Original article ISPreview UK:Read More
Two years have passed since UK fixed broadband and phone providers began using Ofcom’s new One Touch Switch (OTS) process, which was designed to make it easier and quicker to change ISP. The latest data supplied to ISPreview shows that 3,481,323 consumers have now switched provider using this process (up from 1.62m in the first year).
The OTS system, which went live on 12th September 2024 via a central messaging platform (Hub) that is run by the industry-funded The One Touch Switching Company (TOTSCo), is a Gaining Provider Led (GPL) process where the customer contacts their new (“gaining“) ISP to start and manage the process on their behalf.
However, regular readers may recall that this system had a bit of a bumpy start, due in part to TOTSCo’s platform initially being in somewhat of a beta state and a number of ISPs failing to fully support it at launch. Nevertheless, various improvements have been made since then (more are coming), and in June 2026 the regulator, Ofcom, closed their related enforcement programme (here).