Virgin Media UK Give Free Access to 14 South Asian TV Channels

Customers of UK broadband ISP Virgin Media (VMO2), specifically those who take their pay TV service (TV 360, Stream Box etc.), may like to know that they’ll be able to get access to 14 premium South Asian TV channels at no extra cost until 8th November 2024 in celebration of Diwali.

The channels are normally part of Virgin Media’s Asian Mela bundle, which usually costs £12 per month and offer customers access to the latest South Asian dramas, comedies, reality TV, movies and more – all in HD quality.

David Bouchier, Chief TV & Entertainment Officer at VMO2, said: “Diwali is an incredibly special time for families and friends to come together and celebrate. We want to add to the festivities the best way we know how – giving Virgin Media TV customers access to world-leading South Asian entertainment channels at no extra cost. From the latest South Asian TV premieres to classic Hindi movies in HD, there’s something for everybody to enjoy this Diwali across our Asian Mela channels.”

The list of Asian Mela TV channels available to all Virgin Media TV customers includes:

Channel 801: Utsav Gold HD
Channel 802: Utsav Bharat
Channel 803: Utsav Plus HD
Channel 805: Sony TV HD
Channel 806: Sony MAX HD
Channel 808: Sony MAX2
Channel 809: Zee TV HD
Channel 810: Zee Cinema HD
Channel 811: Zee Punjabi HD
Channel 815: B4U Movies
Channel 825: Colors Gujarati
826: Colors HD
827: Colors Rishtey
828: Colors Cineplex

PPF and e& close €2.15 billion deal 

News  

The “extremely complex” deal has been more than a year in the making, say the companies 

Czech telco group PPF has completed the sale of a 50% plus one share stake in its telecom assets in Bulgaria, Hungary, Serbia, and Slovakia to Emirati-based telco e&. In doing so, the companies have formed a new joint venture called e& PPF Telecom Group.  

The deal is valued at €2.15 billion, with a potential earn-out of up to €350 million. 

The joint venture combines PPF’s telecom experience in Central and Eastern Europe with e&’s global tech resources to boost telecom services in the region.  

PPF will retain full ownership of its telecom assets in the Czech Republic, including O2 Czech Republic and CETIN Czech, which are outside the partnership’s scope. Additionally, PPF is set to acquire a 30% stake in CETIN Group from Roanoke Investment, making PPF the sole owner of CETIN Czech. 

“Together, we have created a platform to drive value creation in fast-developing telecommunications markets,” said PPF CEO Jiří Šmejc in a press release. 

“Our partnership with e& testifies to the quality of PPF’s industry expertise and local knowledge. In return, PPF’s telco teams will benefit from the global scale and technology know-how of e&, enabling us to meet our ambitions for further growth,” he continued. 

Earlier this year, the European Commission (EC) opened an investigation into the deal, over concerns that it has been “granted foreign subsidies that could distort the EU internal market”.  

Concerns stemmed from discussions that e& may have received financial support from UAE banks and the national government, which would have given PPF an unfair edge in the EU market according to newly introduced competition rules that came into effect in July last year.  

Earlier this month, the EC unanimously approved the deal. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter 

Also in the news: 

New UK Broadband Switching System Now Fully in Control, But Some ISPs Not Ready

The new, if still imperfect, One Touch Switching (OTS) system, which is Ofcom’s solution for making it quicker and easier for consumers to switch between broadband ISPs and phone providers, is now fully in control after the old backstop (NoT+) system was decommissioned today. But some issues remain with customer matching and ISP support.

Just to remind. Implementation of OTS is being handled by the industry-led One Touch Switching Company (TOTSCo), which went live on 12th September 2024 after being delayed from 3rd April 2023. But Ofcom initially opted to retain the old NoT+ (Notification of Transfer) migration process – until 24th October 2024 – to act as a fallback for OTS failures. For example, there were (and still are) some problems with getting the “matching process” right, which is necessary to ensure that customer switches are correctly verified and migrated between providers.

NOTE: Ofcom states that all communications providers switching a UK residential customer’s Internet Access Service and/or Number-based Interpersonal Communications Service, which is provided at a fixed location, are in scope of their OTS rules, and must follow the OTS process.

Ofcom’s view is that the “system overall is working well for the vast majority of customers“ (here), thus NoT+ has been decommissioned as planned. The latest update from TOTSCo echoes this viewpoint below, despite there still being some problems with the matching process left to resolve.

However, some ISPs have echoed concerns to ISPreview because not all providers have managed to get their systems live on TOTSCo’s platform in time for the removal of NoT+. This in turn has made it difficult for customers who want to leave ISPs that aren’t yet live on the switching platform, which is extremely frustrating for gaining providers that are live (i.e. switching them is difficult as the losing ISP isn’t yet listed as a supported brand).

Paul Bradbury, TOTSCo’s CEO, said:

“This week marks a significant milestone just six weeks after the launch of One Touch Switch: 100,000 orders have been successfully completed! With 197,000 orders placed, we expect the lag between order and completion following the decommissioning of NOT+ earlier this week. This achievement highlights industry’s commitment to adoption and the effectiveness of the new switching process.

This makes collaboration among users more crucial than ever. I’m encouraged to see a continued increase in sign-ups for the CP-to-CP tool, which is vital for facilitating communication and resolving issues during the OTS process.”

The reality is that the remaining bugbears may still take a little longer to iron out (check out TOTSCo’s live system data to see the current switch match success rate), while Ofcom’s patience with ISPs that have failed to get themselves live on TOTSCo’s new platform in time may have been exhausted. “We are monitoring communications providers compliance with their responsibilities under OTS, and we will take appropriate steps should we have any concerns,” said a spokesperson for Ofcom to ISPreview.

At this stage, ISPreview isn’t yet at the naming and shaming stage, but that may change if we see more gripes coming our way from consumers who are being prevented from switching because their ISP is not yet using OTS. The regulator’s rules suggest that providers risk penalties if they fail to follow the new OTS rules.

One final point to make is that TOTSCo’s membership list isn’t a useful guide for identifying which ISPs are NOT live on the platform. This is because quite a few providers will be sitting – often unseen by the public – behind a third party Managed Access Provider (MAP), although we are already seeing some trends (i.e. reports of failed migrations that come our way) that identifies those who are trailing on the adoption front.

IOH and Mastercard partner on in-vehicle payments 

News 

The deal is another stepping stone in IOH’s “to become an AI TechCo” 

Mastercard and Indosat Ooredoo Hutchison (IOH) have launched a new prototype that uses Mastercard’s in-car payment system in combination with IOH’s AI-powered fleet management platform, NEXTFleet. The joint effort aims to reshape urban travel in Indonesia by bringing together payment and mobility technology, the companies said. 

The solution allows drivers to make payments for tolls, EV charging, fuel, and drive-throughs from the dashboard, using Mastercard’s biometric and token technology. 

The payment information is stored in the car’s system, letting drivers pay with a fingerprint. At the same time, NEXTFleet helps companies manage multiple vehicles in real-time, tracking and optimising their use through IoT and mobile apps. 

IOH announced its intention to turn from telco to TechCo at its Capital markets day last year. The company wants to move beyond traditional telecom services to focus on AI and digital solutions across various industries. 

“At Indosat Ooredoo Hutchison, we are dedicated to leveraging AI and innovative technologies to revolutionize urban mobility in Indonesia. This collaboration with Mastercard highlights our ambition to become AI TechCo, reflecting our larger purpose of empowering Indonesia through smarter, more efficient solutions that enhance the quality of life for every Indonesian,” said Vikram Aileen Goh, Country Manager and President Director, PT Mastercard Indonesia Sinha, President Director and Chief Executive Officer at IOH. 

As urbanisation in Indonesia rises, the need for connected travel solutions is growing. Digital transactions in the country are set to increase by over 25% this year, with more than 157 million vehicles on the road, a press release stated. 

“Through this collaboration with Indosat Ooredoo Hutchison, we are showcasing the possibilities that could unfold when innovation, mobility and commerce come together, and what the future holds with more connected, efficient, and sustainable urban mobility ecosystems in Indonesia,” echoed Aileen Goh, Country Manager and President Director at PT Mastercard Indonesia. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter  

Also in the news:
Nokia and Lenovo forge partnership to drive AI and automation in data centers
UK govt announces £22m investment in ‘smart data’
“We’re on track to close the loop”: Adtran talks data, AI, and network automation at Connected Britain
 

Black Ops 6 Drives Biggest Ever UK Gaming Traffic on EE and BT Network

Consumer broadband ISP, phone, mobile and TV provider EE (BT) has today claimed that this week’s release of “Call of Duty: Black Ops 6” on PC and consoles has “driven the biggest ever amount of gaming traffic for a game launch” on their network, with the largest spike actually hitting on Monday (21st) due to the start of the preload period.

This was the first year that Call of Duty has been made available on Xbox Games Pass Ultimate, and as a result, EE / BT saw a 144% increase in Xbox Live traffic on its home broadband network vs the week before. But none of this should come as a surprise, given how big the download is (details).

The news comes just as EE launches a range of new Call of Duty: Black Ops 6 console bundles, featuring various in-game items and claiming savings of up to £550. We’ll simply paste the details of those below, as they aren’t terribly relevant to our normal coverage.

EE’s CoD Bundles

All EE customers and those who purchase the new gaming bundles will have access to bonus in-game items, including the Hella Chill operator skin, 90s Chic calling card, Coin Operated weapon charm and Arcade Avenger emblem. To redeem, EE customers can text ‘BLACKOPS6’ to 150.

Additionally, individuals who purchase the Cross-Gen physical copy of Call of Duty®: Black Ops 6 as a standalone product via the EE Store for Xbox and PlayStation® consoles, will benefit from the bonus in-game items.

The following new gaming bundles are available from today and will include bonus in-game items for Call of Duty®: Black Ops 6:

PlayStation 5 Slim Bundles

PlayStation®5 Slim and physical copy of Call of Duty®: Black Ops 6 (Cross-Gen Edition): £10 upfront, with a monthly cost of £48 per month for 11-months
PlayStation®5 Slim and physical copy of Call of Duty®: Black Ops 6 (Cross-Gen Edition): £10 upfront, with a monthly cost of £30 per month for 24-months and comes with: (Save £345). This bundle also includes EE Gamer and Video Data Pass and a 2-year PlayStation®Plus Premium subscription

Xbox Bundles

Xbox Series X and physical copy of Call of Duty®: Black Ops 6 (Cross-Gen Edition): £15 upfront, with a monthly cost of £48 per month for 11-months
Xbox Series S 1TB Digital Edition and digital edition of Call of Duty®: Black Ops 6 (via Xbox Game Pass Ultimate): £10 upfront, with a monthly cost of £21 per month for 24 months (Save £380)
Xbox Series X 1TB Digital Edition and Call of Duty®: Black Ops 6 (via Xbox Game Pass Ultimate): £10 upfront, with a monthly cost of £29 per month for 24 months (Save £559)

All Xbox bundles also come with a £70 Game Card voucher enabling customers to upgrade their Call of Duty®: Black Ops 6 Cross-Gen Edition to Vault Edition via games.ee.co.uk. EE also offers Xbox Game Pass Ultimate subscription as a standalone product, starting at just £12 which gives customers access to Call of Duty®: Black Ops 6 amongst a range of other games available via the Game Pass Ultimate library.

Proximus offloads data centres to Datacenter United

News

The deal covers Proximus’s three data centres in Evere, Mechelen, and Machelen, all of which are close to the Belgian capital

This week, Belgian telco Proximus has announced the sale of its data centre assets to local digital infrastructure player Datacenter United.

The sale, worth €128 million, covers Proximus’s three data centres in Evere, Mechelen, and Machelen, with a combined capacity of 11MW.

These sites will be added to Datacenter United’s existing footprint of nine data centres within Belgium.

Proximus itself will continue to be served by the data centres via a 10-year master service agreement. The operator will also lease office and telco space at both the Evere and Mechelen sites.

“While customers will continue to benefit from state-of-the-art datacenter infrastructure, with data stored in Belgium and managed by an expert partner, Proximus will continue to pursue its hybrid cloud strategy and further sharpen its focus on delivering value added services to customers as an IT integrator,” said Guillaume Boutin, CEO of the Proximus Group. “This transaction will bring close to EUR 130 million of proceeds and fits our goal of monetizing assets as part of our EUR 500 million asset divestment plan. We anticipate the closing of this transaction by Q1 2025.”

Back in September, Proximus announced its intention to dispose of €500 million in assets, in order to fortify its balance sheet and allow it to better focus on its core business.

Also in the news:
Nokia and Lenovo forge partnership to drive AI and automation in data centers
UK govt announces £22m investment in ‘smart data’
“We’re on track to close the loop”: Adtran talks data, AI, and network automation at Connected Britain

Over 50 MPs Call on UK Gov to Defend Rural Broadband Funding

The Country Land and Business Association (CLA), which represents thousands of landowners (farmers and businesses) across England and Wales, has joined with over 50 MPs to “seek clarity” from the Government over the future of Project Gigabit broadband funding and what proportion of the spend will be going toward rural vs urban areas.

The group, which has written an open letter to the new technology secretary, Peter Kyle MP, appears to be responding to recent reports (here) that suggested the government could be preparing to shift some public funding, which is currently earmarked for the rural-focused £5bn Project Gigabit broadband roll-out programme (c. £2bn of that budget is still unallocated), and using it to help upgrade parts of major towns and cities (e.g. central London).

Just to recap. The previous government, via the executive Building Digital UK (BDUK) agency, was already well known to be exploring how the issue of urban slowspots and notspots could be tackled (here). For example, a trial solution was proposed earlier this year (here), which would extend the gigabit broadband voucher scheme to be used in certain urban, as well as rural, areas. The new government has simply continued this work.

The reason for this is that some urban patches, which are typically dotted about like small islands inside major cities and towns, have long become notorious for being left neglected by commercial operators. The problem can be caused by all sorts of challenges (e.g. high build costs, issues with securing wayleave / access and permits or road closures etc.). But competition law often prevents the use of state aid in such areas, which typically leaves vouchers as the only solution.

The answer to how the new government will ultimately approach this could well surface in next week’s budget announcement, but before that the CLA and many MPs are clearly keen to see their viewpoint respected. The new letter is thus calling on the government to be clear about whether the full allocation of £5bn will be retained for Project Gigabit and what proportion, if any, will end up going toward rural vs urban areas. The letter also seeks an assurance that rural areas, specifically those that are not commercially viable for gigabit broadband, will continue to be prioritised.

CLA Statement

The CLA has sprung into action to prevent any change in the aims of Project Gigabit.

The previous government launched Project Gigabit in 2021 with £5bn of funding. The broad aim of the project is to ensure that 85% of the country has full-fibre broadband coverage by 2025 and encourage broadband providers to deliver broadband where it would otherwise be commercially unviable. It’s logical, therefore, to expect the majority of its funding to be focused on rural areas where the need is highest.

There have been reports however that the body overseeing the programme, Building Digital UK, has been exploring plans to use funding to tackle internet ‘not spots’ in urban areas. This would include areas of cities such as London that do not currently have gigabit-capable broadband.

This would be against the original aims of the programme and not address the need to reduce the urban-rural digital divide. The government regulator Ofcom shows that only 49% of rural households can get gigabit-capable broadband. In comparison, 85% of urban households already have access to this.

The CLA’s response

In reaction to this, the CLA has devised a joint letter with the former Secretary of State for Culture, Media and Sport, Sir John Whittingdale. In the letter, we have called for clarity over the objectives for Project Gigabit. We have also asked for the UK Government to retain the full £5bn intended for the programme and to guarantee that future spend is focused on rural areas.

This letter has received significant interest from the Conservative opposition and garnered more than 50 signatories. This includes the Shadow Health Secretary Victoria Atkins, Shadow Business and Trade Secretary Kevin Hollinrake and the former Deputy Prime Minister Oliver Dowden.

The CLA continues to advocate for greater connectivity for all rural communities and works extensively with government departments and the rural connectivity forum.

The previous government’s Project Gigabit programme aimed to help extend 1Gbps (download) capable networks from 85% coverage today to “nationwide” coverage (c. 99%) by around 2030 (here), albeit with a focus on the final 10-20% of hardest-to-reach premises. The new Labour Government have, thus far, appeared to be broadly supportive of this and even pledged to make a “renewed push to fulfil the ambition of full gigabit and national 5G coverage by 2030”.

A government (DSIT) spokesperson said (7th Oct):

“We have been clear that addressing pockets of poor connectivity in all areas of the country is necessary to reach our goal of nationwide gigabit coverage by 2030 and grow the economy. Rural areas remain a priority for us, with over a million rural premises now covered by contracts under Project Gigabit – with many more rural properties set to benefit in future.

We are committed to exploring all avenues to achieve this ambition. No decisions have been made yet.”

In our view, the storm over all this may be significantly overblown (broadband vouchers for urban areas have been done before, albeit with a limited scope), but much will depend upon precisely what sort of changes the government end up making in next week’s budget and how much funding gets allocated to vouchers vs directly subsidised rural builds. Credits to Thinkbroadband for spotting the CLA’s announcement.

Zzoomm – FTTP Broadband Take-up Exceeds 15 Percent in More UK Towns

Oxfordshire-based network operator and ISP Zzoomm, which have built a 2Gbps full fibre broadband network to cover 202,000 premises (RFS) in England, has today reported that another four of its newer towns have passed the 15% market penetration mark (Penistone, Sherburn-in-Elmet, Sandbach, High Green & Chapeltown).

The operator’s network, which is home to over 30,000 customers (15%+ take-up), is currently available across parts of around 29 market towns and small urban communities in Berkshire, Oxfordshire, Herefordshire, Yorkshire, Staffordshire, Wiltshire and Cheshire. Zzoomm originally planned to cover 1 million premises across 85 UK towns by the end of 2025, but the difficulties of raising fresh capital recently forced their build to stop (here and here), although growth via mergers and acquisitions is still being actively explored (here).

NOTE: The network operator is supported by a total of £224m in capital = £100m debt via banks (here), £12m from private investors (“big chunk” of that comes from Matthew Hare) and £112m via Oaktree Capital (here).

In the meantime, Zzoomm has switched to focus on growing their customer base, and the rate of network take-up naturally tends to accelerate once it’s no longer being suppressed by an active build phase. This is one of the reasons why we’ve been seeing a surge in their take-up over recent months.

For example, Zzoomm have already passed the 20% mark in several locations (e.g. Sandhurst and Crowthorne, Shiplake, Northallerton, Hereford, Stokesley & Great Ayton and Thirsk), which is a positive sign for network operators. The latest news is that they’ve also gone past the slightly lower 15% figure in Penistone, Sherburn-in-Elmet, Sandbach, High Green & Chapeltown.

This rapid growth in market penetration has been achieved on network builds that were completed only 5 months ago in Penistone and 9 months ago in Sherburn-In-Elmet, High Green & Chapeltown.

Matthew Hare, CEO of Zzoomm, said:

“Despite these four towns only having our network build finished a few months ago, we are seeing a very rapid take-up. This is a reflection of our premier service that meets our customers’ needs and our standout marketing and sales teams plus customer and field service operations.

One of the most recent customers from Penistone commented ‘With Zzoomm, you’ll experience the speed and reliability of full-fibre broadband at its best. Say goodbye to sluggish downloads and long wait times — this is a broadband service that keeps up with your lifestyle.”

Customers who take their residential service typically pay from £32.95 per month for an unlimited 200Mbps (symmetric speed) package on a 12-month term with an included router and installation, which goes up to £54.95 (normally £64.95) if you want their top 2Gbps tier or £29.95 (usually £39.95) for 1Gbps.

Ofcom to Take on Regulation of Premium Rate Phone Services in 2025

The UK telecoms and media regulator, Ofcom, has today confirmed that they will be taking on the responsibility for day-to-day regulation of Premium Rate Services (PRS) – effectively transferring them from the Phone-Paid Services Authority (PSA) – on 1st February 2025.

Consumers can access a range of interactive services via their broadband-based landline and mobile phones, as well as via computers and digital TV. Where these services are charged for via the customer’s telephone bill, they are known as phone-paid services or premium rate services (e.g. charity donations by text, music streaming, broadcast competitions, directory enquiries, voting on TV talent shows and in-app purchases).

The PSA is currently the designated day-to-day regulator for the PRS market (this derives from Ofcom having exercised its statutory powers to give the PSA that role), while Ofcom itself only provides a legal “backstop” function through enforcement of the PRS Condition. But all that is due to change on 1st February 2025, when those powers are returned from the PSA to Ofcom.

The PSA is still said by Ofcom to have been an “effective regulator for the PRS market for many years” and has helped to significantly reduce complaints. But the market has also undergone some big changes, with legacy services – often provided via smaller companies – in decline and the rapid growth of PRS provided by global tech platforms (Apple, ITV, Sony and Google etc.) and a more compliant market. In short, bigger fish need to be managed by a bigger regulator.

Ofcom’s statement

This statement confirms that, following consultation in November 2023, we have decided to:

– withdraw our approval of Code 15 and replace it with the Regulation of Premium Rate Services Order 2024 (PRS Order);

– modify the PRS Condition to require compliance with the PRS Order; and

– modify our Enforcement Guidelines to set out our enforcement approach for the PRS Order and PRS Condition respectively.

To implement a smooth regulatory transfer of PRS regulation from the PSA to Ofcom and after carefully considering the responses to our November 2023 consultation, we have decided to retain in the PRS Order most of the key principles and outcomes relating to PRS regulation that were in Code 15, including:

– consumer protection standards and, specifically, requirements relating to transparency, fairness, customer care, vulnerable consumers and prevention of harm and offence;

– organisational standards and, specifically, requirements relating to registration, due diligence and risk assessment and systems; and

– other responsibilities and obligations, including funding, information requirements and records retention.

We explain in this statement how Ofcom intends to approach any enforcement action we take under this new PRS regime.

The original plan was to bring the PRS Order into force on 1st October 2024, but clearly this has taken longer than planned and so it will now be introduced early next year.

Historic UK Fibre Tax Case Resurfaces After VOA Criminal Summonses

A historic legal case, which challenged the fairness of the Government’s Valuation Office Agency (VOA) and how it was choosing to tax fibre optic broadband cables between different UK network operators, has reared its head again after several criminal summonses were issued for members of the VOA, HMRC and others for alleged “perjury and fraud“.

Complaints against the business rates system are nothing new and in the past a number of smaller network providers (e.g. Vtesse / Interoute), specifically those that were building their own fibre optic broadband infrastructure, have claimed that the VOA’s “Fibre Tax” treats them unfairly (i.e. forcing them to pay more for their cable deployments than big fixed line providers like BT (Openreach) and Virgin Media).

NOTE: The VOA’s approach to setting the fibre tax has gone through a lot of changes in recent years, so today’s situation is not quite the same as it was during the related court case.

A few years back, Vtesse Networks (original name before Interoute’s acquisition) challenged the VOA’s method of valuation primarily based on the length of its fibre network, which extended to just over 7,500km. The VOA had valued the fibre at £250/km, whereas Vtesse argued for £20/km (that ostensibly payable by BT), which would have reduced the rateable value (RV) from around £2m to a little over £234k.

Vtesse’s argued that the VOA’s basis of assessment was unlawful in the EU context, in that it breached competition law principles (these require equal treatment in tax terms for comparable businesses and networks). But the Tribunal ultimately found that a different valuation approach was justified, and the appeal was dismissed.

Just to be clear. The Tribunal’s decision made a key point that equality of treatment is a fundamental principle, not only of EU law, but also of UK domestic law insofar as it relates to non-domestic rating. But the principle of equality of treatment applies to comparable hereditaments (i.e. the comparison of like with like, not like with unlike). This principle exists in domestic law for rating purposes, yet the two hereditaments being referred to in this case, Vtesse and BT, were found to be “two wholly different hereditaments, not two comparable businesses”.

However, Aidan Paul, Vtesse’s original founder and chairman (until 2014), has long questioned the outcome of the case and maintained an active interest in investigating the issue. But anybody who thought this one was done and dusted might be in for a shock after Aidan’s latest LinkedIn post went live yesterday.

Aidan Paul said:

“Fibre Tax latest

5 criminal summonses have been issued to 3 members of the Valuation Office Agency, an HMRC Solicitor, and a retired member of the Renfrewshire Assessors by West Herts Magistrates for perjury and fraud for the submission of false evidence and withholding evidence in the 2020 Upper Tribunal hearing, of Vtesse v Gidman [2020] UKUT 13 (LC).

First Hearing December 6th at St Albans Magistrates Court – open to the public.”

Clearly this is a significant development and we have reached out to the VOA for a comment. But it would be quite understandable, given the nature of those summonses, if the agency chose not to issue any detailed public statements until after the case has concluded. At the time of writing we don’t have any further details on this but are investigating.