Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool | ISPreview UK
Original article ISPreview UK:Read More Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they’ve created and launched a new AI (Artificial Intelligence) tool, Lumi AI, which aims to “drive its customer service turnaround strategy” by helping customer service agents to provide “faster, more effective and more personalised” support. At present VMO2 already uses some other AI tools for different tasks (more on this later), which the company...
Openreach Deploys 5,000th Electric Vehicle as Part of UK Fleet Transition | ISPreview UK
Original article ISPreview UK:Read More Network access provider Openreach (BT) has today revealed that they’ve just put their 5000th EV (Electric Vehicle) on the road to support their broadband and phone engineers (up from 4,300 at the start of 2025). The move marks a key milestone on their plan to become carbon-neutral by March 2031. The operator, which manages the second-largest commercial vehicle fleet in the UK (i.e. 23,000 vehicles), are currently aiming to upgrade the “vast majority” of...
Giffgaff UK Launches New Travel Data Add Ons for Mobile Roaming | ISPreview UK
Original article ISPreview UK:Read More Mobile network provider giffgaff, which is owned by Telefónica and harnesses O2’s virtual operator (MVNO) platform in the UK, has today launched a new range of travel data (4G/5G mobile broadband) add-ons that will be available to customers who plan on roaming across any one of over 40 EU countries and several selected locations (e.g. USA, Turkey). Existing giffgaff customers already benefit from up to 5 GigaBytes (data allowance) of inclusive roaming in...
Broadband Disrupted for Shetland and Orkney by Subsea Fibre Break | ISPreview UK
Original article ISPreview UK:Read More Thousands of homes and businesses across Shetland, which is a remote UK subarctic archipelago that resides north of the Scottish mainland, have suffered disruption to their broadband services this weekend after part of the main SHEFA-2 (Faroese Telecom) submarine (subsea) fibre optic cable was damaged. Premises on the Orkney Islands were also hit. Faroese Telecom’s SHEFA-2 cable reaches Shetland via two landing sites, including one stretch that goes...
Grain Expands FTTP Broadband Network Cover to 270,000 UK Premises | ISPreview UK
Original article ISPreview UK:Read More Carlisle-based alternative network operator and ISP Grain (Grain Connect), which a week ago secured a major £225m funding boost (here), on Friday revealed that their gigabit-capable full fibre (FTTP) broadband network had now covered 270,000 UK premises (up from 250k in March 2025) – from Aberdeen to Brighton, Carlisle to Cornwall, Leicester to Liverpool and Newcastle to Newport etc. The operator’s broadband network, which is also home to over 43,000...
Sky Broadband and the Question of Preferential UK CityFibre FTTP Install Dates | ISPreview UK
Original article ISPreview UK:Read More A couple of weeks have passed since Sky Broadband became the largest retail ISP to go live on CityFibre’s national Fibre-to-the-Premises (FTTP) network (here). But some rival providers have privately begun to note that customers who sign-up to Sky’s service seem to be getting earlier installation dates than they can. We take a closer look. According to CityFibre’s website (here), customers who take one of their consumer full fibre broadband products via...
Orange Cyberdefense acquires Swiss cybersecurity specialist ensec | Total Telecom
Original article Total Telecom:Read More Press Release Orange Cyberdefense, the cybersecurity subsidiary of Orange, has acquired 100% of ensec, a Swiss cybersecurity company based in Zurich, known for its expertise in consulting, IT security integration, managed security services and tailored support for a wide-ranging portfolio of products from leading cybersecurity providers. This targeted acquisition, which was finalized on 23 July, will reinforce Orange Cyberdefense’s existing presence in...
Sparkle and Algérie Télécom Sign a Memorandum of Understanding for a New Subsea Cable Linking Italy and Algeria | Total Telecom
Original article Total Telecom:Read More Rome/Algiers, 24 July 2025 Sparkle, the first international service provider in Italy and among the top global operators, and Algérie Télécom, the leading national telecommunications operator in Algeria, which offers a wide range of fixed-line, Internet, and enterprise solutions, have signed a Memorandum of Understanding (MoU) for the development of a new subsea cable linking Italy and Algeria. The agreement was announced during the 6th Italy-Algeria...
Study of Six Major European Countries Finds Only UK Saw Broadband Prices Rise | ISPreview UK
Original article ISPreview UK:Read More A recent study by telecom analyst firm Tarifica, which examined the change in fixed broadband ISP pricing between 2023 and 2025 across six major European countries (Italy, France, Spain, United Kingdom, Germany and the Netherlands), has found that prices fell in every country except the UK where they rose by 7.86%. In fairness, when viewed across a much larger country sample, past studies have tended to indicate that the UK normally does pretty well when...
Broadband ISP TalkTalk Reportedly Agrees £100m UK Funding Deal | ISPreview UK
Original article ISPreview UK:Read More The debt strained TalkTalk Group, which has recently been going through another turbulent time due to payment disputes with suppliers and reports of a possible sale (here, here and here), has reportedly secured an additional £100m funding deal from existing shareholder Ares Management. This may be enough to reduce some of the financial pressures. The group previously secured a crucial refinancing package worth c. £400m in September 2024 (here and here),...