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The UK telecoms regulator has today opened a new investigation into communications provider Xtra Phones UK, which will assess whether the company has failed in its duty to ensure that phone numbers allocated to it are not being misused, including to perpetrate scams.
The company concerned this time, Xtra Phones UK, is a UK-based business telecommunications broker and trading company, which operates Compare The Networks from Shrewsbury in Shropshire (England). Ofcom’s related investigation highlights several potential breaches of their rules that will be investigated and expresses concern that the company may have “persistently misused an electronic communications network or services“.
The probe is taking place under the regulator’s existing enforcement programme, which was setup in 2024 to ensure that UK telephone and text companies were using phone numbers efficiently and effectively. This formed a complementary part of their effort to strengthen existing rules against the use of “fake phone numbers” and “spoofed calls“ etc.