Serious Fraud Office Investigates Internet Mobile Communications Ltd | ISPreview UK

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The Serious Fraud Office (SFO) has announced that they’re investigating a UK-based telecoms services provider called Internet Mobile Communications Limited (aka – Bank of Telecom) over allegations of “suspected fraud, false accounting, and money laundering“. The company collapsed into administration back in June 2024.

The company ran an international platform selling telecom services for over 12 years from its base in Chelmsford, Essex. At its peak, IMC operated around the world, processing millions of internet telephone minutes and SMS transactions annually, presenting itself as one of the largest virtual telecommunications marketplaces of its kind.

However, the company’s collapse in 2024 left some creditors in debt, while a number of reports at the time also indicated that restructuring experts at Interpath were struggling to account for a £15 million black hole in the company’s accounts. Now, some two years on since that event, we may now have a better idea of why.

The SFO, which for “operational reasons” has opted to keep their activity “covert” (until now), has said they’ve been working alongside a parallel investigation by the District Attorney’s Office of New York to investigate allegations of “suspected fraud, false accounting, and money laundering” within the company.

Graham McNulty QPM, Director of the Serious Fraud Office, said:

“Serious financial crime does not stop at borders, and neither do we. The SFO works closely with our international partners to ensure there are no safe havens for those suspected of fraud. Our investigation into these allegations will be thorough, independent and evidence-led.”

At present there are no further details and it remains unclear how long we’ll have to wait for an outcome, although it’s not uncommon for investigations like this to result in people being sent to jail. The SFO would only confirm that, at the start of June 2026, they conducted an interview under caution of a man in his sixties as part of its ongoing investigation.

Community Forum for UK Broadband ISP TalkTalk Goes Down for Several Days | ISPreview UK

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Customers of consumer broadband provider TalkTalk, specifically those looking to engage with their community forum, have spent the past few days scratching their heads after both the forum and many supporting support pages on the provider’s website – including their all important ‘Service Status’ page – suddenly went offline.

The situation appears to have started around Friday 19th June 2026, at least that’s the date given on the general notice, which TalkTalk seems to have stuck to various related TalkTalk Community pages since last week. But the notice merely said “our Community Forum is unavailable at the moment“, without saying for how long, and those who go looking for the Service Status page are greeted with the same message.

In the past few minutes their Service Status page has been changed again and now directs to a different URL, albeit one that seemingly sends visitors around in circles and back to a generic notice with no information. Clearly the ISP appears to be dealing with a few technical problems on their website at the moment, which will hopefully be resolved soon. We are currently awaiting an update from the provider.

UK ISP BT Saw 544 Percent Surge in ITVX Traffic During Scotland v Morocco | ISPreview UK

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Broadband ISP BT has informed ISPreview that last Friday’s (19th June) FIFA World Cup 2026 match between Scotland v Morocco, which kicked off at 11pm BST (UK time), sent streaming demand across their network soaring, with a 544% increase in peak traffic through ITVX compared with an average evening.

The catch is that most people will have been home and watching this offline via a regular TV. So while the event may have been big on ITVX, it didn’t appear to move the overall level of general UK internet traffic by a significant margin. But it still had an impact, particularly given that this time of night is usually fairly quiet.

Nevertheless, across the full 11pm – 1am match window, BT also saw peak ITVX traffic rise by 219% compared with the busiest five-minute period during an average week, showing how Scotland’s World Cup moments are increasingly driving major streaming spikes alongside traditional TV viewing.

In Scotland, Glasgow led the way as the city most engaged with the game, generating more than three times the ITVX traffic of Edinburgh, the next highest city. Dundee followed in third, ahead of Perth, Dunfermline, Aberdeen, Stirling and Inverness.

Comarch User Group 2026: Navigating the 2% Growth Trap with Agentic AI and Composable Architecture | Total Telecom

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Viewpoint, Comarch Communications

The European telecommunications market is expected to grow slowly, at just 2% to 3% by 2029. Because of this slow growth and the challenges of a complex global economy, operators are rethinking how they work. The industry is now looking beyond traditional consumer cellular services, which are only growing at 3% to 4%, and is moving toward broader communication ecosystems, including mission-critical networks, satellite infrastructure, and massive IoT deployments.

These challenges and emerging trends were extensively discussed at the recent Comarch User Group gathering, highlighting the critical paths operators must take to stay competitive. The event hosted over 700 partners from 53 countries across 8 streams, including 201 connectivity experts.

Economic pressures and productivity demands

The global economy now demands high levels of investment, especially in technology. Major countries are spending heavily. China, for example, is allocating 25% of its GDP to infrastructure and technology, creating far more value than Europe’s tech investments. In this competitive environment, traditional efficiency methods are not enough. Communication Service Providers (CSPs) need to boost productivity by quickly adopting new technologies.

Global markets are pivoting towards AI adoption, where traditional efficiency methods simply won’t be enough to keep pace with the global economy. As we emphasized alongside our partners at the recent Comarch User Group, CSPs must fundamentally rethink their operational models. We can no longer rely solely on consumer cellular services, we must pivot aggressively toward broader, more complex ecosystems and services that encompass mission-critical networks, massive IoT deployments, and autonomous multi-orbit satellite infrastructure,” commented Marcin Kaleta, CEO at Comarch Communications.

Tackling complexity with Agentic AI

One of the main challenges for CSPs is handling the growing complexity of their networks. Right now, up to 40% of network outages are caused by human error, and 88% of digital transformations do not meet their goals. To address this, the industry is moving from basic automation, which depends on humans following rules, to Agentic AI, where systems take on more responsibility within set policies.

Client case studies presented at the Comarch User Group this year highlighted that changing systems to support intent-based actions allows for as much as 30% to 40% cut in Network Operations Center costs and a 10% to 20% faster Mean Time to Repair (MTTR). However, only 6% of CSPs have the data streaming abilities needed to fully use advanced AI models, meaning that technical readiness is still a big hurdle.

Massive IoT deployments and API Economy

Integrating Massive IoT into 5G networks brings new physical and technical challenges. The old way of constantly checking devices drains batteries and can overload the network. During the inaugural IoT Connectivity Forum at CUG 2026, experts detailed that switching to an event-driven setup and using the 5G RedCap standard makes it easier to manage connected devices. Standardizing CAMARA interfaces and Network Exposure Functions (NEF) also helps operators move toward an “API economy.” This change enables them to monetize network Quality of Service (QoS) through targeted microservices, making CSPs more than just simple data carriers.

Overcoming technology debt with modular systems

To take advantage of these new revenue opportunities, operators need to address their existing technology debt. Old, monolithic systems often slow down IT teams and pose significant risks when changes are made. Instead of replacing everything at once, the industry is moving to composable Business Support Systems (BSS) using the TMF Open Digital Architecture. This modular approach allows for targeted upgrades, such as adding cloud-native billing engines that can scale resources as needed.

Jacek Prokop, BSS Product Marketing Manager at Comarch Communications, highlighted this topic, referring to monolithic legacy systems as a “silent killer”. To mitigate the risks of migrating away from these monoliths, he introduced the concept of operational digital twins within a modular architecture present in Comarch Communications’ Composable BSS suite: “We are giving you a secure, isolated sandbox where you can clone and test your real production data, like orders and products, without ever touching the live system.”

Sovereign networks in the face of global instability

Geopolitical instability has made connectivity more than just a basic service – it is now seen as a key part of national sovereignty. There is a clear gap in space infrastructure: the US has many more satellites and launches them much more often than Europe. To reduce this dependency, programs like the European Union’s IRIS² are investing €10 billion in building a secure, multi-orbit satellite network. Running this kind of infrastructure requires ground software that can manage complex data and mission control autonomously, without relying on other countries.

Preparing core architecture for the next decade

As the industry faces economic pressures and the need to improve productivity quickly, it is important to focus on core architecture rather than individual use cases. Building modular systems and supporting operational independence will be key for operators who want to profit from new ecosystems.

Looking ahead, CSPs need to ask themselves an important question: Is our data architecture strong enough to support autonomous agents and sovereign networks so we can stay competitive in the next decade?

The post Comarch User Group 2026: Navigating the 2% Growth Trap with Agentic AI and Composable Architecture appeared first on Total Telecom.

Broadband ISP GoFibre Award £12k to Four Scottish Border Community Projects | ISPreview UK

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Edinburgh-based alternative UK broadband network GoFibre, which is building a gigabit full fibre (FTTP) network across rural parts of Scotland and Northern England, has today awarded £12,000 to four community projects under their GoFurther fund in the Scottish Borders area where their infrastructure is being built.

The GoFurther Fund currently offers grants of up to £3,000 (each) to help local charity projects and community organisations in the Scottish Borders and other areas. Applicants to the fund must present projects that meet one or more of four criteria: Environmental Benefit, Community Wellbeing, Education and Skills, or Internet Safety and Digital Inclusion.

NOTE: GoFibre is supported by private funding of £289m from Gresham House, the Hamburg Commercial Bank and the SNIB (here and here). The provider has so far covered 130,000 premises RFS (May 2026) across over 30 “local areas” and they’re also attached to £145m worth of Project Gigabit contracts (here, here, here and here).

The latest four funding awards saw £3,000 being allocated to Cornerstone Community Care (Galashiels), The General Store (Selkirk), Stable Life (near Selkirk) and Hawick High School Inclusion Hub (Hawick), supporting adults with learning disabilities, older residents facing everyday tech barriers and young people who need alternative routes to thrive.

Since launching in 2023, the GoFurther Fund has supported 17 charities and community organisations across its network areas, in addition to the latest Borders-based recipients.

Neil Conaghan, CEO at GoFibre said:

“Building full fibre broadband is an important part of our job, but it is not the whole story. How we show up for customers and invest back into the areas we serve matters just as much. These projects speak to that commitment as they each help people build confidence and skills and foster a sense of community through the region. The Borders is our home, and we’re genuinely looking forward to seeing the difference this funding makes for people across the region over the months ahead.”

To date, more than 6,500 homes and businesses are now able to connect to GoFibre’s network, with over 1,000 already connected across the Scottish Borders and East Lothian. The local network build is now complete in Innerleithen and Oxton, while work is taking place across Chirnside, Eyemouth and surrounding villages, Lauder, Denholm, Coldingham, St Abbs, and Jedburgh.

Further expansion is also underway in Kelso and Galashiels, where around 2,000 additional premises in each location are expected to benefit, contributing to the 20,000 total premises set to benefit across the wider region. The provider currently expects to deploy their new full fibre based broadband network to reach a total UK footprint of 250,000 premises by around mid-2028, and they were home to a total of around 15,000 customers as of June 2025.

FIFA scams shift focus from fans to employees, CUJO AI finds | Total Telecom

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Press Release

Major global sporting events have always attracted opportunistic fraud. The 2026 FIFA World Cup, played across the United States, Canada, and Mexico, is no exception. Every major cybersecurity vendor, and the FBI itself, has published warnings about the surge in FIFA-branded scam domains ahead of the tournament. That coverage has focused almost entirely on fan-facing fraud such as fake ticket sites, counterfeit merchandise stores, and phishing emails targeting supporters. But what CUJO AI’s Security Research Laboratory has unearthed is a separate, targeted campaign employing fake FIFA job portals designed to harvest corporate credentials from would-be job applicants. 

The targeting mechanism no one is talking about 

The researchers identified 21 domains posing as FIFA recruitment pages. These sites presented as professional-looking careers portals, carrying official FIFA branding, stolen recruiter profiles with photographs and job titles, and an invitation to schedule a 30-minute phone call via Google Calendar (Figure 1). Examples included fifa-careerhub[.]com, fifa-careerportal[.]com, and fifajobs[.]com. 

Figure 1: A fake FIFA recruitment portal presenting official branding, a stolen recruiter identity, and a Google Calendar booking prompt. 

When attempting to sign in with a personal email address, the form returned the message “Please use your work or business email” (Figure 2). Personal email providers that triggered this response included: gmail.com, googlemail.com, yahoo.com, msn.com, icloud.com, live.com, hotmail.com, outlook.com, protonmail.com, and aol.com. This mechanism was clearly designed to coerce victims into exposing their corporate login credentials and is inline with the campaign’s objective to access corporate Google Workspace accounts. 

Figure 2: The email validation error returned when a personal email address is submitted. The JavaScript filter accepts only work or business email domains. 

What happens after the email check passes 

Applicants who passed the email check were then sent to a page impersonating a Google Calendar booking interface, where they were prompted to sign in with their Google Workspace account. This page hosted a malicious sign-in service that then sent the victim’s login credentials to a backend server hosted on “fifa2026back”. The backend domain was accessed via an obfuscated string that replaced each letter “a” with the characters “eq”, a technique commonly used to avoid detection by automated keyword-matching systems. 

Victims were likely directed to these pages via social media posts and phishing messages framed as outreach from FIFA recruiting contacts. Research published by Group-IB covering the broader 2026 FIFA fraud landscape documents similar referral mechanisms across multiple campaigns targeting the tournament. 

WHOIS records for the 21 identified domains revealed that most were registered via name.com between April and May 2026. All registrant countries in the dataset were the United States. 

By the time of CUJO AI’s analysis, most of the domains had been replaced by parking pages serving generic search links through a commercial domain monetisation service (Figure 3). This pattern is common to short-lived phishing campaigns where infrastructure is stood down after the active window closes, with registered domains held for future use or left to generate residual ad revenue. 

Figure 3: A parked page returned by one of the identified domains, indicating the active campaign phase had concluded. 

A broader pattern: the same kit, different brands 

The phishing kit deployed in this operation was not specific to FIFA. The same infrastructure and approach have been used in campaigns impersonating Heineken, Hilton, Coca-Cola, Netflix, PepsiCo, Delta, and Spotify, each using a different stolen recruiter identity sourced from LinkedIn. Arctic Wolf identified at least ten FIFA-specific phishing domains active as of late May 2026. 

The timing of domain registrations is shown in Figure 4, based on WHOIS creation dates across the identified domain set. The concentration in April and May 2026 aligns with a measurable increase in FIFA-related threat traffic observed across CUJO AI-protected networks during the same period. 

Figure 4: FIFA-related scam domain registrations per month, based on WHOIS creation dates. 

The operator’s position: visibility before the credential is submitted 

DNS lookups to these fake job portals, and the subsequent traffic to credential-harvesting backends, passed through network operator infrastructure regardless of whether the operator was aware of the campaign. Every subscriber who searched for a FIFA job and clicked on one of these domains generated a DNS query on the operator’s network before any interaction with the malicious site had taken place. 

This is precisely where the benefits of network-layer intelligence shine. Operators who can see DNS resolution patterns in real time, and who have access to aggregated threat signals across large network footprints, are afforded the opportunity to identify and block these domains before a single credential is entered. Operators without that visibility are dependent on endpoint security, which in a BYOD or remote-work context may not be deployed on the device the employee is using when they fall for the scam. 

Regulatory pressure is moving in the same direction with NIS2 and the UK’s Online Safety Act both pushing operators toward more active roles in the detection and blocking of harmful traffic on their networks. 

What this campaign reveals 

For operators, the takeaway of our research is that phishing campaigns are becoming more selective, more targeted, and more focused on corporate access than ever before. 

Every interaction with these domains began on the operator’s network. Long before credentials were entered, DNS requests, domain lookups, and traffic patterns provided signals that a campaign was active. Operators with visibility into those signals have an opportunity to disrupt attacks before they reached enterprise accounts. 

The 2026 FIFA World Cup will be remembered for the matches played on the field. But for network operators and security teams, it may also be remembered as a case study in how modern phishing campaigns identify, qualify, and target victims long before credential thefts occur. 

 

The post FIFA scams shift focus from fans to employees, CUJO AI finds appeared first on Total Telecom.

What Telecom Operators Can Learn from the Growth of Cross-Border Communication Apps | Total Telecom

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Hundreds of millions of people around the world maintain family, work, and community ties across borders. The United Nations estimated the number of international migrants at 304 million in 2024. This large, dynamic population relies heavily on cross-border communications. Consequently, international calling serves as an essential infrastructure for staying connected with families and households split across borders. 

Yet for decades, the pricing, reliability, and user experience of international calls from traditional operators lagged behind domestic mobile services.

Pricing was often difficult to interpret, rates varied widely by destination and plan, and call quality was inconsistent on certain routes. This gap created the conditions for a new category of providers to emerge — cross-border communication apps, including international calling apps for expats and diaspora communities.

The telecom operators’ diaspora market gap

In 2024, the World Bank estimated record remittances to low- and middle-income countries at $685 billion, larger than foreign direct investment and official development assistance combined. World Bank projections also put remittances to low- and middle-income countries at $690 billion in 2025, reinforcing the scale and persistence of the cross-border relationships behind the market.

Many traditional operators prioritized ARPU from domestic subscribers, while international calling was handled mainly as a source of margin. In practice, it was rarely developed as a service built around the needs of expat communities.

Apps built specifically for diaspora communities underserved by traditional communities took a different view. They competed on price transparency, destination breadth, and reliability to reach mobile numbers in countries where generic VoIP termination alone was not enough. The result was a better kind of international calling service, and it helped define the international calling app market around repeat cross-border communication needs.

What cross-border communication apps got right — three structural lessons

The rise of cross-border communication apps offers more than a competitive warning. It shows how specialist providers earned repeat usage by addressing practical problems that legacy international voice services had not fully resolved. Three decisions stand out.

1. Pricing transparency as a trust mechanism

Cross-border calling apps displayed per-minute rates, making the cost clear before a call was placed. That reduced friction in a category where users had often been exposed to unclear usage charges and bill shock. International calling rates transparency became a trust mechanism for diaspora users making repeat calls to the same destinations.

2. Ecosystem thinking beyond the call

The most durable platforms in this space combined international calling with complementary services, knowing that diaspora communities had multiple needs.

That same understanding helps explain why diaspora mobile top-up services and mobile recharge abroad became natural extensions of the calling relationship. One study published in the International Journal of Data Science and Analytics found that international airtime top-up transfers are heavily used by expats to support families in their home countries.

The call was only one part of the service. The stronger platforms added messaging, domestic calling plans, and mobile top-up around international calling. Mobile top-up lets users send credit or data to a family member’s prepaid SIM abroad.

3. Routing quality for emerging-market destinations

Dependably reaching a mobile subscriber in Guatemala, Nigeria, or the Philippines requires a different termination strategy than calling a landline in Western Europe.

This is because real-time voice is sensitive to delay, congestion, and the quality of the interconnection path. A 2025 IETF RFC document on congestion control notes that workloads such as Voice over IP can face performance issues from congestion, and that network evaluation should account for added latency or increased packet loss.

For cross-border communication apps, routing quality was not a back-end detail. It was part of the user experience. Platforms that invested in direct carrier relationships and redundant routing paths for high-demand corridors were better positioned to deliver reliable call quality than generic VoIP alone.

They treated termination as a corridor-specific problem rather than defaulting to the cheapest or most convenient available route.

With diaspora communication, quality is measured less by technical architecture than by whether a call connects, stays connected, and is clear enough for a conversation.

BOSS Revolution international calling as a case study

The BOSS Revolution international calling model is a useful case study in the cross-border communication app category. IDT launched the brand in 2008 as a low-cost, PIN-less international long-distance calling service. Since then, it has grown to 6M+ active subscribers and processes 36M+ mobile top-up transactions annually (across more than 280 carriers in 95 countries). It also has a 25K+ retail distribution network.

What largely fueled the BOSS Revolution calling app growth was a combination of app-based international calling access, strong features, and complementary services. It offers international diaspora communities services that support their wider needs. Users can make international calls, send mobile airtime to relatives abroad, and use related services such as money transfer from the same ecosystem.

BOSS Revolution illustrates the bundle logic and user-experience-first approach that made a defined product category rather than a legacy add-on.

The operator opportunity in migrant communication services

Traditional operators are not structurally excluded from the cross-border communication market. In many cases, they already have the assets that specialist apps had to build around. They have network relationships, billing infrastructure, distribution, customer trust, and experience operating regulated communications services.

The issue is not access to the market. It is whether operators treat migrant and diaspora communication as a product design challenge, not a pricing exercise. The tools to do that already exist, which makes this a practical telecom operators diaspora market opportunity rather than only a defensive response to specialist apps.

eSIM technology is lowering entry barriers for MVNOs by eliminating physical SIM distribution and enabling digital-first launches. This allows MVNOs to partner with major carriers to target specific diaspora communities without building a massive retail footprint from scratch. Consequently, an MVNO diaspora strategy provides carriers with a practical, precise route to serve niche markets. Finally, API-driven platforms seamlessly connect airtime, data, and payment flows across these international borders.

The strategic question is whether operators will use those tools to compete, partner, or continue leaving the segment to specialists. Cross-border communication apps have already shown that the demand exists. The operator opportunity is to treat migrant and diaspora communication as a designed proposition for a defined audience, not as prepaid international calling plans or a legacy international calling line managed at the edge of the core business.

The communities that international calling apps were built for were never hard to find. They were simply not treated as a priority.

The post What Telecom Operators Can Learn from the Growth of Cross-Border Communication Apps appeared first on Total Telecom.

VodafoneThree Extend CityFibre Partnership to Link More UK Mobile Sites | ISPreview UK

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Mobile and broadband operator VodafoneThree (Vodafone and Three UK) has today announced that they’ve extended their existing partnership with CityFibre, which will see the fixed line operator’s full fibre network being used to feed capacity for network transmission services at “selected mobile sites” in support of the operator’s 5G Standalone rollout.

As one of the country’s largest alternative broadband networks, CityFibre’s national Fibre-to-the-Premises (FTTP) infrastructure already covers over 4.7 million UK premises (4.5m Ready for Service) and they aspire to reach 8 million in the future. Many of these can also access their dedicated Ethernet (Leased Line) solutions, and they have a fairly large Dark Fibre network.

At present Vodafone already has a long-term partnership with CityFibre and sells consumers broadband packages over their network. But the operator is also keen to leverage some of the same infrastructure to help fuel their post-merger plan, which includes investing £11bn into upgrading the UK’s 5G mobile infrastructure and coverage over the next decade (here, here and here).

The combined business has previously stated that it aspires to reach more than 99.95% of the UK population with their latest 5G Standalone (5GSA / 5G+) network by 2034 and push fixed wireless access (mobile home broadband) to 82% of households by 2030.

The new agreement will see Vodafone continue their existing broadband partnership with CityFibre, while also naming the operator as a “preferred supplier” for network transmission to connect a number of its mobile sites across the UK underpinning its ambitious 5G+ build. The deal also extends to CityFibre’s future network expansion (up to 8m premises).

Breaking news.. more to follow..

The Hidden Impact of CityFibre’s UK Project Gigabit Broadband Contracts Retreat | ISPreview UK

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At the end of last month CityFibre announced that they’d reached an agreement with the Government to significantly cut the roll-out scope of their Project Gigabit broadband contracts. At the time this was expressed as being because commercial builds by rivals would reach further than originally expected. But this overlooked the hidden gap of premises that have been left with no alternative plans.

Just to recap. CityFibre previously held ten Project Gigabit contracts – originally representing over £920m of government funding for a subsidised build to 557,000 premises in “hard-to-reach” rural areas (1.36 million if we included their supporting commercial build). But in May 2026 these were “re-scoped in response to the accelerated rollout of commercially funded full fibre” (here).

NOTE: The £5bn Project Gigabit scheme aims to help extend gigabit broadband (1Gbps+) networks to “nationwide” coverage (c.99% of UK premises) by 2032, focusing mostly on the final 10-20% in hard-to-reach areas. Some 90% of premises can already access such a network (here) and Ofcom are forecasting this could reach up to 95% by January 2029 (here).

In practice, the agreement saw the operator abandon their £58.6m Project Gigabit contract for Nottinghamshire and West Lincolnshire (Lot 10) and significantly reduce the roll-out for most of the nine other contracts that remained. CityFibre now expects to connect a total of 450,000 rural and harder-to-reach premises by 2030, including 226,000 subsidised through Project Gigabit (c.70k of that 226k has already been completed).

On the surface this sounded like gigabit broadband coverage would not be negatively impacted because those areas descoped by CityFibre would still be reached commercially, except we soon learnt that wasn’t the case.

Explaining the real change

The first thing to understand here is that Project Gigabit contracts do change a bit over time due to various different reasons – informed by regular ‘Open Market Reviews’ of existing UK deployment plans. For example, commercial operators may expand or reduce their roll-out plans in the same region, which can reduce or grow the scope for public investment within those same contracted areas.

The contracted operator could also find the deployment to be more expensive, or possibly even cheaper, than previously envisaged. Such adjustments may occur due to changes in build costs and interest rates / inflation, as well as any unexpected obstacles to street works or greater efficiencies of build than planned or expected.

Suffice to say, there’s often a bit of a yo-yo movement as contracts progress (they may expand or even shrink over time), although in this case CityFibre has significantly reduced their plans. The catch is that commercial builds usually have a much more modest impact upon Project Gigabit contracts, which tend to be focused on rural areas where rivals often struggle to build FTTP at pace or scale.

On top of that, ISPreview soon began receiving quite a bit of feedback from those impacted by the change, which strongly indicated that some communities previously covered by these contracts were being left with no future plans for gigabit broadband coverage – either commercially or via subsidised builds. When challenged on this, CityFibre informed us that the “majority” of impacted premises originally due to be upgraded by CityFibre through Project Gigabit will now be connected commercially.

A spokesperson for CityFibre told ISPreview:

“The majority of premises due to be upgraded by CityFibre through Project Gigabit will now be connected commercially, meaning no public funding is required. Given the extent of commercial build in these areas, and the options for alternative delivery to the remaining premises, these changes will not affect BDUK’s ability to achieve the UK government’s target of 99% UK gigabit coverage by 2032. The plan for the premises that CityFibre are no longer building on is a question for BDUK.”

The question that’s harder to answer here is how do they define “majority“, since 51% can be just as much a “majority” as 99% – the gap left with no build by either Project Gigabit or commercial coverage could thus either be a few tens, hundreds or thousands of premises. We simply don’t know, so we asked the Government’s Building Digital UK (BDUK) agency, and they couldn’t give us a completely clear answer either (we assume the final third of premises being referenced below includes those still under contract and those being left in limbo).

A Government (BDUK/DSIT) spokesperson said:

“As commercial gigabit broadband rollout has accelerated across the UK, we’ve agreed changes to CityFibre’s Project Gigabit contracts to ensure we are getting the best deal for taxpayers.

Two thirds of premises that were due to be upgraded by CityFibre through Project Gigabit either already have access to a gigabit capable connection, or will now be connected commercially – meaning public funding is no longer required.

We are already engaging with other suppliers so that the remaining premises are upgraded at pace and communities get the connectivity they deserve. These changes will not affect our ability to hit our target of 99% UK gigabit coverage by 2032.”

In fairness, BDUK do regularly publish detailed datasets setting out which premises are in commercial rollout plans, and which are in Project Gigabit contracts. But we don’t have the resources to be able to process such complex data in order to accurately identify the gap left in limbo by CityFibre for each contract, which in any case is an answer that BDUK should already have and yet the government chose not to share it when asked.

However, the Arundel and South Downs MP, Andrew Griffith, recently asked a similar question about the specific situation in West Sussex. As we noted in our original article, CityFibre’s £100m Project Gigabit contract for East and West Sussex had originally aimed to reach c.52,000 hard-to-reach premises, but after the change they would now only tackle around 13,000 premises for £25.2m.

According to the government’s response to Mr Griffith, of the 6,490 premises in Arundel and South Downs that were included in the original scope of Project Gigabit to be delivered by CityFibre, some 5,890 have now been “de-scoped” from the contract. Out of those, 850 now have access to gigabit broadband, while just 890 are included in future commercial delivery plans, which is said to leave 4,150 premises without either a commercial or subsided build plan.

The above reflects just one area inside one of the contracts, but it’s not unreasonable to expect that the gap now likely to be left in limbo by CityFibre’s change across all contracts may be bigger than they’d like to admit. The good news, if you can call it that, is we have seen similar situations before where contracts have been abandoned or scaled-back, but where alternative solutions were later found.

The most common fix is for such premises to be swapped into one of Openreach’s larger Type C (Cross-Regional) contracts under Project Gigabit (no other suppliers tackle Type C), which is precisely what that framework exists to help tackle (examples here, here, here and here).

According to our sources, a good portion of the premises that have been left in gigabit broadband limbo by CityFibre’s retreat should hopefully soon end up being moved into a Type C contract, assuming there’s no significant interest from other suppliers.

However, the situation will inevitably cause additional delays to delivery, since any new supplier will naturally need to conduct its own work to figure out which premises they can and cannot tackle, as well to plan the necessary resources and to conduct engineering surveys. History suggests that this can add an extra year or so to the roll-out plan for an area vs the original plan.

Streetwave UK Reveals Quality of Mobile Network Coverage in Neath Port Talbot | ISPreview UK

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Network analyst firm Streetwave has published the partial results from a new study, which compared real-world mobile network (4G, 5G) coverage and mobile broadband performance across the Neath Port Talbot Council (NPTC) area in Wales, which sits just next to Swansea and is home to around 145,000 people.

Just to recap. Streetwave works by harnessing waste bin (refuse) collection lorries to map mobile network coverage and data speeds across various parts of the UK (e.g. here, here, here, here and here). In this setup, refuse trucks are installed with several off-the-shelf Smartphones using special software, which run continuous network tests (once every 20 metres in rural areas and 5m in urban areas) as the vehicles go around their routes.

NOTE: Throughput speed (consumer experience), signal strength, network generation and frequency band information are collected across all the main UK mobile operators.

The data they collect is often then used by local authorities to help identify areas that may require additional intervention in order to improve local mobile coverage and or network capacity, while also giving locals access to some of this data via address-based coverage checkers and interactive maps (https://app.streetwave.co/coverage-checker/) – this now includes the new data for Neath Port Talbot.

The survey of the Neath Port Talbot area collected data from all four of the primary mobile networks (EE, Vodafone, O2 and Three UK) and across over 800km of roads in the council between 5th to 26th March 2026. Overall Streetwave found that the average Basic Coverage scores for the operators across the council were 71.5%, which fell away to 54.5% for Good Coverage. “In some wards and parishes, the average ‘Good Coverage’ falls below 35%, highlighting the ongoing digital divide many rural communities in the council face,” said the brief update.

Sadly they haven’t included any operator specific results this time or data for download/upload speeds, but you can find location specific figures on the aforementioned map. Streetwave defines Basic Coverage as reflecting locations where the mobile network provides users with data speeds of above 1Mbps download, 0.5Mbps upload, and below 100ms (milliseconds) of latency (i.e. supporting only the most basic of use cases or needs).

The company defines Good Coverage as being locations where the mobile networks provide at least 5Mbps download, 1.5Mbps upload, and less than 50ms latency – supporting a wider range of everyday tasks including video calls, remote working, and higher quality streaming. The results were as follows.