Virgin Media O2 Ponders £2bn UK Broadband Deal to Acquire Netomnia | ISPreview UK

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A major newspaper has this morning claimed that broadband giant Virgin Media (O2) have opened non-exclusive talks with alternative full fibre network operator Netomnia (Youfibre, Brsk), which could result in a £2bn deal that would expand VMO2’s network coverage and potentially remove a key competitor from the market. CityFibre are also said to be interested in the altnet.

At present Netomnia (Substantial Group) is one of the UK market’s largest altnets and has deployed their Fibre-to-the-Premises (FTTP) based broadband service to cover 2.8 million UK premises RFS (inc. 400,000 customers) – available across parts of over 90 cities and towns. The group aims to cover 3 million UK premises by the end of 2025 and then 5m by the end of 2027 (inc. 1m customers by 2028).

NOTE: The Substantial Group is backed by over £1.6bn of equity and debt from investors Advencap, DigitalBridge, and Soho Square Capital etc.

According to the FT (paywall), two people “familiar with the matter” have claimed that VMO2 and Netomia are now in talks over the potential consolidation deal. Such an agreement, if it were made, may involve a combination between nexfibre and Netomnia rather than Virgin Media and Netomia, which we suspect might reduce the chances of regulatory scrutiny due to nexfibre being a semi-separate company, albeit with shared parentage.

Just to recap. Nexfibre is a £4.5bn joint venture between Telefónica, Liberty Global and InfraVia Capital Partners (here). The network has so far covered around 2.4 million UK premises with their new full fibre network, which is being built by Virgin Media’s engineers. But the operator’s original plan to cover “up to” 7 million UK homes (starting with 5m by 2026) in areas NOT currently served by Virgin’s network of 16m+ premises was recently dealt a blow by Telefonica’s strategic review (here) and currently has no clear plan for going beyond 2.5m premises.

However, we can’t help but feel that a consolidation between these two would be a tough sell, particularly due to there being quite a lot of overbuild between VMO2/nexfibre and Netomnia’s respective networks in urban areas. On top of that, Netomnia has positioned itself as being more of a cutting-edge but low cost broadband disruptor, which differs significantly from Virgin Media’s perhaps more historically premium (pricing) approach.

Suffice to say that such a deal may also be unlikely to go down well with customers of Netomnia’s retail ISPs, many of which will have previously chosen them to escape from major ISPs, like Virgin Media, and their cycle of inflation busting mid-contract price hikes and expensive post-contract pricing. On top of that, there’s the usual complexities over differences in network infrastructure and technology, which could be quite tricky to resolve.

On the other hand, it’s worth remembering that such talks aren’t unexpected in today’s market, particularly with so many altnets being under pressure from competition, rising build costs and high interest rates. Netomnia has been one of the few altnets to continue building through this phase of the market, seemingly with some success, but they’re not immune to the challenges.

Just to underline the above point, the same newspaper claims that CityFibre has also approached Netomnia for talks and that a deal “was still a possibility“. Such a deal would actually seem to make a lot more sense, given how there’s significantly less overbuild between this pair and consolidation would create serious competitive scale in the altnet space (CityFibre covers about 4.5m premises). But it would also create a group that carries a huge amount of debt, which might be an issue for an alternative deal with VMO2 too, depending upon the approach.

In the end, none of these talks should be considered as unexpected in today’s consolidation minded market, where everybody seems to be talking to everybody else. But whether any of this leads to a real agreement and even more serious talks is another matter entirely. Take with a pinch of salt.

Virgin Media UK See Broadband Customers Grow as O2 Joins Starlink for Mobile | ISPreview UK

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The latest Q3 2025 results from Virgin Media and O2 have revealed that their FTTP broadband network increased its coverage by 139,300 premises in the quarter (up from 114.9k in Q2). Similarly, related customers grew to total 5,704,300 (up by 60.8k in Q3 vs -51.4k in Q2) and O2’s mobile base jumped by 419,400 in the quarter, while also doing a multi-year deal with Starlink for satellite mobile (Direct to Cell).

The results confirm that Virgin Media and nexfibre’s combined fixed broadband network now reaches a total of 18,675,100 Homes Serviceable (up from 18,535,800 in Q2). As before, the vast majority of the new quarterly UK network build is from nexfibre’s full fibre lines (accounts for around 2.4m premises of total coverage), although the recent impact of Telefonica’s strategic review has impacted their roll-out (here and here).

NOTE: Virgin Media and giffgaff are currently the only major retail ISPs on nexfibre’s open access full fibre network, but all share some of the same parentage.

The results reveal that a total of nearly 8 million Virgin Media and nexfibre premises (footprint) are now covered by FTTP lines (XGS-PON and RFOG), which is up from 7m in Q2. But this figure also factors in Virgin Media’s ongoing upgrade of existing Hybrid Fibre Coax (HFC) areas to FTTP (they’re aiming to convert all of Virgin’s existing HFC and RFOG lines to XGS-PON by 2028).

Finally, a tiny portion of the quarterly nexfibre build figures (shown below) may also include infill deployments from Virgin Media itself, which usually takes place on sites for existing property developments (i.e. the legacy of long contracts with housing developers for new build homes). But otherwise, the Q3 pace of build shows a marked improvement from the sluggish Q2, which reflected the fallout from Telefonica’s strategic review.

Nexfibre Rollout Progress
Q3 2025 = 139,300 Premises
Q2 2025 = 114,900 Premises
Q1 2025 = 165,000 Premises
Q4 2024 = 485,500 Premises
Q3 2024 = 281,100 Premises
Q2 2024 = 295,300 Premises
Q1 2024 = 194,000 Premises
Q4 2023 = c.299,000 Premises
Q3 2023 = 250,800 Premises
Q2 2023 = 175,500 Premises
Q1 2023 = 107,800 Premises
Q4 2022 = 24,000 Premises

Just for context. Telefónica, Liberty Global and InfraVia Capital Partners established a new £4.5bn joint venture called nexfibre in 2022 (here), which originally aimed to deploy an open access full fibre (FTTP) network to reach “up to” 7 million UK homes (starting with 5m by 2026) in areas NOT served by Virgin Media’s own network of 16m+ premises. But nexfibre doesn’t currently have a clear roll-out plan beyond 2.5m premises (expected to be hit this year).

Elsewhere, Virgin Media has long stopped giving any solid figures for their Pay TV (video) base, which often happens when a base is in decline. But their mobile base has grown, albeit primarily due to their IoT (Internet of Things) customers jumping from 13.2m to 13.55m in the quarter, while their prepaid base fell a bit from 7.17m to 7.07m.

VMO2 Q3 2025 UK Customer (Connection) Figures
5,704,300 Fixed Broadband – (down from 5,643,500 in Q2)
46,584,600 Mobile inc. Wholesale – (up from 46,165,200)

On the financial front, VMO2 reported total revenue of £2,549.3m in Q3 2025, which is up from £2,526.8m last quarter.

Lutz Schüler, CEO of VMO2, said:

“Despite an intensely competitive and tough market backdrop, we continue to be focused and execute against our core strategy with another quarter of profitability growth, stable consumer contract mobile additions and an improved trading picture on the fixed side compared to the last quarter.

We have invested more than £1.6 billion so far this year in our networks and services, delivering sustained improvements in customer service and higher mobile network satisfaction, alongside a fully gigabit broadband network and 8 million fibre homes including nexfibre build. This connectivity is not only laying foundations for our future but is also the fuel that underpins the UK’s digital industries of today and tomorrow and is an essential ingredient in the country’s growth mission.

Strategically, we remain in a strong long-term position with our network investments in 5G and fibre and three clear units across consumer, B2B and wholesale meaning we are well placed to trade hard, deliver for customers, innovate and seize the right opportunities.”

Sadly, the latest results didn’t include much in the way of any useful updates on the future of their roll-out via nexfibre past 2025, but we may get that later through an investors briefing. Otherwise, today’s biggest development is arguably O2’s decision to adopt Starlink’s global network of broadband satellites in Low Earth Orbit (LEO) to support their mobile service via Direct to Cell (DtC), which makes them the first UK mobile operator to do so.

Just to recap. DtC is a technology that Starlink has added to their recent satellites, which enables them to deliver “robust” global coverage of their new 4G mobile roaming service and supply it directly to unmodified Smartphones on the ground. This service is less about performance (it’s capacity constrained) and more about ensuring customers can stay connected, for basic tasks, even in remote areas of weak terrestrial mobile signal.

However, in order to work, DtC requires Starlink to do deals with a local mobile operator, which is where O2 comes in as the new service will use a portion of O2’s licensed mobile spectrum. The new product, which will be called O2 Satellite, will initially deliver messaging and data services, with further improvements and applications to follow in the future across a range of handsets. App support will grow over time, with a focus on targeting support for the most asked-for applications at launch, primarily messaging, maps and location services.

The service will complement O2’s existing mobile network and work automatically in areas with no traditional mobile coverage, known as ‘not spots’, with the aim to expand VMO2’s landmass coverage in the UK to more than 95% within 12 months of launch. This coverage is set to increase even further when next-generation Starlink satellites are deployed, alongside further enhancements in performance, application use and an expansion of use cases.

Mike Nicolls, Starlink VP of Engineering, said:

“We’re excited to bring a satellite-to-mobile network to the UK with Virgin Media O2. This partnership underscores the importance of Starlink Direct to Cell’s mission to end mobile dead zones and deliver connectivity in remote areas where it wasn’t possible before. Whether it’s checking real-time weather updates, sharing a video with friends, or simply sending a text, people can stay connected when they need it most.”

The operator is currently conducting internal trials of the satellite-enabled service, with a customer roll-out planned in early 2026. More details on the proposition and pricing will follow in the near future. O2 customers that are interested in signing up to the O2 Satellite service should register their interest here: https://www.o2.co.uk/satellite .

ISP BT to Launch New AI Anti-Virus Service for Small UK Businesses | ISPreview UK

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Broadband and telecoms giant BT has announced that they’ve partnered with cloud-based cybersecurity firm CrowdStrike to launch a new AI-powered antivirus service for their small business customers – Business Antivirus Detect and Respond (BADR), which is designed to “proactively stop threats before they become breaches” (every AV solutions could be described this way).

The announcement claims that hackers are increasing their monitoring of UK organisations through company laptops and mobiles, with malicious online scans rising by 300% in a year. For example, BT’s own data indicates that web-connected devices are now scanned over 4,000 times a day by automated bots probing for weaknesses in business networks (accountancy, legal and consultancy firms are the most targeted sectors for things like ransomware etc.).

The new antivirus solution, which is said to be “available exclusively” in the UK through BT and is powered by the CrowdStrike Falcon® Go platform, is thus designed to tackle the aforementioned problem; it does this by extending the availability of CrowdStrike’s normally enterprise-focused service to smaller businesses.

Daniel Bernard, Chief Business Officer at CrowdStrike, said:

“Adversaries are weaponising AI to launch faster, more targeted attacks – and BT’s data shows the scale of that threat is only accelerating. At CrowdStrike, we’ve harnessed AI to stop breaches before they happen. Together with BT, we’re bringing that same AI-powered protection and expertise to UK small and medium-sized businesses, giving them the power to stay ahead of even the most sophisticated adversaries.”

Sadly, the announcement doesn’t include a lot of detail on the new service’s price or features, but we did manage to extract a few basic details through follow-up queries. BADR claims to use “Next-Generation Antivirus technology” to stay one step ahead of viruses and malware. It continuously scans for suspicious activity, automatically blocks potential threats, and quarantines harmful files before they can cause damage.

BADR also includes USB Device Control, which helps prevent unauthorised access by tracking the use of external USB devices and allowing only approved ones to connect, which will be handy in a business environment. Customers are supported in all this by BT’s fully managed security service, which includes: guidance on setup and management; 24/7 support in the event of a cyber-attack; diagnostic tools to understand and assess threats; and access to their customer support service desk.

Openreach Improve Reappointment Process for Some UK FTTP Broadband Installs | ISPreview UK

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Network operator Openreach (BT) looks set to improve the flexibility and cost of their reappointment process for changes to new provisions of Fibre-to-the-Premises (FTTP) based broadband lines, which will introduce an end customer reappointing calendar and waive the related amendment charge for ISPs.

The change centres on the operator’s FTTP Appointment Pull Forward Process, which allows broadband ISPs to offer certain in-scope customers an earlier appointment date, provided Openreach has operational capacity available in the area to deliver on it.

Giving certain customers the opportunity to choose an earlier date, when requested, using the new end customer reappointing calendar is obviously a welcome development, as it the removal of an amend charge. The change itself is due to be introduced from 28th January 2026, albeit only for customers in certain situations. See the briefing for more.

FTTP CP amend charge waiver

  1. From 28 January 2026, Openreach will waive the CP Amend charge for any FTTP orders which meet the following criteria and are therefore classed as in-scope for appointment pull forward (“Pull Forward”):     a.  The order has:

              i.  not passed the Customer Committed Dated (“CCD”) but has an appointment date with a lead time age greater than 7 calendar days; or,

             ii. failed a first CCD and has an appointment date in the future; and,

        b.  Openreach has operational capacity available to offer an earlier appointment date than the current  designated appointment date.

                  (together “Appointment Pull Forward Criteria”)

2.   Those FTTP orders which meet the Appointment Pull Forward Criteria will be managed via a “Pull Forward Appointment Book” and the prioritisation of appointments in the Pull Forward Appointment Book will be determined on the following basis:

           a. those orders which have failed a first CCD will be prioritised for Pull Forward above those orders which have not failed a first CCD; and,

          b. those orders which have the greater lead time (or tail) age will be prioritised for Pull Forward above those which have a shorter lead time (or tail) age.

3. For the avoidance of doubt, the End Customer will need to accept the earlier appointment offered by way of Pull Forward otherwise the order will remain unchanged and no charge will be incurred.

4. Communication Providers will automatically be opted-in and considered for Pull Forward. Communication Providers may opt-out of Pull Forward by contacting their Service Account Manager.

AWS piles further $5bn into South Korean data centres | Total Telecom

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white red and blue basketball hoop

News

The announcement brings Amazon’s total pledged investment in South Korea to $9 billion over the next five years

Amazon Web Services (AWS) is investing $5 billion to develop new AI data centres in South Korea, reinforcing the country’s ambition to emerge as a leading AI and advanced industrial hub in Asia.

The pledge, announced during a high-profile meeting between AWS CEO Matt Garman and South Korean President Lee Jae Myung in Gyeongju, marks a continuation of AWS’s significant investments in the region following an earlier $4 billion project linked with SK Group in Ulsan.

The new AI data centres are slated for construction in Incheon and Gyeonggi Province, complementing the Ulsan facility initiated this year. The Ulsan project, a collaboration between AWS and SK Group, involves building the largest AI data centre in South Korea, beginning construction in September 2025 with full operation expected by 2029. It will feature 60,000 graphics processing units (GPUs), and is initially planned to provide 100MW of computing capacity, expandable to 1GW.

President Lee underscored the strategic importance of these investments, highlighting them as crucial to accelerating South Korea’s economic growth and technological leadership. He spoke of an “AI expressway” initiative designed to integrate AI across industries and research sectors nationwide, positioning South Korea within the top three AI powerhouses globally.

For AWS, Garman said the investment should be viewed as part of a broader strategy to deepen the company’s AI infrastructure strategy to support Asia’s digital growth.

“At AWS, we’ve invested and committed to investment of an additional $40 billion across 14 non-U.S. APEC countries and economies between now and 2028,” he said.

This latest AWS commitment is part of a wider wave of foreign direct investment pledges relating to South Korea that total approximately $9 billion from seven global companies over the next five years. These companies, which include Renault, Amkor Technology, Corning, Air Liquide, Siemens Healthineers, and Umicore, are targeting strategic sectors such as AI, semiconductors, secondary batteries, future mobility, and biotechnology.

AWS’s expanding footprint in South Korea is also complementary to parallel initiatives by other global AI players. OpenAI, for example, has announced plans to collaborate with Samsung and SK Group to build specialised Korean data centres and strengthen supply chains by sourcing memory chips from South Korean firms such as Samsung Electronics and SK Hynix.

Keep up to date with all of the latest telecoms news from around the world with the Total Telecom newsletter

Also in the news
Connected Britain Award winners 2025 announced!
Netomnia announces ‘powerful and ambitious’ rebrand ahead of Connected Britain
VodafoneThree drops Samsung, relies on Nokia and Ericsson for £2bn network upgrade

Mast Removal in Hebden Bridge Leaves O2 and Vodafone UK Users Without Signal | ISPreview UK

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Residents and businesses in the West Yorkshire (England) market town of Hebden Bridge, which is home to 4,500 people, have been warned that they could suffer from weak to non-existent mobile signals on O2 and Vodafone’s network, potentially lasting into early 2026, after a local mobile mast was suddenly removed.

“I live in Hebden Bridge and as of Monday 21st October, I noticed when out walking my dog, that my mobile signal was gone for O2. After a nose on the local Facebook group, it quickly turned out this was also affecting Vodafone users, but not users of the EE network,” said local resident Ben to ISPreview.

Some indirect feedback from Cornerstone, which manages the mast in question, indicates that the situation stemmed from a dispute with the site’s landowner. O2 later confirmed to ISPreview that the mast’s removal was due to the landlord’s decision, albeit without providing further context.

The situation has left the two mobile operators hurrying to find a replacement site, and a new application has now been placed with the local planning authority. But such things are rarely a rapid process and could still face opposition or other obstacles before deployment can even begin.

Josh Fenton-Glynn, MP for the Calder Valley, said (Halifax Courier):

“Lots of people have been in touch with me about the issues with phone signal around Hebden and Mytholmroyd following the removal of a nearby mast.

We rely on our phones for so much, it is completely unacceptable that thousands have been abruptly left without a service.

Various dates have been mentioned to customers in terms of providing updates, including January 2026. This isn’t good enough – residents and businesses are paying for a service that is not being provided.

Today I have written to the relevant networks explaining what has happened and urging them to fix this as a matter of urgency.

I’ve also asked them to keep customers updated and provide details of compensation available.”

The mobile operators are known to have boosted their signals from other nearby sites, but this won’t be enough to reach everybody and performance for some is likely to remain degraded until a new site can go live.

An O2 spokesperson told ISPreview:

“We apologise to customers in the Hebden Bridge area who may be experiencing issues with their mobile service after a mast in the region was recently removed at the landlord’s request. We’re working urgently to identify a new site and, in the meantime, put a temporary solution in place to minimise disruption for customers.

We’d recommend customers ensure they have Wi-Fi calling enabled on their device so they’re able to make and receive calls and text messages over any broadband network.”

One of the biggest frustrations in all this is with regard to the lack of advanced notice about the situation. The mobile operators could have informed locals before its occurrence, but instead left customers to scramble for answers.

The situation probably isn’t helped by the fact that the town sits in a crisscrossing valley, which makes it difficult to reach every part of the area without the use of multiple mast sites.

Ofcom UK Propose New Rules to Tackle Mobile Messaging Scams | ISPreview UK

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Ofcom has today announced a “comprehensive package of planned measures” that are designed to improve protection for mobile phone users against messaging scams. According to the regulator, some 50% of UK mobile users said they received a suspicious message between Nov 2024 and Feb 2025 via text or iMessage, but it’s hoped today’s changes may reduce that figure.

Most of the United Kingdom’s major broadband, phone and mobile network operators have already implemented various technical measures to tackle things like Nuisance Calls, Scam Calls and Scam Texts (e.g. mobile operators block an estimated 600 million+ messages each year). But these aren’t always 100% effective, and there are still plenty of operators and device manufacturers that could do more.

NOTE: An estimated 100 million suspicious messages were reported to UK mobile operators through the 7726 service in the year to April 2025.

In particular, scammers often use mobile messaging services to reach victims at a mass scale and manipulate them into making payments or sharing sensitive information (e.g. pretending to be government services or parcel delivery firms – business messaging scams).

Sometimes they may even impersonate a friend or family member texting from a different number, often asking for money in a fabricated emergency situation (i.e. person-to-person messaging scams). This criminal activity causes significant financial and emotional harm to UK people and businesses and damages their confidence in vital communications services.

Ofcom-How-Messaging-Scams-Work

The Proposed Rules for Tackling Messaging Scams

Person to Person (P2P) Messaging

In order to tackle person-to-person messaging scams, Ofcom are proposing that mobile providers must: 

  • set volume limits for pay-as-you-go SIM cards. This will make it harder for scammers to message large numbers of potential victims at once; 
  • block numbers used by scammers. Providers must use scam reports from customers and third parties – such as law enforcement – about phone numbers and web links that are being used to perpetrate scams. They must then prevent scammers from sending messages from these numbers;  
  • block scam messages in transit. Providers must identify and block scam messages being carried on their networks by detecting malicious sender IDs, weblinks, and phone numbers.  

Business Messaging

To disrupt business messaging scams, the regulator is proposing that mobile operators and ‘aggregators’ that transmit businesses’ mobile messages must: 

  • conduct upfront and ongoing due diligence checks. Effective “Know Your Customer” checks must be carried out on new business message senders to prevent criminals from sending mass texts. Similarly, “Know Your Traffic” checks should be completed, including reviewing account activity and promptly investigating reports of fraud; 
  • prevent use of fake sender names (known as Alphanumeric Sender IDs). Providers must corroborate business message senders’ Sender IDs, which show who a business mobile message came from, against information they’ve gathered about the business (to check, for example, that a business that purports to be hairdresser is not sending parcel delivery messages – indicating a scammer). They must also maintain a policy on protected sender ID lists and generic sender IDs (such as ‘customer service’); 
  • apply incident management processes. Where scam activity is identified, root out criminals who are using business messaging services and hold companies to account where they have not conducted appropriate checks; and 
  • block scam messages in transit. Providers must act on scam reports from users and third parties to detect and block malicious weblinks and phone numbers. 

The measures are designed to “further disrupt scammers, raise the bar across the mobile industry and address current gaps in protection for consumers and businesses“. But some of the proposals, like the idea of putting volume limits on PAYG SIMs, could impact legitimate consumers too if not carefully considered. This is especially relevant given how most PAYG plans are more like normal Pay Monthly services today, albeit often on shorter 30-day terms (i.e. the definition between what is Pay Monthly and PAYG has become somewhat confused).

However, we understand that the volume limits would focus more on how many messages get sent via a SIM over a specific period of time, which we presume would be set to try and separate automated activity from human usage. Most, but not all, mobile operators in the UK already set such limits (varies between 100 per hour to tens of thousands a month), but even when adopted their application and enforcement can vary a lot (e.g. sometimes further texts are blocked, while in other cases accounts get sent for manual review). Ofcom seems to be seeking to standardise a more effective approach.

Ofcom are also proposing new rules for all mobile operators and aggregators to ensure the requirements are effective and to minimise the risk that providers block legitimate messages. These include: a right to challenge where numbers or messages are blocked; and requirements relating to reviewing policies, training staff, record keeping, compliance with data protection legislation and the continued transmission of legitimate messages.

Amy Jordan, Ofcom’s Strategy Delivery Director, said:

“Messaging scams can have a devastating impact on their victims. Our plans will ensure that mobile firms consistently apply proven measures to thwart these crimes. That means locking scammers out of networks and blocking hundreds of millions more scams from getting through to people and businesses each year.”

Ofcom’s related consultation on all this is now open for responses until by 5pm on 28th January 2026 and, after that, they aim to publish their final decision sometime during summer 2026.

Ofcom Grant Starlink an E Band Capacity Boost for UK Satellite Broadband | ISPreview UK

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The telecoms regulator, Ofcom, has today granted “temporary authorisation” for SpaceX’s Starlink service to harness the E band (71-76GHz and 81-86GHz) frequencies for their mega constellation of compact ultrafast broadband satellites in Low Earth Orbit (LEO). The move will boost their backhaul data capacity at three gateway earth station sites.

The service currently has almost 8,800 satellites in orbit (c.5,200 are v2 / V2 Mini) – mostly at altitudes of c.500-600km – and they’ll add thousands more by the end of 2027. Residential customers in the UK usually pay from £75 a month, plus £299 for hardware (currently free for most areas) on the ‘Standard’ unlimited data plan (kit price may vary due to different offers), which promises UK latency times of 26-33ms, downloads of 116-277Mbps and uploads of 17-32Mbps. Cheaper and more restrictive options also exist for roaming users.

NOTE: By the end of 2024 Starlink’s global network had 4.6 million customers (up from 2.3m in 2023) and 87,000 of those were in the UK (up from 42,000 in 2023) – mostly in rural areas. As of July 2025 Starlink has grown to a total of more than 6 million customers.

However, the operator’s growing network is known to have been dealing with some “capacity constraints on its UK operations“, which is why they recently requested (here) to use the E band spectrum at three of their existing gateway sites in Morn Hill (Hampshire), Wherstead (Suffolk) and Woodwalton (Cambridgeshire). But the E band has NOT previously been available in the UK for long term use by gateways, and Ofcom are still in the process of developing a policy to change that, hence the “temporary” approach to today’s change.

At present the E band is used by Fixed Services in the UK, while the adjacent band 86 – 92GHz is similarly allocated to, amongst other services, the Earth Exploration Satellite Service (EESS – passive) on a primary basis. The licences for those aren’t due to expire until 31st December 2028 and thus today’s decision will allow Starlink to harness the bands, albeit with some technical restrictions to support coexistence with existing services, a few years before the regulator introduces a more permeant change.

Ofcom Statement

“Granting these temporary authorisations does not prejudge the outcome of our future consultation process on proposals for longer-term access to E band for satellite gateways and does not provide any assurance that Starlink will be able to access this spectrum at these sites, or on these terms, beyond the end date of the temporary licences.”

Despite the above statement, Ofcom has indicated that their goal with the E band is to make it available to satellite gateways on a more permeant basis in the future, so it’s likely that Starlink will continue to benefit from this access even after 2028. The move should “alleviate capacity constraints on [Starlink’s] UK operations, thereby improving the quality of internet services to its [broadband] customers,” added Ofcom.

The regulator separately still intends to make the Q/V bands (37.5–43.5GHz, 47.2–50.2GHz and 50.4–52.4GHz) available for satellite gateways in the future and they’re already consulting on that (here).

Otherwise, Starlink has previously outlined several benefits of obtaining access to E band for its UK gateways, including:

• Promoting competition, benefitting consumers and businesses without raising coexistence concerns;

• Improving latency and service quality;

• Providing redundancy for fibre-based broadband connections;

• Potentially reducing customer costs, by offering a more affordable way to increase capacity than deploying additional Ka-band gateways.

EE UK Offers Free Calls and Data for Jamaica as Hurricane Melissa Hits | ISPreview UK

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Mobile network operator EE (BT) has notified customers in Jamaica (Caribbean) that, due to the likely devastating impact of Hurricane Melissa (Category 5) today, they’re promising to credit back charges for mobile calls, texts and data (mobile broadband) used in Jamaica, as well as mobile and landline calls from the UK to Jamaica.

The time-limited offer isn’t live yet, and will instead run between 29th October (tomorrow) and 31st October (inclusive). “Please be aware that mobile signal in the area might be affected by damage to local networks and equipment,” said EE, before adding that their “thoughts are with everyone affected by Hurricane Melissa.”

NOTE: Melissa’s maximum sustained winds of 185mph are currently tied for second-highest ever in the Atlantic, sitting just 5mph shy of the record 190mph set by Hurricane Allen in 1980. In terms of surface pressure, Hurricane Melissa (892mb) is tied for third all-time.

We wouldn’t be surprised if Vodafone (VodafoneThree) and O2 also made a similar gesture in the near future, as that tends to be the way these things go. Credits to Zoom Earth for the screenshot showing Hurricane Melissa’s latest position and winds over the island.

Starlink Threatens to Brick Dormant UK Broadband Kit if Users Don’t Update | ISPreview UK

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A lot of people use SpaceX’s LEO satellite-based Starlink ultrafast broadband service as a backup or for occasional roaming, which means that outside of those times their terminal kit (dish and router) will be left dormant (i.e. the service is paused or cancelled but can be reactivated). If you’re one of those, you need to reconnect it ASAP to avoid it being bricked.

The warning comes after Starlink began sending out emails titled “Plug In Starlink For Critical Update“, which is then said to reflect an “important update [that] … is part of ongoing improvements for security, performance, and reliability“. But the kicker is that if you don’t perform the software update “before” 17th November 2025 your “Starlink will no longer function“. Hard luck if you miss this!

NOTE: By the end of 2024 Starlink’s global network had 4.6 million customers (up from 2.3m in 2023) and 87,000 of those were in the UK (up from 42,000 in 2023) – mostly in rural areas. As of July 2025 Starlink has grown to a total of more than 6 million customers.

Crucially, Starlink says you “do not need an active service line to complete this update” and “will not be charged” for it, thus anybody worrying about having to pay to reactivate their service just to get the update need not fear. All you have to do is power the kit on and connect it, then the update should be applied automatically.

According to the related FAQ Page, only “select customers” who receive the email or in-app notification need to do this, which we suspect may be filtered to focus on those whose kit has not been connected to a live service for a while. But the software version history may suggest that your kit doesn’t need to have been inactive for a super long period of time before all of this becomes necessary.

How do I check if the software update has happened in the app?

  1. Go to the Advanced Button
  2. Click on Software Version on Starlink
  3. Check for the year 2025. in the software prefix

Software Versions

Software version 2024.05.0 is the key cutoff for sideloading capability.

Before 2024.05.0: Kits on these older versions cannot sideload and must plug in and point at the sky to receive the required update by November 17 2025 or else they will be permanently inoperable.

Between 2024.05.0 and 2024.12.26: Kits on these versions can sideload the update through the app. Customers must do this before November 17, or else their Starlink will be unable to access the internet until the update is performed.

After 2024.12.26: These versions do not require action at this time.

Note: Around September 27, 2024, software version naming changed from week numbers to dates. As a result, some versions labeled higher than “2024.12” (e.g. 2024.13, 2024.14, etc.) were actually released before version 2024.12.26. This can make version order appear confusing, but 2024.12.26 remains the true cutoff for current software.

The detail on software versions above indicates that it isn’t just older hardware being targeted, which could be a problem for some Starlink resellers that have a lot of stock sitting around. As above, all sorts of situations can arise that might make it difficult for people to get back to their Starlink kit and connect it in time for the deadline, which gives owners a shockingly short period of notice.

Quite why Starlink is giving such relatively short notice of a major breaking change like this is unclear, and they’ve provided precious little detail on what the update actually changes. In the meantime, some of those people who have been hurriedly re-connecting their old kit are finding that updates sometimes fail to be applied, which could add another layer to the unfolding drama. It will be interesting to see how things unfold after 17th Nov.

On a completely different topic, the Starlink team has also enabled their Direct to Cell (DTC) mobile service in Jamaica for all Liberty Caribbean customers. “Emergency services, families and businesses with a compatible LTE smartphone can now stay connected through apps and send and receive text messages (SMS) through our satellites even if terrestrial networks are impacted“, which will remain free until the end of November.

Starlink currently has almost 8,800 satellites in orbit (c.5,200 are v2 / V2 Mini) – mostly at altitudes of c.500-600km – and rising. Residential customers in the UK usually pay from £75 a month, plus £299 for hardware (currently free for most areas) on the ‘Standard’ unlimited data plan (kit price may vary due to different offers), which promises UK latency times of 26-33ms, downloads of 116-277Mbps and uploads of 17-32Mbps. Cheaper and more restrictive options also exist for roaming users.