Customers of broadband ISP CommunityFibre appear to be coming back online after the operator suffered a sizeable network outage in London today, which has been disrupting internet connectivity for thousands of users over the past few hours (since just after 11:30am this morning).
The cause of the problem is not yet known, although it seemed to be linked to the provider’s Domain Name System (DNS) as a number of customers were able to resolve the outage by switching to third-party DNS servers, such as those run by Google’s Public DNS (IP addresses 8.8.8.8 and 8.8.4.4).
At the time of writing, CommunityFibre has yet to update their service status page with confirmation of a fix, although Down Detector shows that a few users are still reporting issues. The message currently still reads: “Some customers may be experiencing disruption to their service. Our engineers are aware of this issue and working on a solution as their top priority. We apologise for any inconvenience caused and appreciate your patience.”
The operator’s 3Gbps speed FTTP network currently covers 1.32 million UK premises, mostly in London, and is home to 310,000 customers (24th Oct 2024).