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Some customers of Starlink’s ultrafast satellite broadband service, specifically those on their residential plans with “unlimited” data usage, have reported that they’ve had their internet speeds capped to c.10Mbps after consuming huge amounts of data. But this is despite their usage patterns being the same for, sometimes, several years.
Starlink currently has around 11,100 satellites in Low Earth Orbit (LEO) – mostly at altitudes of between c.340-550km. Residential users in the UK pay from £40 a month for the 100Mbps unlimited data plan, which also promises uploads of c.15-35Mbps and low latency connectivity (c.20ms). Faster packages exist at greater cost, while more restrictive (data capped) options are available for roaming (e.g. £55 per month for 100GB of data).
However, according to feedback on social media (examples here and here – credits PC Mag), some customers who have frequently been exceeding around 5 TeraBytes (TB) of data usage in a month (sometimes up to 8-9TB), as well as somebody else who had daily usage exceeding 500GB for several days, have recently found their download speeds capped to c.10Mbps (Megabits per second) after receiving a “Terms of Service Violation” notice.