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A new study has been published today that ranks the top 11 out of 28 UK train operators for onboard connectivity to identify which ones are the best for working on the go. The study examines everything from WiFi quality to the availability of plug sockets, punctuality, passenger satisfaction, complaints, rolling stock quality, crowding and cleanliness.

The research, which was commissioned by Uswitch, is based on feedback from the train operators, ORR Passenger Rail Performance data, rail user surveys, RailsMartr data and more. But it should be stated that the assessment of Wi-Fi quality doesn’t appear to have involved any actual internet connectivity testing and is thus more a summary of the service’s onboard capabilities (i.e. free vs paid wifi access, usage caps, the use of speed throttling etc.).

All the metrics were then standardised on a 1-10 scale for direct comparison. Each factor contributed equally to the overall weighted score, which is a little odd as we’d have thought WiFi quality to be of higher value than some of the other fields. Finally, the scores were summed to produce a ranking of operators from highest to lowest, highlighting the UK’s most work-friendly trains out of a top score of 70. Final figures were rounded to the nearest whole number.

In addition, the study also included the results from a short survey of 500 UK train passengers, which was conducted in September 2025. The survey found that 86% of train users work at least ‘sometimes’ on their commute, while 33% stated they worked ‘very regularly’ and a further 14% said that they do so ‘every workday’. But this survey wasn’t used to help form any of the final scores below.

The Results

The best performing rail operator for working commuters was named as Greater Anglia, which offered free Wi-Fi on all trains with data allowances of 90-125MB and almost universal access to power sockets. Punctuality was found to be strong too, with trains arriving on time 83.8% of the time. Passengers also rated crowding (8/10) and cleanliness (7/10) highly.

The operator also uses modern rolling stock (10/10) and returns very low complaints per passenger-kilometre (9/10).

Table 1: The top UK train operators for working on the go

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The Oak Tree Housing Association, which provides social housing across parts of Inverclyde in Scotland and owns 1,960 homes, has reached a new access agreement (wayleave) with Openreach (BT). The deal will enable the operator to extend their Fibre-to-the-Premises (FTTP) broadband ISP network across numerous buildings in the town of Greenock.

According to the announcement, the partnership will work to deploy their new full fibre network into around 400 flats across 39 buildings in the town. The properties will join some 11,000 other homes and businesses in Greenock that have already gained access to the same network.

A spokesperson for Oak Tree Housing Association said: “We were pleased to work with Openreach to enable the installation of broadband infrastructure across our properties. By making this available at residents’ front doors, we are giving tenants and owners more choice and flexibility in how they connect to digital services. Supporting improved digital access is one of the ways we can help our communities to thrive.”

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The not-for-profit London Internet Exchange (LINX), which handles a large chunk of UK and global data traffic through their switches via around 900 members (broadband, mobile, CDN providers etc.), has celebrated achieving a “major milestone” after they deployed their 25th 400GE (Gigabits per second) port across their global network.

The first 400GE port was provisioned several years ago in 2021, largely as a response to rising demand for ultra-high bandwidth connectivity, which in turn was being driven by the rapid growth in cloud services, video streaming, gaming and AI workloads.

LINX added that they’ve “invested heavily” in Nokia’s next-generation hardware optical technologies to enable 400GE delivery across its interconnection ecosystems in both London and Manchester. This investment ensures members can scale quickly and efficiently while maintaining the resilience and reliability that underpin the global internet.

Jennifer Holmes, CEO of LINX, said:

“Reaching 25 active 400GE ports is a testament to the evolving needs of our members and the strength of our technical infrastructure. We’ve seen a clear shift towards high-capacity services, with our larger delivery networks upgrading first to 400GE.

In the last 12 months UK ISPs are now seeing the demand for the service and are upgrading in London and Manchester, a positive sign of effective network traffic management or regional peering. This evolution demonstrates how network operators of all sizes are adapting to keep pace with the demands of modern digital services.”

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A number of Openreach’s rivals are understood to have raised fresh competition concerns with Ofcom after the operator introduced a new discount on upgrades (here). The offer was designed to help encourage ISPs to shift customers off older copper-based broadband services and on to newer full fibre (FTTP) lines, but not everyone is happy.

The issue concerns proactive migrations, which arise where an internet provider (ISP) proposes to upgrade your older broadband service (ADSL, FTTC etc.) to FTTP and, at the same time, books an appointment for an engineer to carry out the upgrade. The end user can then confirm, reject or select a different appointment. This forms part of Openreach’s efforts to eventually retire their old copper-line based network, services and exchanges.

Last month Openreach introduced a new offer for ISPs using this process, which essentially enabled customers to potentially be upgraded to their faster “1000/115Mbps [download/upload], 550/75Mbps and 330/50Mb bandwidth tiers for the rental price of 80/20Mbps” – lasting for up to 24 months (details). Suffice to say that this was quite a significant discount and would make upgrading much more attractive to some consumers.

However, a number of alternative networks (altnets) have told ISPreview that they view the new promotion, which is due to become available between 10th October 2025 and 9th April 2026, as being potentially anti-competitive. The Independent Networks Co-operative Association (INCA), which represents many of the UK’s altnets, is similarly understood to have raised its concerns with Ofcom, although they’ve elected not to comment until the regulator responds.

A CityFibre spokesperson told ISPreview:

“We are aware of the recent Openreach FTTP offer on proactive upgrades. Given Ofcom’s clearly stated strategy in its TAR consultation to promote long-term, effective and sustainable competition, we would expect Ofcom to examine this offer carefully to identify whether it is consistent with that policy objective.”

A spokesperson for Ofcom said:

“Our overriding objective is to bring better broadband to people across the UK, by promoting competitive investment in high-speed networks and making sure there’s a level playing field for all companies. Attracting customers from legacy networks to full fibre is key to the success of all providers.

We impose certain restrictions on deals that could stifle investment and the development of sustainable competition. Subject to these restrictions, Openreach is allowed to compete with altnets and is allowed to make pricing offers, to make its full-fibre services attractive to its customers.”

Ofcom added that they do not pre-approve Openreach’s pricing or offers before they are notified to industry, although they do encourage any stakeholders who consider this promotion to be anticompetitive to “raise their concerns with us“. We should add that Openreach only gave the industry 28 days’ notice of this offer (not 90 days) because it is not conditional.

A spokesperson for Openreach added:

“Competition works when it delivers better outcomes for customers – and that’s exactly what we’re focused on.

As we lead the UK’s transition to Full Fibre, this offer is all about listening to our customers and helping them make that leap from older copper-based services to faster, more reliable broadband.

Of course, Ofcom keeps a close eye on everything we do, and rightly so – but we’re allowed to compete, and we’ll continue to do so, in the interest of customers and the country.

We strongly reject any suggestion that it’s anti-competitive.”

Some altnets originally enjoyed a market where Openreach’s Fibre-to-the-Premises (FTTP) services were slower and much more expensive than their own, while also being less dominant in network coverage. But in recent years their wholesale pricing has fallen and speeds are improving (here). On top of that, they now cover 20 million premises with FTTP, which is due to reach 25m by December 2026 and then “up to” 30m by 2030 – placing them into a commanding position for coverage.

At the same time altnets have begun to struggle a lot more over the past 2-3 years, not least due to the rising cost of network build, high interest rates and strong competition (i.e. many have slowed or paused their deployments and cut jobs ahead of possible consolidation). Suffice to say that altnets carry a lot more risk today and are thus much more sensitive to any big price promotions that the incumbent may introduce, even ones like this that are quite targeted toward a specific but large group of users.

On the flip side, Openreach is heavily regulated and have been bleeding broadband lines to rivals, albeit mostly from locations where they’ve yet to build FTTP. But the incumbent often feels as if it shouldn’t be restricted from being able to compete with smaller rivals, especially in competitive areas, and often indicates that doing so may also be unfair to consumers who might otherwise benefit from lower pricing.

The regulator has the difficult task of trying to balance such concerns, while at the same time needing to recognise the importance of not obstructing the move away from legacy copper-line based services.

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Customers of ISP Sky Broadband, Vodafone and possibly others on Shetland, which is a remote UK subarctic archipelago that resides north of the Scottish mainland, started suffering from a loss of internet connectivity yesterday after the main SHEFA-2 (Faroese Telecom) subsea fibre optic cable suffered damage on Friday; the second time in 3 months.

Faroese Telecom’s SHEFA-2 cable reaches Shetland via two landing sites, including one stretch that goes North West up to the Faroe Islands and another cable that runs south to connect Orkney and the Scottish Mainland. In addition, BT recently deployed an additional subsea fibre link between Shetland and Orkney as part of the ongoing R100 project, although this one isn’t fully live yet and may not be utilised by every operator.

According to an update from Shetland Telecom, which has not been impacted by the incident, the latest damage occurred around 1.5km off the coast of Orkney on a “section that has previously experienced problems caused by natural forces (tides/current),” although the actual cause has not yet been determined. The previous break on 26th July 2025 was caused by a fishing vessel (here and here), which reported the damage to the Maritime and Coastguard Agency (MCA) a day later.

“Because the damage is close to shore, certain preparations will need to be made in Orkney before repairs can commence,” said a spokesperson for Shetland Telecom. Such breaks can sometimes take several weeks to fully repair, which is partly due to the time it takes to arrange a cable repair ship to be dispatched, as well as uncertainty around the scale of damage and weather. The last break was repaired within a couple of weeks.

Local MP Alistair Carmichael said:

“It is still unclear what the extent of communications disruption is today, let alone the cause. I have contacted the various telecommunications companies operating in the isles to understand better what sort of issues are at play and who is affected.

We have to hope that the disruption will be minimal and short-lived. Even so, this will be a good test of whether the promises of more responsive communications from telecoms providers following the problems in the summer will be borne out in reality.”

Alcatel Submarine Networks have already been instructed to carry out the repair. The company operates seven state-of-the-art vessels – Ile de Sein, Ile de Batz, Ile de Bréhat, Ile d’Aix, Ile d’Yeu, Ile d’Ouessant, and Ile de Molène – although most of these are currently tasked with work on the other side of the world. The two “closest” ships are Ile d’Ouessant (currently off the west coast of Africa) and Ile de Bréhat in the Mediterranean, but they might alternatively pull in one from the Caribbean.

In terms of alternative options, residents on Shetland can now purchase packages via Starlink’s LEO satellite broadband network, which may be a useful alternative for redundancy. However, Vodafone (VodafoneThree) did recently announce that they had begun a new “feasibility study”, which will explore the possibility and cost of deploying a new subsea fibre optic cable to help boost broadband and mobile connectivity on the Shetland Islands and boost resilience (here).

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Education technology provider RM Technology and Sky Business Wholesale (Comcast) have signed a new partnership. The move aims to provide a fully resilient, high-speed connectivity solution for schools across the UK by leveraging Sky’s network to deliver a 100Gbps-ready, fibre-first network.

The move is said to have enhanced RM Technology’s existing portfolio with fully resilient, high-speed services, including a dedicated Network-to-Network Interface (NNI) handoff and, as standard, shadow VLANs. “This ensures schools have access to a 100Gb-ready, fibre-first network that is fast, secure, and resilient,” said the release.

Matt Bearpark, GM of Broadband at RM Technology, said: “This isn’t just about broadband—it’s about bridging the digital divide and ensuring schools, teachers, and students have access to the tools and resources they need to succeed. By teaming up with Sky Business Wholesale, we’re delivering infrastructure that’s built for the classrooms of tomorrow.”

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Shropshire-based UK ISP Aquiss this week appears to have added yet another alternative network to their platform after reaching an agreement to sell packages to homes and businesses covered by Gigaclear’s full fibre (FTTP) lines, which primarily cover rural premises across various parts of England.

Gigaclear’s network is currently available to over 612,000 premises across rural parts of England. But we haven’t previously seen many other retail ISPs offering packages via their network (e.g. Squirrel Internet), so it’s nice to have another one like Aquiss join the club. The ISP also supplies packages via Openreach, CityFibre, Netomnia (business packages), Freedom Fibre and FullFibre’s broadband networks.

According to the website, Aquiss’ new Gigaclear based plans start from £42 inc. VAT per month for symmetric speeds of 200Mbps (discounted to £21 for the first 3 months) on a 12-month minimum contract term (inc. free installation) and rise to £60 for their top 1000Mbps tier (£30 for the first 3 months). Customers will also receive a static IPv4 and IPv6 address, although you’ll need to use your own router.

On the surface, the entry-level plan in particular might seem relatively expensive, although it’s worth remembering that Gigaclear builds in more costly to deploy rural locations, which is reflected in the price you pay. The prices that Gigaclear charges for the same sort of tiers on their website are also only first-term discounts (Aquiss use standard pricing). For example, the 900Mbps (1Gbps) plan from Gigaclear is discounted to £49 per month, but the standard post-contract price for that is actually £85. Staying loyal via Aquiss may thus be cheaper over the longer term.

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Customers of broadband ISP Virgin Media (O2), specifically those who also take their pay TV service and have children, may like to know that the provider will be offering free access to their premium children’s TV channels throughout the whole of October 2025 “at no extra cost“.

The offer, which includes the ability to watch these channels either at home or on the go via the Virgin TV Go app, arrives just in time for the October half-term and covers several channels including Sky Kids, Cartoon Network, Nick Jr. and Baby TV (inc. on-demand content); this usually costs an extra £5 per month.

David Bouchier, Chief TV and Entertainment Officer at VMO2, said: “We know half term and school holidays can be a juggle for families, and keeping the kids entertained – without a hefty price tag – isn’t always easy. That’s why we’re offering a helping hand and giving our Kids TV channels to all customers throughout October at no extra cost. Whether it’s content on Sky Kids, Nickelodeon, Cartoon Network or Baby TV, our children’s TV line up offers something for all ages.”

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The Swansea Bay City Deal’s Digital Infrastructure Programme has today announced the completion of their £1.9m Full Fibre Infrastructure Build project with BT, which has helped to upgrade 69 key public sector sites with “future proofed” broadband connectivity.

Just to recap. The UK and Welsh Governments gave approval for a £55m digital infrastructure investment under the £1.3bn Swansea Bay City Region project back in 2021 (here), which among other things aimed to expand full fibre and 5G mobile connectivity to benefit homes and businesses across Carmarthenshire, Neath Port Talbot, Pembrokeshire and Swansea. Some of this investment also comes from the Local Broadband Fund (LBF) for Wales.

Several digital infrastructure projects are already taking place under this programme, including the £1.9m contract with BT that was delivered via the Public Sector Broadband Aggregation (PSBA) scheme. This aimed to provide improved broadband provision to public sector sites across the region via a secure Wide Area Network (WAN).

The good news is that this deployment has now completed and connected a total of 69 public sectors sites, everything from leisure centres to country parks, libraries and council buildings etc. One example of this in action is at Pembrey Country Park, where the new full fibre network has enabled the park to begin retiring its legacy radio-based systems and migrate to a more reliable, digital platform, while also saving money.

Cllr Rob Stewart, Leader of Swansea Council, said:

“This is about much more than fast broadband, it’s about unlocking the full potential of our public assets, futureproofing our region, and ensuring our communities are not left behind in the digital age.
Through this investment, we’re enabling our local authorities and health partners to innovate, deliver smarter services, and ultimately improve the lives of residents.

This project is a major step towards the Digital Infrastructure Programme’s vision of a smart, inclusive digital region that can meet the connectivity demands of today and tomorrow.”

The original announcement also indicated that approximately 425 residential and business premises may benefit from improved broadband as a result of this deployment, although there was no mention of those in today’s announcement. The project is also expected to stimulate further commercial investment, which could potentially help to accelerate the rollout of full fibre broadband networks across the region.

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A number of homes, businesses and several network operators, including Netomnia (Youfibre, Brsk) and Openreach (BT), were impacted yesterday outside the City of Durham after vandals gained access to a chamber and cut vital fibre optic cables; disrupting local broadband connectivity for a protracted period.

The incident appears to have occurred sometime during the small hours of Wednesday (1st Oct) morning, around the junction of Littletown Lane and Coalford Lane in County Durham. Netomnia later issued an update (here) to confirm that their engineers would be working on the issue through the night, which had been identified as “an act of vandalism on the network, and our fibre cables have been cut … We’re working closely with the security team at [Openreach] to determine how this occurred“.

The good news this morning, which was confirmed just a few short minutes before we posted this article, is that “the unplanned outage in these locations is now resolved“. Netomnia are now advising customers who may still be experiencing issues to “please power off and back on your ONT (the small box on your wall) and your router“.

Regular ISPreview readers will already be aware that, over the past few years, there has been somewhat of an increase in physical attacks against UK broadband and mobile networks (examples here, here, here and here), as well as the engineers responsible for building and maintaining them. Such attacks don’t just cause costly physical damage but can also leave local homes and businesses disconnected, often for a protracted period, from vital communication services.

Quite why people do this isn’t always clear. Most such criminal incidents are often considered to be vandalism, although in some cases this can relate to the theft of valuable network equipment (e.g. batteries or old copper telecoms cables), attempts to disrupt security systems at a specific site (usually pointless due to 4G/5G backups), revenge by disgruntled former employees / rivals or may even form part of a poorly conceived protest.

Such networks are typically considered to be part of Critical National Infrastructure (CNI) and damaging them is thus a serious criminal offence, which has in the past caused some people to face prison sentences. But the existing rules and punishments don’t always seem to be acting as enough of a deterrent, and the industry has previously called for changes (here).