FCC places foreign made consumer-grade routers on US ban list | Total Telecom

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white and black modem router with four lights

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Consumer-grade routers manufactured in foreign countries are now on the FCC’s list of products considered to be national security threats.

By Brad Randall, Broadband Communities

The Federal Communications Commission (FCC) in the United States has taken a step to heed President Donald Trump’s call to close security gaps in the United States by placing foreign made routers on the FCC’s list of products deemed to pose unacceptable security risks.

As a result of the move, foreign-made consumer grade routers will now be prohibited from receiving FCC authorization, in line with the Secure and Trusted Communications Networks Act.

“Following President Trump’s leadership, the FCC will continue do our part in making sure that U.S. cyberspace, critical infrastructure, and supply chains are safe and secure,” Chairman Brendan Carr said in a statement included with the FCC’s release.

An exemption for routers granted conditional approval by the Department of Defense and the Department of Homeland Security was also included in the FCC’s decision.

Existing routers not impacted by the decision

Meanwhile, the FCC also urged producers of foreign made routers to submit conditional approval applications.

“As outlined below, today’s action does not impact a consumer’s continued use of routers they previously acquired. Nor does it prevent retailers from continuing to sell, import, or market router models approved previously through the FCC’s equipment authorization process,” the FCC’s release stated. “By operation of the FCC’s Covered List rules, the restrictions imposed today apply to new device models.”

The move is being billed as in line with the president’s strategy for national security, announced in 2025.

“The United States must never be dependent on any outside power for core components—from raw materials to parts to finished
products—necessary to the nation’s defense or economy,” the strategy stated.

A full list of companies and products featured on the FCC’s list of products covered under the Secure and Trusted Communications Networks Act can be found online at the FCC’s website.

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INWIT’s Italian tower empire crumbling as TIM pulls out | Total Telecom

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TIM follows its rival Fastweb+Vodafone in refusing to renew its contact with Italy’s largest tower company

On Monday, Italy’s largest mobile operator Telecom Italia (TIM) announced that it will not renew its Master Service Agreement (MSA) with tower giant Infrastructure Wireless Italiane (INWIT) in 2030, based on a change-of-control clause exercised by INWIT in 2022.

The move follows news last week that TIM’s local rival Fastweb+Vodafone is also seeking to terminate its agreement with INWIT. In this case, the operator says that INWIT did not exercise its change-of-control clause, which would allow it to terminate the agreement in March 2028. If this claim is found to be true, TIM has clarified that it will also terminate the agreement at this earlier date.

INWIT, currently Italy’s largest tower operator, was founded in 2015 via the spinning-off of TIM’s passive mobile infrastructure. The company subsequently merged with Vodafone Italia’s tower unit and continued to grow, with its infrastructure footprint today spanning around 26,000 towers across the country.

In recent years, both TIM and Fastweb+Vodafone have complained that INWIT’s fees are too high, driving them to seek alternative options.

As such, TIM and Fastweb+Vodafone recently announced their commitment to launch a new infrastructure joint venture, which aims to deploy up to 6,000 towers across Italy. This business, the companies claim, will allow the operators to improve operational efficiency and align costs with the European average.

INWIT, however, contests the legality of the MSA terminations and arguing that its fees are in line with international benchmarks.

“This action is unlawful and lacks industrial rationale,” INWIT said. “The contract remains valid and effective until 2038; it is in line with market conditions and creates value for all parties involved.”

“Any attempt to terminate the contract early must be considered instrumental and aimed at exerting undue pressure on Inwit to renegotiate the terms of the MSA,” the company added in response the Fastweb+Vodafone announcement, saying it “has instructed its lawyers to take action in all appropriate venues, including seeking injunctive relief, to fully protect its interests and those of all stakeholders.”

INWIT also argues that the decision to shift to a new tower provider will cause unnecessary overbuild and be bad for the nation’s digital development.

“Infrastructure duplication has no industrial, economic or environment logic, requires biblical implementation time and would slow down much-needed development of 5G,” said INWIT in a statement.

If the cancellations do progress, both operators say will seek to negotiate a migration plan with INWIT to ensure that customers will be unaffected by the decision.

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T-Mobile and TPG eye Uniti’s fibre assets | Total Telecom

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T-Mobile and private equity firm TPG are considering a bid to carve up Uniti Group, with T-Mobile targeting the consumer last-mile fibre business and TPG interested in the wholesale and enterprise fibre assets, according to reports.

Uniti has spent the past year repositioning itself around fibre following the recombination with Windstream, accelerating buildouts and shifting customers from legacy copper services to modern fibre networks. Uniti’s Q4 results for 2025 saw the company add 28,000 net Kinetic fibre subscribers and pass an additional 80,000 premises with fibre, bringing total premises passed close to 1.9 million.

Management has emphasised a balanced strategy across retail, wholesale and enterprise lines, with Kinetic focused on smaller metro and suburban footprints while the enterprise and carrier transport business supplies long-haul routes and wholesale capacity. Investor materials highlight a presence across some 18 states, with more than half of households located in the Southeast and a significant concentration in Tier 2 and Tier 3 markets where competition is lighter.

The company has yet to begin a formal sale process, but has said it is open to reviewing interests from several parties.

For T-Mobile, acquiring a built fibre last-mile could fast-track its fixed broadband ambitions and provide a ready retail brand and subscriber base to pair with its wireless services. However, it would also bring substantial legacy copper liabilities and migration challenge, with Uniti currently transitioning some of its customers to its fibre networks.

TPG’s interest, on the other hand, would be consistent with its recent activity in communications infrastructure, having pursued large-scale fibre and tower opportunities in recent years.

No financial details of the potential offers have been revealed.

Nonetheless, the rumour has triggered a sharp uptick in Uniti’s share price, jumping roughly 14% on the news.

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Sparkle Empowers EdgeNext’s European Expansion with Robust Connectivity | Total Telecom

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Rome, 2 April 2026

Sparkle, the first international service provider in Italy and among the top global operators, announces a new collaboration with EdgeNext, a global Content Delivery Network (CDN) and Intelligent Edge Cloud Platform, for the provision of International IP Transit services in Europe. Through this agreement, Sparkle enables EdgeNext to expand its network presence beyond Asia, providing its European clients with faster, more reliable connectivity.

EdgeNext is a leading provider of edge cloud services, offering networking, security, and computing solutions to enterprise clients. The company operates over 1,500 edge nodes across more than 290 cities worldwide, supporting its goal of delivering reliable, high-performance digital access globally, with a focus on Africa, Central Asia, Southeast Asia, and the Middle East, with plans to expand further internationally.

Under the agreement, Sparkle will provide IP Transit via its Tier 1 global IP backbone, Seabone, offering reliable, low-latency IP transit services in Europe with throughput in the range of Terabits per second. Both companies aim to replicate this success in Africa and South America, expanding global digital access and enabling the next generation of cloud services.

We are pleased to partner with EdgeNext in their expansion to Europe,” said Enrico Bagnasco, CEO of Sparkle. “Through our Seabone network, we are able to provide reliable, high-performance connectivity to support their cloud and CDN services, helping them deliver optimal experiences to their clients.

Partnering with Sparkle allows us to rely on a Tier 1 global operator, extending our network capabilities beyond Asia,” said Terence Wang, CEO of EdgeNext. “Through this collaboration, we can offer faster and more reliable services to our European clients, marking an important step in our international expansion.

With 89 PoPs in Europe and a comprehensive suite of IP solutions, including DDoS Protection and Virtual NAP, Sparkle positions itself as a partner of choice for cloud providers and network operators worldwide, delivering ultra-fast, low-latency, high-performance connectivity across Europe and beyond.

 

About Sparkle

Sparkle is TIM Group’s global operator, first international service provider in Italy and among the top worldwide, offering a full range of infrastructure and global connectivity services – capacity, IP, SD-WAN, colocation, IoT connectivity, roaming and voice – to national and international Carriers, OTTs, ISPs, Media/Content Providers, and multinational enterprises. As a leading player in the submarine cable industry, Sparkle owns and manages a network of more than 600,000 km of fiber stretching across Europe, Africa, the Middle East, the Americas, and Asia. Sparkle’s sales team has a global presence, with representatives in 32 countries.

Find out more about Sparkle following its X and LinkedIn profiles or visiting the website tisparkle.com

 

About EdgeNext

EdgeNext is a prominent leader in the global edge cloud services industry, with a robust infrastructure of over 1,500 edge nodes spanning more than 290 cities worldwide. The company has established strong interconnection partnerships with over 100 key operators worldwide, enabling it to deliver comprehensive edge cloud services, including networking, security, and computing, to meet the diverse needs of its enterprise clients. As part of its ongoing commitment to expanding its presence and capabilities, EdgeNext has been actively growing its infrastructure throughout the Middle East and North Africa (MENA) region. This expansion allows EdgeNext to provide tailored, high-performance solutions for major Internet Service Providers (ISPs), local businesses, international organizations, and strategic partners, ensuring their specific needs are met with precision and efficiency.

 

Sparkle Media Contacts:

sp*******************@*******le.com

X: @TISparkle

 

EdgeNext Media Contacts:
ma*******@******xt.com

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Airtel and partners pump $1bn into Nxtra data centres | Total Telecom

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Bharti Airtel HQ

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The transaction is designed to accelerate Nxtra’s buildout of large-scale and edge facilities to serve enterprises, hyperscalers, and government customers across India.

Bharti Airtel has secured a $1 billion equity infusion for its data centre arm Nxtra Data from a consortium led by Alpha Wave Global, with participation from The Carlyle Group, Anchorage Capital and Airtel itself, the company said.

Under the terms disclosed, Alpha Wave Global will contribute $435 million, Carlyle $240 million, Anchorage Capital $35 million, with Airtel investing the remainder. Final investor stakes will be subject to post-closing adjustments and customary approvals.

According to reporting, the deal will see Nxtra valued at roughly $3.1 billion, with Airtel remaining the controlling shareholder.

The capital will be applied primarily to capacity expansion, with Nxtra planning to grow from about 300 MW today to a targeted 1 GW, aiming t control roughly a quarter of India’s data centre market.

Headquartered in New Delhi, Nxtra already operates 14 major data centres and more than 120 edge facilities across India, with recent openings in Pune and active development of AI-ready campuses in Chennai, Mumbai, and Kolkata.

As always, the deal is subject to typical regulatory approvals.

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Poste Italiane signals state return with €10.8bn Telecom Italia bid | Total Telecom

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Poste Italiane has launched a €10.8 billion cash-and-stock bid for Telecom Italia (TIM), a move that signals a definitive return to state influence for the operator three decades after its privatisation. The offer, unveiled late Sunday, values TIM at a 9 per cent premium to its Friday closing price, comprising €0.167 in cash plus 0.0218 newly issued Poste shares for each TIM share.

The proposed acquisition follows a period of significant restructuring for TIM. In 2024, the operator completed the €22 billion sale of its fixed-line network infrastructure (NetCo) to a KKR-led consortium. While that divestment was designed to alleviate TIM’s historical debt burden, this new bid aims to consolidate the remaining service operations—including mobile, enterprise, and data centres—under the umbrella of the state-controlled postal and financial services conglomerate.

Poste Italiane, which is two-thirds owned by the Italian state, has been incrementally building its position in the operator. It currently holds a 27.3 per cent stake, having replaced Vivendi as the lead shareholder following the French conglomerate’s exit. If the transaction proceeds as structured, the Italian government’s stake in Poste would dilute to just above 50% due to the issuance of new equity.

Poste CEO Matteo Del Fante justified the move to analysts on Monday as a strategic necessity. He noted that controlling TIM’s core digital assets—specifically its cloud, edge computing, and cybersecurity unit Telsy—is essential for national competitive advantage. Poste anticipates €700 million in annual pre-tax synergies, with €500 million derived from cost reductions and the remainder from cross-selling across their combined digital platforms.

The bid has received an initial nod of support from TIM CEO Pietro Labriola, who reportedly views the deal as the birth of a “national champion.” However, market analysts have reacted with caution. Shares in Poste Italiane fell 7 per cent on Monday morning, while TIM shares rose 5 per cent, remaining below the offer price.

James Ratzer of New Street Research characterised the bid as an “opportunistic attempt at renationalisation,” suggesting that the current premium may be too low to satisfy all shareholders. Barclays echoed this sentiment, noting that the 9 per cent premium appears modest given the potential for further consolidation in Italy’s hyper-competitive mobile market.

For the Meloni administration, the deal represents a consolidation of digital sovereignty. By bringing TIM’s retail and enterprise divisions back into the state fold, the government secures tighter control over critical data infrastructure and services.

The TIM board is scheduled to meet today to begin a formal assessment of the offer. If successful, Poste Italiane expects to close the transaction by the end of 2025, with the deal becoming accretive to earnings per share from 2027.

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Colt develops Agentic AI engine with Microsoft AI cutting enterprise quote time from days to minutes | Total Telecom

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London, March 2nd 2026 – Colt Technology Services (Colt), the global digital infrastructure company, today announced a successful proof of concept for an agentic AI engine it has developed together with Microsoft, to accelerate, simplify and clarify complex deal pricing for customers and enhance the Colt customer experience. As Colt’s customers grow, scale and expand their global presence, pricing can be complex, particularly across global markets, and a lack of transparency can be confusing and costly. The new agentic AI engine reduces time spent on developing and sharing pricing from days to just 10 minutes, giving customers fast, accurate competitive deal pricing to help drive decision making and manage cost control.  

Colt is exploring ways to apply agentic AI throughout the customer journey, from pricing to onboarding and beyond. This pricing agent is one of the first proofs of concept to be explored and delivered as part of the Colt programme. In just three days Colt and Microsoft trained the agent to deliver complex deal pricing across the majority of its markets, with 99% accuracy. While the quotes are generated by the agent, Colt’s skilled teams check them before issuing to customers.  

This agentic AI engine is one of the first tools to be developed as part of Colt’s broader ‘people first’ AI strategy, which focuses on creating secure, scalable and responsible AI ecosystems for its employees and customers, empowering them to face an AI defined future with confidence.  

Frank Miller, chief AI and platforms officer, Colt Technology Services says, “Enterprise IT buying has always been complex. A large-scale global infrastructure project can take weeks for providers to generate accurate pricing, but there’s no question it can slow down delivery. Together with Microsoft, we wanted to explore how AI capabilities can break this pattern. By accelerating and clarifying pricing, our customers can focus on achieving their goals, faster, while we keep them connected across the world. Businesses deserve connectivity without complexity and its down to global digital infrastructure providers to make sure this happens.” 

Frank added, “We’ll continue the innovation journey with Microsoft in building the factory for agentic application in telecommunication with a specific focus on the best possible customer experience; fast, simple, accurate, secure and reliable.” 

“Agentic AI has the potential to transform complex enterprise workflows in the telecom industry, where speed, accuracy and scale are critical,” said Rick Lievano, Worldwide CTO, Telco, Media & Gaming at Microsoft. “Colt’s initiative, combining deep telecom domain expertise with Microsoft cloud AI capabilities, helps automate complex processes, improve consistency, and give customers faster access to the information they need to make informed decisions.” 

The agentic AI engine for pricing is expected to become available for use later this year.  

About Colt Technology Services 

We’re Colt. We own and operate exceptional digital infrastructure which powers the global AI economy, connects societies, builds communities and transforms lives. Thousands of colleagues in 65+ offices across Europe, Asia, and North America share a deep commitment to delivering an outstanding experience and making every interaction effortless for our customers. 

Customers and partners choose our award-winning fibre infrastructure, digital platforms and security solutions, delivered across a network that spans continents and crosses oceans. We’re Europe’s largest B2B operator: we connect 40+ countries, 32,000 enterprise buildings, 275+ points of presence, and 12 cable landing stations and we manage eight subsea cable systems. We also co-manage AS3356 – the most widely peered network in the world. 

Founded in London over 30 years ago, we’re privately funded and driven by values of fairness, inclusion and equity. We’re known for our urgent call for social and sustainable change and we’re guided by our purpose in everything we do: creating effortless connections and extraordinary outcomes for our customers, communities and people. Be a part of our story: come on over to www.colt.net  or join our amazing communities at LinkedInInstagramTikTokFacebook and YouTube. Media enquiry? Email us at pr**********@**lt.net 

You can meet Colt at Submarine Networks EMEA, in London on the 27th – 28th May 2026. Get your ticket HERE

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Building trust at scale: Why digital sovereignty needs a rethink | Total Telecom

Original article Total Telecom:Read More woman in black top using Surface laptop

Viewpoint 

The future is federated sovereignty, says Aaron Boasman-Patel of TM Forum. Learn what that means for you, from concept to architecture

By Aaron Boasman-Patel, VP, Innovation, TM Forum

Over the years, digital sovereignty was defined by borders. That mindset increasingly feels outdated and is being challenged as perceptions evolve behind how it is understood and exercised.

Across Europe, narratives of a “failing concept” and “falling behind” are gaining traction, signaling the need for organizations to move faster and strengthen the strategic position on how they manage and organize data.

It’s no longer feasible for every country to build a fully autonomous digital stack as the economics don’t add up and operational risks are high. And today’s networks, cloud, and AI systems are designed to interconnect, not isolate. These realities are forcing us to rethink what sovereignty means in a hyper-connected world. Europe is already moving in this direction with initiatives like Gaia‑X and the EU Digital Networks Act, signaling a shift from isolation to interoperability and system‑level coordination.

The future is federated sovereignty. This is where connectivity is organized around regional alliances, common standards, and shared trust frameworks that enable interoperability while keeping control of critical assets local.

From concept to architecture

Federated sovereignty means evolving into a framework of collaboration and shared responsibility rather than nationally isolated control. Initiatives such as Gaia‑X signal this shift at a policy and framework level, setting common rules for interoperability and trust across borders and moving sovereignty away from isolation and toward system‑level coordination.

Increasingly, federated sovereignty is being expressed through technical architecture. Sovereign cloud implementations such as the AWS European Sovereign Cloud illustrate how sovereignty can be enforced through technical controls, operational separation, and European governance while still participating in global cloud and AI ecosystems. Rather than fragmenting infrastructure, this approach enables interoperability by design while keeping control of critical assets local.

For telecom operators, this evolution brings both responsibility and opportunity. When sovereignty is no longer just about ownership, it becomes an issue of control, assurance, and verifiability in a world of disaggregated networks, cloud‑native infrastructure, and AI‑driven operation. Operators must answer fundamental questions in real time: Where is data processed and trained? Who controls decision-making systems? How are policies enforced? And how can outcomes be audited?

Governance and leadership in a federated world

Artificial intelligence accelerates the challenge. As networks move toward intent‑driven and autonomous operation, sovereignty shifts from physical hardware to adaptive software, policy, and model governance from manual configuration to cognitive automation.

To manage this, leadership models must evolve. Sovereignty spans networks, IT, AI, cloud, data, security, and regulation; it cannot sit solely within compliance or legal. It requires ongoing oversight, clear decision rights, and joined‑up leadership across technology, policy, and operations. Many organizations are formalizing this through introduction of a ‘Chief Sovereignty Officer’ function or equivalent operating model that unites governance, architecture, and operational assurance.

Telcos as architects of cloud sovereignty

What do telcos need to do, to ensure they are serving the needs of customers prioritizing sovereignty? Primarily, collaboration between telcos and cloud providers is essential to deliver secure, compliant, and innovative services. Telcos bring unique strengths to this partnership: trusted relationships with governments and enterprises, operation of critical infrastructure, and deep regulatory expertise.

Meanwhile, hyperscale cloud providers offer advanced technology and scalability. Together, they can create interoperable solutions that meet stringent security and compliance requirements while opening new market opportunities.

Real-world progress is underway, and multi‑cloud resilience practices reduce single‑provider risk. TM Forum’s Open Digital Architecture (ODA) and Level‑4 autonomous network capabilities advance observability, automation, and componentized networks, the essential foundation for sovereignty by design. Across geographies, operators and network infrastructure providers are recognizing that investment in autonomous network capabilities is key to control now and into the future. Which is why ODA and Level 4 autonomy play a pivotal role, providing operators the foundation to scale intelligent and sovereign networks.

Designed trust at scale

This year, those who lead the way will be those who embed sovereignty into architectures through policy-driven control, certification, continuous testing, and clear accountability. Something this critical should never be an afterthought. Risk-based resilience will be critical, including diversified routes and mediums such as fiber, subsea, and satellite networks, and tiered service continuity for emergency traffic.

The future of digital sovereignty is not fragmentation but designed trust at scale. Telecom operators sit at the center of that future, not just as connectivity providers but as custodians of controlled digital resilience.

Building sovereignty through collaboration

The path forward is shared. It is a commitment to federated sovereignty architectures rooted in open standards and shared assurance. It is an imperative to operationalize sovereignty with joint governance and runtime verification across multi‑cloud and multi‑network domains. It requires investment in observability, automation, auditability, and sovereign key management as core capabilities, not add‑ons.

By the end of this year, we expect to see those that lead on sovereignty to have made headway on four key milestones. These are:

  1. Establishing a cross‑functional sovereignty council that brings together technology, legal, security, policy within the organization;
  2. Defining and publishing sovereignty Service Level Objectives (SLOs) for data residency, model lineage, policy enforcement latency, auditability KPIs;
  3. Completing pilot sovereign cloud landing zones with route diversity and traffic tiering;
  4. And certifying model and data provenance for critical AI workflows.

Sovereignty built this way is verifiable, interoperable, and investable. It brings structure, clarity and control to an increasingly sensitive and mission critical organizational defense. Those who move first will define the standards, architectures, and trust models that others will follow.

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Telefónica Tech expands quantum ecosystem with triple partnership | Total Telecom

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News

Telefónica Tech has significantly expanded its quantum computing footprint, announcing strategic alliances with Qilimanjaro Quantum Tech, QCentroid, and Multiverse Computing. The move is designed to bridge the gap between experimental quantum theory and practical enterprise application, specifically targeting the intersection of quantum processing and Artificial Intelligence (AI).

By integrating these three partners into its existing ecosystem—which already includes heavyweights like IBM and IQM—Telefónica Tech is positioning itself as a full-stack orchestrator for sovereign European quantum services. This collaboration focuses on creating a “Quantum AI” proposition. While traditional AI models face escalating computational costs and energy demands, quantum-enhanced AI promises more compact, efficient models. For B2B clients, this translates to faster training times and the ability to run high-performance models in edge environments or local cloud architectures where data sovereignty is paramount.

The new partners bring distinct specialisms to the table. Qilimanjaro Quantum Tech provides specific quantum hardware and algorithmic expertise, while QCentroid offers orchestration platforms that allow enterprises to test and scale quantum solutions across multiple hardware providers. Multiverse Computing, headquartered in San Sebastián, specialises in tensor-based software and quantum-inspired algorithms for complex financial and industrial simulations.

This announcement solidifies Telefónica’s broader quantum strategy, which is currently operating across three distinct pillars. First, in quantum computing, the company is building on the deployment of one of Spain’s first quantum computers alongside IQM. Second, in post-quantum cryptography (PQC), it is partnering with IBM to secure infrastructure against future quantum-enabled decryption threats. Third, in quantum communications, it is investing in firms like LuxQuanta via its Wayra arm to develop secure, long-distance quantum key distribution (QKD).

The primary hurdle for quantum technology in the B2B sector has been the “time-to-value.” Telefónica Tech aims to solve this through rapid prototyping environments. By providing unified access to cloud-based quantum hardware, simulators, and algorithm libraries, enterprises can now validate use cases in weeks rather than months. Specific sectors targeted include banking for risk modelling, logistics for supply chain optimisation, and energy for grid stability.

Beyond mere processing power, the alliance emphasises applied research. This involves compressed AI models that utilise quantum-inspired mathematics to function efficiently on existing hardware, providing a bridge for companies not yet ready to transition fully to quantum processors. In an era of increasing geopolitical sensitivity regarding data, Telefónica Tech is framing this ecosystem as a sovereign alternative to non-European providers. By anchoring the hardware and software development within a European framework, the company ensures that the digital transformation of the public and private sectors in Spain and the wider EU remains compliant with local data protection and security standards.

The integration of these new partners marks a shift from quantum as a future-tech experiment to a functional component of the modern enterprise’s data stack.

More about quantum news – click HERE

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Huawei unveils AI-native framework and new generation solutions to enable all intelligence | Total Telecom

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Partner Article

Huawei unveils AI-native framework and new generation solutions to enable all intelligence 

The communications industry is entering a new phase of transformation, as operators move beyond basic automation towards building intelligent networks. Rising network complexity, surging data traffic and the rapid adoption of Artificial Intelligence (AI) across enterprises and consumer use cases are exposing the limitations of traditional operations models, which remain largely reactive and fragmented.  

At the recently concluded MWC Barcelona 2026, Huawei outlined its vision for this shift, unveiling what it describes as the industry’s first AI-native framework for intelligent operations, alongside a new suite of solutions designed to accelerate the transition. The announcement is in line with a broader industry trend, where telecom operators are increasingly looking to leverage AI across the entire network lifecycle, from Operations and Maintenance (O&M) to customer engagement and monetisation. 

According to Capgemini, telcos have, on average, achieved a 20% improvement in operational efficiency and 18% reduction in operational expense through autonomous networks over a period of two years. While telcos are increasingly using AI to automate networks, the rise of AI-powered tools and applications is placing new demands on network performance and reliability.  

President of Huawei’s Global Technical Service, Bruce Xun, announced the launch of three solutions, Agentic BSS, SmartCare Intelligence and AUTINOps, which he believes will “ensure a seamless evolution while establishing new paradigms, creating new value, and achieving a massive leap in intelligence.” He was speaking in a session on Agentic Services and Software Enable All Intelligence.  

These solutions are based on an AI-native framework, which is “designed to accelerate the transition of AI innovations into real production, creating tangible new value,” said Xun.  

This framework is built on three core pillars. To begin with, it targets operational and business challenges that legacy solutions have failed to resolve. Secondly, it leverages digital twins and telecom-domain models to enable optimal solutions. Thirdly, the framework reinvents workflows and talent development to ensure a seamless collaboration between human experts and digital employees. 

A key challenge for service providers today is that traditional operations models remain largely reactive.  The tariff design and launch process is slow, and may not meet customer needs or effectively recommend the right products at the right time. 

In this context, Agentic BSS focuses on transforming business operations by introducing AI agents that can interpret customer intent, design new offerings and optimise customer engagement. By enabling collaboration between multiple agents, service providers can significantly reduce time-to-market and deliver more personalised services. 

“The key to intelligent operations lies in our ability to anticipate customer intent and identify unmet needs,” said Xun. This shift towards intent-driven operations is particularly relevant as operators expand into enterprise services and digital ecosystems, where responsiveness and customisation are critical.  

Huawei received a Silver award in the Total Experience category for its collaboration with a Chinese operator, where AI-driven account management agents were introduced. These digital assistants improved response times, reduced business processing time by 30%, and enhanced enterprise customer engagement. 

Reimagining network optimization  

While business transformation is one aspect, network operations remain central to the AI-native vision. SmartCare Intelligence, another solution introduced by Huawei, is designed to move network optimisation from a reactive to a predictive model. By leveraging large AI models, including User Experience Large Model (UELM) and Beam Space Large Model (BSLM), the system can analyse network data in real time, simulate potential scenarios and generate optimal adjustments. This approach ensures that the networks are always tuned to deliver optimal performance. This is significant because service providers are struggling with growing network complexity. AI-driven systems can help them provide consistent service quality.  

Towards predictive and preventive operations 

The third pillar of Huawei’s portfolio, AUTINOps, focuses on Operations and Maintenance (O&M), introducing a predictive approach to network reliability. 

Traditional O&M models often respond to faults after they occur, leading to service disruptions and longer recovery times. AUTINOps addresses this by identifying potential risks in advance and taking preventive action. It uses a cross-domain digital twin network and EDNS 2.0 model to monitor networks in real time, detect risks and trigger recovery actions. It combines proactive risk mitigation (T-1) with quick fault recovery (T0) to ensure “dual protection,” leading to high uptime and network reliability.  

Huawei’s approach is beginning to see validation in real-world deployments. At the World Communication Awards (WCA), the company received a Silver award for Best Digital Transformation Programme for its work with a Middle Eastern operator, where it implemented an AI-driven O&M system focusing on fault management and resource topology optimization. Based on the AUTIN platform, the solution enabled over 95% topology visibility across VoWiFi access points, LTE anchor points and IMS core network elements. It delivered measurable improvements, including service availability exceeding 99.5%, a 40% reduction in call drop rates, and significant gains in fault detection and repair times. 

Xun emphasized the importance of robust connectivity, without which AI remains an information silo. He urged the industry leaders to standardize definitions and specifications of AI native elements, jointly design new business and transaction models and to share best practices to simplify network operations while ensuring improved performance.  

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