Monetize Your 5G Investments Using Cognizant’s Digital Services Marketplace on Amazon Web Services (AWS)

Contributed Article

Communications service providers (CSPs) are striving to transform their businesses to ensure success in the digital world and position themselves to be digital service providers (DSP). They understand the need to evolve their architectures to simplify the delivery of connectivity and to enable the launch of new market offers through a multidimensional open ecosystem. According to an MIT technology review, the global enterprise opportunity enabled by 5G is projected to be $700B by the end of 2030. In order to secure their place in this enterprise market landscape, DSPs need to develop vertical solutions in collaboration with ecosystem partners to serve the DSPs’ B2B2X and B2C markets. This will enable them to rise higher up the value chain and become digital ecosystem providers (DEP).

Cognizant and Amazon Web Services (AWS) have partnered to build an integrated digital services platform called Digital Services Marketplace that comprises a scalable cross-industry marketplace to configure, buy, order, activate, and monetize digital products and advanced connectivity offerings for any industry vertical.

Together, AWS and Cognizant have participated in TM Forum’s Catalyst program for over 3 years to develop a proof-of-concept of this solution. This is a 5G Marketplace innovation project, championed by Verizon and COLT the proof point is that the Digital Services Marketplace solution can enable DSPs to deliver CaaS across the edge and cloud, zero-touch partnering, and Industry 4.0 use cases, all within an Open Digital Architecture.  5G Digital Services Marketplace III won the award for Outstanding Catalyst Business Impact in 2022 and has since gathered a lot of customer interest.

Read more from Cognizant’s 5G innovation on Amazon Web Service (AWS).

The post Monetize Your 5G Investments Using Cognizant’s Digital Services Marketplace on Amazon Web Services (AWS) first appeared on Total Telecom.

Virgin Media Business Wholesale Upgrades Core UK Network

Broadband ISP Virgin Media Business (Wholesale) UK are rolling out an upgrade to their core National High Capacity Services (NHCS) network, which among other things will make their more affordable 10Gbps optical point-to-point data connections available to more businesses across the country. At present, VMBW already operates a national layer-1 optical platform, which has historically […]

Hyperoptic Survey Finds Confusion Over Broadband Price Hikes

A new survey commissioned by full fibre ISP Hyperoptic, which was conducted by Attest during October 2022 and surveyed 1,000 UK broadband bill payers, has found that many consumers continue to be confused by the language that providers use when communicating mid-contract price hikes. The survey found that more than 80% don’t know what CPI […]

Budget Broadband ISP TalkTalk Discounts UK Full Fibre Packages

Internet provider TalkTalk has recently become the latest UK ISP to jump on the bandwagon of ‘Black Friday‘ offers, which among other things includes a sharp price reduction across their various Openreach based Fibre-to-the-Premises (FTTP) packages. For example, their top 900Mbps tier is now just £42 per month (or £36 on Cityfibre). As usual all […]

Openserve — Enabling a Connected Experience

VIEWPOINT

[Bangkok, Thailand] Recently, Phila Dube, Chief Commercial Officer of Openserve, Telkom SA, delivered a keynote speech titled “Enabling a Connected Experience” at the 8th Ultra-Broadband Forum (UBBF 2022) and introduced Openserve’s practices in ensuring network connectivity and improving user experience.

As a subsidiary of Telkom SA, Openserve is the largest telecom infrastructure provider in South Africa. It owns the largest fixed broadband network in the nation and is committed to providing regional connectivity services. According to Phila Dube, Openserve aims to build a digital ecosystem through innovative connectivity solutions, create a pervasive and cost-effective network across South Africa, and provide a premium customer experience at every level.

Phila Dube, Chief Commercial Officer of Openserve, Telkom SA

Although there are more than 40 fiber network providers in South Africa, only people with high disposable incomes can enjoy premium connectivity services, due to infrastructure construction limits and a shortage of resources. Against this backdrop, Openserve intends to build a full-coverage and open network to bridge the digital divide, and provide customized products and services for South African people. For the majority of cases, network connection is not the only reason for a poor user experience, therefore, in order to improve the overall user experience, Openserve has made significant efforts that include:

Deploying fiber ready nodes and using fiber, satellite, microwave, and xDSL technologies to provide premium network services for home and enterprise users. At present, Openserve has deployed more than 170,000 km of optical fibers serving more than three million homes. In addition, Openserve has set up a network operation center (NOC), a major incident management center, and a 24/7 network surveillance center
Transforming into a wholesale Internet service provider (ISP) to flexibly provide network services and ensure a premium network experience using innovative connectivity solutions. Besides, highly skilled technicians of Openserve provide professional field services. In the first quarter of 2022, the interaction net promoter score (iNPS) of Openserve has increased from 48.9 in 2019 to 66.1, ranking No. 1 among that of all operators in South Africa. Furthermore, Openserve is strengthening its cooperation with industry-leading equipment vendors such as Huawei and further deepening its interactions with customers to help them understand product or service details
Developing the Openserve Connect app that enables users to place and track orders, check network status, find fault causes, and report faults. Moreover, Openserve calls on its partners to integrate their services into the app for users to access. Openserve Connect has been downloaded more than 400,000 times, helping Openserve win the “Customer Experience & Trust” Excellence Awards of TM Forum in 2022.

Phila Dube said that Openserve has achieved a fiber connectivity rate of 46% (No. 1 in South Africa) and served nearly one million homes with FTTH. In the future, Openserve will continue to help users across South Africa get connected, stay connected, and enjoy premium connectivity services.

The post Openserve — Enabling a Connected Experience first appeared on Total Telecom.

Black Friday Discounts from iD Mobile, Three UK, Lyca and Talkmobile

A number of mobile network operators – including iD Mobile, Three UK, Lyca Mobile, Sky Mobile and Talkmobile – have just announced a shotgun blast of Black Friday discounts on their various mobile plans and handset bundles. We’ve summarised some of these in this article. We’ll start with iD Mobile, which has added extra data […]

EE UK Launch £12 Social Tariff for Mobile Customers on Benefits

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Anacom dishes out €15m fines to Portuguese telcos

News

Portugal’s National Communications Authority (Anacom) has issued punitive fines to the country’s four national mobile network operators due to their poor communication regarding price increases

This week, Anacom has issued over €15 million in fines to Meo (Altice Portugal), Nos, Vodafone, and Nowo, saying that they did not clearly communicate to customers that they could terminate their contracts before price increases were applied back in 2016.

The regulator said that the changes in prices had impacted “a high number of subscribers”, many of whom had not been suitably informed of the price increases until they were no longer able to cancel their contracts free of charge.

“In particular, the behaviour adopted by these operators is related to the lack of information, within the contractually foreseen period, on the right of subscribers to be able to terminate their contracts free of charge, in case they do not agree with the proposed price increase. by operators,” said Anacom in a translated statement.

Anacom also complained that in many cases customers were only informed that their contracts would increase in price but were not clearly told by how much.

As a result of this ruling, Anacom has fined Meo €6.7 million, Nos €5.2 million fine, Vodafone €3.1 million, and Nowo €664,000.

Nos, Vodafone and Meo have each said that they disagree with Anacom’s ruling and will legally contest the fines.

Also in the news:
Vestager: Restricting “high-risk” vendors a “matter of urgency” for EU
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IRIS cable set to link Iceland and Ireland

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Vodafone mulls job cuts as it targets €1bn cost savings

News

The operator cited the macroeconomic environment as the main driver for this strategic shift, including inflation rates and the soaring cost of energy

This week, UK-based operator group Vodafone have announced their latest financial results, cutting its cashflow forecast by around €200 million and lowering its earning guidance from €15–15.5 billion to €15–15.2 billion.

These lacklustre results came as a result of numerous business units underperforming, from tough competition in Spain and Italy depressing revenues, to a loss of fixed line subscribers in Germany. In each of these markets, revenues declined quarter-on-quarter.

Vodafone UK, by contrast, was outlier in this regard, with strong service revenues and growth in the business segment.

Vodafone UK is currently trying to arrange a merger with CK Hutchison’s Three UK, who themselves reportedly positive financial results this week. Read says that merger discussions are progressing well, suggesting the move would not impact pricing for customers and would allow them to better compete with the BT, Virgin Media O2, and Sky.

But by far the largest factors negatively impacting Vodafone’s results were macroeconomic in nature, with Vodafone CEO Nick Read lamenting the impact that high inflation rates and energy prices were having on the Group’s operations – Vodafone’s energy bills have risen by €300 million this year.

In response to these factors and in-line with inflation, Vodafone has already implemented price hikes in 12 of its 13 markets.

“We are taking a number of steps to mitigate the economic backdrop of high energy costs and rising inflation,” said Read. “First and perhaps most important, given the historical deflation in our sector, we’ve taken proactive price action throughout our European markets.”

However, these price changes alone may not be enough to give the business the boost it so sorely needs, with Read suggesting the company will seek to cut costs by €1 billion over the next three and a half years. The company hopes to achieve this by streamlining and simplifying its portfolio and accelerating internal digitalisation.

In this vein, earlier this month the company agreed to sell half its stake in towerco Vantage Towers to private equity firms KKR and Global Infrastructure Partners, a move that is set to net the company between €3.2 billion and €7.1 billion.

However, Read also made clear that these cost-cutting efforts would engender job cuts.

“In terms of redundancies, of course, when we drive efficiency, product improvements and digitisation, there are impacts on some job roles,” said CEO Nick Read.

He explained that job losses in some parts of the business could be somewhat offset by growth in other areas, notably related to software, for which hiring will continue.

“We are also creating jobs in other areas, such as DevOps, tech development and software engineers, which are growing significantly,” he added. “We are growing in a number of areas but obviously there will be efficiencies in other activities.”

The total number of jobs at risk has yet to be announced.

Vodafone is not the only operator currently looking to slim down its workforce. Despite having experienced a wave of pay-related worker strikes over the past few months, UK incumbent BT said earlier this month that rising energy prices would force it to implement job cuts.

The company hopes to implement cost cutting measures to save £500 million, noting that their energy bill had increased by £200 million this year.

Are operators doing enough to support their customers during the cost-of-living crisis? Join the operators and the telecoms community in discussion at the upcoming Connected North conference

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The post Vodafone mulls job cuts as it targets €1bn cost savings first appeared on Total Telecom.