Alternative network operator and ISP Kloud9, which has built a number of full fibre (FTTP) broadband networks for specific urban and rural communities (example), have signed a new partnership with Aprecomm that it hopes will “build better-connected experiences for its subscribers, increase customer satisfaction and reduce support costs.”

The Cheshire-based ISP plans to achieve this by deploying Aprecomm’s suite of AI-powered customer experience applications to enhance connectivity offerings for broadband customers, such as though the adoption of things like a “self-optimizing and self-healing approach to WiFi” and cloud-based support applications that leverage real-time data to “predict and resolve customer service issues before they happen“.

Aprecomm claims that this approach, when used on other ISPs, has shown increased subscriber satisfaction and reduce operational costs, such as a 62% reduction in truck rolls, a 35% improvement in first-call resolutions and a 30% reduction in call resolution times. This data is said to have been sampled from a broadband ISP who monitored 400,000 subscribers over 12 months ending August 2022.

Tom Henaghen, Operations Director of Kloud9, said:

“We needed to select a partner who shares the same passion for customer experience which is the cornerstone of our offering and a key market differentiator. We now have the cloud-based tools needed to rapidly deploy, upgrade and optimize our services, while access to real-time network and application performance data will enable us to streamline our support approach, creating better experiences for subscribers and generating cost-efficiencies within our business.”

Aprecomm is showcasing its platform on stand #167 at Connected Britain in London on the 11th and 12th of September 2024.

Alternative broadband operator Spring Fibre, which has been in the early stages of rolling out a new 10Gbps capable wholesale full fibre (FTTP) broadband ISP network since 2021 – starting in Lincolnshire (here), are on the hunt for new funding after their principal investor said they “will not continue to fund its network construction plan“.

The operator, which was initially backed by Kingsley Capital Partners and telecoms specialist Graphite Strategy, is known to have originally secured an investment of “up to” £155m from R&M’s (River and Mercantile) infrastructure business to support their aspiration of covering 1 million premises in England (here).

However, despite the fact that Spring Fibre first cropped up several years ago, we still know very little today about their current progress, ISP availability or future roll-out plans (not for lack of asking) – except that they originally appear to have started building in Lincoln city, as well as the small towns of Mablethorpe and Louth, earlier in 2023 (here). But we’ve yet to see any retail broadband packages going live.

The company’s most recently published accounts, which run to 31st December 2023, have at least revealed that their focus on build has delivered a net deficit on their balance sheet of £13.69m (vs £2.734m in 2022), which is to be expected from an altnet that is in the early phase of their roll-out. But more worrying is the loss, at such a critical stage, of support from their principal investor.

Statement from Spring Fibre’s Accounts

At the time of approving the financial statements, the directors have received a notification from the principal investor in the company that they will not continue to fund its network construction plan and meet its continued operational expenditure.

According to the update, Spring Fibre’s Directors are now hunting for a “new investor” in order “to be able to finish the construction phase and fund its short term debt as it falls due“. The operator claims to be confident in finding such an investor, although this is certainly not the most ideal timing to go on such a hunt.

All of this is occurring during a period where many fibre builders (altnets) are under pressure from issues related to rising build costs, high interest rates (i.e. making harder to secure fresh investment / pay debts) and the difficulties of growing consumer take-up in such a competitive market. We have asked Spring Fibre to comment and hope to report back shortly.

Network operator nexfibre, which shares some of their parentage with retail ISP partner Virgin Media (VMO2) and has so far extended their FTTP broadband network to over 1.3 million premises, has today announced a new partnership with charity, UK Youth, to connect “as many as 1,000 youth centres across the UK” to its new network “free of charge“.

The deal, which is being supported by Virgin Media (O2), will provide each centre with broadband speeds of up to 2Gbps for “the next two years“. The goal being to provide young people with the connectivity they need to boost their life chances. Not to mention that more than half a million young people in the UK do not have access to essential learning devices and reliable internet connections at home.

According to the blurb, for every pound that the taxpayer invests in youth work, the return on investment is said to be between £3 to £6 (here). Investment in youth work is “proven to reduce unemployment, increase educational attainment and push down crime“, building a more skilled and inclusive workforce.

Rajiv Datta, CEO of nexfibre, said:

“We deeply care about delivering high quality broadband to everyone across the country, especially those in left behind communities and from disadvantaged backgrounds. Full fibre broadband is a crucial driver of economic growth, enabling better access to education, jobs, and opportunities that can transform lives and uplift entire communities.

This is why we have partnered with UK Youth, and collaborated with Virgin Media O2, to bring this essential digital infrastructure to centres nationwide. By investing in the digital future of these communities and the next generation, we are not just closing the digital divide – we are fuelling the economic growth that will power the UK’s future.”

Just for some context. Back in 2022 Telefónica, Liberty Global and InfraVia Capital Partners setup nexfibre as a new £4.5bn joint venture (here), which aims to deploy an open access full fibre network to reach “up to” 7 million UK homes (starting with 5m by 2026) in areas NOT served by Virgin Media’s own network of 16m+ premises. The funding reflects £3.3bn of fully underwritten financing and up to £1.4bn in equity commitments.

Rural broadband ISP Wessex Internet has just started the construction phase of their £18.8m state-aid supported Project Gigabit ‘Lot 30’ contract in South Wiltshire (England), which will see the provider extending their gigabit-capable Fibre-to-the-Premises (FTTP) network to cover “around” 14,500 hard-to-reach homes and businesses in the area.

The rollout will see the provider expanding its existing full fibre network in the Wylye Valley, going across the Salisbury Plain, connecting villages surrounding Amesbury, and going as far north as Chisbury and Little Bedwyn. The first communities to be connected will be Stapleford, Wylye and Bapton. So far this all appears to be going to schedule, which means the first properties could be connected by around the end of 2024.

The contract was awarded by the government in March 2024 and is due to be delivered over the next 5-years (by around 2029). The infrastructure work that started this week follows six months of detailed planning to design the network route, liaison with landowners and communities in the areas that will be connected, and the opening of a new construction base in Codford, where civils operatives delivering the project are based.

Prices for their full fibre packages start at £29 per month for a 100Mbps (15Mbps upload) tier on a 12-month term, but this only comes with a meagre 100GB data allowance (£44 for unlimited), and you’ll have to pay £49 (one-off) for activation. By comparison, their top unlimited usage plan will give 900Mbps (450Mbps upload) for £79 per month, which isn’t cheap but then they’re often the only FTTP choice in a lot of their locations (rural areas cost a lot more to serve too).

Hector Gibson Fleming, CEO of Wessex Internet, said:

“Wessex Internet is determined to continue our mission delivering ultrafast broadband to rural communities that would otherwise be left behind by traditional providers. Supported by the government’s Project Gigabit, we continue this work at pace, and it’s exciting to see milestones being reached in both our first and one of our newest contract areas.

We will continue working closely with the residents and businesses across these two contract areas, involving them in our planning process and informing them as soon as our future-proofed broadband is available in their communities.”

Sir Chris Bryant, Minister of State for Telecoms, said:

“Connectivity is a vital part of modern life, for individuals, families, communities, businesses and government. I’m delighted that months of hard work are now paying dividends in South Wiltshire where villages that were once cut off will soon be able to access state of the art broadband.”

The provider also issued an update on their first £6m Project Gigabit contract in North Dorset (Lot 14.01), which aims to reach 7,100 premises in rural parts of the area by around 2025 (here). The good news is that their North Dorset build has now reached 50% completion and is expected to finish “within the next two years“. Some of the most recent villages to be connected include Kington Magna, Buckland Newton and Holwell.

Alternative network operator and ISP Quickline, which is deploying gigabit-capable Fibre-to-the-Premises (FTTP) and 5G powered fixed wireless access (FWA) broadband network across rural and semi-rural parts of England (Yorkshire and Lincolnshire), has just named three new villages in Lincolnshire that have been reached by their fibre optic cables.

The latest additions include Ancaster, Wilsford and Colsterworth, situated close to Grantham. The new fibre across this area is understood to have reached “more than” 1,700 premises (homes and businesses). Customers will typically pay from £14.50 per month for 200Mbps symmetric speeds (£29 after 12 months) on a 24-month term with free installation, which goes up to £24.50 for their top 900Mbps tier (£49 after 12 months).

Quickline is currently being supported by funding of c.£500m from Northleaf Capital Partners, as well as c.£296.4m of public subsidy from three Project Gigabit contracts (here, here and here), some £225m in term loans and debt guarantees from the UK Infrastructure Bank (UKIB) and a £25m term loan from NatWest.

The provider’s original ambition was to cover around 500,000 premises in rural and semi-rural areas across Northern England and beyond with “ultrafast broadband” – via both FTTP and FWA technologies – “by 2025” (here). Some 200,000 of those rural premises were due to be tackled by their wireless network, with the rest coming from FTTP.

However, since then they’ve secured several state-aid funded Project Gigabit contracts, which will bring full fibre broadband with public funding to almost 170,000 premises in mostly rural areas, which rises to 360,000 when you include the provider’s complementary commercial build.

The UK Government’s Minister for Telecoms, Sir Chris Bryant, has written a new letter to the bosses of major broadband ISPs that calls on them to help protect vulnerable users during the switchover from analogue (PSTN) to digital (IP) phone solutions by refraining from re-starting non-voluntary migrations and offering battery backup that can last “up to” 8 hours.

The shift to digital phones is an industry, not government, led programme that is partly driven by the looming retirement of copper lines in favour of full fibre (FTTP). Not to mention that modern mobile and Internet Protocol (IP)-based communication services have largely taken over from traditional home phones, and it’s become harder to find parts for the old network.

Just to recap. The plan to switch-off older phone lines was recently delayed by BT to 31st January 2027 in order to give internet and phone providers, as well as telecare providers and consumers more time to adapt (details). But the main focus of this delay was on the 1.8 million people who use vital home telecare systems in the UK (e.g. elderly, disabled, and vulnerable people), which often aren’t compatible with the replacement VoIP / IP-based digital phone services (i.e. for everybody else the deadline is still technically Dec 2025).

One of the other challenges with modern digital phone lines is that they can’t be remotely powered from the exchange (e.g. electricity can’t flow down optical fibre cables, like it could with copper), which means that vulnerable users often need some degree of battery backup within their homes to help keep the service in operation during a power outage.

Ofcom’s current minimum requirement is that such backup systems, when supplied to vulnerable users, must be able to power the above kit for “at least an hour” if there’s a power cut. Suffice to say that longer outages, which are more likely to occur in rural areas, can be problematic.

However, Sir Chris Bryant’s new letter – as seen by ISPreview, which was addressed to Ofcom, TechUK and the bosses of TalkTalk, BT (EE), Openreach, KCOM, Vodafone, Virgin Media (O2), Zen Internet, Sky Broadband and INCA, has just encouraged internet and phone providers to propose a “clear plan for moving to best-in-class battery backup solutions, lasting up to eight hours.”

Sir Chris Bryant said:

“Finally, we discussed the battery back-up solutions you provide to vulnerable customers. I appreciate the levels of collaboration that you are all showing on this, but across the industry there is still a large difference in service provided, ranging from sixty minutes of power resilience to up to eight hours.

I am particularly concerned by this as customers in rural areas without good mobile signal are also the most likely to suffer long power outages. Therefore I would like you all to write to me by the end of September with a clear plan for moving to best-in-class battery backup solutions, lasting up to eight hours.”

The big obstacle here is likely to be one of cost (battery backup options). For example, BT and EE currently offer an inclusive Battery Backup Unit (BBU) to very vulnerable customers, but for everybody else who wants one they’ll charge you £85. BT plans to launch an Advanced Battery Backup Unit (ABBU) “later this year“, which they claim will be able to “last for the full duration of most power outages“ (here), but it’s unclear if this will stretch to 8 hours.

However, it hopefully goes without saying that a BBU capable of lasting 8 hours is likely to be very expensive (hundreds of pounds), which creates a risk that more providers (particularly smaller players) may see this as an incentive NOT to offer any digital phone services to vulnerable users (some already seem to take this approach).

The focus above is clearly on the end-user (service) side, rather than the network side, although the two are ultimately linked. Ofcom recently explored (here and here) whether to require fixed broadband providers to ensure their active street cabinets could support a 4-hour power backup (many already can). But in the end they acknowledged that this would be a very costly upgrade and instead adopted a softer recommendation that encouraged “power backup of approximately four hours to be good practice” (here).

Clearly Ofcom’s approach does not directly seem to align with the Government’s call for backup solutions that can last “up to 8 hours“, but then the term “up to” is one that could be considered widely open to interpretation. Ofcom are separately still consulting on the issue of introducing 1 hour of battery backup for mobile (radio) sites, but so far, they seem to have rejected that idea as being too expensive.

In addition, it’s worth pointing out that BT and Openreach are currently testing an additional (SOTAP for Analogue) phone line product that does NOT require a broadband connection to function, is powered (no need for battery backup) and will be targeted at vulnerable and edge use cases (inc. CNI) users – those with old analogue phone lines who would otherwise “face challenges” in migrating to IP based voice solutions by 2025. The solution, once introduced, would not be available for new service provisions (only existing customers) and is intended to be a temporary product (possibly running until around 2030).

Finally, Sir Chris Bryant’s letter also touched on the issue of non-voluntary migrations. Under the existing charter that was established to help protect vulnerable home phone users (here), both the Government and ISPs agreed “to not forcibly move customers onto the new [digital phone] network unless they are fully confident they will be protected.” The charter also pledged that no telecare users would be migrated to digital landline services without the provider, customer, or telecare company first confirming they have a compatible and functioning telecare solution in place.

Sir Chris Bryant said:

I also look forward to seeing the launch of the industry-funded national comms campaign aimed at encouraging telecare users (and their carers) to register their needs. For those using Openreach networks, I am interested in updates on progress of the media gateway product and the “prove telecare” trial process.

Because there is more to do, I am asking you to refrain from re-starting non-voluntary migrations for the rest of this calendar year. Safety must be our top priority, and I want to test that we have done all we can to avoid anyone further coming to harm as a result of this process.

Within this, I am content with non-voluntary migrations that specifically target users that haven’t used their landline in more than 12 months, as was previously the case. These customers are not ‘landline-users’ by common understanding. I urge you to take all possible steps to exclude any telecare users from being migrated via this route.

This change is somewhat less contentious than the proposed battery backup one above and isn’t likely to draw much disagreement. We should add that Virgin Media has also recently established a new agreement with TSA, the telecare advisory body, to enhance the support provided to telecare users as the UK transitions to Digital Voice (here) – this is roughly similar to Openreach’s Prove Telecare trial.

Alternative UK network builder and broadband ISP Quickline, which is rolling out a gigabit full fibre (FTTP) and 5G powered fixed wireless access (FWA) networks across rural and semi-rural parts of Yorkshire and Lincolnshire, has adopted ADTRAN’s Mosaic CP and software-defined access hardware to boost their deployment.

The new solution is designed to help Quickline to create an efficient hybrid network that seamlessly blends with its existing fixed wireless access hardware. The Mosaic CP unlocks control and management functions from individual network elements, streamlining and enhancing service delivery.

After that, Adtran’s compact SDX 6320 and 6330 Series of software-defined optical line terminals (OLT) are claimed to deliver the industry’s highest service scale to cost-effectively support the growth of Quickline’s new 10Gbps capable XGS-PON (full fibre) network. And Adtran’s SDX 631q optical network terminals (ONT) are also being installed inside homes.

Darryl Petch, CTO of Quickline, said:

“At Quickline, we’re committed to providing ultra-fast connectivity to those in rural areas who need it most. Fiber is considered the gold standard for good reason. Reliable and future-proof, it opens up a world of possibilities for subscribers, and it’s also proven to be a major driver of job creation and economic growth.

Adtran’s flexible fiber access technology enables us to give residents the connectivity they need to thrive in a rapidly digitizing world. Together with Adtran, we’re leveling up rural areas across the North of England and unleashing a great deal of untapped talent and potential in the process.”

Quickline’s build is being supported by funding of c.£500m from Northleaf Capital Partners, as well as c.£296.4m of public subsidy from Project Gigabit (here, here and here), some £225m in term loans and debt guarantees from the UK Infrastructure Bank (UKIB) and a £25m term loan from NatWest.

The provider’s original ambition was to cover around 500,000 premises in rural and semi-rural areas across Northern England and beyond with “ultrafast broadband” – via both FTTP and wireless technologies – “by 2025” (here). Some 200,000 of those rural premises were due to be tackled by their wireless network, with the rest coming from FTTP.

However, since then they’ve secured £296.4m worth of public funding via Project Gigabit, which will bring full fibre broadband with public funding to almost 170,000 premises in mostly rural areas, which rises to 360,000 when you include the provider’s complementary commercial build.

Merseyside-based broadband ISP BeFibre, which sells packages to consumers and businesses via FullFibre Limited’s gigabit speed UK Fibre-to-the-Premises (FTTP) network, has revealed that they’re aiming to introduce new multi-gigabit speed Wi-Fi 7 routers and extenders by Q2 2025 as part of a new deal with Israel-based Heights Telecom.

The strategic partnership, which will this year start with the introduction of a more traditional Wi-Fi 6 router and extender hardware, looks as if it might replace or supplement BeFibre’s existing CPE (Customer Premises Equipment) relationship that has seen them harnessing Wi-Fi 6 routers from Linksys. But it’s the Wi-Fi 7 (802.11be) kit from Heights Telecom that carries most interest.

At this stage we don’t know exactly which models of WiFi 6 or 7 routers and extenders BeFibre are planning to field from Heights Telecom over the next few months, but they all look like fairly capable kit. The only downside is that the manufacturer isn’t a familiar name to UK consumers, and only time will tell how well they compare with the provider’s current crop of kit.

Louise Elliott, BeFibre’s Chief Customer and Operations Officer, said (Fibre Provider):

“Beginning this partnership with Heights Telecom will ensure that our customers can access the best connectivity experiences. This will redefine the local market and deliver on our promise of broadband as it should be for all of our customers.”

BeFibre is only the latest ISP after others, like EE and Zen Internet, to announce plans for the future launch of Wi-Fi 7 routers.

Interview

With Connected Britain just around the corner, Total Telecom caught up with Aprecomm Founder & CEO Pramod Gummaraj to discuss why now is the perfect time to expand into the UK and beyond

Aprecomm was founded in India by ex-Qualcomm employees back in 2016. At that time, the company was focused entirely on the enterprise segment, providing solutions to help service providers and businesses better understand the end-user experience on their networks. This included developing self-healing and self-organising tech to make networks more autonomous and easier to monitor.

“We saw consistent growth in the enterprise market,” said Pramod. “These were customers who really understood the value of having a more intelligent network, in terms of delivering a better user experience”.

But the scope of the company’s ambitions was set to change dramatically with the onset of the coronavirus pandemic in 2020.

“During the pandemic, almost every home also became a small office,” explained Pramod, noting that customers were now intimately aware of their network quality, especially with YouTube videos perpetually buffering and Zoom calls lagging.

“Consumers began holding CSPs to a higher standard,” said Pramod. “Making the shift to the residential side was natural for us and also crucial.”

Since then, the company’s client base has grown enormously, with Aprecomm’s customer experience (CX) suite managing 7+ million locations (homes and businesses combined) globally through more than 45 service providers. The company also partners with over 50 customer premise equipment (CPE) makers and over 180 individual CPE models have been integrated and certified for use with Aprecomm’s CX suite.

Quality of service as a differentiator

Explaining this rapid growth, Pramod explained that network quality and reliability had rapidly become a key differentiator for CSPs in a competitive market.

“Subscriber experience is increasingly a key element and to ensure a quality experience we need networks that can adapt in real-time,” he said. “Customers are willing to pay that extra dollar to ensure that they have a reliable connection.”

“India is a very cost-sensitive market. There are 2,000 to 3,000 Tier 2 CSPs in India, and it’s a similar story in Brazil where there are about 20,000. In these fracture markets, the only way they can compete is on customer service,” he continued.

Indeed, a customer study conducted by the company showed that using their end-to-end Wi-Fi QoE solution could massively decrease network issues for end users, with considerable benefits for the CSP as a result. The study, which examined a CSP with 400,000 customers over one year, saw a 62% truck roll reduction, a 35% improvement in first-call resolution, and a 30% reduction in call resolution time when the Aprecomm suite was used.

Even more crucially, this improved service significantly reduced churn by 20% in the first two months.

“The most important threat in all these markets is churn. There is a customer acquisition cost to gaining a customer, which takes months of revenue to recoup. So, it’s very expensive to lose customers, even if you’re replacing them with new ones. That’s what CSPs are worried about,” said Pramod.

The road to zero-touch

As AI, machine learning, and automation improve, there has long been a discussion about the journey towards zero-touch networks – networks that are entirely autonomous, able to optimise their services for customers and react to issues without human intervention.

For Pramod, the end is in sight.

“The biggest missing piece was understanding the customer experience on a technical level. Once you have that, teaching everything else becomes easier. We now can consider more network parameters on a more granular level, and that makes it easier to automate effectively,” he explained. “Physical damage to the networks will always need a physical response, but I think we’re pretty close to achieving zero-touch networks – a couple of years.”

Expansion plans

Having scaled considerably in India, plans are already in motion for Aprecomm to expand into the UK, the USA, and Latin America. All these markets feature many regional Tier 2 players fighting hard to attract and retain customers, where quality of service would be a key factor.

“The smaller players make up a significant portion of the addressable market, but they’re also a segment that’s been somewhat ignored,” said Aprecomm’s Head of Marketing Communications, Mark Goodburn. “Everyone tends to chase the big players and leave the smaller service providers largely untouched.”

This expansion process has already begun. Earlier this year, the company struck a partnership with Brazilian network solution provider OpenGlobe which is reselling Aprecomm’s CX suite in its territory. The partners hope to target the top 300 CSPs in Brazil.

This week, Aprecomm is turning its attention to the UK market at Connected Britain. The UK market is currently home to around 100 altnets, all of whom are facing a challenging economic environment and growing pressure from giants like Openreach and Virgin Media O2.

“We’ve got the scale and maturity now to expand into these new markets, at a time when there is more focus on customer experience by CSPs and chipset companies than ever,” said Pramod. “Lots of factors are coming together at the right time for us and we’re very excited to be looking at these new markets.”

Want to hear more from Pramod about in-home connectivity and the evolution of customer service? Join Aprecomm on stand #167 at Connected Britain on 11–12 September! Get your ticket today.

Contributed Article

You might know us as Avonline Networks, Magdalene, Morrison Telecom Services or Waldon Telecom but did you know we’re all part of one business?  

Together, we are M Group Services’ Telecom Division. We use our expertise to deliver comprehensive end-to-end services to our clients, including VMO2, Openreach and National Grid.  

M Group Services is the leading essential Infrastructure service provider within water, energy, transport and telecommunications sectors across the UK and Ireland. Collectively, we have over 11,000 employees, 6,000 commercial vehicles, 12,000 items of plant and a turnover of £2bn.  

Our scale, breadth and depth open opportunities for collaboration, creating solutions which deliver efficiently and cost effectively against our client’s needs, and ensure a positive legacy in the communities in which we work.  

We are passionate about protecting our people, the public and the planet.  Alongside our leading safety record, we work to introduce industry-firsts. This has  included our multilingual Safe Working in Civils course, upgrading our fleet, which is led by EV and other sustainable fuels and rolling out comprehensive first aid training for our 2,000+ staff. 

Our Telecom Division provides expertise and services to Fixed, Mobile and Private clients.  

Fixed 

We are building and delivering full fibre networks to over one million premises per year, supporting our clients’ ambitious broadband rollout plans.  

By bringing fibre-to-the-premise (FTTP) to homes and businesses, we provide high-quality communications networks for our clients, supporting the wider socio-economic benefits that come with better connectivity for local communities. 

We also deliver repair and maintenance services, at scale, across the country, offering a cost-effective solution to our key clients.  

Many of our clients take advantage of our active technology services,  including core network services, covering switch sites, exchanges and data centres.   We also cover access networks, including cabinets to customer premises and complex business network installations. 

Mobile 

We provide a full end-to-end 5G upgrade capability for our Mobile Network Operator (MNO) and TowerCo clients. This includes site acquisition, design and construction (ADC), fibre backhaul, active equipment commissioning (DIC&I) and full lifecycle Notice to Quit (NTQ)The demand for network densification is growing, so we are installing increasing numbers of small cells for our clients across London and other major cities.   

As the market for Private 5G solutions continues to rise, we are providing a full turnkey service covering survey, design, installation, commissioning and operation.   This exciting new technology is being used in diverse locations such as ports, airports, sports stadia and heavy industry. 

We have a comprehensive high mast capability, with our specialist teams supporting both the onsite and offsite design and build.  Our tallest tower to date is at Bilsdale in North Yorkshire, standing at 308.5m high.  

There is huge importance in supporting our clients to manage the overall cost lifecycle of their networks and sites.  Our divisional nationwide platform provides 24/7 inspection, fault fix, repair and maintenance solutions.  

Private 

Our capital project delivery programmes enable our clients to meet their increasingly complex needs.   Programmes include transforming and upgrading connectivity platforms, extending the life of existing equipment, upgrading network security, improving monitoring and control of assets and moving towards net zero targets.  

Our Network Operations and Maintenance (NOAM) capability forms part of our divisional service platform, offering a comprehensive set of services including both shared and dedicated NOCs, as well as national 4-hour fault fix. 

Want to find out more? 

We’d love to tell you more about how we can help design, build, connect, operate and maintain your network! Come and visit us on stand 79 at Connected Britain on 11 and 12 September at London Excel.