Oxfordshire-based alternative broadband network Zzoomm, which has already deployed their 2Gbps Fibre-to-the-Premises (FTTP) service to cover 202,000 premises (RFS) in England, has today revealed that their customer base has now grown to 30,000 (up from 25,000 on 23rd April 2024) across 23 towns.
The build has typically been focused on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, Yorkshire, Staffordshire, Wiltshire and Cheshire. But their roll-out was recently stopped in order to focus on growing customer take-up (here and here), which stemmed from the fact that the “capital raising market remains extremely tight in the UK and the cost of capital available remains too high to generate equity returns.”
Despite this their efforts to grow take-up appear to be going reasonably well and the latest figure means that Zzoomm have now established a 15% uptake, which is on a network that has often only been available for an average of just 17 months. But it’s worth noting that Zzoomm still has an aspiration to cover 1 million premises in the future and are now considering a strategy of growth through consolidation (here).
Matthew Hare, CEO of Zzoomm, said:
“We are pleased to be able to serve 30,000 customers and continue to add well over a thousand new customers each month. This is a testament to our passionate customer focus, our sales and marketing effectiveness as well as our premier service.
In June this year, ISPreview stated that their tests for the first half of 2024, showed Zzoomm offers the highest average download speed amongst the Alt Net providers and frankly, across any UK network.
We have established a leading position on customer uptake at 15% on a network which only has been in operation for an average of 17 months.
This is an exceptional start and there remains a huge opportunity for Zzoomm to continue to grow at pace. More Happy Customers please!”
Customers who take their residential service typically pay from £29.95 per month for an unlimited 150Mbps (symmetric speed) package on a 12-month term with an included router, which goes up to £54.95 (normally £64.95) if you want their top 2Gbps tier or £29.95 (usually £39.95) for 1Gbps.