BT calls on McKinsey to head up new strategy unit
News The change is one of new CEO Allison Kirkby’s first company moves BT has appointed McKinsey executive Tom Meakin to interim ‘Chief Strategy and Change Officer’, the Financial Times has reported. According to an internal memo seen by the news source, Meakin, who is the global co-leader of McKinsey’s Consumer Technology & Media Practice, has been appointed to the role while the company searches for a permanent candidate. In an email seen the Financial Times, Kirkby announced the...
Sunningdale Solutions to Build FTTP Broadband in Rural Lancashire
A Warrington-based company called Sunningdale Solutions has revealed that they’re planning to build a new gigabit-capable UK Fibre-to-the-Premises (FTTP) broadband network to serve homes and businesses in rural parts of Lancashire (England), which may be complemented by a Fixed Wireless Access (FWA) network in certain locations. The plan was revealed as part of the company’s application for Code Powers from Ofcom. Such powers are typically sought to help speed-up deployments of new fibre and...
Macquarie Allegedly Mulls Sale or Merger of Broadband ISP KCOM
Australian investment group Macquarie has reportedly placed broadband ISP and full fibre network operator KCOM, which is the dominant operator in Hull and is also expanding further out into East Yorkshire and Lincolnshire in England, under strategic review. The move could potentially result in a sale or merger of the business. In case anybody has forgotten. Macquarie Infrastructure (MIRA / MEIF 6 Fibre), following a fierce bidding war with the Universities Superannuation Scheme (USS),...
Smarty Named Best UK Mobile Operator in Which? 2024 Survey
Consumer magazine Which? has published the results of their latest 2024 consumer survey of UK mobile operators, which revealed the best and worst providers. Overall the four primary operators (O2, EE, Vodafone and Three UK) came at or near the bottom of the table, while Tesco Mobile attracted the highest customer score. The survey itself questioned 3,739 customers during January 2024, which produced an overall customer score based on service satisfaction and the customers’ likelihood to...
Scotland’s State Aid Broadband Projects Benefit 1 Million Premises
The Scottish Government (SG) has announced that both of its past and present broadband roll-out programmes, accounting for a total public investment of £1bn, have now helped more than 1 million extra premises (homes and businesses) in poorly served areas to gain access to a faster broadband ISP network. The two programmes concerned include the SG’s £463m Digital Scotland Superfast Broadband (DSSB) project, which – running between 2014 and 2020 – expanded fibre-based broadband (mostly FTTC /...
Delta flies high with T-Mobile in new strategic partnership
News The deal will see over 60,000 Delta workflows transferred to T-Mobile This week, Delta Airlines has announced that it has chosen T-Mobile as its preferred mobility partner. The two companies have signed a long-term strategic partnership to bring 5G to Delta’s operations. The deal will see Delta move more than 60,000 workflows to T-Mobile, including devices used by flight attendants, customer agents, and ground crews on 5G-enabled smartphones, tablets, and other devices. According to...
Comcast rolls out expanded prepaid offering
News Comcast bucks convention with prepaid broadband under “NOW” branding Under its new “NOW” brand, Comcast is debuting a host of prepaid service offerings including wireless, fixed broadband, Wi-Fi, and streaming TV Prepaid mobile plans have been commonplace for years. These plans are often used by consumers with lower incomes and do not require a good credit score, making them more accessible than postpaid plans. Fixed broadband, on the other hand, requires customer premises equipment (CPE)...
Alepo Technologies Successfully Deploys Advanced AAA Solution for VodafoneZiggo in Partnership with Nomios Group
ARNHEM, NETHERLANDS, April 19, 2024 /EINPresswire.com/ — Alepo Technologies Inc. is pleased to announce that it has partnered with Nomios, a provider of secure network solutions, to successfully deploy an advanced Authentication, Authorization, and Accounting (AAA) solution for VodafoneZiggo, a leading integrated communications provider in the Netherlands. VodafoneZiggo’s decision to upgrade to Alepo’s AAA solution reflects its commitment to modern, secure technologies for enhanced network...
Customer service standards slipping as UK consumers turn their back on AI chatbots
LONDON (18 April 2024) – The quality of customer service is falling and UK adults are increasingly turning their back on automated systems and chatbots for resolving issues, according to new research released today by Cavell, a leading research and consulting firm. Cavell’s 2024 Voice of the Consumer Report surveyed over 1,000 adults across the UK, with the findings revealing that close to half (44%) of consumers think the quality of customer service is worse now than three years ago....
Infinera GX Series Powers Paratus Superhighway Network Between Johannesburg and Europe
Infinera GX Series Powers Paratus Superhighway Network Between Johannesburg and Europe San Jose, Calif. – April 18, 2024 – Infinera (Nasdaq: INFN) announced today that Paratus Group, a leading network provider in Africa, deployed Infinera’s GX Series and FlexILS solutions to offer the lowest-latency express route between Johannesburg and Lisbon, delivering services with a latency of 123 milliseconds and supporting wavelengths up to 800G. Infinera’s solutions were deployed on the recently...