Customers set to roam: Why UK telecoms providers risk losing customers as EU roaming charges bite
Contributed Article By Lyca Mobile Chairman, Subaskaran Allirajah The cost-of-living crisis has delivered another blow to the UK consumer after two and a half tough years. Figures from the Office for National Statistics reported inflation of 9.9% for the 12 months ending August 2022, as prices across the board continue to rise. People across the UK are facing soaring bills and consumers are looking for value wherever they can to keep household costs as low as possible. Yet, as Brits enjoyed...
Ofcom Investigates EE UK Over Clarity of Contract Information
The UK telecoms and media regulator, Ofcom, has today opened a new investigation into mobile and broadband provider EE, which relates to a concern that the operator may have “failed to comply” with rules that require them to provide new customers with clear and simple contract information before they sign-up to a new deal. In […]
Full Fibre UK ISP Hyperoptic Upgrade IP Core Network with Nokia
Nokia has expanded their relationship with UK ISP Hyperoptic, which is deploying a new gigabit speed “full fibre” (FTTP/B) broadband network to serve 2 million UK homes by the end of 2023. Under the agreement, Nokia will now also upgrade the provider’s IP core network with more flexibility and capacity. Under the deal, Hyperoptic will […]
ISP Plusnet UK to Close Down John Lewis Broadband Division
Budget UK ISP Plusnet, which is part of the wider BT Group, has announced that from today it will no longer be providing managed broadband and phone services to new residential customers under the John Lewis brand and the service will eventually close. The move appears to form part of the BT Group’s new branding […]
Essex UK Council Starts £1.88m Digital and Broadband Project
The Essex County Council in England has this week launched its new £1.88m Digital Essex programme – part of the wider Digital Strategy for Essex (here), which among other things will develop a “local grant scheme” to provide additional funding to reach the final 1% of rural premises that still cannot access “decent broadband“. At […]
UK Government Secures Seat on the Global UN Telecoms Council
The United Kingdom has succeeded in getting itself elected to hold a seat on the influential governing council of the International Telecommunications Union (ITU), which will give it more of a say in future standards (broadband, satellite, mobile technologies etc.) and the allocation of global radio spectrum etc. As part of the Western European Regional […]
Broadband ISP Airband Refreshes Brand and Fixes UK Prices
Rural focused broadband ISP Airband, which has deployed a mix of Fixed Wireless Access (FWA) and Fibre-to-the-Premises (FTTP) networks across various parts of the country, has today launched somewhat of a brand and package refresh as part of their plan to achieve a “ten fold increase in its customer base in the next 3 years.” […]
Scottish ISP GoFibre Restructures its Executive Leadership Team
Independent rural broadband ISP GoFibre (BorderLink), which in January secured funding of £164m from Gresham House (BSIF) to help build their new full fibre network to 500,000 premises in the North of England and Scottish Borders by around the end of 2025 (here), has today significantly restructured its top leadership team. At this point, we […]
Cat Hitches 100-Mile Round Trip Ride with Openreach Engineer
Curiosity often gets cats into trouble and we’ve seen plenty of occasions where broadband engineers have had to fish the odd one down from a tree or UK telecoms pole. But spare a thought for Tia, the cat who took an unexpected 100-mile round trip to Coll with one of Openreach’s engineers. But it had […]
Optus confirms 2.1 million customers affected by cyberattack
News Following a cyberattack on Australian telco Optus last week, the operator has now confirmed that at least 2.1 million customers have been exposed because of the data breach. In a statement made today, Kelly Bayer Rosmarin, CEO of Optus, detailed the actions that the company has undertaken post-attack to discover the extent of the damage. Whilst it was feared that up to 9.8 million individuals could have been affected, the analysis of the breach has revealed that 2.1 million customers had...