Original article ISPreview UK:Read More
Reports are coming in that a number of major and minor broadband providers, such as Sky Broadband, Vodafone and others, are currently suffering some disruption to their online availability checkers and ordering systems that is preventing some new customers from signing up. A few providers have linked this to a problem with Openreach, but we’ve yet to confirm that.
The experiences being reported seem to vary between providers, which is something we’ve confirmed with our own testing. For example, customers trying to place a broadband order via Vodafone can do so in CityFibre areas, but not in Openreach ones, which instead return a “Sorry, we can’t get broadband to your address” message (on previously available locations).
By comparison, Sky Broadband seems to be rejecting all postcode checks with a generic message to say: “We’re having some technical issues. We’re working to this fixed as soon as possible.” The issue is cropping up at various other providers too, albeit with some variation between how platforms are handling it.
Sources within Sky have pointed the finger at Openreach’s platform, which has also been echoed by a service status update from ICUK.
ICUK Service Status Update [24/06/2026 10:06]
We are aware of an issue impacting our communication with Openreach. This is having an impact with the broadband checker (some results may not pull through), address lookups, broadband ordering, broadband fault updates. We apologise for the disruption this may cause. We will confirm once we know the situation has been resolved.
We’ve put the question to Openreach and are waiting to hear back.