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Some customers of fixed broadband provider Virgin Media (O2), such as those still using the operator’s older Hub 4 (Arris TG3492LG-VMB) router, have recently begun reporting to ISPreview that they’re no longer able to access the device’s web-based admin User Interface (UI) and are instead being faced with “Unable to Connect” messages. But the change is intentional.
The ability to access and thus configure your home broadband router is a critically important feature for many people, which is normally achieved by inputting an IP address into a web browser and then using the default login and password details supplied by your ISP to reach the admin interface (always change the password for this from the default). This is typically http://192.168.100.1 (modem-only mode) or http://192.168.0.1 on the Hub 4.
Unfortunately, over the past few days we’ve seen a steadily rising number of complaints reach our inbox concerning the Hub 4 (special credit to Paul and Adrian for the earliest tips), which all state that customers with the aforementioned router can no longer access the device’s admin UI. The issue has also cropped up on social media, such as via Reddit.