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A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country’s largest ISPs and found that Virgin Media tops the table as the provider most commonly associated with service disruptions, accounting for 44% of searches (i.e. 27,100 searches every month related to Virgin Media outages).
BT ranked second after Virgin, accounting for 24% of all outage-related monthly searches, with an average of 14,800 searches per month. By comparison Vodafone generated the fewest such internet searches and came bottom of the table on 4.7% (2,900 searches each month), which is less surprising given that they’re also the smallest of the six listed broadband providers.
Obviously, there are going to be some caveats with this sort of study, not least because we don’t currently have any solid data that would allow us to cross-reference whether or not a particular ISP has actually experienced more fixed broadband outages than others, or to what scale those occurred. Masses of broadband outages occur daily, but most are localised or so short lived that few even notice (especially when occurring late at night).