposed SSP does not usually offer much in the way of surprises and largely summarises targets and programmes that the government, industry and Ofcom were already in the process of doing. But such summaries can still be useful by virtue of helping people to see what broad issues and challenges are currently occupying the industry, as well as how much progress is being made on them.

However, INCA appears to have dug a bit deeper into the text, while choosing to seeing it as a clear signal that competition and investment will remain central to the Government’s telecoms policy. In particular, the association points to the stronger direction it appears to give Ofcom on early intervention, as well as references to Openreach’s sometimes divisive Equinox discounts on FTTP lines, and the restatement of the fair bet principle, among other things.

The Department for Science, Innovation and Technology has adopted a firmer and more directive tone, strengthening expectations that Ofcom must have proper regard for the SSP and improving reporting and transparency,” said INCA’s announcement. The association believes the outcome is a “major win for Altnets on a number of fronts“, stating that it:

  • Is a clear endorsement of early intervention where there is a risk of harm to competition, with Ofcom encouraged to act on credible risk rather than waiting for proven damage. 
  • Reinforces the expectation that market distortions must be addressed promptly – with the explicit reference to the equinox pricing framework – providing greater certainty for investors and Altnets.
  • Underlines that the transition from copper to full fibre must not undermine wholesale competition, key for Altnets to continue to compete and deliver for consumers and businesses nationwide.
  • Gives clear recognition of the need to protect incentives for those investing in new fibre infrastructure with the strong restatement of the fair bet principle for all investors, giving reassurance to the financial community backing independent networks.
  • Strengthens the investment case across the UK with the emphasis on business connectivity, and rural deployment further strengthens the investment case across the UK.
  • Rural deployment further strengthens the investment case across the UK.

In addition, while the SSP signals a future move towards equivalence of input in Physical Infrastructure Access (i.e. access to run fibre via Openreach’s existing cable ducts and poles), it stops short of immediate implementation. INCA believes a clearer pathway would provide greater certainty. On PIA pricing, the focus on transparency and long term certainty was welcomed by the Association which stated its commitment to engage constructively to ensure arrangements support sustainable competition in all parts of the country.

Paddy Paddison, Chief Executive of INCA, said:

“This is an important moment for the sector. The government has backed Altnets, they have backed early intervention to protect competition, reinforced the fair bet principle for investors, and made clear that the fibre transition must not weaken wholesale competition.

We were also full of praise for the support we’ve had from Minister Baroness Lloyd following a meeting on Monday 12 January where our members shared the challenges of our industry alongside the opportunities of a competitive marketplace.”

Our members are delivering gigabit connectivity at pace across the UK. This clear directive strengthens the framework that allows them to continue doing so, with competition and long-term investment firmly at its heart.”

A spokesperson for ITS Fibre said:

“ITS welcomes the SSP, taking a positive view of its approach and hope that OFCOM fully reflect this in the closely forthcoming Telecoms Access Review (TAR) consultation that is due to be published this quarter. In particular, being the most significant ‘Altnet’ focused wholly on the Business Market we are encouraged by direct references to the importance of further infrastructure competition into business areas without current competitive deployments and the statement that this should be a priority.

We also welcome the reference that supports specifically the development of plurality within the leased line market. We are pleased that our work with INCA has resulted in the recognition in the SSP of these areas that fully support the Governments pro-competition, pro-growth agenda.”

A spokesperson for CommunityFibre said:

“We warmly welcome the Government’s decision to act on the evidence provided by Community Fibre and INCA. By amending the Statement of Strategic Priorities to explicitly include the ‘fair bet’ principle, Ministers have sent a crucial signal that regulation will support all firms making large investments to upgrade the UK’s broadband network, rather than protecting the returns of the incumbent alone.

This clarity is essential to encourage further investment which delivers the competition that drives the nation’s economic growth.”

We’d probably caution against reading too much into what the SSP might deliver, since there’s often a gap between the drive or positivity of its language and actual delivery. The real key will be in what Ofcom ultimately decides next month when they publish the outcome of their 5-yearly Telecoms Access Review 2026 (TAR), which will set the core market rules until 2031. But we aren’t expecting this TAR to deliver too many significant changes, as it’s more of an interim update to the existing national regulatory strategy.

Community Wireless Broadband Network on Tiree in Scotland Set to Close | ISPreview UK

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A Fixed Wireless Access (FWA) broadband network that serves the remote Inner Hebrides (Scotland) island of Tiree – Tiree Broadband – has today announced that it is to close on 1st June 2026 after operating for the best part of two decades. Put simply, the local service is said to be “no longer needed“.

The provider was originally setup as a not-for-profit company that was established by the Tiree Community Development Trust (Tiree CDT), which is owned and managed by the local community. Back in 2017 the provider also secured £80,000 from the Community Broadband Scotland (CBS) programme to help upgrade their local wireless broadband network to support “superfast” speeds of 30Mbps.

However, in recent year’s Openreach have been deploying their Fibre-to-the-Premises (FTTP) network across the island, which is before we also consider the presence of Starlink’s LEO satellite broadband service that can now offer relatively low latency 100Mbps speeds from just £35 per month. Suffice to say that the small island community now has options that never existed before.

Tiree Broadband Announcement

Tiree Broadband will be closing on 1st June of this year.

The plan was for the service to exist until it was no longer needed. That time has arrived! Now that fibre is here and people have moved across to it, the Tiree Broadband service is costing more to run than it is earning, and it’s time to wind it down.

As of the 1st June your Tiree Broadband service will stop and you will no longer receive an internet connection through it. If you have not yet ordered your fibre, please do so as soon as possible. This is a good place to start – https://www.openreach.com/fibre-broadband

If fibre is not available to your property or you cannot get an installation date before 1st June, email broadband@tireetrust.org.uk with your address and we will flag it with Openreach. If you don’t want fibre broadband then satellite options, or 4G are also available.

We know that many people have tireebroadband.com email addresses. We plan to ensure those are still available, and will be in touch with you individually about that.

We will keep you updated as we continue to wind down. For now, thank you for the support over the years – and your help over the next few months will be much appreciated!

Credits to Thinkbroadband for spotting this development.

Quickline Connect 7 More East Yorkshire Communities to Gigabit Broadband | ISPreview UK

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Rural UK ISP Quickline, which is building a new gigabit-capable full fibre (FTTP) and fixed wireless (FWA) network across parts of Yorkshire and Lincolnshire in England (3-Year Rollout Plan), has revealed that a further 7 communities in East Yorkshire (England) have now been connected as part of their associated Project Gigabit contract.

Just to recap. The provider holds several contracts under the Government’s £5bn Project Gigabit scheme, including the £118.9m (public subsidy) one for the East Riding of Yorkshire and Lincolnshire (Lot 23), which was announced back in July 2024 and originally aimed to reach around 72,000 additional premises over the next few years (officially the contracted figure is currently 47,800).

NOTE: Quickline is funded by c.£500m from Northleaf Capital Partners, as well as c.£300m of public subsidy from four Project Gigabit contracts (here, here and here), plus c.£225m in term loans and debt guarantees from the National Wealth Fund and a £25m term loan from NatWest.

According to the latest data from the Government’s Building Digital UK (BDUK) agency (here), Quickline has so far covered 13,270 premises under this contract. The latest seven locations to go live on the new network include Langtoft, Rudston, Kilham, Cherry Burton, Etton, Catwick and Tickton – reflecting about 2,000 premises (note: two thirds of that is via Project Gigabit and the rest are part of Quickline’s commercial build).

Lauren Robson, Quickline, said:

“Some of these communities are small, quite isolated and have been waiting a long time for decent connectivity. We’re incredibly proud to be involved in delivering a network that is making a real difference to the lives of people who live and work here.”

Quickline currently aims to extend gigabit-capable broadband to a further 360,000 UK premises across thousands of rural communities (roughly 170k via publicly funded projects and almost 200k from commercial builds). The provider recently reported that they ended 2025 with 200,000 premises passed via full fibre (plus 200k more via wireless).

Customers of the service currently pay from just £24.99 per month on a 24-month minimum term for symmetric speeds of 200Mbps, which rises to £32.99 for 1000Mbps (1Gbps). New subscribers can also benefit from up to £300 of switching credit, which helps to cover early termination chargers if you choose to leave your old provider while still within contract.

Broadband ISP Gigabit IQ Partners Careline365 to Support UK Digital Phone Switch | ISPreview UK

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Internet access and online security provider Gigabit IQ (formerly Grayshott Gigabit) has this morning announced that they’ve partnered up with telecare alarm provider Careline365, which aims to help protect vulnerable and elderly households during the UK’s transition away from analogue landlines and on to digital phone services with a new package.

Just for some context. Back in 2024 the big legacy phone switch-off was delayed from the end of 2025 to 31st January 2027 in order to give broadband ISPs, phone, telecare providers, councils and consumers more time to adapt (details). The main focus of this delay was the 1.8 million UK people who depend upon vital home telecare systems (e.g. elderly, disabled, and vulnerable people), which aren’t always compatible with digital phone services.

NOTE: Openreach are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while BT are retiring their related Public Switched Telephone Network (PSTN).

The industry-led shift to digital phones is being driven by two major changes, including the looming retirement of copper lines in favour of full fibre (FTTP) broadband (inc. future exchange closures) and the fact that reliability of the old network is in decline (i.e. it’s becoming harder for operators to source parts and skills for older technologies).

Suffice to say that internet, phone and telecare providers are now busy working to ensure that vulnerable customers are able to make the switch safely, which is where Gigabit IQ’s partnership with Careline365 comes into play. The work will offer integrated digital connectivity and telecare solutions to customers (i.e. a bundle of full fibre broadband and digital telecare solutions).

Key Features of the Integrated Service

  • Digital-Ready Alarms – All packages include fully digital-enabled Careline365 alarms, eliminating reliance on outdated landline systems.
  • Mobile Coverage Failover – Options include alarms with built-in SIMs for areas without broadband access. Landline options are available only in extreme cases where both internet and mobile coverage are unavailable.
  • Multiple Emergency Contacts – Users can register up to six trusted contacts. In the event of no response, these contacts will be called to reduce pressure on emergency services.
  • Reliable Connectivity – Gigabit IQ ensures dependable fibre broadband, designed with family and safety-critical use in mind, especially for households dependent on telecare.
  • More information can be found at https://www.gigabitiq.com/careline-365-partner/

Mashood Ahmad, Founder of Gigabit IQ, said:

“Our mission has always been to prioritise family safety and online wellbeing. By partnering with Careline365, we’re taking proactive steps to ensure that vulnerable individuals and the elderly remain protected during this critical infrastructure change.”

Mark Law, Partnership Manager of Careline 365, said:

“As the digital transition continues at pace, expected to complete by January 2027, Careline365 is absolutely delighted to partner with a highly experienced broadband provider in Gigabit IQ to support service users with their network and pendant alarm setup, ensuring the elderly and vulnerable are well cared for.”

The integrated service packages itself is said to be available now and to ensure families, as well as caregivers, feel supported during the transition, Gigabit IQ and Careline365 will also be launching a Joint Education Programme across the UK. This programme will include a mix of:

  • Online webinars led by digital and telecare experts
  • In-person educational events where needed
  • Accessible resources for local councils, housing associations, and family members

These sessions will offer guidance on what the digital switchover means, how to set up the new integrated services, and how to ensure continued support for vulnerable individuals.

FCC clears Amazon Leo to launch 4,500 more satellites | Total Telecom

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a star trail over a body of water

(Image credit: Amazon)

News

The approvals bring Amazon’s planned constellation to 7,700 satellites

This week, the Federal Communications Commission (FCC) has given Amazon Leo the green light to launch a second tranche of low Earth orbit (LEO) communications satellites.

The approval will allow the company to launch 4,504 additional satellites, bringing the burgeoning constellation’s full complement to 7,727 devices.

Of the newly approved satellites, 3,212 are the more advanced Gen 2 satellites, while 1,292 are Gen 1 satellites aimed at expanding coverage to polar regions, including the northernmost parts of North America and Europe.

Under the approval, Amazon Leo must launch half of the approved satellites by February 10, 2032, and the remaining half by February 10, 2035.

Amazon Leo (previously known as Amazon’s Project Kuiper) has been in development since 2019, aiming to challenge meteoric rise of SpaceX’s Starlink.

Starlink already has around 9,000 satellites in orbit, and recently secured approval to increase this number to 15,000.

As such, Amazon Leo has a lot of catching up to do – a fact made more daunting by its slow deployment rate since it began launching satellites in April last year.

Amazon’s initial FCC clearance required the company to launch half of its 3,232 Gen 1 satellites by July 30, 2026; however, last month the company filed a request for an extension, citing launch vehicle limitations. Amazon is asking that the deadline be extended to July 2028 or even waived entirely.

Amazon Leo has currently launched just 180 of the 1,616 satellites required. (Thirty-two additional satellites are set to be sent into orbit later today, delivered by Arianespace’s latest Ariane 6 launch vehicle.)

Despite this, the company still reportedly aims to begin providing commercial services later this year.

In related news, this week maritime connectivity reseller MTN has announced it will be the first to offer the sector access to Amazon Leo.

According to MTN’s website, the company’s existing partnership with Starlink is ‘the core of [the company’s] strategy’, but it also notes other satellite partners including OneWeb an GEO (geostationary) satellite operators.

“But Starlink is only part of the solution. MTN combines LEO networks like Starlink and OneWeb with GEO satellites, wireless, and near-shore RF to deliver a hybrid model that consistently outperforms legacy connectivity.”

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O2 UK Expand 5G Standalone Mobile Broadband Network to Greater Manchester | ISPreview UK

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Mobile operator O2 (Virgin Media) has today announced that they’ve switched-on their next-generation 5G Standalone (5GSA) mobile broadband network in the Greater Manchester area. The operator’s 5GSA network is now live across a total of more than 500 locations (70% of the UK’s population, or c.49 million people).

Just to recap. 5GSA networks are pure end-to-end 5G that can deliver ultra-low latency times, greater energy efficiency, better speeds (particularly uploads), network slicing, improved support for IoT devices, increased reliability and security etc. Existing 5G networks often use a Non-Standalone (NSA) approach, which is hobbled by being partly reliant upon older and slower 4G infrastructure.

NOTE: The upgrades are part of O2’s wider £700 million Mobile Transformation Plan.

O2’s 5GSA rollout first began in February 2024 (here) and usually aims to reach “at least 90% outdoor coverage” in every location they reach. The same should hold true for Manchester, where more than 589,000 residents across the city will be able to benefit from the 5GSA network. The rollout includes the city of Manchester and key towns across Greater Manchester, including Bolton, Wigan, Rochdale, Oldham and Bury.

Professor Robert Joyce, Director of Mobile Access Engineering at O2, said: “Our new 5G Standalone network is now live in Manchester and surrounding towns, providing an impressive upgrade for local people and businesses and creating new opportunities in and around the city. We are investing every single day to improve our mobile network and provide a more reliable experience for our customers, future-proofing our connectivity and paving the way for exciting innovations that lie ahead.”

Wildanet Withdraws from Project Gigabit Broadband Rollouts for Cornwall UK | ISPreview UK

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Alternative broadband provider Wildanet, which has built a new Fibre-to-the-Premises (FTTP) network across rural parts of Cornwall and Devon in South West England, has today become the latest altnet to withdraw from some of the Government’s publicly funded Project Gigabit broadband roll-out contracts, this time in Cornwall.

Until today Wildanet held the following Project Gigabit broadband roll-out contracts for Cornwall Central (Lot 32.03) and South West Cornwall (Lot 32.02) – both awarded in January 2023 (here) – and the Cornwall and the Isles of Scilly (Lot 32) contract – awarded in April 2024 (here). The three contracts combined are worth £77m and would have helped to extend gigabit-capable broadband to over 37,000 additional premises in the county.

NOTE: Wildanet is supported by an investment of £100m from Gresham House and £35m from the National Wealth Fund (formerly UKIB).

However, the government has just announced that Wildanet will be withdrawing from completing the build for Lots 32.02 and 32.03, where they’ve already covered around 13,200 premises to date out of the original plan to reach 19,250. This will leave 7,700 contracted premises in limbo until the Government’s Building Digital UK (BDUK) agency can find an alternative solution.

At the time of writing we don’t yet know why this has occurred, although a number of other altnets (e.g. Voneus, FullFibre Ltd. and Freedom Fibre) have previously dropped out or scaled-back their Project Gigabit contracts after coming under a lot of strain from high interest rates, rising build costs and competition. Wildanet is no stranger to this, after announcing job cuts last year (here), although at the time they informed ISPreview that this wasn’t expected to impact their ability to deliver on the Project Gigabit contracts.

BDUK Statement

Wildanet has informed us that it wishes to withdraw from fully completing the build on two contracts covering southwest and central Cornwall (Lots 32.02 and 32.03). Wildanet has successfully covered around 13,200 premises to date under these contracts but will no longer deliver to the remaining 7,700 contracted premises.

BDUK is now moving swiftly to put in place alternative plans with other suppliers to connect premises that were due to be covered by these contracts.

The expectation is that BDUK will typically take one of two probable approaches to resolving this. The agency will either run a new procurement for the remaining premises or, more likely, try to find a way of rolling those premises into one of Openreach’s wider Type C (Cross-Regional) deployment contracts (here and here). Type C can be used for these sorts of situations, provided it makes sense for both BDUK and Openreach.

Whatever the outcome, this situation does mean that those remaining premises will be left in a state of limbo and uncertainty, probably until later this year.

Elevate Complete Build of New Full Fibre Broadband Network in St Helens | ISPreview UK

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Alternative network operator Elevate, which back in April 2025 won the contract to build a new “hyperfast” full fibre broadband network in the Merseyside (England) town of St Helens (here), has today confirmed that they’ve completed the roll-out in the town centre – paving the way for local residents and businesses to get faster internet speeds and better reliability.

The new network, which was supported by £2.5 million of funding from the previous Government’s £3.6bn Town Fund Programme (details), is being built by Elevate’s own engineers on behalf of the St Helens Borough Council and its Digital Infrastructure Programme. “The network will significantly increase internet speeds and reliability for residents and businesses across the Town Centre,” said Elevate’s original announcement.

NOTE: St Helens is home to a population of around 120,000, although the new network is only focused on the central part of the town.

Elevate, St Helens Borough Council and the St Helens Town Deal Board now intend to host an official launch event for the new full fibre network at the BrewDog Stadium on 12th March 2026. Local businesses are invited to hear presentations and take part in discussions on how to make the most of high-speed, reliable internet, and learn how the project is helping to boost the local economy and attract inward investment.

Dedicated business WiFi and cyber clinics will also be deployed to provide the opportunity to speak directly with WiFi and cyber security experts, learn more about the project’s social value initiatives, and network with other local businesses etc.

Councillor Keith Laird, Cabinet Member for People, Performance and IT, said:

“We’re thrilled to report that the network’s now live, and both businesses and residents across the town centre can now start to realise its benefits. This essential digital infrastructure will help to make us one of the most digitally connected towns in the region.”

Andy Tatlock, Chief Revenue Officer at Elevate, said:

“Taking the network from contract to completion in less than a year is a proud moment for everyone involved in the project, and due in no small part to the close working relationship between Elevate, St Helens Borough Council and infrastructure and programme delivery experts, the Founds Group.

This new digital infrastructure will give local businesses the speed, reliability and resilience they need to plan and scale confidently; unlocking opportunity, attracting investment and helping businesses across St Helens thrive.”

The deployment itself adopted a “Dig Once” strategy, which typically reflects the wide reuse of existing cable ducts, street furniture and other infrastructure to run new fibre (i.e. reducing the need for new street works). Projects like this tend to focus on building a full fibre network to connect local public sector sites and businesses, rather than individual homes, although the latter may often follow via additional private investment.

We should point out that the central part of the town is already partly covered by gigabit-capable broadband from Openreach (BT) and Virgin Media (inc. nexfibre), with outer areas also being reached by various alternative networks.

Navigating the multilayer wholesale era | Total Telecom

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shallow focus photo of compass

Whitepaper

For years, the telco wholesale model was a predictable, linear affair. It was a world of minutes and megabytes, defined by simple value chains where connectivity was the sole currency. But as the global industry evolves, MDS Global is highlighting a shift toward something far more intricate: the value network.

In this new “Wholesale Plus” era, the boundaries between operators, mobile virtual network operators (MVNOs), hyperscalers, and enterprises are dissolving. As CCS Insight explores in their latest report with MDS Global, communication service providers (CSPs) are becoming the essential platform for a massive ecosystem of digital services. From real-time network APIs to Open Gateway’s “Quality on Demand” API, the revenue opportunities are vast, but they bring a level of billing complexity that legacy systems simply cannot handle.

Ryan O’Hanlon, VP of Global Sales at MDS Global, joined the Beyond the Cable podcast in 2025 to discuss this transition towards sophisticated charging metric combinations. As Ryan noted, whether it is supporting a short-term quality boost for a specific event or managing application service plans, the billing engine must be a revenue catalyst, not a bottleneck. It requires a system that can orchestrate settlements across multilayer hierarchies, often involving four or five different partners in a single transaction.

In a market where technical agility is the true differentiator, agility is the only true competitive edge. To attract the most innovative partners, CSPs must move beyond the “one-size-fits-all” approach and embrace a platform that allows for rapid pivots and complex, real time settlement.

To find out how your organisation can unlock these new revenue streams and master the multilayer wholesale world, you can download the full CCS Insight whitepaper and listen to the latest industry discussion via the links below.

Unlock New Revenue: Download the Whitepaper


MDS Global will be showcasing these solutions at MWC Barcelona. You can find the team at the Lumine, Hall 2, Stand 2G11.

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