From humble beginnings: The amazing journey of Hormuud Telecom CEO Ahmed Mohamud Yusuf

Interview

We spoke to Ahmed Mohamud Yusuf, CEO of Hormuud Telecom and winner of the CEO of the Year Award at the World Communication Awards 2023, to discuss his extraordinary career journey and plans for the future

Your journey from the son of a camel herder to the CEO of the largest business in Somalia is fascinating. Can you tell us a little more about your upbringing and how it has shaped you as a leader?

Raised in rural Somalia, my life has been influenced by community values and the spirit of entrepreneurialism. My father’s hard work ethic enabled me to attend boarding school, which led to my first job as a door-to-door salesman. This experience allowed me to understand the diverse communities of Somalia, enriching my appreciation of our vibrant social fabric.

I eventually took the leap of opening my own shop, rapidly growing it into an import/export business, connecting Somali entrepreneurs with the world, so I could continue my studies at the National University of Somalia.When the civil war forced me to leave my homeland in the 1990s, I had to relocate my business, which showed me how true entrepreneurs are those that can adapt in the face of hardship. When in the early 2000s I was able to return home, my mission was crystal clear: help get Somalia through its time of hardship, and rebuild it, so once again communities can connect with each other and the world.

I joined Hormuud Telecom in 2002. Now as a leader of Somalia’s largest business, I’m driven by three core values: resilience, ambition, and empathy. These principles keep me grounded, and reinforce my faith in our team, mission, and the future of Somalia.

What motivated you to return to Somalia after you were displaced by the civil war? Did you always plan on returning?

I always believed in Somalia’s potential, even during its most turbulent times. When the civil war saw the destruction of financial and telecommunications infrastructure, I saw an opportunity to make a difference and I am grateful every day that I embarked on this journey.

Despite facing numerous challenges, Somalia’s economy has displayed remarkable resilience, largely driven by the dynamism of its private sector. I take immense pride in knowing that Hormuud Telecom is not just driving economic growth but is transforming the accessibility of digital services for ordinary Somalis. I remain dedicated to putting communities at centre of everything I do – for me, not returning was not an option.

What were the biggest challenges you faced when launching a telecoms company in Somalia? 

Restoring confidence in Somalia and its businesses has been a challenge, but to rise to this I’ve learnt to hold Hormuud Telecom to the highest standards and ensure that from necessity comes invention.

For example, when I returned to Somalia, the country was almost devoid of infrastructure and 98% of the Somali Shilling was counterfeit. Hormuud not only rebuilt infrastructure – from telephone masts to basic GSM services and fibre optic cables – we introduced mobile money to the country. Free at the point of use, this ensured that people had a reliable means to transact.

Now, with over 80% of people using mobile money every day, we stand on the cusp of being the world’s first cashless economy. Our mobile money platform, EVC Plus, reaching its 13-year anniversary was one of the proudest moments in my career. It proved how you can turn a challenge into an opportunity that can benefit millions.

One of Hormuud Telecoms’ biggest goals is to extend 4G connectivity throughout the country. Why is this so important for Somalia as a nation?  

The fourth industrial revolution is transforming the world at scale – not least in Africa, which is home to a fast growing, data hungry population. In Somalia, this story is no different. For us, 4G is laying the track to digital transformation, we now need the low-cost handsets to achieve it.

We have one of the youngest, digitally savvy populations in the world, and some of the cheapest internet in Africa. With 4G coverage throughout the country, digital education and healthcare possibilities in last mile communities can be unlocked; our pre-eminent industries like agriculture and fishing can become more efficient; and with EAC admission, we see a future where Somalia is a telecommunications hub for the Horn.

We’re already well on our way. Roughly 70% of Somalia’s population is covered by 4G internet. This expansion isn’t just about convenience; it’s a pivotal step towards Somalia becoming a cashless economy, that fosters inclusive and sustainable economic growth. High-speed internet access is a basic human right. We’re dedicated to bridging the digital divide, even in the hardest-to-reach areas of our country.

Hormuud Telecom played a vital role in supporting the country during the coronavirus pandemic and, indeed, has many charitable initiatives to support the country’s most vulnerable people. Are there any projects you’re most proud of?

During the COVID19 pandemic Hormuud built the first oxygen plant in the country. We also developed a telephone emergency announcement system, which has since been used as part of the El Nino climate disaster response. I’m proud of the instrumental role we play in guiding our country through tough times.

In the fallout of the pandemic, Somalia was on the brink of famine. We needed a way to reach the 1.4 million people displaced by the drought, yet INGOs did not have the capacity to reach them with physical aid. With many internally displaced people already using EVC Plus, we also developed a portal for INGOs to transfer up $1 million through mobile money to 10,000 people each time.

Running on both smart and basic phones, mothers can now purchase food and water to keep their families alive — it has completely transformed aid delivery in Somalia, whilst getting aid money moving through the economy. There’s nothing I am prouder of than that.

What does winning the CEO of the Year Award at the World Communications Award mean to you?

Winning this award is a massive honour, and I’m grateful for the recognition. It means a lot more than just a trophy, as it indicates the future is bright for Somali telecommunications, and that Hormuud is leading our sector’s return to the world stage. I hope this paves the way to exciting collaborations and opportunities around digitalisation.

 What’s next for Hormuud Telecom in 2024? 

2024 is set to be another big year for Hormuud, we’ve got several infrastructure projects and products set to come to fruition, which will further pave the way to a cashless and digitally enabled economy. Watch this space.

Life in the fast lane: Why service providers need to *prepare* for Wi-Fi 7

Viewpoint

By James McKenna, Senior Systems Engineer, Calix

How long should I stick with my Wi-Fi 6 router?
With the introduction of Wi-Fi 7, is 6E still a ‘thing’?
Am I falling behind by not offering Wi-Fi 7?
How do I address the Fear Of Missing Out?

All valid questions from an ISP’s perspective, and soon the consumer may start thinking something similar. But how long before you, the ISP, should make the jump?

Your Connected Home

How many devices do you have connected to your home Wi-Fi? Probably more than you think. The accumulation of smartphones, laptops, voice control assistants, door bells, smart-meters, kitchen appliances…it is estimated that the average UK household has around 30 devices connected to the home internet. That’s a lot of competition for bandwidth.

These days more and more devices support 5GHz channels (so many of them used to be 2.4GHz only), but this has the knock-on effect of adding load to the 5GHz radios already serving your console, smart TV, iPads and work-at-home machines. All of these devices which really need the best connectivity experience, are now sharing the frequency space with an ever-increasing number of IoT or auxiliary devices.

Additionally, more users have wireless-meshing enabled at home, most likely using 5GHz channels too. We will inevitably reach a point in the connected-home, when the growing number of (30+) devices, mesh, and interference from the neighbours’ Wi-Fi, regularly creates so much wireless contention, that it becomes noticeable to the end-user. This leads to annoyance, generates support calls and negative feedback.

Wi-Fi performance challenges in the home are a commonly occurring issue (ask any support team), and these often prove some of the most frustrating and complex issues to resolve remotely. So, it is a good time to start thinking about a plan to future-proof the home network with next-gen Wi-Fi, that looks to address the issues of reliability, latency and spectrum management.

What Does Wi-Fi 7 Actually Bring?

There are already many articles out there explaining the tech behind Wi-Fi 7, so I won’t attempt to re-invent the wheel here. Long story short – Wi-Fi 7 brings key enhancements to improve data throughput and reliability. The result is client devices in the home or office (where multiple devices contend for airspace), can now make more efficient use of the frequency space available to them. The desired outcome is to reduce latency and maximise throughput. Increased capacity, lower latency and better spectrum management, will all improve the connectivity experience for users, and likely reduce the number of trouble-tickets logged with the ISP. Happy days.

Here is a little more detail:

Higher Speeds:

The theoretical ‘top speed’ for Wi-Fi 7 is 46.4Gbps; a fourfold increase on what was previously possible. Real-world results are around 5.8Gbps for a Wi-Fi 7-capable client, – still 2.4x faster than Wi-Fi 6/6E. Impressive!

Better frequency management in the home/office:

Wi-Fi 7 introduces ‘Multi-Link Operation’ (MLO). Wi-Fi 7 devices can now utilise 2.4GHz, 5GHz and 6GHz to quickly switch frequency, and transmit on a band/channel with less interference, at a moments’ notice. The benefit here will be lower latency, lower packet-loss, and increased reliability. Note that not all devices will support 6GHz.

For context, here are some examples of MLO in action:

For gamers, it will be about lowering latency and reducing packet-loss. The Wi-Fi 7 client (a VR headset) experiences interference, makes a quick assessment and switches to a cleaner frequency space, and disaster (lag) is averted! The gamer survives his encounter with the online adversary and doesn’t have to scream in frustration at his TV for thinking he fired first, eventually realising he didn’t.

For the future-connectivity of mission-critical systems such as 4K/8K CCTV, a stable connection is of course paramount, and it needn’t be a hard-wired connection in the future. Equipping a 4K/8K camera with Wi-Fi 7 could mean mitigating interference at a moments’ notice; by dynamically switching bands using MLO, the camera avoids interference and contention (which can lead to packet loss or a disconnect). This quick channel switching could mean the difference between capturing vital footage vs. Wi-Fi drop-outs causing loss of images. So when your neighbour helps themselves to your prized veg, you’ll catch them in the act with high-res imagery! Until 8K CCTV becomes widespread though, stick a lock on your greenhouse door.

Still in the Starting Blocks

As with the life-cycle of every Wi-Fi standard developed so far, the successful application of Wi-Fi 7’s benefits is dependent on widespread adoption of the technology in broadband and consumer devices. A key factor in adoption, will be the point at which Wi-Fi 7 becomes more affordable. Currently it sits at the ‘bleeding-edge’ of technology and the price-point is naturally higher. The industry is still in the early stages with Wi-Fi 7.

The Wi-Fi Alliance only began certifying Wi-Fi 7 devices in January 2024 and the handful of pre-certified routers currently available today are naturally, very expensive. And enjoying the benefits of a Wi-Fi 7 router also means upgrading the clients connecting to it. Few users are likely to replace a perfectly serviceable laptop just to take advantage of a new Wi-Fi standard. High-end smartphones, PCs, and tablets are expected to lead the way with Wi-Fi 7, an example being the Samsung S24 Ultra.

The Wi-Fi Alliance is anticipating that 233 million Wi-Fi 7-enabled devices will enter the market this year, rising to 2.1 billion by 2028 with mass-market adoption. But let’s assume that much of the market will continue with Wi-Fi 6 devices for quite some time yet – adoption of Wi-Fi 7 in mid-range devices will be gradual. ISPs who choose to utilise this gradual uptake as an opportunity to calmly assess the options for Wi-Fi 7 CPE (and not jump feet-first into adopting the ‘best-available’ Wi-Fi 7 capable router right-now), will find they have more choice of hardware and supported platforms by early 2025.

Do Subscribers Need Wi-Fi 7 now?

Is there a demand right now and will there be in the next 12 months, for widespread adoption of Wi-Fi 7 routers in every home? Understanding subscribers’ current needs and pain-points is helpful in answering this question.

The case for Wi-Fi 7 adoption now: “Sure, Wi-Fi 7 has some valid use-cases and should be offered right-now!”

People will always want the latest gadgets and connectivity, and if you offer it to them, your brand can be seen as a technology leader. Being the first-to-market with the latest Wi-Fi 7 technology is also an exciting prospect.

In the enterprise sector, the higher bandwidth, throughput, and lower latency offered by Wi-Fi 7 could also add value. This could mean providing better coverage and capacity at a public venue such as a sports stadium, or improved connectivity within an industrial IoT setting. There are definitely current use-cases where choosing Wi-Fi 7 now will benefit and future-proof the performance of high-density, manufacturing, and educational environments. But this really concerns enterprise-grade Wi-Fi, rather than residential and small businesses who lean more toward lower numbers of users, and smaller budgets.

The case for biding your time: “Implementing Wi-Fi 7 right now is not essential”:

For the average residential subscriber (even those with 30+ connected devices), existing Wi-Fi 6 technology is likely to be sufficient to meet their requirements for a time yet.

Some high-bandwidth users do exist of course – gamers, online FOREX traders, streamers and videographers, large households, or those experimenting with the very latest consumer tech such as 8K and AR/VR are some examples. Can these customers be served with an existing Wi-Fi 6 router with multi-gig WAN capability, or offering lower-latency peering for gamers perhaps? Those ‘in-the-know’ subscribers will understand the benefit and value of such offerings. Later-on you can combine this with a stepped-upgrade to a Wi-Fi 7 router and boom – you are differentiating yourself from the competition with a monster-offering that doesn’t boil down to just being a simplistic Wi-Fi radio upgrade.

And let’s not forget that a well-designed and executed Wi-Fi 6 network could give them what they currently need. You could support those intensive Wi-Fi users, with a cursory look at their households’ existing bandwidth usage, and offer a call to run some Wi-Fi health-checks and see if anything can be done to improve their experience. E.g. offering mesh units to improve coverage, or a simple channel-change to avoid interference from encroaching neighbouring networks, could be the difference between retaining a customers’ loyalty or losing them to a competitor offering a shiny new router.

For service providers who choose to wait and give the Wi-Fi 7 market time to mature, they will see that product vendors will spend the next year or so refining their Wi-Fi 7 portfolio (and firmware stability). This will have the knock-on effect of improving overall product reliability and quality, as well as allowing time for further Wi-Fi capabilities to be introduced. Ultimately, choosing not to jump-in early is likely to stand the ISP in good-stead. Helping to minimise the risk of deploying ‘bleeding-edge’ tech that an ‘early-adopter’ would generally carry and pass-on to their end-users.

Integrating Wi-Fi into a Winning Package

Simply offering the latest-and-greatest Wi-Fi technology without considering other factors is unlikely to lead to longer-term subscriber retention or profitability.

Service providers should really keep in mind that Wi-Fi performance is just one of many factors that subscribers look-for in a broadband service. Speed, reliability, ease of use, and excellent customer support are equally important. Adopting Wi-Fi 7 should form part of a broader strategy designed to take advantage of the latest technology evolutions to support exciting new services.

Of course, Calix has Wi-Fi 7 systems in the roadmap for 2024. The new standard will be fully integrated with SmartLife managed services and supported by the Calix end-to-end broadband platform. We’re not rushing it out, though.

A fully managed Wi-Fi 7 package will enable service providers to differentiate in the market and target those high-bandwidth users with premium service offerings. For the UK’s Alt Nets this could mean providing tailored services to specific market segments, such as small businesses, gamers, or home-office workers. Those subscribers not in immediate need of enhanced Wi-Fi may be better-off waiting for prices to fall and mass-market adoption to arrive. Developing the insights to accurately understand subscriber trends and expectations is key to getting this balance right.

As we progress through 2024, the increasing number of connected devices and the need for ever-higher bandwidth will drive demand for high-performance Wi-Fi, which will spur adoption of Wi-Fi 7. But suffice to say, pervasive adoption of the very latest Wi-Fi standard is a marathon, not a sprint, so use the opportunity to take a measured approach. Why panic and jump now, just for fear of missing out?

Feel free to reach out to me directly if you have any questions or comments:

James McKenna

Senior Systems Engineer

James.McKenna@Calix.com

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Growing data consumption demands policy rethink in Europe

Viewpoint

The recent anti-dumping measures against the fiber optic cable exporters may delay the fiber deployment in the region even as data consumption continues to rise and businesses must accelerate digitalization to remain competitive

Key takeaways:

Fiber deployment is crucial for Europe to address the growing data demand by enabling it to provide high-quality and affordable broadband connectivity.
The imposition of antidumping measures by the EU against exporters negatively impacts the cost economics of fiber deployment and may lead to delays in building Fiber-to-the-Home (FTTH) infrastructure in the region.
The import of optical fiber cables has played a critical role in providing cost-effective and quality connectivity solutions to EU citizens.

The telecommunication networks in Europe are witnessing a consistent increase in data consumption. A recent report forecasts that Europe’s mobile data consumption per user will grow five times from 15 GB per month in 2022 to 75 GB per month by 2030, indicating an annual growth rate of 25%. On the other hand, the fixed data consumption per household will increase from 225 GB per month in 2022 to 900 GB per month by 2030, an annual growth rate of 20%. [1]

The ever-increasing popularity of video-based content, along with the use of social networks, are the key reasons for the growing data consumption in the region. This consumption is only likely to increase with the emergence of high-definition 4K and 8K videos, high-definition video and the growing use of Augmented Reality (AR) and Virtual Reality (VR) based use cases. In addition, the Artificial Intelligence (AI)-generated content and the increased use of short-form video on social networks is only going to fuel the data consumption.

The outbreak of the COVID-19 pandemic widened the gap between the connected and unconnected as people used the digital infrastructure to execute their professional and personal tasks. It was no longer enough to be just connected as high-speed quality digital infrastructure became the differentiating factor. Efficient digital infrastructure emerged as a crucial factor during the pandemic. The countries/regions with superior digital infrastructure were able to better respond to the pandemic while others struggled to maintain economic continuity.

As the digital economy continues to become all-pervasive, the state of the digital infrastructure is becoming an important differentiating factor for the economic growth of a nation. It forms the bedrock of the digital transformation of the industries. It is not possible to take advantage of digital transformation for businesses from different industry verticals without investing in digital infrastructure. In addition, high-quality and, more importantly, accessible digital infrastructure is crucial for ensuring widespread digital connectivity, fostering inclusive growth and accelerating economic growth

Growing relevance of affordable fiber deployment in Europe

Fiber deployment is critical for the service providers to not just address the ever-increasing data consumption but to build a formidable foundation of the digital economy for years to come. A critical aspect of fiber, when compared with legacy broadband technologies, is that it offers a considerable price advantage without compromising on quality. This makes it central to ensuring inclusive growth.

The deployment of fiber is also vital for meeting sustainability targets. Fiber-based networks are known to consume less electricity than legacy technologies. This is crucial for Europe as electricity costs have skyrocketed post Ukraine-Russia war.

Just like how railways emerged as vehicles of economic growth in the last century, fiber deployment is known to provide an unprecedented boost to economic and social growth. Optical fiber cables offer unmatched resilience, capacity and cost economics when compared to copper or microwave.

European Union (EU) Commission is well aware of the vast benefits of fiber deployment, and this is the prime reason why it introduced the Gigabit Society Policy in 2016 to stimulate capacity networks required for a burgeoning digital economy. The strategy is focused on three pillars of 5G coverage in all urban areas, access to 1Gbps for all socio-economic drivers and access to 100Mbps for all households. [2]

The European Union is striving to meet the connectivity goals for the year 2025. These include providing all European households with 100 Mbps networks, with the flexibility to upgrade to even higher speeds, as and when required. Additionally, ensuring gigabit connectivity for all socio-economic entities such as schools, universities, research centers, transport hubs, hospitals, public administrations, and digital technology-dependent enterprises.

The plan outlines the objective of providing uninterrupted 5G coverage in all urban areas and major terrestrial transport routes to facilitate connectivity for both individuals and objects. Furthermore, the EU aims to ensure access to mobile data connectivity in all areas where people live, work, travel, and gather, emphasizing comprehensive coverage across various settings.

EU’s goal for Europe is to be the most connected continent by 2030. It has also come up with a Digital Decade program, which seeks to provide high-speed internet coverage by 2025 and gigabit connectivity by 2030. [3]

Even as Europe’s digital infrastructure continues to grow, it still has a lot of ground to cover. Only 59% of rural households had access to a broadband connection of 30Mbps. In addition, the coverage of households with high capacity networks reached only 20% of the total households and only 18% were covered by Fiber to the Premises. This prevents the rural communities from accessing growth opportunities, thus hampering their growth. It also puts them in a disadvantageous position by not allowing them to access online learning and telemedicine, among other services. [4]

Recent anti-dumping investigation initiated on OFC Imported by EU

In this context, the potential issue of imposition of antidumping measures by the EU against exporters may be counterproductive. This not only impacts the cost economics of the fiber deployment in the region but will also have repercussions on the deployment of 5G and Fiber-to-the-Home (FTTH) infrastructure in Europe. The import of optical fiber cables has played a crucial role in providing cost-effective connectivity solutions to EU citizens.

Any potential antidumping measures taken by the EU Commission may end up increasing the cost of broadband services for the end user, thus failing the very purpose of deploying fiber-based infrastructure in the first place. The increased cost may prevent the customers from benefiting from the transformative impact of fiber connectivity and thus may end up widening the digital divide.

Policy decisions, like a potential imposition of anti-dumping duty on optic fiber manufacturers imported by the EU, can have a far-reaching impact on the timelines as well as the quality of optic fiber networks being set up in the region. Fiber-based digital infrastructure is critical to not only address the growing data demands of the region but also to build a robust digital ecosystem, stimulating innovation and ensuring inclusive growth. Hence, a broader outlook by the EU may benefit the region and have far-reaching positive consequences while achieving the objectives of the policy.

[1] https://www.adlittle.com/en/insights/report/evolution-data-growth-europe

[2] https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:52016DC0587&from=de

[3] https://digital-strategy.ec.europa.eu/en/policies/connectivity

[4] https://digital-strategy.ec.europa.eu/en/library/connectivity-european-gigabit-society-brochure

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Trump, Climate & AI: What’s going to happen?

Spotlight Series

The world faces major changes in 2024. What’s going to happen? How might this impact your plans? And how might your brain be tricking you?

This article analyses what predictions on AI, US Elections, and Climate Change tell us about how we might navigate our fears, uncertainties and hopes, and plan for the year ahead.

Introduction

At the start of every year, our inboxes and social media feeds are full of predictions. Some are good, some less so.

I confess, as former Research Director of STL I was sometimes guilty of being one of those propagating such predictions. To be fair, that is part of the job – helping clients look ahead and make decisions to shape their futures.

This year I thought I would try something different. I identified a handful of major themes that will impact our lives and businesses, and asked other people to make predictions on related measurable outcomes which would happen in 2024. I called this the “Festive Forecast 2024”, and while your festive feelings may be long forgotten, the questions and answers are still highly relevant.

Here is a quick preview of three of the questions and how an initial tranche of thirty-two people has answered them so far*. You can still add your own views by taking part here. It is anonymous, and I will share the results with you.

The questions cover AI, Climate, US elections, Interest Rates, Consumer Confidence and MWC. This article gives a preview of early results on the first three – and what I think they might mean.

The Biggest Uncertainty: Biden vs Trump

The outcome of the US election will be influential for all manner of decisions and industry conditions. US foreign, economic, and industrial policy, internal market conditions, etc. will all impact the global market for telecoms and connected technologies in different ways.

This question shows the biggest spread of opinions so far. The split predicting Republican vs Democrat is 50/50, and there is still high uncertainty about who will be the candidate for each party.

Source: Connective Insight Survey (early preview)

I’d say that the spread reflects a realistically high level of uncertainty. A lot can happen in the months leading to the vote – and who knows what afterwards, based on the last US election.

So what? If you are planning, you should look at different scenarios on the US election, particularly for late 2024 and into 2025 and onwards.

You might think you know who will win – but you don’t. You might have a strong hope or fear or what seems like a gut feeling, and it might even turn out to be right. But this is your mind playing a trick on you – it’s your innate human preference to feel certain that’s cornering you into an irrational delusion that you know what will happen (I will explain how this works later in this article).

Polls may change – and who knows what else will happen – so it’s worth having a plan A and a plan B on any related issues and decisions.

The Biggest Fear: Climate Change

For the survey, I chose an ongoing measure of the average surface temperature of the world’s oceans. It’s measured daily by satellites, and you can follow it here.

From the chart below (showing the current position and the options I gave), the trend looks like it is getting worse. Temperatures may be rising even faster than anyone thought – look at the black (2024) and orange (2023) lines in the chart below: they are significantly outside the bounds of the last forty years.

Source: https://climatereanalyzer.org/clim/sst_daily/

The respondents to the survey so far seem to agree, as only a minority chose one of the blue options where things would improve on the climate front.

 

Source: Connective Insight Survey (early preview)

Could the idea that the climate situation is getting worse be an irrational delusion? Of course it could, but I think the situation is different to the US election.

First, there is a long-term pattern of physical measurements over forty or so years (rather than poll trends registering non-binding viewpoints, for example). These recent measurements are significantly and consistently outside of this long-term pattern, and Reuters reports that the last 12 months has already seen global warming exceed 1.5 degrees Celsius.
Second, in the US election, it is feasible to imagine all kinds of dynamics that could sway the outcome. There are court cases and primaries to contest, decisions, and speeches to make, and doubtless new stories to break. In the climate cycle, the only foreseeable mechanism that could temporarily boost sea surface temperatures is that of El Nino (a cyclical warming of part of the ocean that happens every 2-7 years that is currently underway). This is possible, yet El Ninos have happened over the last 40 years, and none has taken global averages so far outside band of averages.

So what? Managing resources better is a priority for everyone, but when it comes to sustainability it can be challenging, because there are things many of us would rather do (e.g. build infrastructure and economies, eat meat, go on holiday flights, etc.) that we probably now need to do either less or in a different way to reduce our footprint.

Most people now believe that climate change is a reality, and that some changes in how we live must happen (think of the shifts to green energy, electric cars, etc.).

However given the pace and scale of change we can see today, we also need to act even faster to mitigate the challenges created by those known changes as best we can. It is unlikely that climate change will reverse soon, so we need to plan for a “base case” world where weather is even more volatile, sea-levels may rise faster, and agriculture and wellbeing are even more threatened by the climate.

There’s a strong argument to factor in even more volatile and violent weather in 2024, as the current warming including El Nino takes place – maybe think of this as “base case +”.

Beyond that, I recommend that planners should consider a “worst case” climate scenario on the basis that there might be an unexpected non-linearity – a “tipping point” where something in the world’s climate systems changes (or has changed) faster than anyone hoped.

In this case, pressures on world populations and resources will increase even faster than the current trend and strategic responses will be needed to deal with that.

Please note – I am not a climate scientist! I am just looking at a line on a chart that looks like it is behaving differently than it has in the past. Given that this relates to the surface temperature of the oceans – a major driver of climate, it seems quite significant. While I don’t fully understand its causes and consequences, it’s enough to worry me – and hence my efforts to draw attention to it.

The Biggest Hope: AI

Despite fears of the all-powerful general “terminator AI”, AI has significant near-term potential for achieving beneficial outcomes too. In telecoms, the most targeted areas are network automation and customer care. As a judge of the AI section of the GLOMOS this year, I was lucky enough to see a broad range of CSP applications put forward touching these and other areas, some of which are already operating at scale.

For the survey, I chose the value of a fund comprising selected AI investments as a measurable indicator of the fortunes of AI, and asked people to predict it’s value in a years’ time.

Source: https://www.google.com/finance/quote/AIQ:NASDAQ

Most people in the survey thought the value of such AI assets would continue to rise during 2024 but there was also a clear core of doubters (the dark blue block on the bar chart below) who think there is a bubble which will burst soon.

Source: Connective Insight Survey (early preview)

So what? I don’t see AI as a technology bubble that will suddenly ‘burst’, although hopefully the hype will calm down a little. Some of its applications will prove less valuable than others, but it is fundamentally a data-based technology that works through self-improvement. The initial data may itself need improvement – but if the potential value of that improvement is tangible then it is likely that someone will want to make it happen.

AI can also be used in applications ranging from purely analytical (e.g. “tell me something about this dataset”) through to highly automated situations (e.g. “based on all the data we can see, optimise this outcome”).

AI is not an approach that requires the majority of a given system or organisation to use it to be successful (like, say cloud-native). You may get significant advantages from very specific, point-based applications.

Think of the medical application of AI spotting cancers in X-Ray or MRI scans. It is only necessary for the process that analyses scans to use AI for there to be a benefit. The rest of the hospital can work by passing hand-written notes if necessary – although it would of course be better if it didn’t!

For AI, the ‘so what?’ is straightforward – you should be trying to work out in what practical ways you can apply or engage with AI in your role today. Don’t just bury your head in the sand to avoid the uncertainty! While the hype may calm down (and indeed, there could be a drop in AI stock valuations, of course), AI is not going to go away.

Can you tell the future?

We like to think we can predict the future, and in some ways we can.

You can be fairly sure that when you walk into the park, you’ll walk out the other side at a predictable time. What time you’ll get to work each day after you leave the park is a bit less certain. But whether you will still be at the same job in a years’ time is even less certain.

We all like to think we know what’s going to happen. It makes us feel more comfortable and able to concentrate on putting one foot in front of the other, rather than dwelling in existential dread or doubt. Nonetheless, this desire for certainty causes us some hidden problems.

Do you want to feel comfortable or make better decisions?

Studies of MRI scans have shown that the feeling of uncertainty (and other ‘social pains’) triggers neural responses in areas of your brain close to those that process physical pain.

Source: Your Brain at Work, David Rock https://davidrock.net/books/

This is a useful insight – uncertainty creates a feeling akin to “pain”. You may have experienced this in certain situations – e.g. waiting to discover the outcome of something important to you, such as getting test results, a new job offer, or closing an important deal.

I find this helpful because it shows that it is reasonable to think we will dodge uncertainty if we can in the same way we wouldn’t put our hands in a flame – we don’t like that feeling!

But the reality is that we cannot know everything. This leads to the underlying paradox that certainty is a comfortable illusion and uncertainty is an uncomfortable reality. It means we have an innate bias to try to find certainties when none exist, and this can lead us to make some irrational and unhelpful decisions.

So, what can you do? Thinking in terms of scenarios is a helpful way of dealing with this tension. Scenarios allow us to imagine different realities while maintaining an element of doubt as to what will transpire, and trying to imagine plans that allow us to cope in any eventuality.

What’s next?

The survey asks three other questions about interest rates (will they go down, and if so, how much?), Consumer Confidence (will it recover to pre-conflict levels?), and MWC attendance – the nearest term predictable variable, and for me a useful barometer of industry sentiment.

You can of course still contribute to the survey here, and I hope to update you on the findings a couple of times in the year, and certainly in December 2024.

Good luck, and don’t be afraid to take a position! It’s often necessary, can be helpful, and it’s also OK to be wrong (let’s face it: it’s unavoidable!).

Just try to look out for your brain trying to trick you into irrational certainties.

*A note on the survey

The survey has only got thirty-two respondents so far, so it is not a huge study at this point. You might ask what you can learn from small groups, and I think the answer is “it depends”.

In this case, I am seeking to explore the spread of opinions on a range of topics to which no one can know the answer at this moment. I am not seeking to say “because of these results this is what will happen” or claim that these results are representative of the views of a wider group.

They are, however, the thoughts of a mix of well-informed professionals, most of whom I know. You might look at this group as being something like a mix of people who might be your colleagues.

The object of the exercise was to try to gauge sentiment – and to see who would be brave enough to take a view. Do have a go if you can – it takes about three minutes and it’s anonymous.

Try out your own predictions here

Andrew Collinson, MD, Connective Insight. Andrew helps clients bring it all together – helping to deliver big picture strategy and thought leadership, develop high value research, and take stakeholders with them. Previously he built and led the research business at STL Partners, and worked in variety of strategic, marketing and operational roles in telecoms and connected technologies. He’s chaired or facilitated over 50 events and curated the production of 700+ industry research reports.

Andrew: https://www.linkedin.com/in/andrewcollinson/

Connective Insight: https://www.connectiveinsight.com/

Berlin takes 5G performance crown while London languishes

News

A new study from MedUX saw Berlin offer the highest quality of experience when it comes to 5G, with London the poorest performing city

This week, connectivity testing specialist MedUX has released its 2024 benchmarking report on 5G, having tested the technology across ten major European cities: Berlin, Barcelona, Paris, Lisbon, Milan, Porto, Rome, Madrid, Munich, and London.

Testing was conducted in Q2 and Q3 last year, with MedUX staff driving over 4,000km across the selected cities to get an accurate picture of their 5G connectivity.

The tests measured various different 5G metrics, including coverage, speed, and reliability.

Porto was shown to have the best 5Gcoverage at 90%, while Milan was named the most reliable city, with 99.91% successful internet sessions. The biggest winner, however, was Berlin, which led in terms of Data and OTT experiences (with a loading time of less than 1,550 milliseconds), as well as overall performance, where it scored 4.69 out of 5.

London, meanwhile, was ranked last for overall performance, with MedUX noting the city’s average user speed as being 143 Mbps, in stark contrast to the likes of Lisbon and Porto, which have speeds of 528 Mbps and 446 Mbps, respectively.

“The UK is struggling for several reasons,” Rafael Galarreta, chief marketing officer of MedUX, told CNBC in an interview. “The two most important dimensions in which the U.K. mobile networks are lagging behind is speed and accessibility, and network responsiveness.”

He added that the UK’s decision to remove Huawei from the country’s 5G networks could be a reason for the city’s poor performance.

“Delayed deployment has likely affected overall coverage, availability, and user experience, particularly considering that the Huawei ban came after the initial rollout had already commenced,” he said.

You can access the full report here.

Want to learn more about Germany’s 5G journey? Join the industry in discussion at this year’s live Connected Germany conference

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Bell Canada announces plans to cut almost 5,000 jobs
EE to invest £6 million in retail stores
Mexican president calls for dissolution of telecoms regulator