From customer experience to total experience
Viewpoint I’ve enjoyed my tenure as a judge for the Total Telecom World Communication Awards (WCA) for several years. This year, one category will be enhanced by taking Customer Experience to Total Experience. Historically, the Customer Experience Award has garnered many submissions, so why change it? The WCA asked if I would weigh in, and as a technology industry analyst that covers networking and telecommunications – I am always eager to share my insights and perspective. If it ain’t broken,...
Broadband ISP MTH Networks Softens UK Price Rises on OFNL
Internet provider MTH Networks, which sells full fibre (FTTP) broadband packages to customers covered by several different UK networks (e.g. Openreach, OFNL, Glide), has softened their approach to annual price rises for those on OFNL’s network (usually serves new build homes) and introduced a new social tariff. The first change being made is to their […]
BT and Skyfarer complete medical drone delivery trial
News The test saw drones travel between the University Hospitals Coventry and Warwickshire NHS Trust sites in Coventry and Rugby, in preparation for medical deliveries This week, BT has announced the latest steps in its ambition to help create the world’s largest drone superhighway, with a new trial seeing drones travel successfully between two Midlands hospitals. The trial, jointly conducted by Skyfarer Ltd and Medical Logistics UK, was initiated in October 2022. Using connectivity from BT’s...
The broadband revolution sweeping American cities
Contributed Article For the first time since their inception over a century ago, America’s age-old copper and cable networks are being replaced with high-speed gigabit fiber optic networks in cities across the US SiFi Networks, the pioneer of last mile open access fiber networks in the US is leading this charge and has produced a book: Broadband The Second American Revolution to back up its claim that its networks are the future of US broadband. At a time when connectivity matters most, 42...
Orange cybersecurity subsidiary announces hiring spree
Press Release The Orange Cyberdefense team says it will hire 800 cyber professionals in Europe to meet the growing cybersecurity threats to enterprises Orange Cyberdefense, the Orange subsidiary and European leader in cybersecurity services, announces the launch of its latest recruitment campaign, which will run until the end of 2023. It aims to attract and recruit around 800 professionals in the 9 European countries where it operates to meet the new cybersecurity challenges of companies of...
Comms Council UK Publish Advice for the 2025 Analogue Phone Switch-off
The Comms Council UK (CCUK), which represents the United Kingdom’s Unified Communications (UC) and Voice-over-Internet-Protocol (VoIP) phone industry, will this morning publish a series of advice documents for the industry and consumers about the PSTN (analogue phone) switch-off in 2025. Having engaged with members about the switch-off, the council found that there was “insufficient publicly […]
AI Helps Vodafone UK Cut its Carbon Emissions as Data Grows
Broadband and mobile operator Vodafone has today highlighted how they’re adopting Artificial Intelligence (AI) to help cut their carbon emissions. Despite seeing a 300% increase in data carried across its UK network since 2019, their overall energy consumption has remained flat and emissions have fallen by 77%. The operator, which is currently working toward their […]
Full Fibre Broadband ISP 4th Utility Cut Price of Social Tariff
UK ISP 4th Utility, which is deploying a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to more homes (SDU) and large residential blocks (MDU), has today announced that they’ve reduced the price of their cheaper social tariff for those on benefits from £14.40 to £13.99 per month – bucking the trend of rising prices. The tariff […]
ISP Manx Telecom to Hike Prices by 12.5% in May 2023
Broadband ISP and mobile operator Manx Telecom, which serves homes and businesses on the Isle of Man (a British Crown Dependency) in the Irish Sea between England and Ireland, has confirmed that many of their customers will be hit by annual price hikes of 12.5% from 1st May 2023. The provider’s CEO, Gary Lamb, apologised […]
Broadband ISP BT Trials Improved UK Content Delivery Network
Customers of UK telecoms giant BT may be interested to learn that the ISP has been conducting trials of a new Virtual Content Delivery Network (vCDN), which uses software-based caches that can be flexibly used at selected points, deeper in the network, to bring content (video etc.) closer to the “edge” where their users consume […]