Sky UK Stops Selling Sky Q Online as Users Nudged to Glass and Streaming | ISPreview UK

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Sky (Sky Broadband) has recently continued their gradual move away from satellite-based Pay TV services by withdrawing their Sky Q kit and service from online sales. New customers are instead being directed to take the company’s latest broadband-based Sky Glass (Sky integrated streaming TV set) and Sky Stream (streaming set-top-box) solutions.

Both Sky Glass and Sky Stream are standalone products that use your home broadband ISP and WiFi connection to stream Sky’s on-demand video content and live TV channels (i.e. without any need for a tedious satellite dish). Despite this, many users often still prefer the experience they get with Sky Q, particularly for key features like live TV recording (Glass and Stream use a cloud-based recording feature that has some caveats).

NOTE: Sky Glass and Sky Stream require a minimum broadband speed of 25Mbps, which rises to 30Mbps if you want to enjoy streaming in 4K (UltraHD + HDR) with Dolby Atmos.

The big change now, as noted by some of our readers (here), is that Sky have removed the option for new customers to order Sky Q online, although it still appears to be available to those who place an order via the phone or in-store (we suspect Sky’s agents will still try to discourage you from it). Instead, the Sky Q page now states: “We’ve unplugged Sky Q. Plug in Sky Stream for less.”

This is not the first time that Sky Q has done a disappearing act online, but on this occasion the language appears much more confident that it won’t be returning. None of this should come as much of a surprise, as this has clearly been Sky’s direction of travel for some time, although for now it is at least still possible to get Sky Q if you really want it. But that seems unlikely to last for too much longer.

LMT Group completes strategic pivot, transforming from telco operator to technology company | Total Telecom

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LMT has long ceased to be just a mobile network operator, but rather an ICT company that offers exportable solutions. Now, LMT is purposefully shifting into a multi-sector technology company ecosystem – the LMT Group. The Group comprises several companies and branches, including LMT IoT, LMT Defence, LMT Systems, LMT Retail & Logistics, LMT Finance, LMT Innovations, and Santa Monica Networks.

LMT Group’s strategic diversification is firmly rooted in its historical engineering DNA, which originated with the founding team from Latvia’s largest and oldest radio electronics company. This capability led the company to launch innovation projects across verticals like defense, IoT, and mobility. The result of this proactive strategy is a substantial change to the company’s portfolio – communications now accounts for 50% of total business volume, with the other half generated by these new strategic directions.

“Being a telecommunications operator in a relatively small European market limits the number of customers available. Thus, LMT’s growth depends on diversification. A seminal moment was the introduction of 5G. There were significant industrial promises about its capabilities, yet no one had actually seen it deployed. This gap became the biggest driver of our innovation strategy. Today, we find ourselves moving beyond ‘soft’ services and IT integrations toward physical products. We repeatedly encounter critical unmet market needs that force us to build the solutions ourselves. This was the exact challenge that led to our IoT shortcut,” says Ingmārs Pūķis, VP & Member of the Management Board at LMT.

The latest LMT Group product – the recently launched IoT Shortcut – is the smallest mobile data module in the world for sensor equipment, offering universal connectivity options for any manufacturer’s IoT devices worldwide. IoT Shortcut enables quick integration of a mobile data connection across a wide range of sensor equipment. A significant added value is the software created by the LMT Group, which automates data processing, integration, and connectivity, and provides cloud data services with a customizable customer platform and application. The module also features very low energy consumption, ensuring the sensor device’s battery lasts up to 10 years.

The module is currently being tested, and confirmed partners include the wireless sensor manufacturer SAF Tehnika, the bark beetle activity monitoring software Spruceful, and the construction monitoring specialist Adventum Tech.

The IoT Shortcut team is also in negotiations with Europe’s largest chip manufacturer, German concern Infineon Technologies AG. Planned cooperation involves integrating the LMT module into Infineon Edge AI solutions. This technology will allow local, on-device AI data processing, which will significantly reduce data transmission volume, improve reaction speed, and extend battery life for IoT sensor devices.

About LMT Group

LMT Group has evolved from Latvia’s leading mobile communication operator, LMT, into a technology innovation leader and a multi-sector technology company ecosystem. As a market leader in Latvia, LMT offers a full spectrum of high-quality telecommunication services for diverse market segments, including civilian, business, academia, and military. It transforms the 5G network into advanced solutions, focusing on defence and national security technologies, smart cities, IoT platforms, sensors, and mobility. The LMT Group unites companies such as Latvian Mobile Telephone (LMT), LMT Retail & Logistics, LMT Finance (Latvia’s first TechFin company), and the IT solutions company Santa Monica Networks.

World Communication Award Winners 2025 | Total Telecom

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World Communication Awards

Total Telecom is thrilled to unveil the exceptional winners of the 2025 World Communication Awards (WCAs)

For over two decades, the WCAs has been the definitive global benchmark for technological excellence and industry leadership. With a rigorous, independent review panel of over 80 judges, the WCAs ensure that every award recognises genuine, real-world impact and future-defining innovation that is transforming the global telecom ecosystem.

This year’s Award winners celebrate companies, big and small, from all around the world, that are going above and beyond for their customers.

A huge congratulations to all of our worthy winners, all of which can be found below:

5G Award

Winner: Singtel, in partnership with Ericsson, for Singtel 5G+

This year’s 5G Award category saw an incredibly strong field, showing 5G finally coming of age.

The Singtel successfully redefined network value by utilising slicing, including integrating a Security-as-a-Slice feature that is actively blocking over 6.6 million threats monthly for its customers.

The judges said the entry showed “the democratization of consumer network slicing, turning a technical capability into everyday customer value.”

(Silver Award: KT, AICT Company)

 

Access Innovation

Winner: Ericsson and Telstra for the world’s first 5G triple-band FDD Massive MIMO

The Access Innovation category represents the pinnacle of engineering ingenuity, showcasing innovation in the competitive race to build next-generation networks.

The winning solution from Ericsson, used by Telstra, replaces multiple legacy radios with a single unit, dramatically boosting capacity while simplifying network deployment and reducing power consumption.

The judges described the technical innovation as “exceptionally strong” and noted its importance as a foundation for future RAN intelligence.

(Silver Award: Rakuten Symphony, Rakuten Site Management’s Fiber Manager)

 

AI Innovation

Winner: Jio Platforms for JioBrain

The AI Innovation category showcases the cutting edge of network intelligence, recognising the transformative impact AI is having on the telecoms industry.

The JioBrain was a standout entry. Built entirely in-house, the solution is already processing a massive 350 billion data points daily across Jio’s operations. The scale of its results was highly impressive, delivering 40% fewer outages, 30% lower OPEX, and 20% higher ARPU across 200+ million 5G users.

(Silver Award: Chunghwa Telecom)

 

Best Digital Transformation Programme

Winner: Ericsson and IOH for their Digital Monetization Platform

This Award celebrates projects that tackle complexity head-on, delivering profound and measurable improvements to both operations and customer experience.

Ericsson and Indosat Ooredoo Hutchison successfully unified a highly fragmented BSS landscape, migrating over 88 million subscribers to a single, end-to-end digital monetisation platform.

This solution not only improved service innovation and process agility but also opened up vital new revenue streams for IOH.

(Silver Award: Jazz and Huawei)

 

Best Network Evolution Initiative

Winner: Colt Technology Services for their global Optical network

This category celebrates vision and ambition when it comes to network design. Colt demonstrated a highly innovative, multi-faceted approach to network evolution, leading trials on quantum-safe network security while also delivering Terabit-scale capacity at a global scale.

The judges praised this comprehensive approach, suggesting the company is leading the way with their preparation for a post-quantum world.

(Silver Award: Telefónica Global Solutions)

 

Best operator in a Growth Market

Winner: Lumitel

The Best Operator in a Growth Market category celebrates operators who successfully navigate the myriads of unique challenges presented by developing markets.

According to one judge, Lumitel presented “an extraordinary example of how a telecom operator can transform one of the world’s most challenging markets [Burundi] into a digitally connected society”, adding that the operator had “not only met but exceeded its objectives, proving that connectivity can be a lifeline for national progress.”

(Silver Awards: Smart Axiata)

 

Best Wholesale Operator

Winner: Orange Wholesale

This was a highly competitive category, bringing together network giants from around the world.

Orange Wholesale showed remarkable agility in handling their customers’ evolving needs, building unique solutions leveraging technologies from eSIM to satellite. This is a global leader that has evolved its business model through a strong blend of customer-led innovation, technology deployment, and collaborative partnerships.

(Silver Award: Colt Technology Services, Wholesale SIP) 

 

Beyond Connectivity Award

Winner: VEON for JazzCash

This category celebrates companies that go above and beyond for their customers, delivering value and support far outside the scope of their traditional business.

The JazzCash mobile money platform is doing just that, playing a key role in the lives of 48 million people in Pakistan, supporting financial inclusion and driving the national economy. The judges praised the solution’s broad impact, calling it a “great case of going beyond connectivity to deliver systemic change” and building a solution of national importance.

(Silver Award: PT Telkomsel)

 

Cloud Award

Winner: Jio Platforms for its Cloud Platforms and Private MEC

According to one of the judges, Jio Platforms entry for this category showed the company had “raised the bar in telco cloud innovation, offering a unique solution that is as wide-reaching as it is specialised”.

With a combination of sovereign design, massive real-world deployment, measurable business and customer outcomes, and proven sustainability, this entry was the clear winner in this category.

(Silver Award: Rakuten Symphony for Rakuten Cloud) 

 

Connected Communities Award

Winner: Airband for its next generation Fixed Wireless Access

This category celebrates agile providers who use cutting-edge technology to connect communities left behind by traditional infrastructure rollout.

Airband has showed impressive progress in this regard, with its upgraded Fixed Wireless Access solution offering a ten-fold improvement on its previous iteration. The judges were highly impressed by the “genuine technological innovation” on show and the scale of the impact being achieved for underserved communities.

(Silver Award: Fibrus)

 

Crisis Response Award

Winner: Palestine Telecommunications Company – Jawwal

This category celebrates those companies that continue to support their customers in exceptionally difficult circumstances.

This Jawwal  has showed incredible resilience and operational agility in keeping connectivity available for customers despite 80% of its network being damaged and 2 million people being displaced. From the deployment of FWA to the reuse of copper networks, this organisation continues to demonstrate significant technical skill and flexibility in keeping its customers online.

(Silver Award: Prima Limited, ICN1 Earthquake crisis response in Vanuatu)

 

Cyber Security Award

Winner: Jio Platforms for its Quantum-Safe Security Suite

This award recognises the critical importance of future-proofing digital infrastructure by addressing both current and imminent threats.

The Jio Platforms’ Quantum-Safe Security Suite demonstrated both a deep understanding of the current cybersecurity landscape and the huge challenges on the horizon. Judges said the entry’s “foresight, R&D excellence, and rapid execution has set a new industry benchmark – and placed India at the forefront of global cyber resilience”.

(Silver Award: Bridge Alliance and Aeris Communications, Aeris IoT WatchtowerTM)

 

Enterprise Service of the Year

Winner: China Broadcasting Network & AsiaInfo Technologies for their Smart Wind Farm private 5G network

Considered a “standout submission” by the judges, this category’s winner combines bespoke engineering with AI-driven interference management and a unique network architecture, to deliver impressive results at a Smart Wind Farm.

One judge commented that this was the “benchmark case of how CSP-enabled private networks can unlock new efficiencies, safety standards, and economic benefits for enterprise businesses”.

(Silver Award: Singtel, Singtel 5G+ Priority and Enterprise Mobile Protect) 

 

Future Award

Winner: Singtel for its Quantum-Safe Network

From innovative solutions to novel business models, the future award celebrates companies looking to capture the opportunities that are only just emerging.

Singtel’s Quantum-Safe Network blends technical refinement with commercial availability, providing a solution to one of the biggest challenges on the horizon for telcos: building future-ready cyber resilience at scale.

(Silver Award: Cohere Technologies)

 

People and Culture Award

Winner: Viettel Group

This category looks to highlight organisations that place employee well-being and a culture of continuous learning at the core of their strategy, driving both sustainable growth and technological excellence.

With a comprehensive 360° care model focused on employees’ physical, mental, social, and spiritual well-being, Viettel showed incredible dedication to staff, prioritizing reskilling and upskilling over layoffs.

(Silver Award: Deutsche Telekom – Europe Segment, DT Europe Talent Powerhouse)

 

Platform Award

Winner: Singtel for the Paragon Platform

Singtel’s Paragon Platform aims to help telecoms providers augment their service offerings and create new revenue streams beyond connectivity. With impressive results so far, this top-notch platform sets the standard for 5G orchestration and business model transformation.

(Silver Award: Rakuten Symphony, Rakuten Cloud-Native Platform)

 

Satellite Telecoms Award

Winner: Telefonica Global Solutions

Telefonica Global Solutions successfully combines GEO, MEO, and LEO satellite capabilities into a single service model, providing customers with a self-managed, cloud-style orchestration interface for real-time control across orbits.

The judges were highly impressed by the commercial results, noting the solution demonstrates that “satellite can scale like cloud, serve like fibre, and impact lives far beyond the reach of terrestrial networks.”

(Silver Award: VEON and Kyivstar, Kyivstar/Starlink)

 

Social Contribution Award

Winner: Helium

In a category all about giving back to the community you serve, Helium impressed by flipping the traditional telecom model, empowering individuals to become network builders and expand connectivity access from the ground up.

The judges praised the company’s disruptive business model, stating that it “stands out for reimagining connectivity as a shared resource rather than a corporate commodity, creatively redistributing both the responsibility and the rewards of building digital inclusion.”

(Silver Award: Moldcell Foundation)

 

Submarine Networks Award

Winner: EllaLink

A new category this year, aimed at shining a light on some of the world’s most critical and often underappreciated infrastructure.

EllaLink has not only been working hard to expand and upgrade its network, but also to introduce new sensing technology to support marine researchers. This unique combination of market impact, engineering excellence, and societal contribution set the winner apart.

(Silver Award: Telin)

 

Sustainability Award

Winner: Vodafone & Closing the Loop, One for One  

Sustainability is a huge topic at the World Communication Awards, attracting many entries from across the industry. Vodafone’s partnership with Closing the Loop showed major impact with their focus on e-waste – a significant challenge across the sector.

With very impressive results, the judges said this entry was an excellent example of an operator embedding sustainability directly into its core customer offering.

(Silver Award: KT, AI-based ES Orchestrator)

 

Total Experience Award

Winner: Sparkle

The competition in the Total Experience Award category was exceptionally strong this year, underscoring the vital importance of customer-centric strategies in today’s market.

Sparkle provided a truly holistic approach, integrating AI-based automation and real-time digital tools with a uniquely personalized, human-centered service model. For this company, CX is a company-wide mission, driving measurable outcomes and long-term loyalty.

(Silver Award: China Mobile (Guangdong) & Huawei, AI+BOSS)

 

Next Gen Award

Winner: Chiago Akpata – Senior Manager, Regulatory Affairs at Bayobab

This category is dedicated to the future leaders of the telecoms sector, highlighting those whose impact far exceeds their years.

Chiago Akpata has showed incredible skill in navigating the complex intersection of telecommunications, digital infrastructure, and public policy, having a lasting and transformative effect on the business.

(Silver Award: Sam Sham, RETN)

 

Startup of the Year Award

Winner: nodeQ

This category is all about the potential to do something special and impact the telecoms industry at scale.

nodeQ showcased their potential to do just that, developing cutting edge technology to better map telcos shifting security needs and prepare for an uncertain future.

Judges described this company as providing “world-class deep-tech with a significant first-mover advantage.”

(Silver Award: A5G Networks)

Ofcom clears the way for satellite-to-smartphone services | Total Telecom

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ray of light near body of water

News

Ofcom has given the green light for mobile network operators to deliver ‘direct-to-device’ (D2D) satellite services to ordinary smartphones, clearing the regulatory pathway for calls, texts and data to be delivered from space across the UK.

The regulator’s final decisions authorise the use of mobile spectrum below 3 GHz for D2D links, with safety guards in place to prevent harmful interference with radar and air traffic control systems.

The regulator confirmed that individual consumers will not need a separate licence to receive satellite signals, a move designed to encourage mass-market adoption and help eliminate the UK’s patchwork of mobile notspots. Ofcom said the change could provide lifeline connectivity in remote areas without terrestrial coverage, and backup connectvity if traditional mobile networks suffer an outage.

Operators must, however, apply for a change to their existing licences before offering D2D services, and the framework includes technical and operational safeguards to limit cross-border interference with neighbouring countries’ networks. The framework aims to balance rapid deployment with protections for aviation and national-spectrum users.

Commercial partnerships focussed on D2D services are already well underway. Virgin Media O2 has signed with SpaceX’s Starlink as part of plans to begin rolling out messaging and data services by early 2026, while Vodafone has partnered with AST and has already demonstrated a satellite video call from an area without terrestrial coverage.

Exactly how these D2D partnerships will be monetised remains to be seen.

Ofcom’s group director for spectrum, David Willis, framed the initiative as opening new opportunities for rural communities and economic growth.

“Mobile operators are already pressing ahead to make the UK the first nation in Western Europe to have widespread access to this technology, which will see remote and rural areas be better connected than ever before, unlocking opportunities for communities, businesses and economic growth,” he said.

Keep up to date with all the latest telecoms news with the Total Telecom newsletter

Also in the news
Connected Britain Award winners 2025 announced!
Netomnia announces ‘powerful and ambitious’ rebrand ahead of Connected Britain
VodafoneThree drops Samsung, relies on Nokia and Ericsson for £2bn network upgrade

O2 UK Expand 5G Standalone Mobile Broadband Network to Essex | ISPreview UK

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Mobile operator O2 (Virgin Media) has today announced that they’ve switched-on their next-generation 5G Standalone (5GSA) mobile broadband network in Essex (England) as part of its UK-wide rollout, which is now live in a total of more than 500 locations (70% of the UK’s population or c.49 million people).

Just to recap. 5GSA networks are pure end-to-end 5G that can deliver ultra-low latency times, greater energy efficiency, better speeds (particularly uploads), network slicing, improved support for IoT devices, increased reliability and security etc. Most existing 5G networks use a Non-Standalone (NSA) approach, which is hobbled by being partly reliant upon older and slower 4G infrastructure.

NOTE: The upgrades form part of O2’s wider £700 million Mobile Transformation Plan.

O2’s 5GSA rollout first began in February 2024 (here) and typically aims to reach “at least 90% outdoor coverage” in every location they target. The same will be true for Essex and O2’s new 5GSA network has already gone live in Colchester, Chelmsford, Loughton and Billericay. The county has a total population of around 1.5 million.

Essex Locations with O2’s 5GSA

Basildon, Billericay, Braintree, Canvey Island, Chadwell St Mary, Chelmsford, Clacton-on-Sea, Colchester, Frinton-on-Sea, Grays, Halstead, Harlow, Loughton, Maldon, Rayleigh, Rochford, Saffron Walden, Shenfield, South Benfleet, South Ockendon, Southend-on-Sea, South Woodham Ferrers, Thundersley, Waltham Abbey, Waltham Cross, Wickford, and Witham.

O2’s network upgrade is available to customers with compatible devices “at no extra cost“.

Professor Robert Joyce, O2’s Director of Mobile Access Engineering, said:

“As part of our Mobile Transformation Plan, we are investing £2m every single day to improve our mobile network and provide a more reliable experience for our customers. By expanding our next-generation 5G Standalone network to Essex we are upgrading services for local people and are excited about the opportunities the new network will bring.”

UK ISP Spitfire Launch PSTN Switch Off Migration Service for Businesses | ISPreview UK

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Business telecommunications and UK broadband ISP Spitfire has today launched its new PSTN Switch Off Migration service, which is designed to provide both technical support and expertise to UK businesses making the move from the old Public Switched Telephone Network to all-IP (digital).

Just to recap. The legacy phone switch-off was last year delayed to 31st January 2027 in order to give broadband, phone, telecare providers, councils and consumers more time to adapt (details). The main focus of this was the 1.8 million UK people who use vital home telecare systems (e.g. elderly, disabled – vulnerable users), which aren’t always compatible with digital phone services because telecare providers were slow to adapt.

NOTE: Openreach are withdrawing their old Wholesale Line Rental (WLR) products as part of the above change, while BT are retiring their related Public Switched Telephone Network (PSTN).

However, this overlooks that, for everybody else, many providers will still be working to shift customers off the old PSTN network well before the new deadline. Openreach’s recent decision to significantly raise the prices on their legacy products, which will be introduced from October 2026, is another big incentive to make the switch sooner rather than later (here).

Spitfire has thus attempted to create a package which makes transition “smooth, flexible and seamless“. The new Switch Off Migration Service includes offering a choice of technologies to ensure every customer has a suitable service for both connectivity and telephony, while ensuring that they migrate to the new services as smoothly as possible. Spitfire also keeps business leaders informed of the elements of the project that impact them so they can make unrushed, informed decisions.

Features of the Switch Off Migration Service

– No migration charge from legacy analogue line, ISDN or broadband circuits.

– Choice of minimum contract periods from 3 months +.

– Digital voice line with call bundle included.

– Quality of Service options with performance SLAs up to ‘Ethernet’ standard.

– Upgrade to super fast fibre on availability within minimum term.

Harry Bowlby, MD of Spitfire Network Services, said:

“Although this revised date buys more time and indeed may now seem some way off, the huge task to move to an all-IP future proofed service remains. Customers should still aim to take action now, as the announcement only provides a one year extension and we are still likely to experience resource bottlenecks as the months go by. As we’ve seen, prices from OpenReach and BT to service providers for certain legacy products will rise by up to 100% by October 2026, so our message is clear move now, avoid the rush and protect your business communications.”

BT’s Former Chief UK Network Architect Becomes CityFibre’s New CTIO | ISPreview UK

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Network operator CityFibre, which have so far expanded their 10Gbps capable FTTP broadband network to cover 4.6 million UK premises (4.3m RFS) and connected 730,000 customers, has today announced that BT Group’s former Chief Architect, Neil McRae, has been appointed to be the company’s new Chief Technology & Information Officer (CTIO).

The operator has yet to put out an official press release on the development, although Telecom TV appears to have picked up on it via an internal staff notice – issued yesterday. The appointment is quite a big one for CityFibre as, aside from his obvious experience, few people know as much about the inner workings of BT’s rival network, infrastructure, digital IT and processes than McRae.

NOTE: CityFibre is owned by Antin Infrastructure Partners, Goldman Sachs, Mubadala Investment Company, Interogo Holding etc. The network is supported by UK ISPs such as Vodafone, TalkTalk, Zen Internet, Sky Broadband and more (local ISP availability does vary).

McRae is currently the Chief Network Strategist (CNS) at Juniper Networks and is expected to join CityFibre sometime in the New Year. The move also means that CityFibre’s current CTIO, John Franklin (he’s been at the operator for more than 12 years), will be moved to take on a new role as the company’s Chief Integration Officer (CIO).

The announcement comes shortly after the operator secured a crucial £2.3bn funding agreement (here), which was later followed by CityFibre changing CEO from Greg Mesch to former Goldman Sachs banker Simon Holden (here). Big developments like this often produce changes in company leadership and strategy.

McRae is certainly likely to have plenty of work when he arrives, with CityFibre currently known to be lining up several further acquisitions in the UK’s alternative broadband network space and planning future network enhancements. Some recent talks have also involved one of the market’s other major altnets, Netomnia (here), although no official agreements have been reached.. yet.

ASA Bans UK Starlink Satellite Broadband Ad for Misleading Pricing | ISPreview UK

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The Advertising Standards Authority (ASA) has banned an online banner advert for SpaceX’s ultrafast broadband satellite service, Starlink, after it was found to be “misleading” because the offer of free terminal hardware (normally £299) omitted several key bits of material information.

The Starlink promotion in question will probably be familiar to some of ISPreview’s readers, as we’ve written about it before. In this case, the ad contained the following text alongside an image of Starlink’s hardware kit: “£0 £299 for the Standard Kit with 12-Month Residential Service Plan commitment“. Below the image, small text stated: “Availability and price may vary based on location […] Terms apply. Review the FAQs on starlink.com to learn more”.

NOTE: By the end of July 2025 Starlink’s global network had 6 million customers and 110,000 of those were in the UK (up from 87,000 in 2024) – mostly in rural areas.

However, readers may recall that this promotion wasn’t available to every location, and in some areas those who tried to sign up also found that they had to pay a demand surcharge in addition to the £299 hardware fee (at the time this was an issue across a big part of South East England); this appears to have been what prompted the complaint. The ASA also found some other issues in their ruling.

ASA Ruling REF: A25-1298384

The map provided by Starlink showed that the offer was not available to consumers living across the south-east of England; in Greater London, Kent, Essex, the southern part of Cambridgeshire, Bedfordshire, Hertfordshire, Buckinghamshire, Oxfordshire, Berkshire, most of Hampshire, Surrey, West Sussex and East Sussex. We understood those areas amounted to approximately a third of the UK population. We considered that because the offer was not available to consumers in a specifically defined geographical region, covering a significant proportion of the UK population, that was a significant limitation and qualification to the offer which should have been made clear in the ad. We concluded the ad was misleading because it omitted that material information.

Furthermore, as referenced above, we considered consumers would understand that if they were not eligible for the offer, they would pay £299 for the Standard Kit plus the cost of the 12-month plan. While that was the case for some customers, others were charged an additional upfront ‘demand surcharge’, which we noted for the complainant amounted to £195. Because the ad implied that consumers would not pay more than £299 plus the monthly cost of the 12-month plan, when that was not the case, we considered that the ad was also misleading in this regard.

We concluded the ad was misleading because it omitted material information, including the cost of the 12-month service plan, the geographical limitation on the availability of the promotional price offer, and that consumers who were not eligible for the promotional price may be charged an additional fee.

As usual, the ASA banned the advert in its current form and told Starlink to ensure that their future ads for the promotional price offer did not omit material information. The company has since tweaked the language of their promotion.

ASA UK Ban Ads for The One Broadband Over Misleading Performance Claim | ISPreview UK

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The Advertising Standards Authority (ASA) has banned a direct mailing and circular advert for UK ISP The One Broadband (DSV Communications Ltd), which occurred after both were found to have misleadingly suggested that some of those who received the promotions currently only received “poor broadband connectivity” from their existing service, when that was not the case.

Both of the ads were addressed to “Dear Resident” and included claims such as “your current connection 30Mbps”, “your household has been identified as having poor broadband connectivity” and “caused by a poor broadband connection”, which the ASA considered would be understood by the recipients to be objective claims that would apply in relation to their own household and service provision.

The ASA also considered that they would understand the claims “The One fixes this. By connecting to The One, you will benefit from 100% fibre broadband and a state of the art WiFi 6 router. The result? 70x faster speeds and 5x better reliability” to mean that by switching to The One, any connectivity issues with their broadband would be solved and their broadband would be 70 times faster and five times more reliable.

However, two recipients of the ads promptly complained that they thought this was misleading, not least because both said they were already using the latest Fibre-to-the-premises (FTTP) broadband network and had no issues with their current broadband connectivity. But the ISP said they were aiming to target those who they thought would still be on slower copper based lines (FTTC etc.).

ASA Ruling Ref: G25-1302034

We acknowledged that the ads emphasised connecting to full fibre and ad (a) stated that poor connectivity was “often by a reliance on the old copper network and having outdated WiFi routers” but we considered that this was not sufficient to override the impression that each ad had been sent to a particular household that had been identified as having a poor broadband connection that would be fixed by switching to The One. We noted that ad (b) did not contain the same reference to “the old copper network”.

Although households who were still using older technologies would benefit from performance improvements such as higher speeds and better reliability by changing to full fibre, because the ads had also been targeted to households who were already using full fibre broadband, and were not therefore experiencing the poor broadband connection and speeds of 30mbps stated in the ads, we concluded the claims in ads (a) and (b) which suggested consumers at specific location and household addresses were experiencing poor broadband connectivity were misleading.

The ads breached CAP Code (Edition 12) rule 3.1 and (Misleading Advertising).

The ruling is likely to have an impact on other broadband ISPs that may try to personalise promotions in this way and then distribute them more generally. The ASA banned the ads in their current form and warned DSV/The One to “ensure that when targeting a neighbourhood to promote full-fibre services their future advertising did not misleadingly suggest consumers at a specific household or address had been identified as having poor broadband connectivity or speeds when that was not the case.”

Government Launch 80 Free Local Digital Skills Training Schemes Across UK | ISPreview UK

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The Government has today complemented their Digital Inclusion Action Plan (DIAP) by launching 80 local schemes across the UK, which will offer free digital skills training and other support to help some of the most vulnerable in communities get online with confidence (i.e. disadvantaged young people to elderly people and the homeless etc.).

The new schemes, which will be funded by the £11.7m Digital Inclusion Innovation Fund (DIIF), are largely community-led initiatives that aim to help close the digital divide and “deliver national renewal” by improving digital stills to help boost employment opportunities, save people money, improve health and make life easier.

NOTE: Research suggests there are currently 8 million adults in the UK who lack basic digital skills and 1.6 million who live offline altogether. In addition, people without internet access are estimated to pay on average 25% more than consumers who are online.

For example, disadvantaged young people across the North and Midlands will use e-sports to learn new digital skills and develop safe online behaviours; over 7,000 older people will learn how to use the NHS app to manage their health; and people experiencing homelessness will be able to access devices and data to get online to help them find accommodation and other essentials.

Examples of the 80 Schemes

➤ The Bromley by Bow Centre’s Connected Lives project, visited by the Minister this week. This will support residents who attend the Centre’s Welcome Hub programmes, like its community food pantry, by providing digital skills training and devices to use for practical life tasks like managing benefits and paying bills online.

➤ A project run by Age UK will help thousands of older people through events and skills sessions, to learn how to use the NHS app to manage health matters. Helping improve their physical and digital health at the same time.

➤ Sheffield United’s Community Foundation will trial using e-sports video gaming to help 400 young people build digital skills and confidence, and raise awareness on being safe online. The Safe to Play project will adapt e-sports as a vehicle for digital inclusion in their existing Football Club charities youth programmes. Each club will deliver a 6–8 week programme of weekly workshops and esports play sessions, combining practical digital learning for young people, within a fun, safe and trusted environment.

➤ The University of Bristol’s Future IDEAS project will bring together digitally excluded members of the community, and digital design experts to co-create a chat bot that will be used to facilitate digital skills and confidence building for the public. The co-creation will ensure the chatbot is built to understand the needs and capabilities of the people it’s being built to support. The chatbot will then be trialled in a rollout in community hubs alongside trained digital champions to measure its success.

Portions of the fund have also been allocated to the devolved governments in Scotland (£764,020), Wales (£400,368) and Northern Ireland (£267,249), to ensure this is a UK-wide digital inclusion drive.

Minister for Digital Inclusion, Liz Lloyd, said:

“This Government is tearing down the barriers to success and making the future work for all, not just the fortunate.

Being online is something many of us take for granted, but for millions it could mean a new job opportunity, quicker access to healthcare or a lifeline to the local community.

This fund will both empower community organisations to help those most at risk of being left behind get the skills, access and confidence they need – while also informing how we can help even more people in the future.”

The impact of these projects will also inform future initiatives to help get more people online. A full list of the 80 projects can be found below.

Full List of 80 Funded Projects

3rd Cleethorpes Scout Group
  • Project: Bridging the Digital Divide: Scouts Connecting Communities
  • Funding amount: £25,827
Project description
3rd Cleethorpes Scout Group is launching a community-led digital skills project, offering access to devices, connection cafés, and intergenerational learning to help local families bridge the digital divide. In an area facing significant deprivation, the initiative will build confidence, strengthen community connections, and create a model others can replicate.

Age UK
  • Project: Digital Champion Programme
  • Funding amount: £289,247
Project description
Age UK’s volunteer-led Digital Champion Programme will support older people with digital skills, devices, and connectivity. The project aims to reach 7,000 people through awareness events and over 800 with skills sessions, providing the skills and confidence to better understand and benefit from digital technology and explore how the NHS app can give them greater control over their health needs.

Age UK East London
  • Project: Include to Empower: Scale Up
  • Funding amount: £31,817
Project description
Include to Empower: Scale Up will improve digital access for underrepresented groups in City & Hackney: older adults, people with disabilities, ethnic minorities, and those facing financial hardship. Using a Train-the-Trainer model, partnerships, and culturally relevant resources, it aims to boost confidence, NHS App uptake, and health outcomes.

Age UK Westminster
  • Project: Digital Together
  • Funding amount: £47,781
Project description
This project aims to reduce digital exclusion among Westminster’s older Global Community residents by providing tailored, accessible, and culturally inclusive digital support with a particular focus on AI technology and its practical uses for older people. Activities will include one-to-one support, workshops, device loans, and AI demonstrations to foster digital skills, confidence, independence, and ongoing engagement.

Apps for Good
  • Project: Community Computing Clubs – Increasing young peoples confidence in using digital technology to shape their future.
  • Funding amount: £100,000
Project description
Apps for Good will launch twenty new computing clubs in disadvantaged schools, engaging 400 young people aged 11–15. Clubs will focus on digital skills, teamwork, and social impact. This will include helping students to create app prototypes to solve local issues, improving digital literacy, confidence, and essential skills.

Aston University
  • Project: Digital Futures Work Experience Programme
  • Funding amount: £261,577
Project description
The Digital Futures Work Experience Programme, delivered through the We Job Box platform, offers disadvantaged youth 50 hours of employer-led digital and AI-focused activities. With structured, safeguarded access and equipment, it uses virtual simulations and employer challenges to build skills, confidence, and career readiness, addressing digital poverty and supporting progression.

Bassetlaw Community and Voluntary Service
  • Project: Tackling Technology Together – Bassetlaw
  • Funding amount: £120,000
Project description
A community-led programme which will support over 500 people from marginalised groups, including those in deprived areas with a focus on frailty, carers and individuals with mental health needs. It will use local hubs, trained volunteers, and tech packs to help participants build confidence, reduce isolation, access NHS apps, and manage their health effectively.

Be Free Campaign
  • Project: Mind the Gap: Digital Skills for Mental Health
  • Funding amount: £40,000
Project description
The Digital Mental Health Ambassadors: Inclusion pilot will empower Liverpool’s disadvantaged youth aged 11-25 through digital literacy, AI awareness, and mental health support. By providing devices and data, training ambassadors and delivering sessions to tackle digital poverty, this project aims to improve confidence, wellbeing, and long-term community impact.

Beech Hill Community Primary School Charity
  • Project: Digital Futures: Building an Inclusive Computing Suite for Every Child
  • Funding amount: £37,405
Project description
Digital Futures aims to transform computing education in a disadvantaged Luton primary school by creating a modern computing suite, enhancing digital skills and inclusion. The project will focus on infrastructure, curriculum integration, staff development, and community engagement to address digital inequalities and foster lasting educational equity for all pupils.

Birmingham Settlement
  • Project: Cyber Savvy
  • Funding amount: £26,053
Project description
Cyber Savvy aims to tackle digital exclusion in Birmingham’s most deprived areas by providing digital skills, confidence-building, and access to devices for older people, low-income households, and people with disabilities. This will help them participate safely online, manage their finances, and access essential public services through friendly, community-based support and workshops.

Blue Magpie Foundation
  • Project: NextGen Dev
  • Funding amount: £30,000
Project description
NextGen Dev will equip 200 digitally excluded young people (aged 14–25), including NEETs and justice-involved youth, with coding, app development, and ethical hacking skills. The programme will combine advanced digital training, mentoring, and employment pathways to boost confidence, reduce reoffending, and improve education and job prospects.

Blueprint for All
  • Project: Scaling ‘My Blueprint for All’ for greater access and digital equality
  • Funding amount: £83,491
Project description
Building on the success of My Blueprint for All in 2023, this project will leverage a digital platform to support young people with accessible education, skills, and employment opportunities. Targeting underserved towns, rural, and coastal communities, it will offer career resources, partnerships, workshops, and mentorship. It aims to improve digital confidence and employability for hundreds more participants.

Boundary Community School
  • Project: Boundary IT Zone (BITZ)
  • Funding amount: £32,248
Project description
The Boundary IT Zone project aims to support at least 100 marginalised minority ethnic residents of Tower Hamlets. The project will improve digital literacy skills and empower this group to be able to engage with digital services and employment opportunities.

Cambridge Online
  • Project: Digital Inclusion Fenland
  • Funding amount: £36,030
Project description
Cambridge Online aims to create up to 5 digital inclusion hubs in Fenland, providing free devices, training, and ongoing support. These hubs will target digitally excluded individuals, especially older adults, offering group and home-based coaching to foster digital independence, social connection, and access to essential online services.

Citizen’s Advice Staffordshire and Stoke-on-Trent
  • Project: Digital Inclusion and Advice Transformation with WyserASSIST
  • Funding amount: £121,500
Project description
This Stoke-on-Trent and Staffordshire Moorlands project primarily provides digital advice sessions. Targeting digitally excluded people, the programme will focus on digital skills and resilience, including online banking and job searching, and practical training to ensure participants can operate safely and confidently online. The project will also support work to improve the efficiency of advice sessions and the integration of WyserASSIST technology.

Carers in Bedfordshire
  • Project: Carers Online Portal
  • Funding amount: £68,193
Project description
Carers in Bedfordshire will expand digital inclusion support for unpaid carers across Bedfordshire and the wider region, introducing a mobile-first, self-service digital platform designed to remove barriers to support for unpaid carers, particularly those who are digitally excluded or unaware of the help available to them.

Coalfields Regeneration Trust
  • Project: Coalfields Game Academy
  • Funding amount: £75,710
Project description
The Coalfields Game Academy will help young people aged 15–19, and living in some of the UK’s most disadvantaged coalfield neighbourhoods, by using video gaming as a tool to improve digital inclusion, build confidence, and enhance employability. Online courses and direct engagement with professionals from the gaming and tech industries will help participants learn valuable digital and workplace skills. They will also have the chance to earn recognised qualifications and receive support to progress into further education, training, or employment. These young people will also have an opportunity to share their new skills and experiences, helping to create more digital opportunities within their own communities.

Collar and Tie Ltd
  • Project: Power Up: Gamifying Essential Digital Skills Acquisition for Economically Disadvantaged Young People
  • Funding amount: £49,972
Project description
This project will empower over 200 disadvantaged young people in Bootle, Redditch, and Gloucester by gamifying digital skills workshops. Using creative, hybrid teaching and peer collaboration, participants will gain practical abilities, confidence, and pathways to qualifications, while systematically testing a novel, community-embedded model for digital inclusion to generate new knowledge on whether this integrated approach achieves more sustainable outcomes than traditional methods.

Communities First Foundation
  • Project: Digital Futures Croydon: Skills, Access and Opportunity For All
  • Funding amount: £133,485
Project description
Digital Futures Croydon aims to close Croydon’s digital divide by providing devices, training, and support to 500 digitally excluded residents. The programme will deliver workshops, accredited courses, and job-matching services, empowering participants with essential skills and employment pathways.

Community Alliance Broxbourne and East Herts
  • Project: Health Clicks: Improving Health Outcomes through Digital Skills
  • Funding amount: £40,868
Project description
Health Clicks will pilot training for digitally excluded Hertfordshire residents with health conditions, focusing on the elderly, disabled, and low-income individuals. Community partners will deliver training on the use of the NHS App and Doccla, aiming to improve wellbeing and reduce NHS pressures by improving digital inclusion.

Community Drug and Alcohol Recovery Services
  • Project: Community Drug and Alcohol Recovery Services (CDARS) Digital Inclusion Programme
  • Funding amount: £62,025
Project description
CDARS will support 96 vulnerable individuals in South West London (Merton, Sutton, Kingston, Richmond) with digital skills training, employability support, and essential life skills, aiming to reduce isolation and improve integration into the community and job market. Participants may also receive access to devices following successful completion of the programme if needed, to further their digital skills.

Coquet Trust
  • Project: Assistive Technology – Digital Inclusion
  • Funding amount: £100,000
Project description
Coquet Trust’s Assistive Technology programme will integrate personalised digital tools into everyday support, promoting independence, safety, and meaningful connection for people with learning disabilities, mental health, and complex needs. Through thoughtful assessment, training, and real-world evaluation, the project aims to build an inclusive support model that enables people to thrive.

Coventry Citizens Advice
  • Project: Coventry Citizens Advice Digital Access Hub
  • Funding amount: £36,698
Project description
The Digital Access Hub will provide city centre digital support, empowering vulnerable groups to complete essential online tasks and build lasting digital confidence. With volunteer assistance and adviser-led sessions, the project aims to boost digital skills, tackle device poverty, and increase confidence.

Coventry University
  • Project: From Farm to Family: Digital Inclusion for Equitable Access to Local Food
  • Funding amount: £216,298
Project description
This project will empower small producers and low-income households by providing devices, digital skills, and a technical interface for welfare cards on the Open Food Network. It will expand access to healthy local food, support local economies, and generate evidence on digital inclusion and food access for future replication.

COVO Connecting Voices
  • Project: Seniors Go Digital
  • Funding amount: £26,200
Project description
The Seniors Go Digital programme will provide hands-on iPad training to at least 100 older adults. The aim is to reduce isolation, boost digital confidence, and improve access to services. Personalised support and practical workshops will help seniors connect with family, manage healthcare, and engage with their community.

DIGIT
  • Project: EcoCode – Digital skills contextualised through sustainability and climate action
  • Funding amount: £176,625
Project description
The expansion of EcoCode will extend support to over 1000 children and hundreds of educators. The project will also indirectly reach over 17,000 young people. Through face-to-face training, workshops, and resource creation this project will boost digital skills and young people’s confidence to engage with digital society.

Ekota Academy
  • Project: Barking and Dagenham Libraries Digital Inclusion Project
  • Funding amount: £410,215
Project description
The project aims to tackle digital exclusion for disadvantaged groups by scaling up device loans, free data and digital skills training across Barking and Dagenham. It will train 3000 residents, recruit Digital Champions and transform libraries into 6 Digital Inclusion Hubs, strengthening community participation and digital inclusion.

Essex County Council
  • Project: Social return on investment of essential digital skills delivery leading to digital service usage
  • Funding amount: £375,023
Project description
This project will expand Essex’s Digital Help Finder platform across 5 counties and develop a scalable social impact measurement for digital inclusion. It will support over 100 excluded adults to learn the skills to use essential apps, generating insights to inform national policy and future funding decisions.

Family Fund
  • Project: Discover Digital Inclusion – Your Opportunity
  • Funding amount: £59,514
Project description
Family Fund’s ‘Discover Digital Inclusion: Your Opportunity’ project seeks to empower disabled young people aged 18–24 with digital skills through tailored mentoring, workshops, and creative learning. The project will foster independence, accredited learning, and peer support, helping over 200 participants progress from digital exclusion to confident, connected, and employable digital citizens.

Forest Voluntary Action Forum
  • Project: The DIGI (Digital Inclusion Gloucestershire Initiative) Home Visit Project
  • Funding amount: £95,063
Project description
The Digi@Home Visit Project will support at least 36 housebound residents in Gloucestershire (older people, disabled people, carers, and individuals in refuges) through structured volunteer-led visits. Working through the Gloucestershire DIGI Partnership providing 12 trained Digital Champions and refurbished devices, the project with co-design a delivery tool-kit and aims to boost NHS App uptake, digital confidence, health access, and wellbeing.

Friends of St Christophers School
  • Project: Voice Beyond Words: iPad-Based Augmentative and Alternative Communication (AAC) for Non-Verbal Autistic Pupils
  • Funding amount: £45,000
Project description
Voice Beyond Words will support a cohort of non-verbal autistic pupils aged 3–19 with iPads, Augmentative Alternative Communication (AAC) software, and comprehensive training. Pupils will develop digital communication skills while families will receive structured support to embed support at home, and local service providers will be engaged to improve accessibility of digital health, education, and government platforms.

FUTURE CHALLENGES-UK
  • Project: A 15-Months BAME Digital Bridge Initiative
  • Funding amount: £41,395
Project description
This project aims to reduce digital exclusion for disabled BAME communities in Leeds and Bradford through culturally tailored Digital Hubs, skills training, peer support, and assistive technology. This will support greater empowerment, social connection, and long-term community resilience for at least 300 participants.

FutureDotNow
  • Project: Essential Digital Skills and AI Employability Pilot (South-West)
  • Funding amount: £156,945
Project description
This project will equip unemployed people with essential digital and AI skills, leveraging local industry partnerships and the successful Restart government programme. It will deliver tailored training, boost employability, connect candidates and employers, and develop a scalable toolkit on how to improve digital inclusion and job readiness.

Gedling Borough Council
  • Project: Outside In: The wise kids and the whizz kids
  • Funding amount: £36,100
Project description
This project will bring together a diverse group of younger and older people who will engage with existing council and 3rd party data to co-design and pilot a research and delivery plan focused on addressing barriers to digital services for target groups at risk of digital exclusion. The aim is to derive new insights and to try interventions that are co-designed with members of the community.

Good Things Foundation
  • Project: Supporting Local Authorities to Assess and Embed Digital Inclusion
  • Funding amount: £238,131
Project description
Good Things Foundation leads a new initiative to make it easier for local authorities to ensure everyone can participate in our digital society. Working in Barnsley, Cornwall and Middlesborough, the project will gather evidence, refine an accessible framework for councils and community organisations and create a What Works? Co-Lab report, to share lessons learned.

Groundwork Yorkshire
  • Project: Digital Doctors
  • Funding amount: £304,365
Project description
Through 5 Groundwork Trusts, the Digital Doctors project will support a range of vulnerable people and households in northern England by providing tailored digital and financial inclusion support. Participants will benefit from access to devices and 1-to-1 support to manage budgets and build financial confidence through digital training and skills, helping to improve digital literacy and financial resilience.

HARP, Homelessness Action Resource  Project
  • Project: Digital Pathways to Recovery – Building Skills, Confidence and Belonging
  • Funding amount: £189,902
Project description
HARP’s Digital Pathway to Recovery will integrate supervised digital access and training into homelessness support, promoting digital skills, safety, and independence. Activities will span multiple sites and focus on practical participation. The project aims for measurable improvements in digital confidence and a scalable model for embedding digital inclusion in recovery services.

Hertsmere Borough Council
  • Project: Elstree Immersive Digital Inclusion Hub – Hertsmere Community Innovation Pilot
  • Funding amount: £250,000
Project description
The Elstree Immersive Digital Inclusion Hub pilot aims to tackle digital exclusion in Hertsmere by providing technology access, digital skills training, and educational programmes. Focused on under-represented groups, the project will embed digital inclusion within a cultural centre, delivering community impact and promoting long-term skills and innovation.

IDEA Foundation
  • Project: iDEA Community Connect
  • Funding amount: £100,000
Project description
This project upgrades iDEA’s digital learning platform for mobile access, including simplified sign-up, touch navigation and small-screen content, so learners without laptops can gain essential digital skills. Working with councils, libraries and community hubs, trained champions will support 5,000 priority learners, building confidence and employability to achieve 15,000 badges.

Improving Lives Plymouth
  • Project: Better Connected
  • Funding amount: £33,482
Project description
The Plymouth pilot embeds digital skills support in 6 wellbeing hubs, targeting deprived, isolated communities. Led by Improving Lives Plymouth and partners, it offers device access, workshops, and peer support. The project aims to reduce digital exclusion, improve health access, and build sustainable, community-led digital confidence.

Jangala
  • Project: Emergency Connectivity: Scaling Free, Portable Wi‑Fi for Digitally Excluded People in Temporary and Supported Housing
  • Funding amount: £133,252
Project description
This project will provide Wi-Fi access to over 450 low-income households in temporary accommodation across the Midlands with Jangala’s ‘Get Box’ technology. It aims to expand access to digital services, reduce barriers to essential services and daily life, and capture process learning for wider replication in other housing programmes.

Kent County Council
  • Project: Digital Skills for a Healthy Life
  • Funding amount: £52,719
Project description
The “Digital Skills for a Healthy Life” project will deliver workshops to 250 Kent residents at risk of digital exclusion, providing devices to those most in need. The project builds confidence and capability in digital skills, improving wellbeing, employability, and access to support – all of which strengthens public service resilience.

King’s College London
  • Project: I-GIVE Digital Inclusion Labs: Student-led workshops to empower Year 12 and Year 13 BTEC students with digital skills and confidence.
  • Funding amount: £79,095
Project description
This project will equip BTEC Year 12 and Year 13 students from marginalized communities in London with essential digital skills, confidence, and access to digital services. Through workshops led by near peers, students will learn digital literacy and online safety as well as how to navigate educational and employment platforms and access financial and wellbeing services.

Leicester City Council
  • Project: Let’s Get Digital
  • Funding amount: £36,017
Project description
The Let’s Get Digital Expansion will support 150 people, including social housing tenants, individuals with learning difficulties, poor mental health, and those in recovery. It builds digital confidence for health, housing, employment, and social inclusion, reducing service dependency and improving economic outcomes. Participants gain independence, transferable skills, and sustained benefits.

Lewes District Citizens Advice
  • Project: Embedding Digital Inclusion in Advice Services
  • Funding amount: £30,527
Project description
Building on TechResort’s proven model of community-based digital support, this project will embed digital inclusion support into a new drop-in Advice First Aid service. This will include recruiting dual-role volunteers, delivering weekly community drop-ins, access to devices and data, and specialist training. The aim is to reduce digital exclusion, increasing resilience, and creating a sustainable, replicable model for community benefit.
Libraries Connected
  • Project: Innovating in Trusted Spaces: Libraries Advancing the Digital Inclusion Action Plan
  • Funding amount: £310,463
Project description
This proposal will develop a practical guide for digital inclusion in libraries, co-created with staff and target groups including older people and the unemployed. Focusing on AI, media and digital literacy, it will test and recommend scalable interventions and establish a community of practice to enhance digital skills and confidence.

Lighthouse Futures Trust
  • Project: Digital Innovation to support employment
  • Funding amount: £96,812
Project description
Lighthouse Futures Trust will co-design and pilot 8 accessible digital-skills modules for young adults aged 18–25 with SEND. With input from 10 providers and trials in 5 settings, it aims to boosts digital confidence and employability, delivering by March 2026 a scalable national training package and train-the-trainer model.

Liverpool City Region Combined Authority
  • Project: Login LCR
  • Funding amount: £324,026
Project description
The Login LCR project aims to deliver a dual intervention: it will provide 1500 of the most excluded residents with a wrap-around offer, providing access to a digital device, connectivity and in-person training to build digital skills and confidence. A further 1000 individuals, at varying stages of their digital journey, will be engaged through 7 large-scale roadshow events. These events will bring together multi-agency support in accessible, trusted settings, offering opportunities for wider provision and referral pathways into the core training programme.

Luton Borough Council
  • Project: Digital Equity Project: Growing Inclusion through family and maternity services across Bedfordshire, Luton and Milton Keynes (BLMK)
  • Funding amount: £137,227
Project description
This project aims to reduce digital exclusion for low-income families accessing maternity and family services across the BLMK Integrated Care System. Participants will be provided with devices, data, and digital skills support through Family Hubs, empowering them to access health information and local resources. This will help improve health outcomes and reduce inequalities.

Manchester Metropolitan University
  • Project:Understanding Shift Click: Critically appraising successful digital inclusion programmes with young people from underrepresented backgrounds
  • Funding amount: £91,316
Project description
“Understanding Shift Click” is a participatory action research project seeking to evaluate MadLab’s highly successful, flexible digital skills programme for underrepresented young people. It will identify effective inclusion strategies, aiming to inform policy, replicate best practice regionally, and support ongoing partnership and programme sustainability in Greater Manchester.

Merton Voluntary Service Council
  • Project:Connected for All
  • Funding amount: £32,090
Project description
Merton Connected will integrate the ReciteMe accessibility tool across its website, local giving page and intranet to remove digital barriers for disabled people, older residents and neurodiverse people. The project will also provide training for up to 50 staff from local Voluntary, Community, Faith and Social Enterprise organisations. These sessions will be delivered with ReciteMe to strengthen accessibility knowledge and improve support for residents, this investment creates a lasting legacy by building sector-wide skills and embedding inclusive digital practice across Merton’s community services.

Norfolk County Council
  • Project: ASK Cora and ASK Taylor – Empowering Carers with Digital Inclusion (Accessible Information and Support)
  • Funding amount: £43,147
Project description
This project will develop an AI-driven digital assistant for unpaid and young carers, providing 24/7 tailored guidance. Through collaboration with local partners and communication in multiple languages, it will improve accessibility, reduce isolation, and empower carers through personalised information and local support in a way that is accessible.

Northumbria University
  • Project: Improving Older Adults’ Digital Skills Through Peer-to-Peer Networks
  • Funding amount: £57,353
Project description
This project will tackle digital exclusion among older adults in North East England by providing digital skills training and peer support. Using a ‘Train the Trainer’ model and citizen science, it will build digital confidence, cyber-resilience, and community engagement, aiming for scalable, sustainable impact across the UK.

Nottinghamshire County Council
  • Project: Digital Inclusion Spatial Equity Analysis Mapping Project
  • Funding amount: £91,748
Project description
The SEAM project is a data‑driven framework that maps digital exclusion in Nottinghamshire by combining geospatial analysis, community insights, and real‑world outcomes, enabling stakeholders to target interventions effectively, embed equity, and deliver scalable, future‑proof strategies that build inclusive, connected communities

Out Together
  • Project: Digital Neighbourhoods: Scaling Out Together’s LGBTQ+ Hub Model
  • Funding amount: £63,200
Project description
Out Together, with Patient.info, will expand its successful Leeds-based digital inclusion hubs for older LGBTQ+ people across West Yorkshire. This project will facilitate 5 new hubs in the area and support over 250 people through digital skills training, access to devices, peer-to-peer support. The programme will cover digital skills such as email, online safety, access to health services, banking and emerging tech such as AI. A national digital health hub and volunteer network will ensure sustainable, far-reaching impact and reduced isolation.

Pro-active Community
  • Project: ‘AI.Can’ – Building skills in existing AI tools to make everyday digital tasks easier for people with learning disabilities and autism (LD/A).
  • Funding amount: £75,123
Project description
‘AI.Can’ is an innovative peer-led pilot designed to find ‘what works’ when building skills to use existing AI tools that make life easier for people with learning disabilities and autism (LD/A). Through co-produced research, intervention testing, and accessible resources, AI. Can will be designed and tested by people with lived experience of LD/A, which will produce a highly-tailored intervention deliverable in local communities across England.

Royal Borough of Greenwich
  • Project: A neighbourhood approach to digital inclusion of older people: Trialling Behavioural Systems Mapping (BSM) in 5 communities
  • Funding amount: £138,106
Project description
This project will trial Behavioural Systems Mapping in 5 areas to co-design targeted strategies to improve digital inclusion for older people. It will develop local capacity, provide practical blueprints, and produce a national toolkit. This will generate transferable evidence on effective interventions and advancing sustainable, context-specific digital inclusion.

Sheffield United Community Foundation
  • Project: Safe to Play
  • Funding amount: £303,087
Project description
Safe to Play will use the power of esports and Football Club charities across ten EFL Club’s communities to help young people build confidence, digital skills and safer online habits. By combining engaging activities with the Duty of Care framework developed by British Esports, this project will give disadvantaged young people access to new opportunities, trusted support and a safer way to take part in online communities.

SignHealth
  • Project: Deaf Digital Health Roadshow
  • Funding amount: £58,066
Project description
SignHealth will support deaf BSL users across England with digital health roadshows. The project aims to build confidence and skills to access health services online, with outcomes including increased NHS App usage, improved confidence, and stronger community connections. The initiative addresses digital exclusion and enhances health access.

Signpost Colchester Limited
  • Project: Build and Connect (Digital Inclusion Innovation Fund)
  • Funding amount: £45,185
Project description
Build & Connect will support digital inclusion at Basildon, Greenstead and Jaywick centres, providing devices, data and training. This project will offer participants tailored tech support, employability workshops, and peer support, aiming to increase digital confidence, employment, and lasting community inclusion.

St John and Red Cross Defence Medical Welfare Service
  • Project: Accessing Digital Welfare
  • Funding amount: £183,183
Project description
This project will deliver a digital inclusion programme targeted at supporting the armed forces community including their families and carers who face unique barriers to digital inclusion. By providing digital health literacy tools like a new tailored app, as well as digital support and training, this community will be empowered to engage more effectively and confidently with a range of digital services.

The Bromley by Bow Centre
  • Project: Connected Lives: Skills, access and confidence for everyday life
  • Funding amount: £105,350
Project description
Connected Lives will test whether embedding digital inclusion directly into a place-based, health-linked community model achieves more sustainable outcomes than traditional stand-alone interventions. The novel integration of digital inclusion across services will include embedding digital support into the Bromley by Bow Centre’s Welcome Hub; linking people directly with Bromley by Bow Health’s GP surgeries and combining digital skills with practical life outcomes like managing benefits and paying bills.

The Engineering Development Trust
  • Project: IC Nexus: Digital Skills for Work
  • Funding amount: £67,136
Project description
This project will pilot a free online platform delivering flexible digital skills training to 100 young people aged 16–21 in the West Midlands and North East. It will combine modules, mentoring, and community-building to improve employability, accessibility, and digital inclusion, with plans for national expansion and adaptation for younger learners.

The Grace Eyre Foundation
  • Project: Digital Skills for Life
  • Funding amount: £28,815
Project description
Grace Eyre Foundation will deliver tailored digital skills training for adults with a learning disability and/or autistic adults in Sussex. The project uses co-produced courses, peer Digital Champions, and accessible workshops to build confidence, independence, and access to services, aiming to reduce digital exclusion and create lasting, positive impact.

The Oldham Council
  • Project: Oldham Digital Futures: Scaling Skills, Access, and Opportunity
  • Funding amount: £266,084
Project description
The Get Oldham Working ‘GOW Digital’ programme will widen digital access across Oldham through 2 Digital Inclusion Hubs and a Mobile Digital Hub. Residents will receive support through digital workshops, trained Digital Champions, and the distribution of over 300 devices. The project will help people build confidence, access online services, improve job prospects, and create a sustainable, community-led model for digital inclusion.

The Trust for Developing Communities
  • Project: Digitally Connected Communities
  • Funding amount: £79,885
Project description
“Digitally Connected Communities” takes a place-based approach to tackling digital inequality in Brighton & Hove by establishing digital hubs, action learning groups and community outreach in priority neighbourhoods. Partnering with community-led organisations and academics, it builds digital skills, generates new evidence and creates a replicable model for sustainable digital inclusion.

University of Bristol
  • Project: Future IDEAS
  • Funding amount: £81,030
Project description
Future IDEAS will co-design a chatbot with communities to increase digital confidence, reduce anxiety, and facilitate participation. Through creative workshops, prototyping, and community-based delivery, the project will provide inclusive, evidence-based digital support and an adaptable toolkit, strengthening local pathways and supporting broader digital inclusion ambitions.

University of Durham
  • Project: Trusted connections: Where digital skills meet community
  • Funding amount: £234,854
Project description
This proposal aims to reduce digital exclusion across Northeast England by providing community digital hubs, online skills platforms, mentorship, and co-designed learning for unemployed adults, NEET youth, and over-55s. This will foster improved digital safety, skills, confidence, and inclusion through collaborative, sustainable, volunteer-led support.

University of Sussex (EmpowerNet)
  • Project: EmpowerNet – scaling client-led model of digital inclusion for homeless and housing-insecure communities
  • Funding amount: £87,623
Project description
EmpowerNet will support at least 200 adults experiencing homelessness and housing insecurity in West Sussex by providing devices, connectivity, and tailored training. Participants will benefit from tailored digital skills and services support offered through one-to-one and group sessions within trusted local hubs.

University of Sussex (Live Digital Inclusion Lab)
  • Project: Live Digital Inclusion Lab – making exclusion visible, actionable and preventable
  • Funding amount: £86,068
Project description
The University of Sussex will launch the Live Digital Inclusion Lab, the UK’s first transparent digital inclusion rating for public-facing online services. Researchers will run live stress-tests of essential, public-facing services in both face-to-face and remote settings with real users. Through tools like public scoreboards and rating systems, it will reveal the barriers people face when completing everyday tasks, such as booking a GP appointment or applying for Universal Credit.

Vision Norfolk
  • Project: Digital Technology for People with Vision Impairment in Norfolk
  • Funding amount: £98,842
Project description
Vision Norfolk will support a minimum of 220 people with vision impairment in Norfolk through volunteer-led digital training. Through trained volunteers and one-to-one mentoring, this project will improve people’s digital skills and confidence to use digital services. It will also strengthen local partnerships and reduce reliance on statutory services, providing a tested and scalable model for digital inclusion.

Wesley Hall Community Centre
  • Project: Wesley Hall Digital Pathway to Empowerment
  • Funding amount: £90,625
Project description
The Digital Pathways to Empowerment programme will support older adults and disadvantaged working-age adults by building digital skills, confidence and English proficiency. Through tailored digital training focused on issues relating to health and employment, the programme aims to enhance access to services, reduce isolation and build key digital skills.

West Midlands Combined Authority
  • Project: WM:Connect, Delivering 2 initiatives – The Hub and WM: Together
  • Funding amount: £ 399,837
Project description
WMTogether will tackle digital exclusion in the West Midlands through The Hub, an AI-powered platform making local initiatives visible and accessible, backed by secure device recycling and targeted training. The pilot of 1,500 residents, guided by Digital Champions, will test solutions, identify gaps and create a scalable blueprint for inclusion

Wigan Council
  • Project: Digital Wigan – Access for All programme
  • Funding amount: £38,438
Project description
Wigan Council aims to provide digitally excluded residents with refurbished devices, connectivity, and skills support. Working through the Digital Communities Partnership network, vulnerable groups will receive refurbished devices, connectivity and digital skills support all in one package. This will boost access and confidence to engage with digital society.

Wildscreen
  • Project: Nature Story: Digital Inclusion via Natural World Storytelling
  • Funding amount: £32,019
Project description
The Nature Story project will empower 300 young people, especially people not in education or training, to develop digital storytelling skills through structured online challenges. The initiative provides access to digital tools, professional editing software, and community support, aiming to boost confidence and digital creative abilities, while generating evidence on effective digital engagement.

Women’s Aid Federation of England
  • Project: Bridge: The digital literacy platform for young people engaged with domestic abuse services
  • Funding amount: £189,632
Project description
Bridge is a digital literacy platform for 10-14 year-olds affected by domestic abuse. Developed by Women’s Aid and Giant Digital, it will expand online safety through tailored, interactive content. It will also use user-led research to ensure relevance and safety, offering a scalable, evidence-based solution for vulnerable, digitally excluded young people.

Women for Refugee Women
  • Project: Creating Community: Increasing digital inclusion for refugee and asylum-seeking women
  • Funding amount: £77,068
Project description
This project will support low-income and unemployed women through the provision of essential digital assets and tailored digital skills workshops. Integrating digital modules into English classes, ensuring women are able to access healthcare portals, submit job applications, and support their children’s learning. This project embeds digital inclusion into a holistic, community led model.

Women’s Health Matters
  • Project: DigitALL Women
  • Funding amount: £28,012
Project description
DigitALL Women expands digital support to 200 women affected by domestic abuse and poverty by offering group and one-to-one sessions, equipment loans, and digital safety training. The programme will build on proven outcomes to help improve confidence, employability and wellbeing.

Women’s Wellbeing
  • Project: Digital Gateway in to Employment
  • Funding amount: £150,000
Project description
This project aims to empower women in deprived areas by providing digital employability training, resources, and employer engagement. It builds on a proven model, offering practical skills, creating partnerships, and delivering a replicable toolkit to reduce digital exclusion and unemployment, supporting economic growth and workforce participation.

Youth Federation
  • Project: Youth Digital Wellness Project
  • Funding amount: £32,897
Project description
Youth Digital Wellness will support 90 disadvantaged young people, combining safeguarding, financial resilience, and wellbeing education. The project aims to increase digital inclusion and equip participants with the skills and confidence to use digital resources safely.