Press Release
[Barcelona, Spain, March 3] Bruce Xun, President of Huawei Global Technical Service, unveiled five innovative ICT Services and Software solutions and best practices at the Huawei product and solution launch event held during MWC Barcelona 2025. These solutions include fast equipment Centre Offices (COs) modernisation solution, intelligent operations solution for MBB cross-domain service keepalive, mobile network NPS improvement solution, differentiated service experience monetisation and assurance solution, and enhanced Mobile Money solution.
Fast CO Modernisation for New Service Development
Huawei’s new solution accelerates the modernisation of traditional aggregation and access COs and significantly saves space, energy, and OPEX. The solution also facilitates target network evolution and new service development, as well as improves the ROI. In the solution, 3D digital modelling enables centralised one-off site surveys, eliminating repeated site surveys and reducing workloads. Integrated service planning of 2C, 2B, and 2H shortens the project planning period from months to weeks. Cross-domain joint SOP design integrates and orchestrates discrete cutover operations, reducing cutovers by more than 20%. The configurations of more than 160 types of equipment from multiple vendors are automatically converted, ensuring smooth service migration with zero interruption on the live network. The innovative compact energy-saving cabinets save 70% of space and reduce the PUE to 1.3.
Intelligent Operations Solution for MBB Cross-domain Service Keepalive, Improving Network Resilience and Reducing Traffic Loss
Transmission links cause more than 70% of major faults on mobile networks. Huawei has built a cross-domain multi-layer digital twin network (DTN) covering wireless sites, IP, and OTN to establish a dynamic association model between networks and services. The solution achieves a topology restoration accuracy of 90%, and extends the service keepalive scope to IP and OTN links. When a link fault occurs, the AI Agent with chain of thought (CoT) and reasoning capabilities immediately analyses the root cause and service impact, and generates link switchover proposals. Once experts confirmed the proposal, the solution is quickly delivered and executed to keep services alive. The entire process is shortened from hours to minutes, greatly reducing the service impact scope and traffic loss.
In addition, engineers are precisely assigned to sites and assisted by FME Copilot to quickly resolve issues.
Mobile Network NPS Improvement for Higher User Satisfaction
In addition to delivering leading network performance and experience, Huawei keeps exploring how to improve user satisfaction and network NPS (N-NPS). Supported by converged data analysis and the user satisfaction perception model, the N-NPS Analysis Copilot identifies potential detractors and passives through user segmentation, with an accuracy of over 70%. The N-NPS AI Agent further performs association analysis on detractor experience, network performance, and poor-QoE area distribution. Once network issues that cause detractors are identified, SRCON beam-level wireless link optimisation is performed to resolve such issues. In this way, detractors are converted to promoters, the proportion of detractors is greatly reduced, and the overall N-NPS is improved.
Differentiated Service Experience Monetisation and Assurance
In addition to a million-level tariff asset library and the tariff design Copilot used to speed up tariff design, Huawei’s latest convergent billing solution introduces the tariff analysis AI Agent. It can periodically review and analyse the market performance of new tariffs and provide optimisation suggestions. The AI Agent improves the adoption rate of new tariffs from 50% to over 70%, enhancing the design efficiency and effectiveness of new tariffs.
Different tariffs and services have differentiated experience assurance requirements. For example, live streamers need high uplink rates to prevent video stalls, while gamers require low latency with no frame loss. The AI Agent of SmartCare, designed to ensure experience in high-value scenarios, dynamically optimises networks based on data analysis and network capabilities, ultimately ensuring differentiated experiences and realising value.
Enhanced Mobile Money to Build a New Digital Life Entry
In addition to digital wallet services, Huawei’s enhanced Mobile Money solution integrates mobile micro-finance products oriented to more than 15 scenarios. The new intelligent credit assessment algorithm improves the credit granting rate from 40% to 45%, boosting the development of micro-finance services.
Based on the open platform and diverse capability assets, new merchants can onboard the platform in only one day. Huawei continuously collaborates with partners and enables them to develop digital services, aiming to build Mobile Money as a new entry for mobile digital life. To date, Huawei has more than 250 partners.
At the end of his speech, Bruce Xun noted that, to accelerate digital intelligence, we should focus on high-value business scenarios, streamline network, data, and AI capabilities along the value stream through professional service and software solutions, and quickly integrate Copilot, AI Agent, and DTN into the operation process for efficient human-machine collaboration and value realization, ultimately creating tangible business value. In addition, he sincerely invited customers to Huawei’s digital transformation practice center (DTPC), where they can explore high-value scenarios and co-create value with Huawei’s expert team based on global best practices and experience extracted from over 200 transformation projects worldwide.