Free takes 5G standalone lead in France

News

The operator says it is the first in the country to launch 5G standalone (SA) on a “national scale”

This week, French mobile network operator Free, owned by telecoms giant Iliad Group, has announced the launch of 5G SA services.

“Today, Free is announcing that it has deployed 5G SA (Standalone Access) on the 3.5 GHz frequencies of its public network on a national scale. By doing this, it has become the first mobile operator in France to offer this technology to its subscribers,” reads the company’s translated press release.

More specifically, the operator says it has switched on 5G SA at 6,950 of its 20,000 5G sites across the country, with customers able to access the new technology on compatible devices at no extra cost.

The new SA architecture will provide customers with higher speeds and lower latency, as well as unlocking a host of potential new use cases, from extended reality to network slicing.

“5G SA is the final phase of the development of the 5G network, enabling faster speeds, lower latency, and higher reliability,” explained Free. “Its large-scale deployment will allow the full potential of 5G technology to be realized through the massive take-up of new services and 5G applications in many domains, ranging from industry, health, education, and entertainment through to smart cities.”

It should be noted that while the announcement claims the standalone deployment to be at a “national scale”, this is presumably not the same as ‘nationwide”. Free says its 20,000 5G sites provide coverage of coverage of roughly 95% of the French population, which would suggest that there are still many thousands of sites left to upgrade before truly national coverage can be achieved.

This is the second major 5G SA announcement this month, with EE (BT) having announced the launch of the new technology in 15 cities a few weeks ago. Interestingly, EE’ 5G SA network will only be available to customers via new premium packages and will not be accessible for customers on existing plans.

This is in contrast to rivals Virgin Media O2 and Vodafone, both of whom will allow existing users to access the new network at no additional cost.

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VMO2’s data centre cooling optimisation will save £1m a year

News

The savings come as part of a partnership with data centre software specialist EkkoSense

According to Virgin Media O2 (VMO2), working in partnership with EkkoSense across 20 of the company’s UK data centres has led to an average saving of 15% in data centre cooling energy usage.

In environmental terms, this means reducing the company’s carbon footprint by around 760 tonnes per year. In financial terms, it’s a reduction in energy bills of over £1 million a year.

These savings have been achieved through better understanding the data centres’ existing energy usage, leveraging various monitoring and analytics solutions from EkkoSense. These include using IoT sensors, AI analytics, and digital twin technology.

“With our software collecting thousands of data points every five minutes – adding to the millions of data points already collected, we’re able to continually refine the effectiveness of our machine learning algorithms for Virgin Media O2,” said Dean Boyle, EkkoSense’s CEO. “Having access to this level of real-time insight means that Virgin Media O2’s operations team are able to track how their data centres are performing from a cooling, power and capacity perspective. They are also able to identify further energy optimisation opportunities in terms of cooling energy usage and overall savings.”

This additional insight from EkkoSense has allowed VMO2 to adjust its energy usage in real-time to meet demand, enabling them to run more efficiently.

“In partnership with EkkoSense, we’ve optimised our data centres so they operate efficiently, using real-time data so we can make airflow and cooling improvements, resulting in significant cooling energy savings,” explained Adrian Lazenby, Head of Technical Site Engineering and Delivery at VMO2.

In recent years, the data centre industry has experienced a surge in growth, much of which is related to the ongoing boom in AI. However, providing energy – particularly renewable energy – for these power-hungry data centres, remains a major challenge. Indeed, we have even seen data centre projects rejected recently due to fears that the local energy grids could not support the additional demand.

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Meta resumes use of UK user posts to train its AI models
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Company Turns Windows into Antenna for 5G Mobile Base Stations

In a fascinating development, researchers in Japan are deploying and deploying a way of making 5G mobile (mobile broadband) infrastructure more discreet by creating transparent glass antennas that make it possible for windows to serve as base stations.

Modern 5G and future 6G networks only tend to deliver their best multi-Gigabit broadband speeds when they’re able to harness lots of higher frequency mobile spectrum. However, due to the limitations of signal propagation over distance from such low power communications, you need a dense and complex network of cell sites to fully utilise this.

The problem is that building a dense network of cell sites is expensive, as well as being one that tends to be increasingly hard to disguise and thus only really works at its best in the busiest parts of large cities and towns. But one possible way around that could be to turn ordinary windows into antennas.

The idea has actually been around for a few years now (here), albeit initially more focused on the automotive sector (here). However, the Tokyo-based communications company JTower recently deployed a glass antenna on part of a building in the Shinjuku district, which was developed by glassmaker AGC and mobile operator NTT Docomo (credits to ISPreview readers for spotting the IEEE Spectrum story). More deployments are planned to follow.

At present this only seems designed to work in the sub-6GHz bands (i.e. 617MHz to 5000MHz) and we don’t know much about its actual performance, but it seems unlikely to be able to beat a modern metal antenna. On the other hand, it could make up for that by being able to harness the mass of windows that exist pretty much everywhere, although only time will tell how practical this really is to deploy at scale.

Speaking of deploying at scale, it probably doesn’t help that there will be a distinct lack of suppliers for such kit, given that a technology like this is likely to be restricted due to control over related patents. Suffice to say that we probably won’t be seeing this happening much in the UK anytime soon, but’s it’s an interesting solution that could one day help to make mobile networks more discreet.

“Open RAN is an opportunity today”: Mavenir talks openness and the future of 5G at Connected Britain

Interview

At this year’s Connected Britain, Total Telecom’s Georgia Sweeting caught up with Mavenir’s SVP GM EMEA, Virtyt Koshi, to discuss the latest trends in Open RAN, the value of fixed and mobile convergence, and some of the biggest emerging opportunities for telcos in 2024

Watch our full interview with Virtyt below:

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India’s Supreme Court rejects telcos plea to recalculate AGR dues

News

Telcos Vodafone Idea and Bharti Airtel both owe the government billions of dollars in adjusted gross revenue (AGR) payments

This week, India’s Supreme Court has rejected the latest appeals from Bharti Airtel and Vodafone Idea that seek to have debts they owe the government recalculated.

The AGR fees, which amount to a combined total of roughly $11 billion, were calculated by the government in a court ruling back in 2019.

Since then, the affected telcos have been arguing to have the fees recalculated, reduced, or otherwise delayed, citing the highly competitive market and their impoverished financial positions.

These arguments have generally fallen on deaf ears, with the Supreme Court agreeing to extend the payment period to 10 years but not budging on the total owed to them by the telcos.

This latest appeal comes in the form of a ‘curative petition’, with the telcos once again arguing that the AGR fees had been miscalculated. In their plea, the telcos said the Department of Telecommunications (DoT) had made a “grave error” in its calculations and described the resulting figures as “arbitrary”.

The Supreme Court, however, has once again rejected these pleas, saying that no case had been made “within the parameters indicated in the decision”.

The decision has seen the share price of Vodafone Idea – which owes around three-quarters of the total AGR dues – fall 15%.

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Also in the news:
Meta resumes use of UK user posts to train its AI models
Verizon’s 4,800 job cuts will cost over $1.9 billion
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Oldham MP Calls for Calm After Protest Against IX Wireless’ New Broadband Masts

The Labour MP for Oldham West, Chadderton and Royton, Jim McMahon, has called for “calm” after local residents in the town began protesting against the deployment of new metal masts by IX Wireless, which is building a new fibre-fed UK fixed wireless broadband network – supported by ISP 6Gi (Opus Broadband).

The company, which has previously spoken of their aspiration to cover 250,000 UK premises with their new network (here), is currently building their hybrid fibre and wireless broadband network across several towns in the North West of England, such as Blackburn with Darwen, Burnley, Nelson, Accrington, Thornton-Cleveleys, Fleetwood and Blackpool. Last year also saw this expand into the Tameside and Oldham area (here).

NOTE: Oldham is already widely covered by gigabit-capable broadband networks from Virgin Media (inc. nexfibre) and Openreach, while Netomnia also has significant coverage.

However, the large 15-metre-high metal poles (masts) that they build haven’t gone down particularly well with some of the town’s residents, which have recently caused several “disturbances” within the constituency (Oldham Times) that involved “concerned residents, workers and the police.”

Network operators typically like poles because they’re quick and cost-effective to build, can be deployed in areas where there may be no space or access to safely put new underground cables (this is largely irrelevant to a wireless network like IXW), are less disruptive (avoiding the noise, access restrictions and damage to pavements of street works) and can be built under PD rights (see below).

Infrastructure like this is typically built using Permitted Development (PD) rights, which means they don’t have to go through the usual planning process and can pop up quite quickly, often without residents getting much of a say (only minimal prior notice is required) – this adds to the frustrations of those who find them “ugly” and often go out to protest. In response, Jim McMahon MP has now called for calm via a post on his Facebook Page.

Jim McMahon’s (MP) Statement

Many residents have recently been in touch with my office regarding the continued rollout of telecommunications masts across Oldham.

We are seeing the rollout continue in a way that impacts residents and communities and there is little doubt the impact on residential properties as well as the increase in street clutter has been left unchecked by the previous government.

We have been working with residents for some time, but the pace of reform hasn’t kept up with the roll out. As we seek additional powers or directions it is little comfort if it comes too late for those being impacted right now.

For instance we raised this numerous times with the government, including hosting a Westminster Hall Debate, whereby the then Conservative DSIT minister agreed the current rules and code needed looking at. Unfortunately, it seems this work was not undertaken before the election was called.

I am pleased therefore that the Department of Science and Technology which met last week to look at changing the Code of Practice for Cabinet and Pole siting led by Minister Chris Bryant MP – I have asked for an update on this meeting and welcome as I have always stated changes to the code to force operators to share infrastructure, allowing a fair market without so many cluttering masts, poles and cabinets on our streets.

In the end the local council are obliged to comply with the law for poles installations, which were introduced by the previous government in 2019.

I have asked officials at the Council to consider all avenues to support residents and maintain and enforce all highways and health and safety regulations and laws. I am aware of several disturbances within the constituency with concerned residents, workers and the police and would ask for calm while the authorities do their due diligence, as has happened nearby. I know they are working hard to navigate this, and of course will need to comply with the current law in doing so.

We are always willing to help on localised issues in the meantime, for instance we held a public workshop, whereby residents from across Oldham West, Chadderton & Royton came to talk directly with operators and find a way forward on suggested mast locations, to varying degrees of success. This was the best approach in limited options and for some it made a difference.

The government are currently proposing to revise (inc. here) the Cabinet and Pole Siting Code of Practice, although this is a limited code and by itself will not be enough to “force operators to share infrastructure,” as the MP suggests above – that would require significant legislative changes, such as via the Electronic Communications Code (ECC), or the Access to Infrastructure (ATI) Regulations. But taking the latter approach could take 1-2 years and may cause signifcant damage to the national rollout of faster gigabit-capable broadband networks.

The previous government attempted to correct the ATI regulations, but smaller and more vulnerable alternative networks (altnets) said they were concerned about the risk of “unintended consequences” if changes to those rules ended up undermining their investment case for new networks (here). Such operators also expressed “limited interest in using non-Openreach or non-telecoms infrastructure” (i.e. it’s hard to beat Openreach’s regulated product).

However, infrastructure sharing doesn’t solve problems where there’s no accessible infrastructure to share in the first place, which is often why poles get deployed. In addition, IX Wireless are using a wireless approach and this is one that doesn’t really benefit from the kind of infrastructure sharing that the MP is talking about (i.e. existing wood poles aren’t tall enough for good signal propagation and might struggle to host the IXW kit). The IXW mast/poles are also much taller and thicker than the traditional c.9m high wood poles used for copper and fibre cables, but on the flip side they don’t need to deploy many of them to get good wireless coverage.

In other words, the expectation is that any revision of the cabinet and pole siting code is more likely to require greater community engagement (pre-deployment) and stronger notifications, but it remains to be seen how far it will go on the enforcement front (i.e. updating it probably won’t have much of a practical impact on existing roll-outs).

A spokesperson for IX Wireless said:

“We are one of several companies who has been looking to install street structures to improve broadband and communication services across the region.

We have worked with local authorities and have met with local representatives, including local MP’s, whenever concerns have been raised. We welcome further guidelines and will endeavour to work with local councils further.

The industry is heavily regulated and all structures go through stringent tests and conform to industry and government standards. Where possible the company has changed the location of poles or used underground ducts. We also actively engage with the local authorities who are notified of the work that is taking place.

Many people have welcomed investment in the roll-out of digital infrastructure, and IX Wireless believe the only way to level-up the region and move towards a digitally inclusive environment is to invest in a new innovative network which will give people the same opportunities as those across the country otherwise we are at risk of being left behind.

The company has a strong record of good customer relations and we will continue to assist local communities where we can. We also aim to help communities grow and thrive and donate 20% of our coverage to local charities, organisations, schools and families in need as FREE connections. Digital exclusion is a major issue across the North and the data is clear: access to better broadband options is directly linked to improved life outcomes.”

Naturally, we’d all prefer it if broadband, power and mobile infrastructure was totally invisible, but that’s not always economically feasible. The government have allowed the current level of flexibility in order to support their plans for achieving nationwide (c.99%) coverage of gigabit-capable broadband by the end of 2030.

Many people seem happy to accept poles if it means getting faster broadband (they’ve long been a common sight across much of the UK), but it’s definitely not a universal sentiment, particularly in areas that haven’t had them before or where gigabit-capable broadband networks already exist. The fact that IXW’s poles/masts are a fair bit bigger than normal ones certainly doesn’t help, especially if one arrives outside your house.

Live sports streaming and traffic spikes: A remedy for rural networks

Contributed Article

By Steve Miller-Jones VP, Product Strategy at Netskrt Systems Inc.

 

The live streaming tsunami

Live sports has quickly become some of the most-streamed content across digital platforms around the globe. Between live matches and Match of the Day highlights, the UK Premier League commands some 59% of the total UK TV audience. Meanwhile, the 2024 Uefa European Championship final was streamed by 24 million UK viewers according to SportsPro Media. While these viewership numbers are sizable, they’re just the beginning of a live streaming wave that, for many industry insiders, feels a bit more like a tsunami.

Subscribers demand more than VoD

For Internet Service Providers (ISPs) and Content Providers, it’s not enough to just serve popular video content on demand – they need to ensure consistent streaming performance, too. Subscribers today expect HD VoD streaming anywhere, high bitrates, immediate player startup, no buffering, and zero interruptions. Whether they’re streaming video from major cities or remote highlands, viewers require a high Quality of Experience (QoE) every. single. time.

Peak traffic and the capacity problem

While major live streaming events are great for revenue, they can also increase network traffic by 50% or more, causing bandwidth capacity issues and poor video quality for viewers – particularly in underserved areas. In larger ISP networks, these traffic spikes can be somewhat absorbed, as capacity can be spread over a larger area. For ISPs serving smaller communities and rural areas, however, capacity is often constricted. Yes, extra capacity can be purchased, if  it is available, but this requires gauging the anticipated capacity of an upcoming live streaming event well in advance, plus the high additional costs that come with covering peak traffic. When live streaming traffic spikes are consistently growing and becoming more frequent, this is not a sustainable long-term solution for most ISPs, let alone newer service provider start-ups entering the market.

Remedying rural networks

With the advancement of Project Gigabit and the rise of Alternative Network Providers (AltNets), the focus on better serving rural networks in the UK is starting to shift. By the end of 2025, 15 million subscribers based in underserved areas and rural communities across the UK will have gigabit-capable broadband. In an effort to serve these rural communities, AltNet start-ups will soon be poised to grow networks that run in parallel to established UK ISPs.

Yet, as live streaming increases, particularly for high-demand sports content, so does the urgency to ensure consistent delivery, performance, and QoE for these rural viewers. Where Project Gigabit offers throughput, AltNets must effectively offer quality live streaming video for every subscriber they serve. Unfortunately, the capacity problem will persist.

Solving the capacity problem

Should backhaul capacity become constrained, rural ISPs and AltNets across the UK may be faced with a conundrum: Either accept the likelihood of a suboptimal subscriber experience during peak streaming events like live sports, or, find a way to prepare their networks more efficiently. With frequent traffic spikes due to live streaming becoming the new norm, solving the capacity problem is essential for providing a consistent quality streaming experience to subscribers.

One solution that’s been gaining traction in the US and UK: placing a cache within the serving ISP’s network. With a locally embedded cache, content is stored and delivered closer to subscribers, easing backhaul requirements by collapsing multiple requests for the same content into a single request. Embedded caches can improve QoE, in addition to key metrics like time to first byte, rebuffer ratio, and average bitrate, ultimately providing subscribers everywhere with the streaming experience they expect.

Netskrt’s last-mile CDN

Thankfully, investing in a locally embedded cache doesn’t have to break the bank. ISPs can build and implement their own cache with open source software like Varnish or NGINX; or they can partner with a technology solution like Netskrt. With Netskrt, ISPs can implement a fully managed last-mile CDN to deliver high-quality streaming video consistently, without the cost of building and maintaining their own. More than just a cache, Netskrt technology can pre-position popular content so that upstream backhaul happens one time only: when getting the content into the embedded cache.

By implementing a locally embedded cache like Netskrt in underserved and rural subscriber areas, UK ISPs and AltNets can easily address capacity issues while improving overall viewer QoE, regardless of traffic spikes or multi-hop network locations. To learn more, read how a regional ISP in New York deployed Netskrt’s last-mile CDN to reduce backhaul requirements for live streamed NFL games.

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Also in the news:
Meta resumes use of UK user posts to train its AI models
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Broadband Forum Push Home ISPs to Adopt Low Latency L4S Technology

The Broadband Forum has launched a new roadmap that they hope will aid ISPs in implementing the new Low Latency, Low Loss and Scalable Throughput (L4S) technology, which has the potential to improve network latency times for popular UK internet activities like online video games, video conferencing, cloud gaming and so forth.

Network latency is a measure of the time that it takes for a packet of data to travel from your computer to a remote server and then back again (ping). The delay is measured in milliseconds, and modern broadband connections will often have an average latency of anything from around c.4ms to 40ms (what is normal for your connection will depend on lots of different factors).

NOTE: 1000 milliseconds (ms) = 1 second.

The shortest time is always best for latency, although the times can be affected by various things, such as the performance of remote internet servers, the connection technology being used, network congestion, peering / routing problems and the setup of your own home network etc. But consumers with Fibre-to-the-Premises (FTTP) connections can usually expect some of the best latency times of c.2-10ms.

However, there’s always room for improvement, which is why L4S is now being given more of a push. The new technology is based on the knowledge that the root cause of queuing delay (i.e. when packets wait idly in buffers across the network, for instance in routers and modems, before being forwarded) is in the capacity-seeking congestion controllers of senders, not in the queue itself.

L4S attempts to move away from the congestion control algorithms that sometimes cause substantial queuing delay and instead adopt a new class of congestion controls, which seek capacity with very little queuing. The new technology introduces immediate congestion feedback from network bottlenecks as soon as data packets begin to queue, which when combined with a scalable congestion control scheme on the sending hosts can result in lower latency.

Companies and operators like Vodafone, Apple, Nokia and Intel have been increasingly pushing for wider adoption of L4S since it was specified by the Internet Engineering Task Force (IETF) last year. The Broadband Forum is now establishing a roadmap to help show operators and service providers how to implement L4S.

As L4S does not require implementation across the whole network to start to deliver benefits, Broadband Forum’s project will support phased implementations of the technology that focus on the most beneficial parts of the network first, on the journey to a full end-to-end support.

Jonathan Newton, Vodafone and Access and Transport Architecture Work Area Director at Broadband Forum, said:

“We’re keenly aware that low and stable latency, along with high throughput, is fundamental to broadband performance for many interactive applications used in the home. This is especially true to ensure immersive experiences for applications like cloud gaming, and we’re confident this project will help providers deliver new benefits to pass onto their customers.

Broadband Forum is uniquely positioned to define how to implement L4S capability into a broadband network as a number of key congestion points are in our scope of work and we look forward to supporting the industry tackle a key pain-point for modern network applications.”

One key factor in all this is that L4S is good at handling latency in a more congested network environment, which is important because network congestion often results in rising levels of packet loss and slower latency times (e.g. video games often experience this as lag in online multiplayer games). But by tackling the causes of this issue, end-users are more likely to enjoy a smoother experience.

At present this is mostly being implemented alongside more modern FTTP broadband and 5G mobile networks, although it’s still a fairly new technology and so hasn’t yet been widely adopted.

Study Warns Starlink Broadband Satellites Causing Problems for Radio Astronomy

A new study conducted by the Netherlands Institute for Radio Astronomy (ASTRON) has warned that interference from the second (v2-Mini) generation of Starlink’s (SpaceX) broadband satellites is around 32 times stronger than their first generation spacecraft, which is causing growing problems for radio astronomy.

Elon Musk’s Starlink network currently has 6,398 LEO satellites (c.2,200 are v2 Mini / GEN 2A) in Low Earth Orbit – mostly at altitudes of c.500-600km – and they’re in the process of adding thousands more by the end of 2027. Customers in the UK typically pay from £75 a month for a 30-day term, plus £299 for hardware on the ‘Standard’ plan (inc. £20 postage), which promises internet latency times of 25-60ms, downloads of c. 25-100Mbps and uploads of c. 5-10Mbps.

However, ASTRON’s new study (here) has found a significant increase in Unintended Electromagnetic Radiation (UEMR) from the second-generation of Starlink satellites, which is often a by-product of the constellations wanted emissions – causing a growing problem for radio astronomy telescopes (i.e. devices that are extremely sensitive to interference, particularly in certain bands).

Radio telescopes, like the LOFAR telescope in the Netherlands that was used for this study, allow scientists to observe the sky and study other galaxies, stars, nebula, planets and black holes etc. across different parts of the electromagnetic spectrum. “Every time more of these [satellites] are launched with these kinds of emission levels, we see less and less of the sky,” said Professor Jessica Dempsey, Director of ASTRON, to the BBC News.

Study Findings (Extract)

We find that the second generation of Starlink satellites that we observed with LOFAR emit higher levels of unintended electromagnetic radiation (UEMR) over a broader frequency range compared to that emitted by the first generation of Starlink satellites. Our observations show that in the 150.05–153 MHz primary radio astronomy band, the broadband UEMR of the second-generation v2-Mini and v2-Mini DTC satellites is, on average, 15 dB and 7 dB brighter than that of the first-generation v1.0 and v1.5 Starlink satellites. On a linear scale, this corresponds to factors of 32 and 5, respectively.

This trend is also present in the 116–124 MHz and 157–165 MHz bands, and in the frequency bands from 50 to 66 MHz where the satellites from the first generation are not detected. On the other hand, the strong narrowband UEMR that is seen in the v1.0 and v1.5 satellites at 125, 135, and 150 MHz appears to be absent in the v2-Mini and v2-Mini DTC satellites. While this is an improvement, it is completely negated by the stronger broadband UEMR, which affects a significantly larger part of the observed frequency range.

The issue of the higher levels of UEMR from the second-generation Starlink satellites is further exacerbated by the lower orbits in which these satellites operate. These satellites are used in the (modified) Generation 2 Starlink constellation, for which the US Federal Communications Commission (FCC) has approved operational orbits at 448 and 482 km for the v2-Mini satellites, and 360 km for the v2-Mini DTC satellites. As a result of these lower orbits and resulting smaller distances to Earth-based telescopes, the signals will be 30–130% brighter compared to the Generation 1 Starlink constellation, which mostly operates at orbital altitudes of 550 km.

The impact of the observed UEMR on radio astronomy will vary between different science cases, although the study foresees a situation where one or more satellites may be present in the telescope’s field of view at any given time and this could hamper or even prevent some observations (i.e. too much interference ruins the usefulness of the data). This is the primary reason why broadband UEMR is particularly worrisome for radio astronomy; it increases the risk that the entire observing bandwidth is affected by UEMR for the entire duration of the observation.

Just for some practical context, the study found that almost all of the observed Starlink v2 Satellites (including Direct to Cell ones) produced unintended electromagnetic radiation, which was about 10 million times brighter than from the weakest sources of light identified and 32 times stronger than Starlink’s first generation spacecraft. The problem will only get worse as SpaceX’s constellation, as well as similar networks, continue to grow.

This is actually threatening the entirety of ground based astronomy in every wavelength and in different ways. If it continues, without the sort of mitigation to make these satellites quiet, then it does become an existential threat for the kinds of astronomy we do,” Prof Dempsey added.

Starlink aren’t oblivious to this problem and have been actively engaging with researchers to find solutions, although the fact that their latest generation of spacecraft has made the problem worse is not to be overlooked. On the other hand, SpaceX has recently begun introducing a system that enables them to dynamically adjust the Starlink network in order to avoid causing interference for radio telescopes (here), although it’s unclear how many telescope sites will be able to adopt this (it requires a partnership with each one).

In the meantime, the study authors hope that their research may help SpaceX/Starlink to “identify the satellite components involved in the emission of UEMR and devise mitigation strategies in already operational satellites, as well as future designs of the hardware.”

BT Deal Allows UK ISP Cuckoo to Sell Openreach Broadband Packages Again

A new wholesale agreement between BT Wholesale and AllPoints Fibre (APFN) has today been announced, which among other things means that anchor tenant ISP Cuckoo will be able to offer full fibre broadband (FTTP) packages via Openreach’s network.. again (some related services were withdrawn earlier this year and customers booted to a different ISP).

Just to recap. Cuckoo is currently still in the process of becoming the main retail broadband ISP outlet for Fern Trading’s (Octopus Investments) consolidated UK full fibre networks (Jurassic Fibre, Swish Fibre and Giganet) – under the APFN brand. Cuckoo also sells packages via CityFibre’s national network and, prior to all that, they used to have wide FTTC and FTTP coverage via Openreach’s national network too.

However, the situation took an unexpected turn at the start of this year, which occurred after Cuckoo stopped selling Openreach’s FTTP based packages to new customers (this came months after they’d also withdrawn FTTC services – here). This was then, almost immediately, followed by the somewhat more shocking decision to boot some of those same customers off their platform and on to a different ISP (here) – an unusual move in such an aggressively competitive market.

Cuckoo later clarified to ISPreview that their “existing copper customer base alongside a small cohort of FTTP customers connected via TalkTalk” (i.e. the lines based off their TT Wholesale agreement) would be the ones transferred to the new provider (Home Telecom). But the provider also confusingly stated that they were planning a “further national expansion” later in 2024, which would reintroduce support for Openreach’s fibre.

The first hints that Openreach might be returned to the fold came a few weeks ago, after several of ISPreview’s readers began reporting that Cuckoo had started accepting sign-ups in some of Openreach’s FTTP areas, including those that had previously been stopped. The development has today been confirmed as part of a new agreement between BTW and APFN.

Jarlath Finnegan, APFN Group CEO, said:

“Our close and growing partnership with BT Wholesale is a key part of our strategic plans. We’re delighted to be working with them and look forward to many years of collaboration ahead.”

Gavin Jones, Channel Director of BT Wholesale, said:

“We’re pleased to be working with APFN as they gain access to our full fibre services, opening up the benefits of enhanced connectivity to more customers, to support a range of uses and devices.”

The challenge for Cuckoo will now be in rebuilding their reputation and consumer trust, which inevitably took a bit of a hit after the previous events. Discarding a base like that, only to reintroduce support for the same underling network a few months later, is not a good look. But this does at least help to support yesterday’s Giganet news (here), since that migration will also include a few Openreach based customers (as well as those on Cityfibre and Giganet’s own FTTP).

Otherwise, Cuckoo is now charging the same price for their Openreach based FTTP packages as for their CityFibre ones, albeit with the difference that CityFibre’s network offers faster (symmetric) uploads. Prices start at £28 per month for 150Mbps (25Mbps upload) on a 24-month term, which rises to £35 for 500Mbps (70Mbps) and £42 for 900Mbps (110Mbps). You also get a £50 shopping card on their 500Mbps tier and £100 on 900Mbps.