Broadband ISP TalkTalk UK Adopt NiCE’s AI-Powered Customer Service Platform | ISPreview UK
Original article ISPreview UK:Read More Debt troubled broadband ISP TalkTalk today claims to have taken “another step forward” in its “mission to become the UK’s most recommended Wi-Fi provider” by adopting a new AI-powered customer service automation platform from NiCE (tough ask in the current climate), which is called CXone Mpower. The internet access provider sees the new solution, which aims to help them combine multiple existing operating systems into one unified platform, as being part...
Openreach Name 21 New UK Locations for FTTP Broadband Build Plan | ISPreview UK
Original article ISPreview UK:Read More Network operator Openreach (BT) has today published an updated build plan for the ongoing roll-out of their Fibre-to-the-Premises (FTTP) based gigabit broadband ISP network, which is the first update since December 2024 and adds 21 new locations – covering 80,000 extra UK premises – to their national deployment plan. Just to recap. The BT Group is currently investing up to £15bn to expand the coverage of their new full fibre network to 25 million...
Rural UK Full Fibre Broadband ISP Gigaclear Sees More Job Cuts | ISPreview UK
Original article ISPreview UK:Read More Abingdon-based alternative rural gigabit broadband ISP Gigaclear, which has already deployed their full fibre (FTTP) network to cover 600,000 premises (mostly in remote rural parts of England), sadly appears to have suffered another round of redundancies over the past few weeks. The provider, which is home to a customer base of 150,000 (i.e. 25% take-up, with a goal of reaching 29% by the end of this financial year), last suffered a noticeable level of...
Study Highlights Rising Broadband Prices on Guernsey and Jersey | ISPreview UK
Original article ISPreview UK:Read More A new report from Jersey Statistics (PDF) has revealed that, between 2020 and 2024, the average monthly spend by fixed broadband customers on the English Channel Islands of Guernsey went up by 16% to £86.55, and on Jersey it increased by just under 8% to £82.17. But over the same period, inflation on the islands went up by 27.3% and 30% respectively. The same report (credits to the BBC News) also revealed that Guernsey had 41.6 broadband subscriptions...
Mobile Operators to Test UK Wide Emergency Alerts Later in 2025 | ISPreview UK
Original article ISPreview UK:Read More Get ready to jump out of your skin.. again. The UK Government recently announced that mobile network operators will conduct a second nationwide test of the Emergency Alerts service later in 2025, which is normally only intended to be used if there’s a “danger to life nearby” (e.g. severe flooding, fires and extreme weather). The government has not yet agreed a firm date for the new Emergency Alerts test, which will usually only show-up on modern 4G and...
Ookla Study Reveals In-Flight WiFi Performance of Major Airlines | ISPreview UK
Original article ISPreview UK:Read More Network testing giant Ookla, which collects data from consumers via their popular Speedtest.net service, has published the results from a new study that reveals the onboard WiFi (wireless broadband) speeds of various major airlines (e.g. British Airways, Virgin Atlantic) and their satellite-based network partners. As anybody who has tried in-flight WiFi could probably attest, it’s far from a perfect experience. The internet connectivity can be fairly...
Orange Business launches Defense & Security Division | Total Telecom
Original article Total Telecom:Read More Press Release Orange is strengthening its commitment to sovereignty with the creation of a new division dedicated to defense and homeland security, integrated within Orange Business. This strategic decision aligns with the “Lead the Future” plan and makes Orange’s focus on strategic verticals with high sovereignty stakes a reality. It also demonstrates the Group’s desire to leverage its operational excellence to support defense and security actors in...
VMO2 buys £343m of spectrum from Vodafone | Total Telecom
Original article Total Telecom:Read More Press Release Virgin Media O2 has today announced the details of its spectrum transfer agreement with Vodafone UK that will see Virgin Media O2 acquire 78.8 MHz of spectrum for an investment of £343 million, materially enhancing the company’s network position and helping to improve the connectivity experience of consumers and businesses across the country. The deal, which follows the completion of the merger between Vodafone UK and Three UK, and is...
Inside the Project: 3000 km of DWDM Deployed in Just 72 Hours | Total Telecom
Original article Total Telecom:Read More The project was delivered entirely by GNM’s in-house engineering team, without the involvement of external contractors. All stages – from planning and logistics to setup and final network configuration – were handled internally, ensuring full control, seamless integration with existing infrastructure, and adherence to tight deployment timelines. «This kind of delivery isn’t a special case for us», says Alex Surkov, Head of Development at GNM. «We’ve...
A Year Early – £1bn SRN Project Delivers 95 Percent UK Cover of 4G Mobile | ISPreview UK
Original article ISPreview UK:Read More The Government has announced that the £1bn industry-led Shared Rural Network (SRN) project, which aimed to extend geographic 4G mobile (mobile broadband) coverage to 95% of the UK (aggregate) by the end of 2025 (5G also benefits from the new infrastructure), has “achieved its overarching target a year ahead of schedule“. But there’s more work left to do. The SRN – supported by £501m of public funding and £532m of private investment from operators –...