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Some customers of Sky Broadband reported that they were unable to access the main NHS website and app earlier in the week, seemingly after the internet provider accidentally managed to block it. But Sky has since suggested that the fault might have been with the NHS. The issue prevented people being able to access their medical data and manage appointments etc.
The problem appears to have occurred on Tuesday morning (23rd June 2026) and was reported across social media (X, Facebook etc.), including via threads on Reddit and Sky’s Community Forum. Customers initially thought the problem was with the NHS itself, but the health service instead pointed the finger of blame at the ISP (no other internet providers seem to have experienced the issue).
“NHS IT Dept tells me that there is a national issue affecting Sky Broadband customers who are unable to access NHS networks remotely, potentially due to a ‘dynamic DNS assignment’,” said one of Sky’s customers on their forum, while another added: “When I’ve spoken to my Practice they say their NHS IT service are saying there is a major issue with Sky Broadband accessing any NHS sites and they are advising everyone to phone Sky.”
The good news, according to a Sky Support agent, is that the problem was finally resolved before 4pm on the same day. “The NHS has implemented a fix on their end and we believe this should be fully resolved for our customers now. I’m very sorry for any inconvenience this may have caused you today,” said Sky’s agent.
A smaller smattering of customers had previously reported some brief but similar issues with NHS access, occurring both the day before and the day after the main disruption. The connectivity problems came a couple of months after Sky accidentally managed to block Secure Shell (SSH) communications to Bitbucket.org, which is a cloud-based Git repository hosting service that is designed for professional software (business) teams (here).