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An Ofcom report has revealed that around 4.5 million UK adults still do not access the internet at home
The report, based on Ofcom’s 2024 Technology Tracker, highlights three core groups contributing to the digital divide: non-internet users (3% of the adult population), mobile data-only users (4%), and those who rely exclusively on external connections such as libraries or workplaces (1%).
Ofcom has adopted the phrase ‘digital disadvantage’, which it uses as a “broad term to describe the experiences of people who face barriers or negative experiences when using digital communications and services”.
The elderly remain the most likely group to be without internet, with over-85s eight times more likely to be non-users. Over half of those without home internet are under the age of 75. However, one in four are under 54, showing that age is not the sole issue behind digital exclusion.
Among those who are offline, the most common reason cited is a lack of perceived need or interest, with 69% selecting this as a barrier to adoption. Cost and complexity are also significant factors.
Ofcom also identified that 400,000 people have broadband in the home but do not use it, which suggests a missed opportunity for service providers and digital inclusion initiatives.
Individuals living in social housing are twice as likely to be offline, while those in private rented accommodation are three times more likely to be mobile data users only. This points to affordability and housing stability as underlying issues in broadband take-up.
The report shows that while broadband and mobile network deployment has made considerable progress, take-up among vulnerable demographics is still lagging.
Ofcom concludes that targeted support and differentiated approaches, particularly for over-85s, renters, and lower-income households, will be essential to ensure no one is left behind as more essential services move online.
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