Mobile provider spusu, which hold a Mobile Virtual Network Operator (MVNO) agreement via BTWholesale to harness EE’s UK network, has committed to only “using human customer service agents“. The pledge follows in the wake of VOXI’s decision (here) to introduce a ChatGPT (LLM) based AI chatbot to help “transform its customer services“. Currently, spusu’s customer […]
Mobile Operator Spusu UK Commits Not to Use AI Chatbots
Recent Posts
- Alternative UK broadband network Toob secures debt investment from Ares | ISPreview UK
- Lincolnshire County Council trials Starlink broadband for rural farms | ISPreview UK
- Public Accounts Committee call for stronger regulation of UK broadband | ISPreview UK
- 3.5 million UK people have switched broadband via One Touch Switching | ISPreview UK
- Shareholders of Virgin Media O2 UK reportedly target £600m in cost cuts | ISPreview UK